diff --git a/inquiry-agent/agent/policy/quote_adjust_ops.py b/inquiry-agent/agent/policy/quote_adjust_ops.py
index bb9d9d3..e97c2f4 100644
--- a/inquiry-agent/agent/policy/quote_adjust_ops.py
+++ b/inquiry-agent/agent/policy/quote_adjust_ops.py
@@ -319,7 +319,12 @@ def apply_group_adjust(
         flow=flow,
         chat_id=room,
         work_order_no=no,
-        facts=_facts_for_fill(facts, collab, business_line=line),
+        facts=_facts_for_fill(
+            facts,
+            collab,
+            business_line=line,
+            sales_name=str(view.get("sales_name") or view.get("salesName") or ""),
+        ),
         quote=result.quote,
         sales_id=sender_id,
         business_line=line,
diff --git a/inquiry-agent/agent/policy/quote_overlay.py b/inquiry-agent/agent/policy/quote_overlay.py
index 5477a13..bff6293 100644
--- a/inquiry-agent/agent/policy/quote_overlay.py
+++ b/inquiry-agent/agent/policy/quote_overlay.py
@@ -232,6 +232,19 @@ def overlay_labeled_facts(
     return {"filepath": str(tmp), "file_b64": out_b64}
 
 
+def _band_value_goes_below(ws, label_cell) -> bool:
+    """同一行凑齐业务员、客户名称、始发地，就是集拼询价条带。"""
+    text = str(label_cell.value or "").replace(" ", "")
+    if not any(key in text for key in ("客户名称", "业务员", "始发地", "货物类型")):
+        return False
+    hits = 0
+    for cell in ws[label_cell.row]:
+        compact = str(cell.value or "").replace(" ", "").replace("：", "").replace(":", "")
+        if compact in {"业务员", "客户名称", "始发地", "货物类型", "条款", "发货日期"}:
+            hits += 1
+    return hits >= 3
+
+
 def _match_collab_label(text: str) -> tuple[str, ...] | None:
     raw = (text or "").replace("：", ":").strip()
     for marker, keys in _COLLAB_LABEL_MARKERS:
@@ -241,7 +254,23 @@ def _match_collab_label(text: str) -> tuple[str, ...] | None:
 
 
 def _label_value_cell(ws, label_cell):
-    """标签右侧格子；合并标签则从合并区右边开始。"""
+    """标签右侧格子；合并标签则从合并区右边开始。
+
+    跨境集拼蓝条是「业务员 | 客户名称 | 始发地」，值在下一行。
+    写到右侧会把客户名称填进「始发地」表头。
+    """
+    if _band_value_goes_below(ws, label_cell):
+        col = label_cell.column
+        merged = getattr(ws, "merged_cells", None)
+        if merged is not None:
+            for rng in merged.ranges:
+                if (
+                    rng.min_row <= label_cell.row <= rng.max_row
+                    and rng.min_col <= label_cell.column <= rng.max_col
+                ):
+                    col = rng.min_col
+                    break
+        return ws.cell(row=label_cell.row + 1, column=col)
     row_idx = label_cell.row
     start_col = label_cell.column + 1
     merged = getattr(ws, "merged_cells", None)
diff --git a/inquiry-agent/agent/policy/sea_group_ops.py b/inquiry-agent/agent/policy/sea_group_ops.py
index fd62f19..e71b376 100644
--- a/inquiry-agent/agent/policy/sea_group_ops.py
+++ b/inquiry-agent/agent/policy/sea_group_ops.py
@@ -678,7 +678,12 @@ def send_filled_sheet(
         flow=flow,
         chat_id=room,
         work_order_no=no,
-        facts=_facts_for_fill(facts, collab, business_line=line or "SEA"),
+        facts=_facts_for_fill(
+            facts,
+            collab,
+            business_line=line or "SEA",
+            sales_name=str(view.get("sales_name") or view.get("salesName") or ""),
+        ),
         quote=quote,
         sales_id=str(
             (sess.sender_id if sess else "")
@@ -724,6 +729,7 @@ def _facts_for_fill(
     facts: dict[str, str],
     collab: dict[str, str],
     business_line: str = "SEA",
+    sales_name: str = "",
 ) -> dict[str, str]:
     """
     询价字段 + 本单协同项。中文键和填表英文码一起带上。
@@ -744,6 +750,11 @@ def _facts_for_fill(
     if oem:
         merged["oil_elec_mag"] = oem
         merged["是否含油,电,磁"] = oem
+    # 报价单业务员写中文名。企微账号留给主账去对员工表，不要盖掉已有姓名。
+    name = (sales_name or "").strip()
+    if name and any("\u4e00" <= ch <= "\u9fff" for ch in name):
+        merged["sales_name"] = name
+        merged["业务员"] = name
     return merged
 
 
@@ -1056,7 +1067,12 @@ def _persist_quote_sheet(
         result = renderer(
             work_order_no=no,
             business_line=line,
-            facts=_facts_for_fill(facts, collab, business_line=line or "SEA"),
+            facts=_facts_for_fill(
+                facts,
+                collab,
+                business_line=line or "SEA",
+                sales_name=str(view.get("sales_name") or view.get("salesName") or ""),
+            ),
             quote=quote,
             format="xlsx",
             sales_wecom_id=str(
diff --git a/inquiry-agent/agent/redis_coord/flow_bookmark.py b/inquiry-agent/agent/redis_coord/flow_bookmark.py
index 4136620..b4ea59b 100644
--- a/inquiry-agent/agent/redis_coord/flow_bookmark.py
+++ b/inquiry-agent/agent/redis_coord/flow_bookmark.py
@@ -16,8 +16,6 @@ from agent.redis_coord.runtime import get_redis_runtime
 
 logger = logging.getLogger(__name__)
 
-_TTL_SEC = 24 * 3600
-
 
 class BookmarkStore(Protocol):
     """单测可注入；生产走 Redis。"""
@@ -72,10 +70,10 @@ def save_flow_bookmark(
         return
     try:
         client = get_redis_runtime().client
+        # 核对卡不设过期。确定前一直留着，离开核对或建单后由 delete 清掉。
         client.raw.set(
             client.key(FLOW_BOOKMARK, name, sid),
             json.dumps(payload, ensure_ascii=False),
-            ex=_TTL_SEC,
         )
     except Exception:
         logger.exception("写询价书签失败 kind=%s sender=%s", name, sid)
diff --git a/inquiry-agent/agent/redis_coord/pending_land_confirm.py b/inquiry-agent/agent/redis_coord/pending_land_confirm.py
index aa56b69..237c0d3 100644
--- a/inquiry-agent/agent/redis_coord/pending_land_confirm.py
+++ b/inquiry-agent/agent/redis_coord/pending_land_confirm.py
@@ -16,8 +16,6 @@ from agent.redis_coord.runtime import get_redis_runtime
 
 logger = logging.getLogger(__name__)
 
-_TTL_SEC = 24 * 3600
-
 
 def save_pending_land_confirm(
     sender_id: str,
@@ -42,10 +40,10 @@ def save_pending_land_confirm(
     }
     try:
         client = get_redis_runtime().client
+        # 核对卡不设过期。建单成功后由 clear 清掉。
         client.raw.set(
             client.key(PENDING_LAND_CONFIRM, sid),
             json.dumps(payload, ensure_ascii=False),
-            ex=_TTL_SEC,
         )
         logger.info(
             "land.pending saved sender=%s phase=%s wo=%s keys=%s",
@@ -59,7 +57,7 @@ def save_pending_land_confirm(
 
 
 def load_pending_land_confirm(sender_id: str) -> dict[str, Any]:
-    """取出待确定陆运字段。没有或过期返回空。"""
+    """取出待确定陆运字段。没有则空。"""
     sid = (sender_id or "").strip()
     if not sid:
         return {}
diff --git a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/controller/InquiryBotReplyController.java b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/controller/InquiryBotReplyController.java
index 0093c45..a2dd9ff 100644
--- a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/controller/InquiryBotReplyController.java
+++ b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/controller/InquiryBotReplyController.java
@@ -16,12 +16,12 @@ import org.jeecg.modules.inquiry.service.IInquiryBotReplyService;
 import org.springframework.beans.factory.annotation.Autowired;
 import org.springframework.web.bind.annotation.*;
 
-import java.util.Date;
 import java.util.List;
 
 /**
  * 机器人回复语 API。
  * 支持按分类拉取全部条目（后台九分类页）与分页查询。
+ * 调用编码 replyCode 给智能体日后按码取文案；本期只维护、不向智能体下发。
  */
 @Slf4j
 @Api(tags = "询价-机器人回复语")
@@ -50,13 +50,20 @@ public class InquiryBotReplyController extends JeecgController<InquiryBotReply,
         return Result.OK(botReplyService.page(new Page<>(pageNo, pageSize), qw));
     }
 
+    /**
+     * 全量列表，供分类页一次加载。
+     * 必须显式大分页：Jeecg 分页拦截器可能把无 Page 的 list() 收成前 10 条，后台会看起来像没显示全。
+     */
     @ApiOperation("全量列表（按分类排序，供分类页一次加载）")
     @RequiresPermissions("inquiry:reply:list")
     @GetMapping("/listAll")
     public Result<List<InquiryBotReply>> listAll() {
         QueryWrapper<InquiryBotReply> qw = new QueryWrapper<>();
-        qw.orderByAsc("category_code").orderByAsc("sort_no");
-        return Result.OK(botReplyService.list(qw));
+        qw.orderByAsc("category_code").orderByAsc("sort_no").orderByAsc("id");
+        Page<InquiryBotReply> page = new Page<>(1, 2000);
+        page.setSearchCount(false);
+        page.setMaxLimit(2000L);
+        return Result.OK(botReplyService.page(page, qw).getRecords());
     }
 
     @AutoLog(value = "回复语-新增")
@@ -64,14 +71,7 @@ public class InquiryBotReplyController extends JeecgController<InquiryBotReply,
     @PostMapping("/add")
     public Result<String> add(@RequestBody InquiryBotReply body) {
         validate(body);
-        body.setCreateTime(new Date());
-        if (body.getEnabled() == null) {
-            body.setEnabled(1);
-        }
-        if (body.getSortNo() == null) {
-            body.setSortNo(0);
-        }
-        botReplyService.save(body);
+        botReplyService.createReply(body);
         return Result.OK("添加成功");
     }
 
@@ -83,8 +83,7 @@ public class InquiryBotReplyController extends JeecgController<InquiryBotReply,
             return Result.error("id 不能为空");
         }
         validate(body);
-        body.setUpdateTime(new Date());
-        botReplyService.updateById(body);
+        botReplyService.updateReply(body);
         return Result.OK("更新成功");
     }
 
diff --git a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/entity/InquiryBotReply.java b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/entity/InquiryBotReply.java
index d181e54..d1b2035 100644
--- a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/entity/InquiryBotReply.java
+++ b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/entity/InquiryBotReply.java
@@ -16,7 +16,8 @@ import java.util.Date;
 
 /**
  * 机器人回复语，对应 inq_bot_reply。
- * 按分类维护触发场景与正文；智能体出站文案可后续读取本表（本期后台 CRUD）。
+ * 按分类维护触发场景与正文；列表以现网整理表为准（migration_inq_bot_reply_replace_v1）。
+ * 智能体出站文案可后续按场景读取本表。
  */
 @Data
 @EqualsAndHashCode(callSuper = false)
@@ -36,6 +37,13 @@ public class InquiryBotReply implements Serializable {
     @ApiModelProperty("分类标题")
     private String categoryTitle;
 
+    /**
+     * 智能体日后按此码取文案，与触发说明解耦。
+     * 系统预置项只读；空表示尚未接入智能体。
+     */
+    @ApiModelProperty("调用编码")
+    private String replyCode;
+
     @ApiModelProperty("触发场景")
     private String triggerScene;
 
diff --git a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/mapper/InquiryStaffRoleMapper.java b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/mapper/InquiryStaffRoleMapper.java
index 3fafa56..767d057 100644
--- a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/mapper/InquiryStaffRoleMapper.java
+++ b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/mapper/InquiryStaffRoleMapper.java
@@ -2,8 +2,21 @@ package org.jeecg.modules.inquiry.mapper;
 
 import com.baomidou.mybatisplus.core.mapper.BaseMapper;
 import org.apache.ibatis.annotations.Mapper;
+import org.apache.ibatis.annotations.Param;
+import org.apache.ibatis.annotations.Select;
 import org.jeecg.modules.inquiry.entity.InquiryStaffRole;
 
+/**
+ * 询价员工岗位。报价单业务员要中文名时，员工表没有姓名再读后台账号 realname。
+ */
 @Mapper
 public interface InquiryStaffRoleMapper extends BaseMapper<InquiryStaffRole> {
+
+    /**
+     * 后台账号中文名。工号 work_no 与企微 userid 相同。
+     * 只读，查不到返回空。
+     */
+    @Select("SELECT realname FROM sys_user WHERE del_flag = 0 AND status = 1 AND work_no = #{wecomId} "
+            + "AND realname IS NOT NULL AND TRIM(realname) <> '' LIMIT 1")
+    String findRealnameByWorkNo(@Param("wecomId") String wecomId);
 }
diff --git a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/IInquiryBotReplyService.java b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/IInquiryBotReplyService.java
index 88dbd9f..8abaec7 100644
--- a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/IInquiryBotReplyService.java
+++ b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/IInquiryBotReplyService.java
@@ -5,10 +5,21 @@ import org.jeecg.modules.inquiry.entity.InquiryBotReply;
 
 /**
  * 机器人回复语服务。
+ * 预置调用编码不可改；编码全局唯一（空值允许多条未接入项）。
  */
 public interface IInquiryBotReplyService extends IService<InquiryBotReply> {
 
     void enable(String id);
 
     void disable(String id);
+
+    /**
+     * 新增。校验调用编码格式与唯一；空白编码存 null。
+     */
+    void createReply(InquiryBotReply body);
+
+    /**
+     * 编辑正文/启停。已有调用编码不可被请求覆盖。
+     */
+    void updateReply(InquiryBotReply body);
 }
diff --git a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/impl/InquiryBotReplyServiceImpl.java b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/impl/InquiryBotReplyServiceImpl.java
index 29809b0..9a89d78 100644
--- a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/impl/InquiryBotReplyServiceImpl.java
+++ b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/impl/InquiryBotReplyServiceImpl.java
@@ -1,6 +1,8 @@
 package org.jeecg.modules.inquiry.service.impl;
 
+import com.baomidou.mybatisplus.core.conditions.query.QueryWrapper;
 import com.baomidou.mybatisplus.extension.service.impl.ServiceImpl;
+import org.apache.commons.lang3.StringUtils;
 import org.jeecg.modules.inquiry.entity.InquiryBotReply;
 import org.jeecg.modules.inquiry.mapper.InquiryBotReplyMapper;
 import org.jeecg.modules.inquiry.service.IInquiryBotReplyService;
@@ -8,14 +10,19 @@ import org.springframework.stereotype.Service;
 import org.springframework.transaction.annotation.Transactional;
 
 import java.util.Date;
+import java.util.regex.Pattern;
 
 /**
  * 回复语启停与 CRUD。
+ * 副作用：写 inq_bot_reply；调用编码唯一。不打 TMS、不唤醒智能体。
  */
 @Service
 public class InquiryBotReplyServiceImpl extends ServiceImpl<InquiryBotReplyMapper, InquiryBotReply>
         implements IInquiryBotReplyService {
 
+    /** 调用编码：小写字母开头，点分段，供智能体日后按码查找。 */
+    private static final Pattern REPLY_CODE = Pattern.compile("^[a-z][a-z0-9_.]{1,62}$");
+
     @Override
     @Transactional(rollbackFor = Exception.class)
     public void enable(String id) {
@@ -28,6 +35,39 @@ public class InquiryBotReplyServiceImpl extends ServiceImpl<InquiryBotReplyMappe
         setEnabled(id, 0);
     }
 
