feat: 询价流程接入事件异常等待起停

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/tests/test_deal_outcome.py

@@ -67,6 +67,7 @@ class TestDealOutcome(unittest.TestCase):
         ticket = self.ledger.get_ticket(work_order_no=self.wo)
         self.assertEqual(ticket.status, "已成交")
         self.assertEqual(ticket.next_followup_at, "")
+        self.assertEqual(ticket.event_wait_kind, "")
 
     def test_deal_notify_card_omits_sales_label(self) -> None:
         """成交通知不要「销售」二字：标题副标和正文都不写。"""
@@ -126,6 +127,7 @@ class TestDealOutcome(unittest.TestCase):
         ticket = self.ledger.get_ticket(work_order_no=self.wo)
         self.assertEqual(ticket.status, "未成交")
         self.assertEqual(ticket.lost_reason, "")
+        self.assertEqual(ticket.event_wait_kind, "lost_reason")
         view = self.ledger.get_for_agent(work_order_no=self.wo, sender_id="sales1")
         self.assertEqual(view.get("wait_phase"), "wait_lost_reason")
         captured = capture_lost_reason(
@@ -134,6 +136,7 @@ class TestDealOutcome(unittest.TestCase):
         self.assertTrue(captured.get("ok"))
         ticket = self.ledger.get_ticket(work_order_no=self.wo)
         self.assertEqual(ticket.lost_reason, "客人比价了")
+        self.assertEqual(ticket.event_wait_kind, "")
         view = self.ledger.get_for_agent(work_order_no=self.wo, sender_id="sales1")
         self.assertEqual(view.get("wait_phase"), "done")
 
@@ -150,6 +153,7 @@ class TestDealOutcome(unittest.TestCase):
         self.assertNotIn("跟进周期已顺延", text)
 
     def test_negotiate_keeps_wait_deal(self) -> None:
+        self.ledger.start_event_wait(work_order_no=self.wo, wait_kind="deal")
         out = finish_deal_outcome(
             ledger=self.ledger,
             work_order_no=self.wo,
@@ -161,6 +165,7 @@ class TestDealOutcome(unittest.TestCase):
         self.assertEqual(out.get("phase"), "wait_deal")
         ticket = self.ledger.get_ticket(work_order_no=self.wo)
         self.assertEqual(ticket.status, "协商中")
+        self.assertEqual(ticket.event_wait_kind, "")
         self.assertTrue(ticket.next_followup_at)
         view = self.ledger.get_for_agent(work_order_no=self.wo, sender_id="sales1")
         self.assertEqual(view.get("wait_phase"), "wait_deal")
@@ -245,3 +250,39 @@ class TestDealOutcome(unittest.TestCase):
         self.assertEqual(len(rows), 1)
         self.assertEqual(rows[0]["work_order_no"], self.wo)
         self.assertEqual(self.ledger.get_ticket(work_order_no=self.wo).next_followup_at, "")
+
+    def test_reask_starts_deal_wait(self) -> None:
+        """协商再问发出后，重新盯销售成交跟进。"""
+        import importlib.util
+        import os
+
+        path = os.path.join(
+            os.path.dirname(__file__), "..", "agent", "jobs", "deal_followup_poll.py"
+        )
+        spec = importlib.util.spec_from_file_location("deal_followup_poll_ee", path)
+        self.assertIsNotNone(spec)
+        self.assertIsNotNone(spec.loader)
+        mod = importlib.util.module_from_spec(spec)
+        spec.loader.exec_module(mod)
+
+        class Cfg:
+            wecom_corp_id = ""
+            wecom_secret = ""
+            wecom_agent_id = "0"
+
+        mod._send_group_reask = lambda **kwargs: True
+        ok = mod._reask_one(
+            {
+                "work_order_no": self.wo,
+                "collab_chat_id": "wr1",
+                "sales_name": "吴吉林",
+                "facts": {},
+                "quote": {},
+                "business_line": "SEA",
+            },
+            settings=Cfg(),
+            ledger=self.ledger,
+        )
+        self.assertTrue(ok)
+        ticket = self.ledger.get_ticket(work_order_no=self.wo)
+        self.assertEqual(ticket.event_wait_kind, "deal")