机器人回复补调用编码；集拼报价条带字段写到下一行，业务员落中文名。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-backend/src/views/inquiry/botReply/index.vue

@@ -2,6 +2,7 @@
 /**
  * 机器人回复语：对接主账 /inquiry/botReply。
  * 分类壳用本地元数据；条目内容全部来自库。
+ * 调用编码仅展示/预置，本期不向智能体下发。
  */
 import { onMounted, reactive, ref } from "vue";
 import { message } from "ant-design-vue";
@@ -21,12 +22,14 @@ import AdminModal from "/@/views/inquiry/components/AdminModal.vue";
 
 const categories = ref<ReplyCategory[]>(emptyCategories());
 const loading = ref(false);
+const totalCount = ref(0);
 const modalOpen = ref(false);
 const editing = ref<{ categoryId: string; item: ReplyItem | null }>({
   categoryId: "",
   item: null,
 });
 const form = reactive({
+  replyCode: "",
   trigger: "",
   text: "",
   enabled: true,
@@ -52,6 +55,7 @@ function groupByCategory(list: any[]) {
     if (row.categoryTitle) cat.title = row.categoryTitle;
     cat.items.push({
       id: String(row.id),
+      replyCode: row.replyCode || "",
       trigger: row.triggerScene || "",
       text: row.replyText || "",
       enabled: row.enabled === 1 || row.enabled === true,
@@ -64,7 +68,14 @@ async function loadList() {
   loading.value = true;
   try {
     const res: any = await getReplyListAll();
-    const list = Array.isArray(res) ? res : res?.result || res?.records || [];
+    const list = Array.isArray(res)
+      ? res
+      : Array.isArray(res?.result)
+        ? res.result
+        : Array.isArray(res?.records)
+          ? res.records
+          : [];
+    totalCount.value = list.length;
     categories.value = groupByCategory(list as any[]);
   } catch (e: any) {
     message.error(e?.message || "加载回复语失败");
@@ -93,13 +104,14 @@ async function toggle(item: ReplyItem) {
 
 function openCreate(categoryId?: string) {
   editing.value = { categoryId: categoryId || categories.value[0]?.id || "inquiring", item: null };
-  Object.assign(form, { trigger: "", text: "", enabled: true });
+  Object.assign(form, { replyCode: "", trigger: "", text: "", enabled: true });
   modalOpen.value = true;
 }
 
 function openEdit(categoryId: string, item: ReplyItem) {
   editing.value = { categoryId, item };
   Object.assign(form, {
+    replyCode: item.replyCode || "",
     trigger: item.trigger,
     text: item.text,
     enabled: item.enabled,
@@ -114,7 +126,7 @@ async function save() {
   }
   const cat = categories.value.find((c) => c.id === editing.value.categoryId);
   if (!cat) return;
-  const body = {
+  const body: Record<string, any> = {
     id: editing.value.item?.id,
     categoryCode: cat.id,
     categoryTitle: cat.title,
@@ -122,6 +134,11 @@ async function save() {
     replyText: form.text.trim(),
     enabled: form.enabled ? 1 : 0,
   };
+  if (editing.value.item?.replyCode) {
+    body.replyCode = editing.value.item.replyCode;
+  } else if (form.replyCode.trim()) {
+    body.replyCode = form.replyCode.trim();
+  }
   try {
     await saveReply(body, Boolean(editing.value.item));
     message.success(editing.value.item ? "话术已更新" : "话术已添加");
@@ -141,6 +158,7 @@ async function save() {
   </Teleport>
 
   <div v-if="loading" style="padding: 24px; color: #94a3b8">加载中…</div>
+  <p v-else class="reply-total">共 {{ totalCount }} 条（按现网整理表应为 51 条；事件异常本期无条目）</p>
 
   <article v-for="cat in categories" :key="cat.id" class="reply-category">
     <div style="display: flex; align-items: center; justify-content: space-between">
@@ -154,6 +172,7 @@ async function save() {
     <div v-for="item in cat.items" :key="item.id" class="reply-item">
       <div style="min-width: 0">
         <div class="reply-meta">触发：{{ item.trigger }}</div>
+        <div v-if="item.replyCode" class="reply-meta">调用编码：{{ item.replyCode }}</div>
         <div class="reply-text">{{ item.text }}</div>
       </div>
       <div style="display: flex; align-items: center; gap: 8px; flex-shrink: 0">
@@ -172,7 +191,7 @@ async function save() {
   <AdminModal
     v-model:open="modalOpen"
     :title="editing.item ? '编辑话术' : '添加话术'"
-    size="md"
+    size="lg"
     ok-text="保存"
     @ok="save"
   >
@@ -182,13 +201,28 @@ async function save() {
         <option v-for="c in categories" :key="c.id" :value="c.id">{{ c.title }}</option>
       </select>
     </div>
+    <div class="form-row">
+      <label class="lbl">调用编码</label>
+      <input
+        v-model="form.replyCode"
+        class="field"
+        type="text"
+        :disabled="Boolean(editing.item?.replyCode)"
+        placeholder="如 lost.ask_reason；已有编码不可改"
+      />
+    </div>
     <div class="form-row">
       <label class="lbl">触发条件 <span class="req">*</span></label>
       <input v-model="form.trigger" class="field" type="text" />
     </div>
-    <div class="form-row">
+    <div class="form-row form-row-tall">
       <label class="lbl">回复正文 <span class="req">*</span></label>
-      <textarea v-model="form.text" class="field" rows="5" placeholder="支持 {{ticket_no}} 等变量" />
+      <textarea
+        v-model="form.text"
+        class="field field-tall"
+        rows="12"
+        placeholder="支持 {{ticket_no}} 等变量"
+      />
     </div>
     <div class="form-row">
       <label class="lbl">状态</label>
@@ -201,6 +235,22 @@ async function save() {
 </template>
 
 <style scoped>
+.reply-total {
+  margin: 0;
+  font-size: 12px;
+  font-weight: 700;
+  color: #667085;
+}
+.form-row-tall {
+  align-items: start;
+}
+textarea.field-tall {
+  height: 240px !important;
+  min-height: 240px !important;
+  padding: 8px 10px !important;
+  line-height: 1.5 !important;
+  resize: vertical;
+}
 .check-line {
   display: inline-flex;
   align-items: center;