+    @Override
+    @Transactional(rollbackFor = Exception.class)
+    public void createReply(InquiryBotReply body) {
+        normalizeCode(body);
+        assertCodeUnique(body.getReplyCode(), null);
+        if (body.getEnabled() == null) {
+            body.setEnabled(1);
+        }
+        if (body.getSortNo() == null) {
+            body.setSortNo(0);
+        }
+        body.setCreateTime(new Date());
+        save(body);
+    }
+
+    @Override
+    @Transactional(rollbackFor = Exception.class)
+    public void updateReply(InquiryBotReply body) {
+        InquiryBotReply old = getById(body.getId());
+        if (old == null) {
+            throw new IllegalArgumentException("回复语不存在: " + body.getId());
+        }
+        // 已落库的系统编码不能改，避免智能体日后对不上。
+        if (StringUtils.isNotBlank(old.getReplyCode())) {
+            body.setReplyCode(old.getReplyCode());
+        } else {
+            normalizeCode(body);
+            assertCodeUnique(body.getReplyCode(), old.getId());
+        }
+        body.setUpdateTime(new Date());
+        updateById(body);
+    }
+
     private void setEnabled(String id, int enabled) {
         InquiryBotReply row = getById(id);
         if (row == null) {
@@ -37,4 +77,30 @@ public class InquiryBotReplyServiceImpl extends ServiceImpl<InquiryBotReplyMappe
         row.setUpdateTime(new Date());
         updateById(row);
     }
+
+    private void normalizeCode(InquiryBotReply body) {
+        String code = StringUtils.trimToNull(body.getReplyCode());
+        if (code == null) {
+            body.setReplyCode(null);
+            return;
+        }
+        if (!REPLY_CODE.matcher(code).matches()) {
+            throw new IllegalArgumentException("调用编码格式不正确，须为小写字母开头的点分段码");
+        }
+        body.setReplyCode(code);
+    }
+
+    private void assertCodeUnique(String replyCode, String excludeId) {
+        if (StringUtils.isBlank(replyCode)) {
+            return;
+        }
+        QueryWrapper<InquiryBotReply> qw = new QueryWrapper<>();
+        qw.eq("reply_code", replyCode);
+        if (StringUtils.isNotBlank(excludeId)) {
+            qw.ne("id", excludeId);
+        }
+        if (count(qw) > 0) {
+            throw new IllegalArgumentException("调用编码已存在: " + replyCode);
+        }
+    }
 }
diff --git a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/impl/InquiryQuoteTemplateServiceImpl.java b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/impl/InquiryQuoteTemplateServiceImpl.java
index e34920b..12f53b7 100644
--- a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/impl/InquiryQuoteTemplateServiceImpl.java
+++ b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/impl/InquiryQuoteTemplateServiceImpl.java
@@ -3,6 +3,7 @@ package org.jeecg.modules.inquiry.service.impl;
 import com.alibaba.fastjson.JSON;
 import com.alibaba.fastjson.JSONArray;
 import com.alibaba.fastjson.JSONObject;
+import com.baomidou.mybatisplus.core.conditions.query.LambdaQueryWrapper;
 import com.baomidou.mybatisplus.core.conditions.query.QueryWrapper;
 import com.baomidou.mybatisplus.core.metadata.IPage;
 import com.baomidou.mybatisplus.extension.plugins.pagination.Page;
@@ -13,8 +14,13 @@ import org.apache.commons.lang3.StringUtils;
 import org.jeecg.common.util.CommonUtils;
 import org.jeecg.modules.inquiry.entity.InquiryQuoteTemplate;
 import org.jeecg.modules.inquiry.entity.InquiryQuoteTemplateVersion;
+import org.jeecg.modules.inquiry.entity.InquiryStaffRole;
+import org.jeecg.modules.inquiry.entity.InquiryTicket;
 import org.jeecg.modules.inquiry.mapper.InquiryQuoteTemplateMapper;
 import org.jeecg.modules.inquiry.mapper.InquiryQuoteTemplateVersionMapper;
+import org.jeecg.modules.inquiry.mapper.InquiryStaffRoleMapper;
+import org.jeecg.modules.inquiry.mapper.InquiryTicketMapper;
+import org.jeecg.modules.inquiry.support.InquiryTicketDisplaySupport;
 import org.jeecg.modules.inquiry.service.IInquiryQuoteTemplateService;
 import org.jeecg.modules.inquiry.template.QuoteTemplateAiParseClient;
 import org.jeecg.modules.inquiry.template.QuoteTemplateExcelSupport;
@@ -65,6 +71,14 @@ public class InquiryQuoteTemplateServiceImpl extends ServiceImpl<InquiryQuoteTem
     @Autowired
     private InquiryQuoteTemplateVersionMapper versionMapper;
 
+    /** 出单时把企微账号换成员工管理里的姓名。测试构造服务时可以没有。 */
+    @Autowired(required = false)
+    private InquiryStaffRoleMapper staffRoleMapper;
+
+    /** 出单时补工单上的客户名称。测试构造服务时可以没有。 */
+    @Autowired(required = false)
+    private InquiryTicketMapper ticketMapper;
+
     @Autowired
     private QuoteTemplateObjectStore objectStore;
 
@@ -756,7 +770,8 @@ public class InquiryQuoteTemplateServiceImpl extends ServiceImpl<InquiryQuoteTem
             log.warn("报价出单 mappingJson 非法 wo={} err={}", workOrderNo, e.getMessage());
             return fail;
         }
-        JSONObject fillFacts = buildFillFacts(workOrderNo, facts, quote, salesWecomId, businessLine);
+        JSONObject fillFacts = buildFillFacts(
+                workOrderNo, enrichQuotePartyFacts(workOrderNo, facts, salesWecomId), quote, salesWecomId, businessLine);
         String safeNo = StringUtils.defaultIfBlank(workOrderNo, "WO").replaceAll("[^A-Za-z0-9_-]", "");
         Path targetDir = Paths.get(StringUtils.defaultIfBlank(uploadPath, "."), BIZ_PATH, "render");
         Path target = targetDir.resolve(safeNo + "-" + System.currentTimeMillis() + ".xlsx");
@@ -791,6 +806,108 @@ public class InquiryQuoteTemplateServiceImpl extends ServiceImpl<InquiryQuoteTem
         return buildFillFacts(workOrderNo, facts, quote, salesWecomId, null);
     }
 
+    /**
+     * 出单前补业务员姓名和客户名称。
+     * <p>
+     * 业务员：员工管理姓名优先，其次工单上已有的中文名。企微 userid 不写进报价单。
+     * 客户名称：询价事实或工单客户。没填就空着，不用业务员账号去占。
+     * 副作用：只读员工表和工单，不改库。
+     */
+    private Map<String, Object> enrichQuotePartyFacts(String workOrderNo, Map<String, Object> facts,
+                                                       String salesWecomId) {
+        Map<String, Object> src = facts == null ? new LinkedHashMap<>() : new LinkedHashMap<>(facts);
+        InquiryTicket ticket = findTicket(workOrderNo);
+        String wecomId = StringUtils.defaultIfBlank(salesWecomId, ticket == null ? "" : ticket.getSalesWecomId());
+        String staffName = lookupStaffName(wecomId);
+        String fromTicket = chineseName(ticket == null ? "" : ticket.getSalesName());
+        String fromFacts = chineseName(first(src, "sales_name", "业务员", "salesName"));
+        String fromJson = chineseName(factFromTicketJson(ticket, "业务员", "sales_name", "salesName"));
+        String named = StringUtils.defaultIfBlank(staffName, StringUtils.defaultIfBlank(fromTicket,
+                StringUtils.defaultIfBlank(fromFacts, fromJson)));
+        if (StringUtils.isNotBlank(named)) {
+            src.put("sales_name", named);
+            src.put("业务员", named);
+        } else {
+            src.put("sales_name", "");
+            src.put("业务员", "");
+        }
+        String customer = chineseName(first(src, "customer_name", "客户名称", "customerName"));
+        if (StringUtils.isBlank(customer) && ticket != null) {
+            customer = chineseName(ticket.getCustomerName());
+        }
+        if (StringUtils.isBlank(customer)) {
+            customer = chineseName(factFromTicketJson(ticket, "客户名称", "customer_name", "customerName"));
+        }
+        if (customer.equals(named) || customer.equals(StringUtils.trimToEmpty(wecomId))) {
+            customer = "";
+        }
+        src.put("customer_name", customer);
+        src.put("客户名称", customer);
+        return src;
+    }
+
+    /** 按工单号读主单。没有表或没有单号时返回空，出单仍继续。 */
+    private InquiryTicket findTicket(String workOrderNo) {
+        if (ticketMapper == null || StringUtils.isBlank(workOrderNo)) {
+            return null;
+        }
+        return ticketMapper.selectOne(new LambdaQueryWrapper<InquiryTicket>()
+                .eq(InquiryTicket::getWorkOrderNo, workOrderNo.trim())
+                .last("LIMIT 1"));
+    }
+
+    /**
+     * 员工中文名。先员工管理，没有再读后台账号的真实姓名。
+     * 企微账号、纯英文拼音不算姓名。查不到返回空，报价单不回退成账号。
+     */
+    private String lookupStaffName(String salesWecomId) {
+        if (staffRoleMapper == null || StringUtils.isBlank(salesWecomId)) {
+            return "";
+        }
+        String uid = salesWecomId.trim();
+        List<InquiryStaffRole> rows = staffRoleMapper.selectList(new LambdaQueryWrapper<InquiryStaffRole>()
+                .eq(InquiryStaffRole::getWecomId, uid)
+                .eq(InquiryStaffRole::getStatus, "active"));
+        if (rows != null) {
+            for (InquiryStaffRole row : rows) {
+                String name = chineseName(row == null ? "" : row.getName());
+                if (StringUtils.isNotBlank(name)) {
+                    return name;
+                }
+            }
+        }
+        return chineseName(staffRoleMapper.findRealnameByWorkNo(uid));
+    }
+
+    /** 工单事实里的中文名。factsJson 不是合法 JSON 时当没有。 */
+    private static String factFromTicketJson(InquiryTicket ticket, String... keys) {
+        if (ticket == null || StringUtils.isBlank(ticket.getFactsJson())) {
+            return "";
+        }
+        try {
+            JSONObject obj = JSON.parseObject(ticket.getFactsJson());
+            return obj == null ? "" : first(obj, keys);
+        } catch (Exception e) {
+            return "";
+        }
+    }
+
+    /** 报价单只收中文姓名。企微账号和纯英文拼音返回空。 */
+    private static String chineseName(String raw) {
+        String text = StringUtils.trimToEmpty(raw);
+        if (StringUtils.isBlank(text) || InquiryTicketDisplaySupport.looksLikeWecomUserId(text)) {
+            return "";
+        }
+        boolean han = false;
+        for (int i = 0; i < text.length(); i++) {
+            if (Character.UnicodeScript.of(text.charAt(i)) == Character.UnicodeScript.HAN) {
+                han = true;
+                break;
+            }
+        }
+        return han ? text : "";
+    }
+
     /**
      * 出单填表投影。空运不写时效：业务确认空运没有时效字段。
      *
@@ -905,7 +1022,15 @@ public class InquiryQuoteTemplateServiceImpl extends ServiceImpl<InquiryQuoteTem
         if (StringUtils.isNotBlank(currency)) {
             out.put("currency", currency);
         }
-        out.put("sales_name", StringUtils.defaultString(salesWecomId));
+        // 报价单「业务员」「客户名称」只写中文。企微账号 LinMianXun 不回退到格子里。
+        String named = chineseName(first(src, "sales_name", "业务员", "salesName"));
+        out.put("sales_name", named);
+        String customer = chineseName(first(src, "customer_name", "客户名称", "customerName"));
+        if (customer.equals(named) || customer.equals(StringUtils.trimToEmpty(salesWecomId))) {
+            customer = "";
+        }
+        out.put("customer_name", customer);
+        out.put("客户名称", customer);
         boolean hideAirEta = looksAirInquiry(src, q, businessLine);
         String eta = first(q, "eta", "transit_days", "transitDays");
         if (!hideAirEta && StringUtils.isNotBlank(eta) && !"-".equals(eta)) {
@@ -1013,9 +1138,12 @@ public class InquiryQuoteTemplateServiceImpl extends ServiceImpl<InquiryQuoteTem
             }
         }
         // 陆运线路：透传 landSegments / route_rows，供 routeRegions 填项目一
-        JSONArray landSegs = QuoteTemplateExcelSupport.parseFeeRows(q.get("route_rows"));
-        if (landSegs.isEmpty()) {
-            landSegs = QuoteTemplateExcelSupport.parseFeeRows(q.get("landSegments"));
+        JSONArray routeRows = QuoteTemplateExcelSupport.parseFeeRows(q.get("route_rows"));
+        JSONArray rawLand = QuoteTemplateExcelSupport.parseFeeRows(q.get("landSegments"));
+        JSONArray landSegs = routeRows.isEmpty() ? rawLand : routeRows;
+        // 已落库的 route_rows 是规范化扁平行，分档公斤价还在原始 landSegments 上。
+        if (!routeRows.isEmpty()) {
+            QuoteTemplateExcelSupport.copyMissingWeightPrices(landSegs, rawLand);
         }
         if (!landSegs.isEmpty()) {
             out.put("landSegments", landSegs);
@@ -1077,9 +1205,9 @@ public class InquiryQuoteTemplateServiceImpl extends ServiceImpl<InquiryQuoteTem
                 one.put("salePrice", landAmt);
             }
             if (StringUtils.isNotBlank(one.getString("origin")) || StringUtils.isNotBlank(one.getString("destination"))) {
-                JSONArray routeRows = new JSONArray();
-                routeRows.add(one);
-                out.put("route_rows", routeRows);
+                JSONArray fallbackRows = new JSONArray();
+                fallbackRows.add(one);
+                out.put("route_rows", fallbackRows);
             }
         }
         if (hideAirEta) {
diff --git a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/template/QuoteTemplateExcelSupport.java b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/template/QuoteTemplateExcelSupport.java
index f036497..c130445 100644
--- a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/template/QuoteTemplateExcelSupport.java
+++ b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/template/QuoteTemplateExcelSupport.java
@@ -9,6 +9,7 @@ import org.apache.poi.ss.usermodel.*;
 import org.apache.poi.ss.util.CellReference;
 import org.apache.poi.xssf.usermodel.XSSFCell;
 import org.apache.poi.xssf.usermodel.XSSFColor;
+import org.apache.poi.xssf.usermodel.XSSFFont;
 import org.springframework.core.io.ClassPathResource;
 
 import java.io.InputStream;
@@ -104,6 +105,8 @@ public final class QuoteTemplateExcelSupport {
         FILL_BY_LABEL.put("报价单编号", "quote_no");
         FILL_BY_LABEL.put("报价编号", "quote_no");
         FILL_BY_LABEL.put("贸易条款", "trade_terms");
+        // 跨境集拼表头是「条款」，不是「贸易条款」。不对上的话，销售填了条款也写不进这一列。
+        FILL_BY_LABEL.put("条款", "trade_terms");
         FILL_BY_LABEL.put("货好时间", "cargo_ready_date");
         FILL_BY_LABEL.put("商品海关编码", "hs_code");
         FILL_BY_LABEL.put("HS编码", "hs_code");
@@ -611,6 +614,7 @@ public final class QuoteTemplateExcelSupport {
             }
             JSONObject fieldMeta = mapping.getJSONObject("fieldMeta");
             JSONObject fields = mapping.getJSONObject("fields");
+            LandTemplateLook landLook = snapshotLandTemplateLook(wb);
             if (fields != null) {
                 // 陆运拼车等模板常把「报价日期」与「有效期」误绑同一格（如 H5「报价日期：」）。
                 // 同格时只写出报价日期，避免 TMS valid_until 盖掉日期标签含义。
@@ -669,6 +673,10 @@ public final class QuoteTemplateExcelSupport {
                                 continue;
                             }
                         }
+                        // 映射常把业务员指到「客户名称」表头。销售没填客户时，不能把业务员名字写进那一列。
+                        if (mappingPointsAtForeignBandLabel(wb, cellRef, code)) {
+                            continue;
+                        }
                         cellRef = redirectLandHeaderBandMapping(wb, cellRef);
                         writeCell(wb, cellRef, String.valueOf(val));
                     }
@@ -711,6 +719,8 @@ public final class QuoteTemplateExcelSupport {
             overwriteEstimateTotal(wb, facts);
             // 无费用明细时：清掉误写入费用名称列的起运港/目的港（WO202609280006）
             clearPortSpillInFeeNameColumn(wb, facts);
+            // 跨境集拼：列头必须和空白模板一样（蓝底白字）。POI 写回后币种/燃油会变成大红字。
+            restoreLandTemplateLook(wb, landLook);
             // 转 PDF 前把纸张改成 A4 居中，避免顶部裁字、整页偏左。
             applyQuotePrintLayout(wb);
             Files.createDirectories(targetXlsx.getParent());
@@ -2662,6 +2672,12 @@ public final class QuoteTemplateExcelSupport {
             if (sheet == null) {
                 sheet = wb.getSheetAt(0);
             }
+            // 配送费用是印好的城市单价（200/450、当日达），不是运价线路。
+            // 写进去会把始发地、币种填进城市类别和燃油附加费率。
+            int deliveryHeader = region.getIntValue("headerRow") - 1;
+            if (deliveryHeader >= 0 && rowLooksLikeDeliveryPriceHeader(sheet, deliveryHeader)) {
+                continue;
+            }
             // 中港等模板：dataStartRow 常误指「4.2米/3T」车型表头行，下移到真正数据行
             rowIdx0 = resolveRouteDataStartRow(sheet, rowIdx0, region.getIntValue("headerRow"));
             int stopRow = findStopRow(sheet, region.getJSONArray("stopAtText"), rowIdx0);
@@ -2724,7 +2740,8 @@ public final class QuoteTemplateExcelSupport {
         }
         int cur = rowIdx0;
         for (int i = 0; i < 3; i++) {
-            if (rowLooksLikeVehicleHeader(sheet, cur) || rowLooksLikeLandRouteMatrixHeader(sheet, cur)) {
+            if (rowLooksLikeVehicleHeader(sheet, cur) || rowLooksLikeLandRouteMatrixHeader(sheet, cur)
+                    || rowLooksLikeDeliveryPriceHeader(sheet, cur)) {
                 cur++;
                 continue;
             }
@@ -2733,7 +2750,8 @@ public final class QuoteTemplateExcelSupport {
         int header0 = headerRow1Based > 0 ? headerRow1Based - 1 : -1;
         if (header0 >= 0 && cur == header0) {
             cur = header0 + 1;
-            if (rowLooksLikeVehicleHeader(sheet, cur) || rowLooksLikeLandRouteMatrixHeader(sheet, cur)) {
+            if (rowLooksLikeVehicleHeader(sheet, cur) || rowLooksLikeLandRouteMatrixHeader(sheet, cur)
+                    || rowLooksLikeDeliveryPriceHeader(sheet, cur)) {
                 cur++;
             }
         }
@@ -2792,6 +2810,55 @@ public final class QuoteTemplateExcelSupport {
                 || t.contains("提货费") || t.contains("口岸核放");
     }
 
+    /**
+     * 配送费用表头：城市类别、覆盖区域、单价。时效、燃油附加费率已算运价列头。
+     * 这些字是列名，值在下一行，不能写到列名右侧的空白格。
+     */
+    static boolean isDeliveryPriceHeaderCell(String text) {
+        if (StringUtils.isBlank(text)) {
+            return false;
+        }
+        String t = text.replaceAll("\\s+", "").trim();
+        return "城市类别".equals(t) || "覆盖区域".equals(t) || t.startsWith("单价");
+    }
+
+    /**
+     * 配送费用那一行：必须有城市类别、覆盖区域或「单价（元/票）」。
+     * 运价表自己也有燃油附加费率和时效，只凭这两列会把整段公斤运价跳过，始发地和目的地就空着。
+     * 已经认出是运价表头（始发地、目的地、元/KG、报关费）时，不当配送费。
+     */
+    static boolean rowLooksLikeDeliveryPriceHeader(Sheet sheet, int rowIdx) {
+        if (sheet == null || rowIdx < 0) {
+            return false;
+        }
+        Row row = sheet.getRow(rowIdx);
+        if (row == null) {
+            return false;
+        }
+        DataFormatter fmt = new DataFormatter();
+        boolean deliveryLabel = false;
+        boolean rateMatrix = false;
+        for (Cell cell : row) {
+            if (cell == null) {
+                continue;
+            }
+            String text = StringUtils.trimToEmpty(fmt.formatCellValue(cell)).replaceAll("\\s+", "");
+            if (text.isEmpty()) {
+                continue;
+            }
+            if (isDeliveryPriceHeaderCell(text)) {
+                deliveryLabel = true;
+            }
+            if ("始发地".equals(text) || "始发站".equals(text) || "目的地".equals(text)
+                    || "币种".equals(text) || "最低收费".equals(text)
+                    || text.contains("元/KG") || text.contains("元/kg")
+                    || text.contains("报关费") || text.contains("提货费")) {
+                rateMatrix = true;
+            }
+        }
+        return deliveryLabel && !rateMatrix;
+    }
+
     /** 行内出现「米/」「尺」「3T」「5T」等车型表头文案。 */
     static boolean rowLooksLikeVehicleHeader(Sheet sheet, int rowIdx) {
         if (sheet == null || rowIdx < 0) {
@@ -2857,6 +2924,10 @@ public final class QuoteTemplateExcelSupport {
                     rowObj == null ? null : rowObj.getString("pricePerCbm"),
                     facts == null ? null : facts.getString("price_per_cbm"));
         }
+        // 跨境集拼是分档公斤价（2-500KG=12 …），不是把同一个 price_per_kg 灌进每一列。
+        if (looksLikeKgBracketHeader(key)) {
+            return matchWeightBracketPrice(rowObj, key);
+        }
         if (key.toUpperCase(Locale.ROOT).contains("KG") || key.contains("公斤")) {
             return firstNonBlank(rowObj == null ? null : rowObj.getString("price_per_kg"),
                     rowObj == null ? null : rowObj.getString("pricePerKg"),
@@ -2884,6 +2955,156 @@ public final class QuoteTemplateExcelSupport {
         return "";
     }
 
+    /**
+     * 表头是「2-500KG」「5001KG以上」这类分档，不是「元/KG」单价列。
+     */
+    static boolean looksLikeKgBracketHeader(String headerKey) {
+        return parseKgBracket(headerKey) != null;
+    }
+
+    /**
+     * 用 landSegments.weightPrices 对上分档表头。对不上就空着，禁止把一档价抄进所有列。
+     */
+    static String matchWeightBracketPrice(JSONObject rowObj, String headerKey) {
+        JSONArray tiers = weightPricesOf(rowObj);
+        int[] range = parseKgBracket(headerKey);
+        if (tiers == null || tiers.isEmpty() || range == null) {
+            return "";
+        }
+        for (int i = 0; i < tiers.size(); i++) {
+            JSONObject tier = tiers.getJSONObject(i);
+            if (tier == null) {
+                continue;
+            }
+            int min = intOf(tier.get("min"));
+            boolean open = tier.get("max") == null || StringUtils.isBlank(String.valueOf(tier.get("max")));
+            int max = open ? -1 : intOf(tier.get("max"));
+            if (min == range[0] && max == range[1]) {
+                return formatTierPrice(tier.get("price"));
+            }
+        }
+        return "";
+    }
+
+    /**
+     * 规范化 route_rows 会丢掉 weightPrices。出单前从原始 landSegments 补回。
+     */
+    public static void copyMissingWeightPrices(JSONArray rows, JSONArray rawLand) {
+        if (rows == null || rawLand == null || rawLand.isEmpty()) {
+            return;
+        }
+        for (int i = 0; i < rows.size(); i++) {
+            JSONObject row = rows.getJSONObject(i);
+            if (row == null) {
+                continue;
+            }
+            JSONArray existing = weightPricesOf(row);
+            if (existing != null && !existing.isEmpty()) {
+                continue;
+            }
+            JSONObject src = i < rawLand.size() ? rawLand.getJSONObject(i) : null;
+            if (weightPricesOf(src) == null) {
+                src = findLandSegmentByOriginDest(rawLand, row);
+            }
+            JSONArray tiers = weightPricesOf(src);
+            if (tiers != null && !tiers.isEmpty()) {
+                row.put("weightPrices", tiers);
+            }
+        }
+    }
+
+    private static JSONObject findLandSegmentByOriginDest(JSONArray rawLand, JSONObject row) {
+        if (rawLand == null || row == null) {
+            return null;
+        }
+        String origin = StringUtils.trimToEmpty(firstNonBlank(row.getString("origin"), row.getString("originCode")));
+        String dest = StringUtils.trimToEmpty(firstNonBlank(row.getString("destination"), row.getString("destinationCode")));
+        for (int i = 0; i < rawLand.size(); i++) {
+            JSONObject one = rawLand.getJSONObject(i);
+            if (one == null) {
+                continue;
+            }
+            String o = StringUtils.trimToEmpty(firstNonBlank(one.getString("origin"), one.getString("originCode")));
+            String d = StringUtils.trimToEmpty(firstNonBlank(one.getString("destination"), one.getString("destinationCode")));
+            if (origin.equals(o) && dest.equals(d) && weightPricesOf(one) != null) {
+                return one;
+            }
+        }
+        return null;
+    }
+
+    static JSONArray weightPricesOf(JSONObject row) {
+        if (row == null) {
+            return null;
+        }
+        Object raw = row.get("weightPrices");
+        if (raw == null) {
+            raw = row.get("weight_prices");
+        }
+        if (raw instanceof JSONArray) {
+            return ((JSONArray) raw).isEmpty() ? null : (JSONArray) raw;
+        }
+        if (raw instanceof java.util.List) {
+            JSONArray parsed = JSON.parseArray(JSON.toJSONString(raw));
+            return parsed == null || parsed.isEmpty() ? null : parsed;
+        }
+        if (raw instanceof String && StringUtils.isNotBlank((String) raw)) {
+            JSONArray parsed = parseFeeRows(raw);
+            return parsed.isEmpty() ? null : parsed;
+        }
+        return null;
+    }
+
+    /** @return [min, max]，无上限时 max 为 -1；不是分档表头则 null */
+    static int[] parseKgBracket(String headerKey) {
+        if (StringUtils.isBlank(headerKey)) {
+            return null;
+        }
+        String t = headerKey.replaceAll("\\s+", "").toUpperCase(Locale.ROOT);
+        java.util.regex.Matcher ranged = java.util.regex.Pattern.compile("(\\d+)[-~～至到](\\d+)KG").matcher(t);
+        if (ranged.find()) {
+            return new int[]{Integer.parseInt(ranged.group(1)), Integer.parseInt(ranged.group(2))};
+        }
+        java.util.regex.Matcher open = java.util.regex.Pattern.compile("(\\d+)KG以上").matcher(t);
+        if (open.find()) {
+            return new int[]{Integer.parseInt(open.group(1)), -1};
+        }
+        java.util.regex.Matcher openCn = java.util.regex.Pattern.compile("(\\d+)以上").matcher(t);
+        if (openCn.find() && t.contains("KG")) {
+            return new int[]{Integer.parseInt(openCn.group(1)), -1};
+        }
+        return null;
+    }
+
+    private static int intOf(Object value) {
+        if (value == null) {
+            return -1;
+        }
+        if (value instanceof Number) {
+            return ((Number) value).intValue();
+        }
+        try {
+            return new java.math.BigDecimal(String.valueOf(value).trim()).intValue();
+        } catch (RuntimeException ex) {
+            return -1;
+        }
+    }
+
+    private static String formatTierPrice(Object price) {
+        if (price == null) {
+            return "";
+        }
+        String text = String.valueOf(price).trim();
+        if (text.isEmpty() || "-".equals(text) || "null".equalsIgnoreCase(text)) {
+            return "";
+        }
+        try {
+            return new java.math.BigDecimal(text).stripTrailingZeros().toPlainString();
+        } catch (RuntimeException ex) {
+            return text;
+        }
+    }
+
     private static boolean vehicleTypeEquals(String actual, String headerKey) {
         if (StringUtils.isBlank(actual) || StringUtils.isBlank(headerKey)) {
             return false;
@@ -3114,6 +3335,10 @@ public final class QuoteTemplateExcelSupport {
             return;
         }
         int col = CellReference.convertColStringToIndex(colLetter.trim());
+        // 两行合并的列头（燃油附加费率、时效）值在左上角。写到合并区下沿会把列头样式撑乱。
+        int[] origin = resolveMergeOrigin(sheet, rowIdx, col);
+        rowIdx = origin[0];
+        col = origin[1];
         String ref = sheetName + "!" + new CellReference(rowIdx, col).formatAsString();
         // #region agent log
         if (StringUtils.isNotBlank(value) && (value.contains("广州") || "B".equalsIgnoreCase(colLetter.trim()))) {
@@ -3141,16 +3366,407 @@ public final class QuoteTemplateExcelSupport {
             return;
         }
         String exist = readCellText(cell);
+        String header = columnHeaderText(sheet, rowIdx, col);
         // 蓝底/费用表头格禁止当数据写：跨境集拼「始发地」被写成「上海」会拆掉主题蓝条
         if (isFeeTableHeader(exist) || isLandInquiryHeaderBandLabel(exist)
-                || isLandRouteMatrixHeaderCell(exist) || isSectionTitle(sheet, cell)) {
+                || isLandRouteMatrixHeaderCell(exist) || isDeliveryPriceHeaderCell(exist)
+                || isSectionTitle(sheet, cell)
+                || rowLooksLikeLandRouteMatrixHeader(sheet, rowIdx)
+                || rowLooksLikeDeliveryPriceHeader(sheet, rowIdx)) {
+            return;
+        }
+        // 报关费、提货费、口岸、重抛比、当日达是模板印好的，空值或运价不能清掉。
+        if (isTemplateFixedNote(exist)) {
+            return;
+        }
+        // 配送费「单价（元/票）」已印好 200/450 时，不要改成公斤运价。其它表的单价列仍可填。
+        if (header.contains("元/票") && StringUtils.isNotBlank(value) && StringUtils.isNotBlank(exist)) {
+            return;
+        }
+        // 币种只进「币种/币别」列。配送费的覆盖区域、燃油附加费率不是币种，CNY 写进去会盖掉城市。
+        if (looksLikeCurrencyCode(value) && columnRejectsCurrency(header)) {
             return;
         }
         writeNumericOrText(cell, value);
+        // 始发地/目的地是城市。模板空格常套用「币种/燃油」的红字+顶对齐，
+        // 长地名一换行就会画进蓝表头，看起来像列头被改了颜色。
+        if (isCityRouteColumn(sheet, rowIdx, col, header)) {
+            restyleCityDataCell(cell);
+            return;
+        }
         // 映射表写出的备注同样要换行，否则只看得见半截
         applyRemarkWrap(sheet, row, cell, value);
     }
 
+    /**
+     * 数据格正上方的列头（向上最多 3 行，合并格看左上角）。
+     * 用来区分「币种」列和「燃油附加费率 / 覆盖区域」列，避免币种写错列。
+     */
+    static String columnHeaderText(Sheet sheet, int rowIdx, int col) {
+        if (sheet == null || rowIdx <= 0 || col < 0) {
+            return "";
+        }
+        DataFormatter fmt = new DataFormatter();
+        for (int r = rowIdx - 1; r >= Math.max(0, rowIdx - 3); r--) {
+            int[] origin = resolveMergeOrigin(sheet, r, col);
+            Row row = sheet.getRow(origin[0]);
+            if (row == null) {
+                continue;
+            }
+            Cell cell = row.getCell(origin[1]);
+            String text = StringUtils.trimToEmpty(fmt.formatCellValue(cell)).replaceAll("\\s+", "");
+            if (StringUtils.isNotBlank(text)) {
+                return text;
+            }
+        }
+        return "";
+    }
+
+    /** CNY / USD 这类币种代码。城市名、时效不算。 */
+    static boolean looksLikeCurrencyCode(String value) {
+        if (StringUtils.isBlank(value)) {
+            return false;
+        }
+        String t = value.trim().toUpperCase(Locale.ROOT);
+        return "CNY".equals(t) || "USD".equals(t) || "RMB".equals(t) || "EUR".equals(t)
+                || "HKD".equals(t) || "VND".equals(t);
+    }
+
+    /**
+     * 这些列头不是币种：写 CNY 会把覆盖区域的城市、或燃油附加费率的空格盖掉。
+     * 表头是「币种 / 币别」，或上面没有列头时，仍允许写币种。
+     */
+    static boolean columnRejectsCurrency(String header) {
+        if (StringUtils.isBlank(header)) {
+            return false;
+        }
+        if (header.contains("币种") || header.contains("币别")) {
+            return false;
+        }
+        return header.contains("燃油") || header.contains("覆盖") || header.contains("城市")
+                || header.contains("单价") || header.contains("时效") || header.contains("税率")
+                || header.contains("始发") || header.contains("目的") || header.contains("备注")
+                || header.contains("报关") || header.contains("提货") || header.contains("口岸");
+    }
+
+    /**
+     * 运价表「始发地 / 目的地」列：列头文案，或向上几行合并格就是这两个字。
+     */
+    static boolean isCityRouteColumn(Sheet sheet, int rowIdx, int col, String header) {
+        if (header != null && (header.contains("始发") || header.contains("目的"))) {
+            return true;
+        }
+        if (sheet == null || rowIdx <= 0 || col < 0) {
+            return false;
+        }
+        DataFormatter fmt = new DataFormatter();
+        for (int r = rowIdx - 1; r >= Math.max(0, rowIdx - 4); r--) {
+            int[] origin = resolveMergeOrigin(sheet, r, col);
+            Row row = sheet.getRow(origin[0]);
+            if (row == null) {
+                continue;
+            }
+            String text = StringUtils.trimToEmpty(fmt.formatCellValue(row.getCell(origin[1]))).replaceAll("\\s+", "");
+            if ("始发地".equals(text) || "始发站".equals(text) || "目的地".equals(text)) {
+                return true;
+            }
+        }
+        return false;
+    }
+
+    /**
+     * 城市写在白格里：黑字、垂直居中。
+     * 不沿用币种列的红字，也不顶对齐，避免字画进上面的蓝表头。
+     * 不改填充和边框，蓝表头本身不动。
+     */
+    private static void restyleCityDataCell(Cell cell) {
+        if (cell == null) {
+            return;
+        }
+        Workbook wb = cell.getSheet().getWorkbook();
+        Font old = wb.getFontAt(cell.getCellStyle().getFontIndex());
+        CellStyle copy = wb.createCellStyle();
+        copy.cloneStyleFrom(cell.getCellStyle());
+        Font black = wb.createFont();
+        if (old != null) {
+            if (StringUtils.isNotBlank(old.getFontName())) {
+                black.setFontName(old.getFontName());
+            }
+            if (old.getFontHeight() > 0) {
+                black.setFontHeight(old.getFontHeight());
+            }
+            black.setBold(false);
+        }
+        black.setColor(IndexedColors.BLACK.getIndex());
+        copy.setFont(black);
+        copy.setWrapText(false);
+        copy.setShrinkToFit(true);
+        copy.setVerticalAlignment(VerticalAlignment.CENTER);
+        cell.setCellStyle(copy);
+    }
+
+    /**
+     * 列头底色/字色用 RGB 记下来。cloneStyleFrom 会丢掉主题色，运价表会变成「业务员」那种深蓝，
+     * 配送费「燃油附加费率」蓝底也会没。
+     */
+    static final class LandTemplateLook {
+        private final List<HeaderPaint> paints = new ArrayList<>();
+        private final List<int[]> rowHeights = new ArrayList<>();
+        private final List<int[]> colWidths = new ArrayList<>();
+    }
+
+    static final class HeaderPaint {
+        final int sheet;
+        final int row;
+        final int col;
+        final byte[] fillRgb;
+        final byte[] fontRgb;
+        final boolean bold;
+        final String fontName;
+        final short fontHeight;
+        final boolean wrap;
+
+        HeaderPaint(int sheet, int row, int col, byte[] fillRgb, byte[] fontRgb,
+                    boolean bold, String fontName, short fontHeight, boolean wrap) {
+            this.sheet = sheet;
+            this.row = row;
+            this.col = col;
+            this.fillRgb = fillRgb;
+            this.fontRgb = fontRgb;
+            this.bold = bold;
+            this.fontName = fontName;
+            this.fontHeight = fontHeight;
+            this.wrap = wrap;
+        }
+    }
+
+    static LandTemplateLook snapshotLandTemplateLook(Workbook wb) {
+        LandTemplateLook look = new LandTemplateLook();
+        if (wb == null) {
+            return look;
+        }
+        for (int s = 0; s < wb.getNumberOfSheets(); s++) {
+            Sheet sheet = wb.getSheetAt(s);
+            if (sheet == null) {
+                continue;
+            }
+            boolean[] keep = markLandHeaderRows(sheet);
+            int lastRow = Math.min(sheet.getLastRowNum(), 40);
+            for (int r = 0; r <= lastRow; r++) {
+                if (!keep[r]) {
+                    continue;
+                }
+                Row row = sheet.getRow(r);
+                if (row == null) {
+                    continue;
+                }
+                look.rowHeights.add(new int[]{s, r, row.getHeight()});
+                int lastCol = Math.max(row.getLastCellNum(), 18);
+                for (int c = 0; c < lastCol; c++) {
+                    Cell cell = row.getCell(c);
+                    if (cell == null) {
+                        continue;
+                    }
+                    look.paints.add(new HeaderPaint(s, r, c, readFillRgb(cell), readFontRgb(cell),
+                            fontBold(cell), fontName(cell), fontHeight(cell),
+                            cell.getCellStyle() != null && cell.getCellStyle().getWrapText()));
+                }
+            }
+            int cols = 18;
+            for (int r = 0; r <= lastRow; r++) {
+                Row row = sheet.getRow(r);
+                if (row != null) {
+                    cols = Math.max(cols, row.getLastCellNum());
+                }
+            }
+            for (int c = 0; c < cols; c++) {
+                look.colWidths.add(new int[]{s, c, sheet.getColumnWidth(c)});
+            }
+        }
+        return look;
+    }
+
+    static void restoreLandTemplateLook(Workbook wb, LandTemplateLook look) {
+        if (wb == null || look == null) {
+            return;
+        }
+        for (HeaderPaint paint : look.paints) {
+            Sheet sheet = wb.getSheetAt(paint.sheet);
+            if (sheet == null) {
+                continue;
+            }
+            Row row = sheet.getRow(paint.row);
+            if (row == null) {
+                continue;
+            }
+            Cell cell = row.getCell(paint.col);
+            if (cell == null) {
+                continue;
+            }
+            applyHeaderPaint(cell, paint);
+        }
+        for (int[] rh : look.rowHeights) {
+            Sheet sheet = wb.getSheetAt(rh[0]);
+            Row row = sheet == null ? null : sheet.getRow(rh[1]);
+            if (row != null) {
+                row.setHeight((short) rh[2]);
+            }
+        }
+        for (int[] cw : look.colWidths) {
+            Sheet sheet = wb.getSheetAt(cw[0]);
+            if (sheet != null) {
+                sheet.setColumnWidth(cw[1], cw[2]);
+            }
+        }
+    }
+
+    static void applyHeaderPaint(Cell cell, HeaderPaint paint) {
+        Workbook wb = cell.getSheet().getWorkbook();
+        CellStyle copy = wb.createCellStyle();
+        if (cell.getCellStyle() != null) {
+            copy.cloneStyleFrom(cell.getCellStyle());
+        }
+        if (paint.fillRgb != null && copy instanceof org.apache.poi.xssf.usermodel.XSSFCellStyle) {
+            org.apache.poi.xssf.usermodel.XSSFCellStyle xs = (org.apache.poi.xssf.usermodel.XSSFCellStyle) copy;
+            xs.setFillForegroundColor(new XSSFColor(paint.fillRgb, null));
+            xs.setFillPattern(FillPatternType.SOLID_FOREGROUND);
+        } else if (paint.fillRgb != null) {
+            copy.setFillPattern(FillPatternType.SOLID_FOREGROUND);
+        }
+        XSSFFont font = (XSSFFont) wb.createFont();
+        if (StringUtils.isNotBlank(paint.fontName)) {
+            font.setFontName(paint.fontName);
+        }
+        if (paint.fontHeight > 0) {
+            font.setFontHeight(paint.fontHeight);
+        }
+        font.setBold(paint.bold);
+        if (paint.fontRgb != null) {
+            font.setColor(new XSSFColor(paint.fontRgb, null));
+        }
+        copy.setFont(font);
+        copy.setWrapText(paint.wrap);
+        cell.setCellStyle(copy);
+    }
+
+    static byte[] readFillRgb(Cell cell) {
+        if (!(cell instanceof XSSFCell)) {
+            return null;
+        }
+        org.apache.poi.xssf.usermodel.XSSFCellStyle style =
+                (org.apache.poi.xssf.usermodel.XSSFCellStyle) cell.getCellStyle();
+        if (style == null) {
+            return null;
+        }
+        XSSFColor color = style.getFillForegroundXSSFColor();
+        return xssfRgb(color);
+    }
+
+    static byte[] readFontRgb(Cell cell) {
+        if (!(cell instanceof XSSFCell)) {
+            return null;
+        }
+        XSSFFont font = ((XSSFCell) cell).getCellStyle().getFont();
+        if (font == null) {
+            return null;
+        }
+        return xssfRgb(font.getXSSFColor());
+    }
+
+    static byte[] xssfRgb(XSSFColor color) {
+        if (color == null) {
+            return null;
+        }
+        byte[] rgb = color.getRGBWithTint();
+        if (rgb == null || rgb.length < 3) {
+            rgb = color.getRGB();
+        }
+        if (rgb == null || rgb.length < 3) {
+            return null;
+        }
+        byte[] out = new byte[3];
+        System.arraycopy(rgb, rgb.length - 3, out, 0, 3);
+        return out;
+    }
+
+    static boolean fontBold(Cell cell) {
+        if (cell == null || cell.getCellStyle() == null) {
+            return false;
+        }
+        Font font = cell.getSheet().getWorkbook().getFontAt(cell.getCellStyle().getFontIndex());
+        return font != null && font.getBold();
+    }
+
+    static String fontName(Cell cell) {
+        if (cell == null || cell.getCellStyle() == null) {
+            return "";
+        }
+        Font font = cell.getSheet().getWorkbook().getFontAt(cell.getCellStyle().getFontIndex());
+        return font == null ? "" : font.getFontName();
+    }
+
+    static short fontHeight(Cell cell) {
+        if (cell == null || cell.getCellStyle() == null) {
+            return 0;
+        }
+        Font font = cell.getSheet().getWorkbook().getFontAt(cell.getCellStyle().getFontIndex());
+        return font == null ? 0 : font.getFontHeight();
+    }
+
+    static boolean[] markLandHeaderRows(Sheet sheet) {
+        int last = Math.min(sheet.getLastRowNum(), 40);
+        boolean[] keep = new boolean[last + 2];
+        for (int r = 0; r <= last; r++) {
+            if (rowLooksLikeLandRouteMatrixHeader(sheet, r)) {
+                keep[r] = true;
+                if (r + 1 < keep.length) {
+                    keep[r + 1] = true;
+                }
+            }
+            if (rowLooksLikeDeliveryPriceHeader(sheet, r)) {
+                keep[r] = true;
+            }
+        }
+        return keep;
+    }
+
+    /**
+     * 跨境集拼模板里印好的说明和配送时效，不是待填数据。
+     * 报关费、提货费、口岸、重抛比、当日达被空备注或运价盖掉后，销售对不上原模板。
+     */
+    static boolean isTemplateFixedNote(String text) {
+        if (StringUtils.isBlank(text)) {
+            return false;
+        }
+        String t = text.replaceAll("\\s+", "");
+        return t.contains("重抛比") || t.contains("实报实销") || t.contains("当日达")
+                || t.contains("续票") || t.contains("续页") || t.contains("另议")
+                || t.contains("客户交货");
+    }
+
+    /** 模板里币种、燃油附加费率、税率的红字（显式 RGB 或索引红）。 */
+    static boolean fontIsRed(Cell cell) {
+        if (!(cell instanceof XSSFCell)) {
+            return false;
+        }
+        XSSFFont font = ((XSSFCell) cell).getCellStyle().getFont();
+        if (font == null) {
+            return false;
+        }
+        if (font.getColor() == Font.COLOR_RED) {
+            return true;
+        }
+        XSSFColor color = font.getXSSFColor();
+        if (color == null || color.getRGB() == null || color.getRGB().length < 3) {
+            return false;
+        }
+        byte[] rgb = color.getRGB();
+        int r = rgb[rgb.length - 3] & 0xFF;
+        int g = rgb[rgb.length - 2] & 0xFF;
+        int b = rgb[rgb.length - 1] & 0xFF;
+        return r >= 180 && g <= 40 && b <= 40;
+    }
+
     /**
      * AI mapping 常只标 name/amount/currency；空运表头有「单位/单价/数量」时现场补列字母。
      * 不覆盖 mapping 已有列，避免改错已对齐的金额列。
@@ -4331,7 +4947,10 @@ public final class QuoteTemplateExcelSupport {
         String existing = readCellText(cell);
         // 映射点常落在合并标签格 / 20GP 表头上，不能把原字盖掉
         if (isFeeTableHeader(existing) || isLabelLike(existing) || isSectionTitle(sheet, cell)
-                || isLandInquiryHeaderBandLabel(existing)) {
+                || isLandInquiryHeaderBandLabel(existing) || isLandRouteMatrixHeaderCell(existing)
+                || isDeliveryPriceHeaderCell(existing)
+                || rowLooksLikeLandRouteMatrixHeader(sheet, dest[0])
+                || rowLooksLikeDeliveryPriceHeader(sheet, dest[0])) {
             return;
         }
         int colon = Math.max(existing.indexOf('：'), existing.indexOf(':'));
@@ -4454,6 +5073,12 @@ public final class QuoteTemplateExcelSupport {
             }
         }
         int rowIdx = labelCell.getRowIndex();
+        // 运价表、配送费表的列头（时效、燃油附加费率、城市类别）不是「标签右侧填值」。
+        // 否则 N+3 会写到时效列右边的空白格，列头样式也被带乱。
+        if (rowLooksLikeLandRouteMatrixHeader(sheet, rowIdx)
+                || rowLooksLikeDeliveryPriceHeader(sheet, rowIdx)) {
+            return null;
+        }
         int startCol = labelCell.getColumnIndex() + 1;
         for (int i = 0; i < sheet.getNumMergedRegions(); i++) {
             org.apache.poi.ss.util.CellRangeAddress range = sheet.getMergedRegion(i);
@@ -4474,7 +5099,7 @@ public final class QuoteTemplateExcelSupport {
             Cell cand = row.getCell(dest[1]);
             String exist = readCellText(cand);
             if (isFeeTableHeader(exist) || isLabelLike(exist) || isSectionTitle(sheet, cand)
-                    || isUnsuitableValueCell(exist)) {
+                    || isUnsuitableValueCell(exist) || isLandRouteMatrixHeaderCell(exist)) {
                 // 左右双栏：已找到左侧候选后，遇到右侧标签必须停，禁止再跨到送货地址值区
                 if ((firstEmpty != null || wideEmpty != null)
                         && (isLabelLike(exist) || isSectionTitle(sheet, cand))) {
@@ -4510,10 +5135,13 @@ public final class QuoteTemplateExcelSupport {
         if (sheet == null || labelCell == null || StringUtils.isBlank(text)) {
             return null;
         }
-        if (!isLandInquiryHeaderBandLabel(text)) {
+        int rowIdx = labelCell.getRowIndex();
+        // 「时效」不参与条带判定（运价矩阵也有这列），但条带行上的时效值仍在下一行。
+        boolean bandLabel = isLandInquiryHeaderBandLabel(text);
+        boolean transitOnBand = isInquiryBandTransitLabel(text) && rowLooksLikeLandInquiryHeaderBand(sheet, rowIdx);
+        if (!bandLabel && !transitOnBand) {
             return null;
         }
-        int rowIdx = labelCell.getRowIndex();
         if (!rowLooksLikeLandInquiryHeaderBand(sheet, rowIdx)) {
             return null;
         }
@@ -4556,6 +5184,45 @@ public final class QuoteTemplateExcelSupport {
                 || "货物类型".equals(compact) || "条款".equals(compact) || "发货日期".equals(compact);
     }
 
+    /** 询价条带上的时效。矩阵同名列不走这里，调用方必须先确认该行已是询价条带。 */
+    static boolean isInquiryBandTransitLabel(String text) {
+        if (StringUtils.isBlank(text)) {
+            return false;
+        }
+        String compact = text.replace("：", "").replace(":", "").replaceAll("\\s+", "").trim();
+        return "时效".equals(compact) || "时效(天)".equals(compact);
+    }
+
+    /**
+     * 映射格落在询价条带表头上，且这列表头对应的字段不是正在写的字段。
+     * 例如 sales_name 被指到「客户名称」：跳过，改由标签「业务员」去写。
+     */
+    static boolean mappingPointsAtForeignBandLabel(Workbook wb, String cellRef, String fieldCode) {
+        ParsedRef pref = ParsedRef.parse(cellRef);
+        if (pref == null || wb == null || StringUtils.isBlank(fieldCode)) {
+            return false;
+        }
+        Sheet sh = wb.getSheet(pref.sheet);
+        if (sh == null && wb.getNumberOfSheets() > 0) {
+            sh = wb.getSheetAt(0);
+        }
+        if (sh == null) {
+            return false;
+        }
+        int[] origin = resolveMergeOrigin(sh, pref.row, pref.col);
+        Row row = sh.getRow(origin[0]);
+        Cell cell = row == null ? null : row.getCell(origin[1]);
+        String text = readCellText(cell);
+        if (!rowLooksLikeLandInquiryHeaderBand(sh, origin[0])) {
+            return false;
+        }
+        if (!isLandInquiryHeaderBandLabel(text) && !isInquiryBandTransitLabel(text)) {
+            return false;
+        }
+        String labelCode = matchLabel(text.replace("：", ":").trim(), FILL_BY_LABEL);
+        return StringUtils.isNotBlank(labelCode) && !labelCode.equals(fieldCode);
+    }
+
     /**
      * 一行里出现不少于 3 个询价条带标签，视为陆运蓝底表头行（截图正确版第 5 行）。
      */
@@ -4670,6 +5337,9 @@ public final class QuoteTemplateExcelSupport {
                             continue;
                         }
                     String val = firstFact(facts, code, text.replace("：", "").replace(":", "").trim());
+                    if ((StringUtils.isBlank(val) || "-".equals(val)) && "transit_days".equals(code)) {
+                        val = firstFact(facts, "transit_time");
+                    }
                     if (StringUtils.isBlank(val) || "-".equals(val)) {
                         continue;
                     }
diff --git a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/tms/InquiryTmsQueryService.java b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/tms/InquiryTmsQueryService.java
index 1ab13b8..3021806 100644
--- a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/tms/InquiryTmsQueryService.java
+++ b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/tms/InquiryTmsQueryService.java
@@ -463,6 +463,17 @@ public class InquiryTmsQueryService {
             putExtra(row, "transitDays", transit);
             putExtra(row, "transit_time", transit);
             putExtra(row, "remark", firstText(seg.get("remark"), seg.get("note"), seg.get("description")));
+            Object tiers = seg.get("weightPrices");
+            if (tiers == null) {
+                tiers = seg.get("weight_prices");
+            }
+            if (tiers != null) {
+                String tierJson = tiers instanceof String ? String.valueOf(tiers) : JSON.toJSONString(tiers);
+                if (StringUtils.isNotBlank(tierJson) && !"null".equalsIgnoreCase(tierJson)
+                        && !"[]".equals(tierJson.trim())) {
+                    row.put("weightPrices", tierJson);
+                }
+            }
             // 腿上若带分项费率扩展字段，原样带上供「提货费/元/CBM」列匹配
             String[][] rateKeys = {
                     {"pickupFee", "pickup_fee"}, {"deliveryFee", "delivery_fee"},
diff --git a/inquiry-api/jeecg-module-inquiry/src/main/resources/db/migration_inq_bot_reply_replace_v1.sql b/inquiry-api/jeecg-module-inquiry/src/main/resources/db/migration_inq_bot_reply_replace_v1.sql
new file mode 100644
index 0000000..dd4ccd5
--- /dev/null
+++ b/inquiry-api/jeecg-module-inquiry/src/main/resources/db/migration_inq_bot_reply_replace_v1.sql
@@ -0,0 +1,86 @@
+-- 机器人回复语：用现网整理表覆盖旧原型数据，并写入调用编码 reply_code。
+-- 仅改 inquiry_robot.inq_bot_reply。可重复执行（先清空再插入）。
+-- 智能体本期不读本表；编码先落库供后台展示与日后按码取文案。
+-- 若尚无 reply_code 列会先加；列已存在时本句报 1060，可忽略后继续 DELETE/INSERT。
+SET NAMES utf8mb4;
+
+ALTER TABLE `inq_bot_reply`
+  ADD COLUMN `reply_code` varchar(64) NULL COMMENT '智能体调用编码' AFTER `category_title`;
+
+DELETE FROM `inq_bot_reply`;
+
+INSERT INTO `inq_bot_reply`
+(`id`,`category_code`,`category_title`,`reply_code`,`trigger_scene`,`reply_text`,`enabled`,`sort_no`,`create_by`,`create_time`)
+VALUES
+('brv10000000000000000000000000001','inquiring','询价中','inquiring.first_chat','销售首次单聊机器人','你好，我是询价机器人。请直接描述客户需求，例如「上海到洛杉矶空运，3 件 180kg，下周三前到」，我会解析需求并查询 TMS 标准报价。',1,1,'admin',NOW()),
+('brv10000000000000000000000000002','inquiring','询价中','inquiring.ask_transport','未识别运输方式','请回复数字或文字，告知我询价的运输方式：
+1.陆运
+2.海运
+3.空运',1,2,'admin',NOW()),
+('brv10000000000000000000000000003','inquiring','询价中','inquiring.continue_need_wo','续办但未提供工单号','请告诉我要继续的工单号，例如 WO202609140034。',1,3,'admin',NOW()),
+('brv10000000000000000000000000004','inquiring','询价中','inquiring.continue_not_found','续办找不到工单','找不到工单 {{ticket_no}}，请核对工单号后再试。',1,4,'admin',NOW()),
+('brv10000000000000000000000000005','inquiring','询价中','inquiring.image_recognizing','销售发送图片','正在识别图片',1,5,'admin',NOW()),
+('brv10000000000000000000000000006','inquiring','询价中','inquiring.image_tech_fail','图片识别失败','图片暂时没认出来，请再发一张或直接打字。',1,6,'admin',NOW()),
+('brv10000000000000000000000000007','inquiring','询价中','inquiring.attach_recognizing','销售发送附件','正在识别附件',1,7,'admin',NOW()),
+('brv10000000000000000000000000008','inquiring','询价中','inquiring.attach_tech_fail','附件识别失败','附件暂时没认出来，请再传一次或直接打字。',1,8,'admin',NOW()),
+('brv10000000000000000000000000009','inquiring','询价中','inquiring.attach_h5_expired','H5 上传链接过期','已过期，请回企微重新说附件询价。',1,9,'admin',NOW()),
+('brv10000000000000000000000000010','inquiring','询价中','inquiring.attach_h5_ok','H5 上传成功','已收到，请回企微查看识别结果。',1,10,'admin',NOW()),
+('brv10000000000000000000000000011','inquiring','询价中','inquiring.pull_group_manual','请手动拉人进群并发送工单号','请手动拉相关人员和智能体到原有群，并在群聊发送工单编号{{ticket_no}}',1,11,'admin',NOW()),
+('brv10000000000000000000000000012','inquiring','询价中','inquiring.skip_collab_ack','销售跳过内部协同','好的，已跳过内部协同。正在按 TMS 标准报价生成报价单草稿…',1,12,'admin',NOW()),
+('brv10000000000000000000000000013','inquiring','询价中','inquiring.group_created','协同群创建成功','协同群已创建，群名与工单号一致：{{ticket_no}}。已邀请：销售{{sales_name}}、产品{{product_names}}。请在群聊中继续确认报价。',1,13,'admin',NOW()),
+('brv10000000000000000000000000014','inquiring','询价中','inquiring.group_exists','协同群已存在','协同群已在，群名与工单号一致：{{ticket_no}}。请到该群继续确认报价。',1,14,'admin',NOW()),
+('brv10000000000000000000000000015','inquiring','询价中','inquiring.sea_no_staff','海运没有可拉的产品人员','没有可拉的产品人员。请先在后台「员工管理」维护本线路的海运产品岗后再试。',1,15,'admin',NOW()),
+('brv10000000000000000000000000016','inquiring','询价中','inquiring.land_no_staff','陆运没有可拉的产品人员','没有可拉的产品人员。请先在后台「员工管理」维护本线路的陆运产品岗后再试。',1,16,'admin',NOW()),
+('brv10000000000000000000000000017','inquiring','询价中','inquiring.group_create_fail','建群失败','建群失败，请稍后重试。',1,17,'admin',NOW()),
+('brv10000000000000000000000000018','inquiring','询价中','inquiring.quote_generating','报价单生成中','报价单正在生成，请稍候。',1,18,'admin',NOW()),
+('brv10000000000000000000000000019','inquiring','询价中','inquiring.air_ticket_not_found','空运群找不到工单','找不到工单{{ticket_no}}，请核对工单号后再试。',1,19,'admin',NOW()),
+('brv10000000000000000000000000020','inquiring','询价中','inquiring.air_ticket_not_air','工单不是空运单','工单{{ticket_no}}不是空运单，不能在空运群里跟。',1,20,'admin',NOW()),
+('brv10000000000000000000000000021','inquiring','询价中','inquiring.air_ticket_occupied','空运工单已在另一个群','工单{{ticket_no}}已经在另一个群跟了，请到那个群继续。',1,21,'admin',NOW()),
+('brv10000000000000000000000000022','inquiring','询价中','inquiring.group_only_product','非产品人员在群里报价','只有产品能报价格，请产品在群里发价格或 Excel/PDF',1,22,'admin',NOW()),
+('brv10000000000000000000000000023','inquiring','询价中','inquiring.group_file_saved','群附件已保存','附件已保存后台',1,23,'admin',NOW()),
+('brv10000000000000000000000000024','inquiring','询价中','inquiring.air_lock_need_wo','空运锁舱/释放未带工单号','锁舱或释放舱位请带上工单号，例如 WO202609160001锁舱。',1,24,'admin',NOW()),
+('brv10000000000000000000000000025','inquiring','询价中','inquiring.air_lock_need_quote','没有报价不能锁舱','工单{{ticket_no}}还没有报价，不能锁舱。',1,25,'admin',NOW()),
+('brv10000000000000000000000000026','inquiring','询价中','inquiring.air_airline_only_cabin','只有航线能锁舱或释放','只有岗位为「航线·空运」的人能锁舱或释放舱位。',1,26,'admin',NOW()),
+('brv10000000000000000000000000027','inquiring','询价中','inquiring.air_lock_ok','空运锁舱成功','工单{{ticket_no}} 已通知TMS执行空运锁舱，执行成功。
+操作人：{{operator}}
+舱位选项：{{option_no}}
+执行编号：{{exec_no}}
+报价编号：{{quote_no}}',1,27,'admin',NOW()),
+('brv10000000000000000000000000028','inquiring','询价中','inquiring.air_lock_fail','空运锁舱失败','工单{{ticket_no}} 空运锁舱失败。
+操作人：{{operator}}
+锁舱失败的原因：{{reason}}
+已通知IT运维排查，请稍等。',1,28,'admin',NOW()),
+('brv10000000000000000000000000029','inquiring','询价中','inquiring.air_release_ok','空运释放成功','工单{{ticket_no}} 已通知TMS执行空运释放舱位成功
+操作人：{{operator}}
+舱位选项：{{option_no}}
+执行编号：{{exec_no}}
+报价编号：{{quote_no}}',1,29,'admin',NOW()),
+('brv10000000000000000000000000030','inquiring','询价中','inquiring.air_release_fail','空运释放失败','工单{{ticket_no}} 空运释放舱位失败。
+操作人：{{operator}}
+释放舱位失败的原因：{{reason}}
+已通知IT运维排查，请稍等。',1,30,'admin',NOW()),
+('brv10000000000000000000000000031','inquiring','询价中','inquiring.air_release_deal_blocked','已成交不能释放舱位','释放舱位失败，工单{{ticket_no}}已成交。',1,31,'admin',NOW()),
+('brv10000000000000000000000000032','inquiring','询价中','inquiring.air_release_need_lock','没有有效锁舱不能释放','工单{{ticket_no}}还没有有效锁舱，不能释放。',1,32,'admin',NOW()),
+('brv10000000000000000000000000033','quoted','已报价','quoted.reject_ack','销售选择「不采用」','请问如何调整报价单，以满足您的需求？请说明要调哪一项费用，例如「提货费加 10%」。',1,1,'admin',NOW()),
+('brv10000000000000000000000000034','quoted','已报价','quoted.adopt_excel','销售确认采用 → 生成 Excel','已确认采用该方案，正在生成 Excel 最终报价单…',1,2,'admin',NOW()),
+('brv10000000000000000000000000035','quoted','已报价','quoted.adopt_pdf','销售确认采用 → 生成 PDF','已确认采用该方案，正在生成PDF最终报价单…',1,3,'admin',NOW()),
+('brv10000000000000000000000000036','quoted','已报价','quoted.template_missing','后台未维护报价模板','生成报价单失败，请联系IT运维维护后台报价模板。',1,4,'admin',NOW()),
+('brv10000000000000000000000000037','quoted','已报价','quoted.file_ready','最终报价单生成完成','已生成{{kind}}最终报价单：{{filename}}（工单 {{ticket_no}}）',1,5,'admin',NOW()),
+('brv10000000000000000000000000038','deal','已成交','deal.recorded_won','销售选择「成交」','已记录为「已成交」。工单 {{ticket_no}} 已关闭智能体跟进。',1,1,'admin',NOW()),
+('brv10000000000000000000000000039','negotiating','协商中','negotiating.recorded','成交跟进中选择「协商中」','已记录为「协商中」。已顺延三个工作日，{{followup_when}}的9：00再次发起成交状态询问。',1,1,'admin',NOW()),
+('brv10000000000000000000000000040','lost','未成交','lost.ask_reason','成交跟进中选择「未成交」且未写原因','已记录为「未成交」。请补充未成交原因。',1,1,'admin',NOW()),
+('brv10000000000000000000000000041','lost','未成交','lost.reason_ack','销售回复未成交原因','已记下未成交原因：{{lost_reason}}。',1,2,'admin',NOW()),
+('brv10000000000000000000000000042','closed','已关闭','closed.air_cannot_activate','空运工单已是终态仍要激活','工单{{ticket_no}}已是「{{status}}」，不能再激活。',1,1,'admin',NOW()),
+('brv10000000000000000000000000043','sys-ex','系统异常','sys.llm_fail','大模型调用失败（销售侧）','大模型服务异常，IT排查中...',1,1,'admin',NOW()),
+('brv10000000000000000000000000044','sys-ex','系统异常','sys.tms_fail','TMS 接口失败（销售侧）','TMS接口异常，IT运维排查中...',1,2,'admin',NOW()),
+('brv10000000000000000000000000045','sys-ex','系统异常','sys.group_add_fail','企微添加成员失败','无法添加 {{staff_name}} 同事，请联系管理员检查企业微信配置。',1,3,'admin',NOW()),
+('brv10000000000000000000000000046','sys-ex','系统异常','sys.tms_recovery','TMS 已恢复','TMS已恢复正常使用，感谢您的耐心等待。',1,4,'admin',NOW()),
+('brv10000000000000000000000000047','sys-ex','系统异常','sys.llm_recovery','大模型已恢复','大模型已恢复正常使用，感谢您的耐心等待。',1,5,'admin',NOW()),
+('brv10000000000000000000000000048','sys-ex','系统异常','sys.cabin_recovery','空运舱位接口已恢复','空运舱位接口已恢复正常使用，感谢您的耐心等待。',1,6,'admin',NOW()),
+('brv10000000000000000000000000049','sys-ex','系统异常','sys.group_recovery','建群已恢复','建群已恢复正常，感谢您的耐心等待。',1,7,'admin',NOW()),
+('brv10000000000000000000000000050','transfer','转人工','transfer.already_collab','该工单已拉过产品进群','该工单已拉产品进群协同。',1,1,'admin',NOW()),
+('brv10000000000000000000000000051','transfer','转人工','transfer.air_hint','空运转人工（不自动建群）','触发转人工，请手动把航线和智能体拉进原有空运群，并发送工单号 {{ticket_no}}。',1,2,'admin',NOW());
+
+ALTER TABLE `inq_bot_reply`
+  ADD UNIQUE INDEX `uk_inq_bot_reply_reply_code` (`reply_code`);
+
diff --git a/inquiry-api/jeecg-module-inquiry/src/main/resources/db/migration_inq_bot_reply_reply_code_v2.sql b/inquiry-api/jeecg-module-inquiry/src/main/resources/db/migration_inq_bot_reply_reply_code_v2.sql
new file mode 100644
index 0000000..9f89bac
--- /dev/null
+++ b/inquiry-api/jeecg-module-inquiry/src/main/resources/db/migration_inq_bot_reply_reply_code_v2.sql
@@ -0,0 +1,63 @@
+-- 为 inq_bot_reply 增加智能体调用编码 reply_code，并回填现网 51 条。
+-- 仅改 inquiry_robot。列已存在时 ADD 会报 1060，可忽略后继续执行 UPDATE。
+-- 本期智能体不读本表。
+SET NAMES utf8mb4;
+
+ALTER TABLE `inq_bot_reply`
+  ADD COLUMN `reply_code` varchar(64) NULL COMMENT '智能体调用编码' AFTER `category_title`;
+
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.first_chat' WHERE `id` = 'brv10000000000000000000000000001' OR (`reply_code` IS NULL AND `trigger_scene` = '销售首次单聊机器人');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.ask_transport' WHERE `id` = 'brv10000000000000000000000000002' OR (`reply_code` IS NULL AND `trigger_scene` = '未识别运输方式');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.continue_need_wo' WHERE `id` = 'brv10000000000000000000000000003' OR (`reply_code` IS NULL AND `trigger_scene` = '续办但未提供工单号');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.continue_not_found' WHERE `id` = 'brv10000000000000000000000000004' OR (`reply_code` IS NULL AND `trigger_scene` = '续办找不到工单');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.image_recognizing' WHERE `id` = 'brv10000000000000000000000000005' OR (`reply_code` IS NULL AND `trigger_scene` = '销售发送图片');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.image_tech_fail' WHERE `id` = 'brv10000000000000000000000000006' OR (`reply_code` IS NULL AND `trigger_scene` = '图片识别失败');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.attach_recognizing' WHERE `id` = 'brv10000000000000000000000000007' OR (`reply_code` IS NULL AND `trigger_scene` = '销售发送附件');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.attach_tech_fail' WHERE `id` = 'brv10000000000000000000000000008' OR (`reply_code` IS NULL AND `trigger_scene` = '附件识别失败');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.attach_h5_expired' WHERE `id` = 'brv10000000000000000000000000009' OR (`reply_code` IS NULL AND `trigger_scene` = 'H5 上传链接过期');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.attach_h5_ok' WHERE `id` = 'brv10000000000000000000000000010' OR (`reply_code` IS NULL AND `trigger_scene` = 'H5 上传成功');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.pull_group_manual' WHERE `id` = 'brv10000000000000000000000000011' OR (`reply_code` IS NULL AND `trigger_scene` = '请手动拉人进群并发送工单号');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.skip_collab_ack' WHERE `id` = 'brv10000000000000000000000000012' OR (`reply_code` IS NULL AND `trigger_scene` = '销售跳过内部协同');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.group_created' WHERE `id` = 'brv10000000000000000000000000013' OR (`reply_code` IS NULL AND `trigger_scene` = '协同群创建成功');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.group_exists' WHERE `id` = 'brv10000000000000000000000000014' OR (`reply_code` IS NULL AND `trigger_scene` = '协同群已存在');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.sea_no_staff' WHERE `id` = 'brv10000000000000000000000000015' OR (`reply_code` IS NULL AND `trigger_scene` = '海运没有可拉的产品人员');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.land_no_staff' WHERE `id` = 'brv10000000000000000000000000016' OR (`reply_code` IS NULL AND `trigger_scene` = '陆运没有可拉的产品人员');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.group_create_fail' WHERE `id` = 'brv10000000000000000000000000017' OR (`reply_code` IS NULL AND `trigger_scene` = '建群失败');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.quote_generating' WHERE `id` = 'brv10000000000000000000000000018' OR (`reply_code` IS NULL AND `trigger_scene` = '报价单生成中');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.air_ticket_not_found' WHERE `id` = 'brv10000000000000000000000000019' OR (`reply_code` IS NULL AND `trigger_scene` = '空运群找不到工单');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.air_ticket_not_air' WHERE `id` = 'brv10000000000000000000000000020' OR (`reply_code` IS NULL AND `trigger_scene` = '工单不是空运单');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.air_ticket_occupied' WHERE `id` = 'brv10000000000000000000000000021' OR (`reply_code` IS NULL AND `trigger_scene` = '空运工单已在另一个群');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.group_only_product' WHERE `id` = 'brv10000000000000000000000000022' OR (`reply_code` IS NULL AND `trigger_scene` = '非产品人员在群里报价');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.group_file_saved' WHERE `id` = 'brv10000000000000000000000000023' OR (`reply_code` IS NULL AND `trigger_scene` = '群附件已保存');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.air_lock_need_wo' WHERE `id` = 'brv10000000000000000000000000024' OR (`reply_code` IS NULL AND `trigger_scene` = '空运锁舱/释放未带工单号');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.air_lock_need_quote' WHERE `id` = 'brv10000000000000000000000000025' OR (`reply_code` IS NULL AND `trigger_scene` = '没有报价不能锁舱');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.air_airline_only_cabin' WHERE `id` = 'brv10000000000000000000000000026' OR (`reply_code` IS NULL AND `trigger_scene` = '只有航线能锁舱或释放');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.air_lock_ok' WHERE `id` = 'brv10000000000000000000000000027' OR (`reply_code` IS NULL AND `trigger_scene` = '空运锁舱成功');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.air_lock_fail' WHERE `id` = 'brv10000000000000000000000000028' OR (`reply_code` IS NULL AND `trigger_scene` = '空运锁舱失败');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.air_release_ok' WHERE `id` = 'brv10000000000000000000000000029' OR (`reply_code` IS NULL AND `trigger_scene` = '空运释放成功');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.air_release_fail' WHERE `id` = 'brv10000000000000000000000000030' OR (`reply_code` IS NULL AND `trigger_scene` = '空运释放失败');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.air_release_deal_blocked' WHERE `id` = 'brv10000000000000000000000000031' OR (`reply_code` IS NULL AND `trigger_scene` = '已成交不能释放舱位');
+UPDATE `inq_bot_reply` SET `reply_code` = 'inquiring.air_release_need_lock' WHERE `id` = 'brv10000000000000000000000000032' OR (`reply_code` IS NULL AND `trigger_scene` = '没有有效锁舱不能释放');
+UPDATE `inq_bot_reply` SET `reply_code` = 'quoted.reject_ack' WHERE `id` = 'brv10000000000000000000000000033' OR (`reply_code` IS NULL AND `trigger_scene` = '销售选择「不采用」');
+UPDATE `inq_bot_reply` SET `reply_code` = 'quoted.adopt_excel' WHERE `id` = 'brv10000000000000000000000000034' OR (`reply_code` IS NULL AND `trigger_scene` = '销售确认采用 → 生成 Excel');
+UPDATE `inq_bot_reply` SET `reply_code` = 'quoted.adopt_pdf' WHERE `id` = 'brv10000000000000000000000000035' OR (`reply_code` IS NULL AND `trigger_scene` = '销售确认采用 → 生成 PDF');
+UPDATE `inq_bot_reply` SET `reply_code` = 'quoted.template_missing' WHERE `id` = 'brv10000000000000000000000000036' OR (`reply_code` IS NULL AND `trigger_scene` = '后台未维护报价模板');
+UPDATE `inq_bot_reply` SET `reply_code` = 'quoted.file_ready' WHERE `id` = 'brv10000000000000000000000000037' OR (`reply_code` IS NULL AND `trigger_scene` = '最终报价单生成完成');
+UPDATE `inq_bot_reply` SET `reply_code` = 'deal.recorded_won' WHERE `id` = 'brv10000000000000000000000000038' OR (`reply_code` IS NULL AND `trigger_scene` = '销售选择「成交」');
+UPDATE `inq_bot_reply` SET `reply_code` = 'negotiating.recorded' WHERE `id` = 'brv10000000000000000000000000039' OR (`reply_code` IS NULL AND `trigger_scene` = '成交跟进中选择「协商中」');
+UPDATE `inq_bot_reply` SET `reply_code` = 'lost.ask_reason' WHERE `id` = 'brv10000000000000000000000000040' OR (`reply_code` IS NULL AND `trigger_scene` = '成交跟进中选择「未成交」且未写原因');
+UPDATE `inq_bot_reply` SET `reply_code` = 'lost.reason_ack' WHERE `id` = 'brv10000000000000000000000000041' OR (`reply_code` IS NULL AND `trigger_scene` = '销售回复未成交原因');
+UPDATE `inq_bot_reply` SET `reply_code` = 'closed.air_cannot_activate' WHERE `id` = 'brv10000000000000000000000000042' OR (`reply_code` IS NULL AND `trigger_scene` = '空运工单已是终态仍要激活');
+UPDATE `inq_bot_reply` SET `reply_code` = 'sys.llm_fail' WHERE `id` = 'brv10000000000000000000000000043' OR (`reply_code` IS NULL AND `trigger_scene` = '大模型调用失败（销售侧）');
+UPDATE `inq_bot_reply` SET `reply_code` = 'sys.tms_fail' WHERE `id` = 'brv10000000000000000000000000044' OR (`reply_code` IS NULL AND `trigger_scene` = 'TMS 接口失败（销售侧）');
+UPDATE `inq_bot_reply` SET `reply_code` = 'sys.group_add_fail' WHERE `id` = 'brv10000000000000000000000000045' OR (`reply_code` IS NULL AND `trigger_scene` = '企微添加成员失败');
+UPDATE `inq_bot_reply` SET `reply_code` = 'sys.tms_recovery' WHERE `id` = 'brv10000000000000000000000000046' OR (`reply_code` IS NULL AND `trigger_scene` = 'TMS 已恢复');
+UPDATE `inq_bot_reply` SET `reply_code` = 'sys.llm_recovery' WHERE `id` = 'brv10000000000000000000000000047' OR (`reply_code` IS NULL AND `trigger_scene` = '大模型已恢复');
+UPDATE `inq_bot_reply` SET `reply_code` = 'sys.cabin_recovery' WHERE `id` = 'brv10000000000000000000000000048' OR (`reply_code` IS NULL AND `trigger_scene` = '空运舱位接口已恢复');
+UPDATE `inq_bot_reply` SET `reply_code` = 'sys.group_recovery' WHERE `id` = 'brv10000000000000000000000000049' OR (`reply_code` IS NULL AND `trigger_scene` = '建群已恢复');
+UPDATE `inq_bot_reply` SET `reply_code` = 'transfer.already_collab' WHERE `id` = 'brv10000000000000000000000000050' OR (`reply_code` IS NULL AND `trigger_scene` = '该工单已拉过产品进群');
+UPDATE `inq_bot_reply` SET `reply_code` = 'transfer.air_hint' WHERE `id` = 'brv10000000000000000000000000051' OR (`reply_code` IS NULL AND `trigger_scene` = '空运转人工（不自动建群）');
+
+ALTER TABLE `inq_bot_reply`
+  ADD UNIQUE INDEX `uk_inq_bot_reply_reply_code` (`reply_code`);
+
diff --git a/inquiry-api/jeecg-module-inquiry/src/test/java/org/jeecg/modules/inquiry/template/QuoteTemplateFillTest.java b/inquiry-api/jeecg-module-inquiry/src/test/java/org/jeecg/modules/inquiry/template/QuoteTemplateFillTest.java
index 7ae0e22..858318e 100644
--- a/inquiry-api/jeecg-module-inquiry/src/test/java/org/jeecg/modules/inquiry/template/QuoteTemplateFillTest.java
+++ b/inquiry-api/jeecg-module-inquiry/src/test/java/org/jeecg/modules/inquiry/template/QuoteTemplateFillTest.java
@@ -1251,6 +1251,385 @@ public class QuoteTemplateFillTest {
         }
     }
 
+    /**
+     * 现网跨境集拼：第 5 行蓝字是表头（客户名称/始发地/货物类型被合并），
+     * 第 8–9 行是「始发地 | 目的地 | 最低收费 | 元/KG」。
+     * 城市和品名不得盖掉这些字。
+     */
+    @Test
+    public void landGroupageKeepsTemplateHeaderWords() throws Exception {
+        Path src = Files.createTempFile("quote-land-groupage-real", ".xlsx");
+        Path out = Files.createTempFile("quote-land-groupage-real-out", ".xlsx");
+        try (Workbook wb = new XSSFWorkbook()) {
+            Sheet sheet = wb.createSheet("中越集拼报价");
+            org.apache.poi.ss.usermodel.Row band = row(sheet, 4);
+            band.createCell(1).setCellValue("业务员");
+            band.createCell(2).setCellValue("客户名称");
+            band.createCell(4).setCellValue("始发地");
+            band.createCell(6).setCellValue("条款");
+            band.createCell(10).setCellValue("发货日期");
+            band.createCell(11).setCellValue("时效");
+            band.createCell(13).setCellValue("货物类型");
+            sheet.addMergedRegion(new org.apache.poi.ss.util.CellRangeAddress(4, 4, 2, 3));
+            sheet.addMergedRegion(new org.apache.poi.ss.util.CellRangeAddress(4, 4, 4, 5));
+            sheet.addMergedRegion(new org.apache.poi.ss.util.CellRangeAddress(4, 4, 13, 14));
+            row(sheet, 5);
+            org.apache.poi.ss.usermodel.Row matrix = row(sheet, 7);
+            matrix.createCell(1).setCellValue("始发地");
+            matrix.createCell(2).setCellValue("目的地");
+            matrix.createCell(4).setCellValue("2-500KG");
+            matrix.createCell(9).setCellValue("币种");
+            matrix.createCell(10).setCellValue("燃油附加费率");
+            org.apache.poi.ss.usermodel.Row sub = row(sheet, 8);
+            sub.createCell(3).setCellValue("最低收费");
+            sub.createCell(4).setCellValue("元/KG");
+            sheet.addMergedRegion(new org.apache.poi.ss.util.CellRangeAddress(7, 8, 1, 1));
+            sheet.addMergedRegion(new org.apache.poi.ss.util.CellRangeAddress(7, 8, 2, 2));
+            row(sheet, 9);
+            try (java.io.OutputStream os = Files.newOutputStream(src)) {
+                wb.write(os);
+            }
+        }
+        JSONObject mapping = new JSONObject(true);
+        mapping.put("sheet", "中越集拼报价");
+        JSONObject fields = new JSONObject(true);
+        fields.put("sales_name", "中越集拼报价!C5");
+        fields.put("origin", "中越集拼报价!F5");
+        fields.put("commodity", "中越集拼报价!O5");
+        fields.put("quote_date", "中越集拼报价!K5");
+        mapping.put("fields", fields);
+        JSONArray regions = new JSONArray();
+        JSONObject region = new JSONObject(true);
+        region.put("headerRow", 8);
+        region.put("dataStartRow", 9);
+        JSONObject columns = new JSONObject(true);
+        columns.put("origin", "B");
+        columns.put("destination", "C");
+        region.put("columns", columns);
+        regions.add(region);
+        mapping.put("routeRegions", regions);
+        JSONObject facts = new JSONObject(true);
+        facts.put("sales_name", "LinMianXun");
+        facts.put("origin", "上海");
+        facts.put("destination", "胡志明");
+        facts.put("commodity", "茶叶");
+        facts.put("quote_date", "2026-10-09");
+        facts.put("route_rows", QuoteTemplateExcelSupport.parseFeeRows(
+                "[{\"origin\":\"上海\",\"destination\":\"胡志明\"}]"));
+        QuoteTemplateExcelSupport.fillWorkbook(src, out, mapping, facts);
+        try (Workbook filled = new XSSFWorkbook(Files.newInputStream(out))) {
+            Sheet sheet = filled.getSheetAt(0);
+            assertEquals("客户名称", read(sheet, 4, 2));
+            assertEquals("始发地", read(sheet, 4, 4));
+            assertEquals("货物类型", read(sheet, 4, 13));
+            assertEquals("发货日期", read(sheet, 4, 10));
+            assertEquals("LinMianXun", read(sheet, 5, 1));
+            assertEquals("", read(sheet, 5, 2));
+            assertEquals("上海", read(sheet, 5, 4));
+            assertEquals("茶叶", read(sheet, 5, 13));
+            assertEquals("2026-10-09", read(sheet, 5, 10));
+            assertEquals("始发地", read(sheet, 7, 1));
+            assertEquals("目的地", read(sheet, 7, 2));
+            assertEquals("最低收费", read(sheet, 8, 3));
+            assertEquals("", read(sheet, 7, 3));
+            assertEquals("上海", read(sheet, 9, 1));
+            assertEquals("胡志明", read(sheet, 9, 2));
+        } finally {
+            Files.deleteIfExists(src);
+            Files.deleteIfExists(out);
+        }
+    }
+
+    /**
+     * 销售没填客户名称时，客户名称格保持空白，不能写成业务员。
+     * 询价条带的时效写在表头下一行；公斤分档价按 weightPrices 落入各列。
+     */
+    @Test
+    public void landGroupageLeavesCustomerBlankAndFillsTransitAndKgPrices() throws Exception {
+        Path src = Files.createTempFile("quote-land-groupage-price", ".xlsx");
+        Path out = Files.createTempFile("quote-land-groupage-price-out", ".xlsx");
+        try (Workbook wb = new XSSFWorkbook()) {
+            Sheet sheet = wb.createSheet("中越集拼报价");
+            org.apache.poi.ss.usermodel.Row band = row(sheet, 4);
+            band.createCell(1).setCellValue("业务员");
+            band.createCell(2).setCellValue("客户名称");
+            band.createCell(4).setCellValue("始发地");
+            band.createCell(10).setCellValue("发货日期");
+            band.createCell(11).setCellValue("时效");
+            band.createCell(13).setCellValue("货物类型");
+            sheet.addMergedRegion(new org.apache.poi.ss.util.CellRangeAddress(4, 4, 2, 3));
+            sheet.addMergedRegion(new org.apache.poi.ss.util.CellRangeAddress(4, 4, 4, 5));
+            sheet.addMergedRegion(new org.apache.poi.ss.util.CellRangeAddress(4, 4, 11, 12));
+            sheet.addMergedRegion(new org.apache.poi.ss.util.CellRangeAddress(4, 4, 13, 14));
+            row(sheet, 5);
+            sheet.addMergedRegion(new org.apache.poi.ss.util.CellRangeAddress(5, 5, 11, 12));
+            org.apache.poi.ss.usermodel.Row matrix = row(sheet, 7);
+            matrix.createCell(1).setCellValue("始发地");
+            matrix.createCell(2).setCellValue("目的地");
+            matrix.createCell(4).setCellValue("2-500KG");
+            matrix.createCell(5).setCellValue("501-1000KG");
+            matrix.createCell(6).setCellValue("1001-3000KG");
+            matrix.createCell(7).setCellValue("3001-5000KG");
+            matrix.createCell(8).setCellValue("5001KG以上");
+            matrix.createCell(15).setCellValue("时效");
+            org.apache.poi.ss.usermodel.Row sub = row(sheet, 8);
+            sub.createCell(3).setCellValue("最低收费");
+            sub.createCell(4).setCellValue("元/KG");
+            sheet.addMergedRegion(new org.apache.poi.ss.util.CellRangeAddress(7, 8, 1, 1));
+            sheet.addMergedRegion(new org.apache.poi.ss.util.CellRangeAddress(7, 8, 2, 2));
+            row(sheet, 9);
+            try (java.io.OutputStream os = Files.newOutputStream(src)) {
+                wb.write(os);
+            }
+        }
+        JSONArray routeRows = new JSONArray();
+        JSONObject route = new JSONObject(true);
+        route.put("origin", "广西壮族自治区");
+        route.put("destination", "胡志明");
+        route.put("currency", "CNY");
+        route.put("transit_time", "N+3");
+        routeRows.add(route);
+        JSONArray rawLand = new JSONArray();
+        JSONObject seg = new JSONObject(true);
+        seg.put("origin", "广西壮族自治区");
+        seg.put("destination", "胡志明");
+        seg.put("weightPrices", JSONArray.parseArray(
+                "[{\"min\":2,\"max\":500,\"price\":12.0},{\"min\":501,\"max\":1000,\"price\":11.5},"
+                        + "{\"min\":1001,\"max\":3000,\"price\":11.0},{\"min\":3001,\"max\":5000,\"price\":10.5},"
+                        + "{\"min\":5001,\"price\":10.0}]"));
+        rawLand.add(seg);
+        QuoteTemplateExcelSupport.copyMissingWeightPrices(routeRows, rawLand);
+        JSONObject mapping = new JSONObject(true);
+        mapping.put("sheet", "中越集拼报价");
+        JSONObject fields = new JSONObject(true);
+        fields.put("sales_name", "中越集拼报价!C5");
+        fields.put("customer_name", "中越集拼报价!D5");
+        fields.put("transit_time", "中越集拼报价!M5");
+        mapping.put("fields", fields);
+        JSONArray regions = new JSONArray();
+        JSONObject region = new JSONObject(true);
+        region.put("headerRow", 8);
+        region.put("dataStartRow", 9);
+        JSONObject columns = new JSONObject(true);
+        columns.put("origin", "B");
+        columns.put("destination", "C");
+        columns.put("transit_time", "P");
+        JSONObject vehicleRates = new JSONObject(true);
+        vehicleRates.put("2-500KG", "E");
+        vehicleRates.put("501-1000KG", "F");
+        vehicleRates.put("1001-3000KG", "G");
+        vehicleRates.put("3001-5000KG", "H");
+        vehicleRates.put("5001KG以上", "I");
+        columns.put("vehicleRates", vehicleRates);
+        region.put("columns", columns);
+        regions.add(region);
+        mapping.put("routeRegions", regions);
+        JSONObject facts = new JSONObject(true);
+        facts.put("sales_name", "LuoXiaoHua");
+        facts.put("transit_time", "N+3");
+        facts.put("transit_days", "N+3");
+        facts.put("route_rows", routeRows);
+        QuoteTemplateExcelSupport.fillWorkbook(src, out, mapping, facts);
+        try (Workbook filled = new XSSFWorkbook(Files.newInputStream(out))) {
+            Sheet sheet = filled.getSheetAt(0);
+            assertEquals("客户名称", read(sheet, 4, 2));
+            assertEquals("时效", read(sheet, 4, 11));
+            assertEquals("LuoXiaoHua", read(sheet, 5, 1));
+            assertEquals("", read(sheet, 5, 2));
+            assertEquals("N+3", read(sheet, 5, 11));
+            assertEquals("2-500KG", read(sheet, 7, 4));
+            assertEquals("时效", read(sheet, 7, 15));
+            assertEquals("12.0", read(sheet, 9, 4));
+            assertEquals("11.5", read(sheet, 9, 5));
+            assertEquals("11.0", read(sheet, 9, 6));
+            assertEquals("10.5", read(sheet, 9, 7));
+            assertEquals("10.0", read(sheet, 9, 8));
+            assertEquals("N+3", read(sheet, 9, 15));
+        } finally {
+            Files.deleteIfExists(src);
+            Files.deleteIfExists(out);
+        }
+    }
+
+    /**
+     * 配送费用表头上的「时效」不能把 N+3 写到右边空白格，列头蓝底和文字都要留着。
+     */
+    @Test
+    public void landGroupageDoesNotSpillTransitBesideDeliveryHeader() throws Exception {
+        Path src = Files.createTempFile("quote-land-delivery-src", ".xlsx");
+        Path out = Files.createTempFile("quote-land-delivery-out", ".xlsx");
+        try (Workbook wb = new XSSFWorkbook()) {
+            Sheet sheet = wb.createSheet("中越集拼报价");
+            org.apache.poi.ss.usermodel.CellStyle blue = wb.createCellStyle();
+            blue.setFillForegroundColor(org.apache.poi.ss.usermodel.IndexedColors.ROYAL_BLUE.getIndex());
+            blue.setFillPattern(org.apache.poi.ss.usermodel.FillPatternType.SOLID_FOREGROUND);
+            org.apache.poi.ss.usermodel.Row band = row(sheet, 4);
+            band.createCell(1).setCellValue("业务员");
+            band.createCell(2).setCellValue("客户名称");
+            band.createCell(4).setCellValue("始发地");
+            band.createCell(11).setCellValue("时效");
+            band.getCell(11).setCellStyle(blue);
+            org.apache.poi.ss.usermodel.Row head = row(sheet, 18);
+            String[] labels = {"城市类别", "覆盖区域", "单价（元/票）", "燃油附加费率", "时效"};
+            int[] cols = {8, 10, 12, 13, 14};
+            for (int i = 0; i < labels.length; i++) {
+                org.apache.poi.ss.usermodel.Cell c = head.createCell(cols[i]);
+                c.setCellValue(labels[i]);
+                c.setCellStyle(blue);
+            }
+            row(sheet, 19);
+            try (java.io.OutputStream os = Files.newOutputStream(src)) {
+                wb.write(os);
+            }
+        }
+        JSONObject facts = new JSONObject(true);
+        facts.put("transit_time", "N+3");
+        facts.put("transit_days", "N+3");
+        QuoteTemplateExcelSupport.fillWorkbook(src, out, new JSONObject(), facts);
+        try (Workbook filled = new XSSFWorkbook(Files.newInputStream(out))) {
+            Sheet sheet = filled.getSheetAt(0);
+            assertEquals("时效", read(sheet, 18, 14));
+            assertEquals("燃油附加费率", read(sheet, 18, 13));
+            assertEquals("", read(sheet, 18, 15));
+            assertEquals("", read(sheet, 19, 15));
+            assertEquals("N+3", read(sheet, 5, 11));
+            assertEquals(org.apache.poi.ss.usermodel.FillPatternType.SOLID_FOREGROUND,
+                    sheet.getRow(18).getCell(14).getCellStyle().getFillPattern());
+            assertEquals(org.apache.poi.ss.usermodel.FillPatternType.SOLID_FOREGROUND,
+                    sheet.getRow(18).getCell(13).getCellStyle().getFillPattern());
+        } finally {
+            Files.deleteIfExists(src);
+            Files.deleteIfExists(out);
+        }
+    }
+
+    /**
+     * 目的地长地名不能按备注换行顶进蓝表头，红字要改回黑字。
+     * 配送费的覆盖区域、燃油附加费率不能写成 CNY，币种只留在运价表「币种」列。
+     */
+    @Test
+    public void landGroupageKeepsCityOutOfHeaderAndCurrencyOutOfFuel() throws Exception {
+        Path src = Files.createTempFile("quote-land-city-src", ".xlsx");
+        Path out = Files.createTempFile("quote-land-city-out", ".xlsx");
+        try (Workbook wb = new XSSFWorkbook()) {
+            Sheet sheet = wb.createSheet("中越集拼报价");
+            org.apache.poi.ss.usermodel.Font white = wb.createFont();
+            white.setColor(org.apache.poi.ss.usermodel.IndexedColors.WHITE.getIndex());
+            white.setBold(true);
+            org.apache.poi.ss.usermodel.CellStyle band = wb.createCellStyle();
+            band.setFillForegroundColor(org.apache.poi.ss.usermodel.IndexedColors.ROYAL_BLUE.getIndex());
+            band.setFillPattern(org.apache.poi.ss.usermodel.FillPatternType.SOLID_FOREGROUND);
+            band.setFont(white);
+            org.apache.poi.ss.usermodel.Row bandRow = row(sheet, 4);
+            org.apache.poi.ss.usermodel.Cell sales = bandRow.createCell(1);
+            sales.setCellValue("业务员");
+            sales.setCellStyle(band);
+            org.apache.poi.ss.usermodel.CellStyle matrixBlue = wb.createCellStyle();
+            matrixBlue.setFillForegroundColor(org.apache.poi.ss.usermodel.IndexedColors.SKY_BLUE.getIndex());
+            matrixBlue.setFillPattern(org.apache.poi.ss.usermodel.FillPatternType.SOLID_FOREGROUND);
+            matrixBlue.setFont(white);
+            org.apache.poi.ss.usermodel.Row matrix = row(sheet, 7);
+            org.apache.poi.ss.usermodel.Cell originHead = matrix.createCell(1);
+            originHead.setCellValue("始发地");
+            originHead.setCellStyle(matrixBlue);
+            org.apache.poi.ss.usermodel.Cell destHead = matrix.createCell(2);
+            destHead.setCellValue("目的地");
+            destHead.setCellStyle(matrixBlue);
+            org.apache.poi.ss.usermodel.Cell currencyHead = matrix.createCell(9);
+            currencyHead.setCellValue("币种");
+            // 运价表头同样有燃油附加费率和时效。不能因此整段跳过，否则始发地、目的地都不写。
+            matrix.createCell(10).setCellValue("燃油附加费率");
+            matrix.createCell(15).setCellValue("时效");
+            matrix.getCell(15).setCellStyle(matrixBlue);
+            sheet.addMergedRegion(new org.apache.poi.ss.util.CellRangeAddress(7, 8, 2, 2));
+            sheet.addMergedRegion(new org.apache.poi.ss.util.CellRangeAddress(7, 8, 9, 9));
+            org.apache.poi.ss.usermodel.Font red = wb.createFont();
+            red.setColor(org.apache.poi.ss.usermodel.IndexedColors.RED.getIndex());
+            org.apache.poi.ss.usermodel.CellStyle redOnSky = wb.createCellStyle();
+            redOnSky.cloneStyleFrom(matrixBlue);
+            redOnSky.setFont(red);
+            redOnSky.setWrapText(true);
+            redOnSky.setVerticalAlignment(org.apache.poi.ss.usermodel.VerticalAlignment.TOP);
+            currencyHead.setCellStyle(redOnSky);
+            matrix.getCell(10).setCellStyle(redOnSky);
+            org.apache.poi.ss.usermodel.Row data = row(sheet, 9);
+            org.apache.poi.ss.usermodel.Cell dest = data.createCell(2);
+            dest.setCellStyle(redOnSky);
+            org.apache.poi.ss.usermodel.Row delivery = row(sheet, 18);
+            delivery.createCell(8).setCellValue("城市类别");
+            delivery.getCell(8).setCellStyle(matrixBlue);
+            delivery.createCell(10).setCellValue("覆盖区域");
+            delivery.getCell(10).setCellStyle(matrixBlue);
+            delivery.createCell(12).setCellValue("单价（元/票）");
+            delivery.getCell(12).setCellStyle(matrixBlue);
+            delivery.createCell(13).setCellValue("燃油附加费率");
+            delivery.getCell(13).setCellStyle(redOnSky);
+            delivery.createCell(14).setCellValue("时效");
+            delivery.getCell(14).setCellStyle(matrixBlue);
+            row(sheet, 19).createCell(12).setCellValue(200);
+            try (java.io.OutputStream os = Files.newOutputStream(src)) {
+                wb.write(os);
+            }
+        }
+        JSONArray routeRows = new JSONArray();
+        JSONObject route = new JSONObject(true);
+        route.put("origin", "广西壮族自治区");
+        route.put("destination", "胡志明Hồ Chí Minh");
+        route.put("currency", "CNY");
+        routeRows.add(route);
+        JSONObject mapping = new JSONObject(true);
+        mapping.put("sheet", "中越集拼报价");
+        JSONArray regions = new JSONArray();
+        JSONObject rate = new JSONObject(true);
+        rate.put("headerRow", 8);
+        rate.put("dataStartRow", 10);
+        JSONObject rateCols = new JSONObject(true);
+        rateCols.put("origin", "B");
+        rateCols.put("destination", "C");
+        rateCols.put("currency", "J");
+        rate.put("columns", rateCols);
+        regions.add(rate);
+        JSONObject deliveryRegion = new JSONObject(true);
+        deliveryRegion.put("headerRow", 19);
+        deliveryRegion.put("dataStartRow", 20);
+        JSONObject deliveryCols = new JSONObject(true);
+        deliveryCols.put("origin", "I");
+        deliveryCols.put("destination", "K");
+        deliveryCols.put("currency", "N");
+        deliveryRegion.put("columns", deliveryCols);
+        regions.add(deliveryRegion);
+        mapping.put("routeRegions", regions);
+        JSONObject facts = new JSONObject(true);
+        facts.put("route_rows", routeRows);
+        QuoteTemplateExcelSupport.fillWorkbook(src, out, mapping, facts);
+        try (Workbook filled = new XSSFWorkbook(Files.newInputStream(out))) {
+            Sheet sheet = filled.getSheetAt(0);
+            assertEquals("目的地", read(sheet, 7, 2));
+            assertEquals("胡志明Hồ Chí Minh", read(sheet, 9, 2));
+            assertEquals("CNY", read(sheet, 9, 9));
+            assertEquals(org.apache.poi.ss.usermodel.VerticalAlignment.CENTER,
+                    sheet.getRow(9).getCell(2).getCellStyle().getVerticalAlignment());
+            assertFalse(QuoteTemplateExcelSupport.fontIsRed(sheet.getRow(9).getCell(2)));
+            assertEquals("始发地", read(sheet, 7, 1));
+            assertEquals("币种", read(sheet, 7, 9));
+            byte[] originFill = QuoteTemplateExcelSupport.readFillRgb(sheet.getRow(7).getCell(1));
+            byte[] currencyFill = QuoteTemplateExcelSupport.readFillRgb(sheet.getRow(7).getCell(9));
+            byte[] salesFill = QuoteTemplateExcelSupport.readFillRgb(sheet.getRow(4).getCell(1));
+            byte[] deliveryFuelFill = QuoteTemplateExcelSupport.readFillRgb(sheet.getRow(18).getCell(13));
+            assertArrayEquals(originFill, currencyFill);
+            assertFalse(java.util.Arrays.equals(originFill, salesFill));
+            assertArrayEquals(originFill, deliveryFuelFill);
+            assertEquals("", read(sheet, 19, 8));
+            assertEquals("", read(sheet, 19, 10));
+            assertEquals("燃油附加费率", read(sheet, 18, 13));
+            assertEquals("", read(sheet, 19, 13));
+            assertEquals("200.0", read(sheet, 19, 12));
+        } finally {
+            Files.deleteIfExists(src);
+            Files.deleteIfExists(out);
+        }
+    }
+
     /**
      * 陆运国内拼车模板是标签栏，不是「费用名称+金额」表。
      * TMS 的 元/CBM、送货费、时效必须写到标签右侧，不能落到 G 列或整张空着。
@@ -1329,6 +1708,27 @@ public class QuoteTemplateFillTest {
         }
     }
 
+    /**
+     * 业务员写中文名，不写企微账号。客户名称只留销售填的，账号不能占这一格。
+     */
+    @Test
+    public void buildFillFactsUsesStaffNameAndKeepsCustomer() {
+        Map<String, Object> facts = new HashMap<>();
+        facts.put("sales_name", "林绵勋");
+        facts.put("客户名称", "南宁茶业");
+        JSONObject out = org.jeecg.modules.inquiry.service.impl.InquiryQuoteTemplateServiceImpl
+                .buildFillFacts("WO1", facts, new HashMap<>(), "LinMianXun");
+        assertEquals("林绵勋", out.getString("sales_name"));
+        assertEquals("南宁茶业", out.getString("customer_name"));
+
+        facts.put("customer_name", "LinMianXun");
+        facts.remove("客户名称");
+        JSONObject cleared = org.jeecg.modules.inquiry.service.impl.InquiryQuoteTemplateServiceImpl
+                .buildFillFacts("WO1", facts, new HashMap<>(), "LinMianXun");
+        assertEquals("林绵勋", cleared.getString("sales_name"));
+        assertEquals("", cleared.getString("customer_name"));
+    }
+
     /**
      * TMS 陆运 fee_lines 要投影成模板标签码，写出单时才能对上 元/CBM。
      */
diff --git a/inquiry-backend/src/views/inquiry/botReply/botReply.data.ts b/inquiry-backend/src/views/inquiry/botReply/botReply.data.ts
index 9e280f9..c7a9aaf 100644
--- a/inquiry-backend/src/views/inquiry/botReply/botReply.data.ts
+++ b/inquiry-backend/src/views/inquiry/botReply/botReply.data.ts
@@ -3,6 +3,7 @@ import { BasicColumn, FormSchema } from '/@/components/Table';
 export const columns: BasicColumn[] = [
   { title: '分类', dataIndex: 'categoryTitle', width: 100 },
   { title: '分类码', dataIndex: 'categoryCode', width: 120 },
+  { title: '调用编码', dataIndex: 'replyCode', width: 180 },
   { title: '触发场景', dataIndex: 'triggerScene', width: 220 },
   { title: '回复正文', dataIndex: 'replyText', align: 'left' },
   {
@@ -28,6 +29,9 @@ export const searchFormSchema: FormSchema[] = [
         { label: '协商中', value: 'negotiating' },
         { label: '未成交', value: 'lost' },
         { label: '已关闭', value: 'closed' },
+        { label: '事件异常', value: 'event-ex' },
+        { label: '系统异常', value: 'sys-ex' },
+        { label: '转人工', value: 'transfer' },
       ],
     },
   },
@@ -48,10 +52,19 @@ export const formSchema: FormSchema[] = [
         { label: '协商中 negotiating', value: 'negotiating' },
         { label: '未成交 lost', value: 'lost' },
         { label: '已关闭 closed', value: 'closed' },
+        { label: '事件异常 event-ex', value: 'event-ex' },
+        { label: '系统异常 sys-ex', value: 'sys-ex' },
+        { label: '转人工 transfer', value: 'transfer' },
       ],
     },
   },
   { field: 'categoryTitle', label: '分类标题', component: 'Input', required: true },
+  {
+    field: 'replyCode',
+    label: '调用编码',
+    component: 'Input',
+    componentProps: { placeholder: '如 lost.ask_reason，已有编码不可改' },
+  },
   { field: 'triggerScene', label: '触发场景', component: 'Input', required: true },
   {
     field: 'replyText',
diff --git a/inquiry-backend/src/views/inquiry/botReply/index.vue b/inquiry-backend/src/views/inquiry/botReply/index.vue
index 0d55345..f2a5afb 100644
--- a/inquiry-backend/src/views/inquiry/botReply/index.vue
+++ b/inquiry-backend/src/views/inquiry/botReply/index.vue
@@ -2,6 +2,7 @@
 /**
  * 机器人回复语：对接主账 /inquiry/botReply。
  * 分类壳用本地元数据；条目内容全部来自库。
+ * 调用编码仅展示/预置，本期不向智能体下发。
  */
 import { onMounted, reactive, ref } from "vue";
 import { message } from "ant-design-vue";
@@ -21,12 +22,14 @@ import AdminModal from "/@/views/inquiry/components/AdminModal.vue";
 
 const categories = ref<ReplyCategory[]>(emptyCategories());
 const loading = ref(false);
+const totalCount = ref(0);
 const modalOpen = ref(false);
 const editing = ref<{ categoryId: string; item: ReplyItem | null }>({
   categoryId: "",
   item: null,
 });
 const form = reactive({
+  replyCode: "",
   trigger: "",
   text: "",
   enabled: true,
@@ -52,6 +55,7 @@ function groupByCategory(list: any[]) {
     if (row.categoryTitle) cat.title = row.categoryTitle;
     cat.items.push({
       id: String(row.id),
+      replyCode: row.replyCode || "",
       trigger: row.triggerScene || "",
       text: row.replyText || "",
       enabled: row.enabled === 1 || row.enabled === true,
@@ -64,7 +68,14 @@ async function loadList() {
   loading.value = true;
   try {
     const res: any = await getReplyListAll();
-    const list = Array.isArray(res) ? res : res?.result || res?.records || [];
+    const list = Array.isArray(res)
+      ? res
+      : Array.isArray(res?.result)
+        ? res.result
+        : Array.isArray(res?.records)
+          ? res.records
+          : [];
+    totalCount.value = list.length;
     categories.value = groupByCategory(list as any[]);
   } catch (e: any) {
     message.error(e?.message || "加载回复语失败");
@@ -93,13 +104,14 @@ async function toggle(item: ReplyItem) {
 
 function openCreate(categoryId?: string) {
   editing.value = { categoryId: categoryId || categories.value[0]?.id || "inquiring", item: null };
-  Object.assign(form, { trigger: "", text: "", enabled: true });
+  Object.assign(form, { replyCode: "", trigger: "", text: "", enabled: true });
   modalOpen.value = true;
 }
 
 function openEdit(categoryId: string, item: ReplyItem) {
   editing.value = { categoryId, item };
   Object.assign(form, {
+    replyCode: item.replyCode || "",
     trigger: item.trigger,
     text: item.text,
     enabled: item.enabled,
@@ -114,7 +126,7 @@ async function save() {
   }
   const cat = categories.value.find((c) => c.id === editing.value.categoryId);
   if (!cat) return;
-  const body = {
+  const body: Record<string, any> = {
     id: editing.value.item?.id,
     categoryCode: cat.id,
     categoryTitle: cat.title,
@@ -122,6 +134,11 @@ async function save() {
     replyText: form.text.trim(),
     enabled: form.enabled ? 1 : 0,
   };
+  if (editing.value.item?.replyCode) {
+    body.replyCode = editing.value.item.replyCode;
+  } else if (form.replyCode.trim()) {
+    body.replyCode = form.replyCode.trim();
+  }
   try {
     await saveReply(body, Boolean(editing.value.item));
     message.success(editing.value.item ? "话术已更新" : "话术已添加");
@@ -141,6 +158,7 @@ async function save() {
   </Teleport>
 
   <div v-if="loading" style="padding: 24px; color: #94a3b8">加载中…</div>
+  <p v-else class="reply-total">共 {{ totalCount }} 条（按现网整理表应为 51 条；事件异常本期无条目）</p>
 
   <article v-for="cat in categories" :key="cat.id" class="reply-category">
     <div style="display: flex; align-items: center; justify-content: space-between">
@@ -154,6 +172,7 @@ async function save() {
     <div v-for="item in cat.items" :key="item.id" class="reply-item">
       <div style="min-width: 0">
         <div class="reply-meta">触发：{{ item.trigger }}</div>
+        <div v-if="item.replyCode" class="reply-meta">调用编码：{{ item.replyCode }}</div>
         <div class="reply-text">{{ item.text }}</div>
       </div>
       <div style="display: flex; align-items: center; gap: 8px; flex-shrink: 0">
@@ -172,7 +191,7 @@ async function save() {
   <AdminModal
     v-model:open="modalOpen"
     :title="editing.item ? '编辑话术' : '添加话术'"
-    size="md"
+    size="lg"
     ok-text="保存"
     @ok="save"
   >
@@ -182,13 +201,28 @@ async function save() {
         <option v-for="c in categories" :key="c.id" :value="c.id">{{ c.title }}</option>
       </select>
     </div>
+    <div class="form-row">
+      <label class="lbl">调用编码</label>
+      <input
+        v-model="form.replyCode"
+        class="field"
+        type="text"
+        :disabled="Boolean(editing.item?.replyCode)"
+        placeholder="如 lost.ask_reason；已有编码不可改"
+      />
+    </div>
     <div class="form-row">
       <label class="lbl">触发条件 <span class="req">*</span></label>
       <input v-model="form.trigger" class="field" type="text" />
     </div>
-    <div class="form-row">
+    <div class="form-row form-row-tall">
       <label class="lbl">回复正文 <span class="req">*</span></label>
-      <textarea v-model="form.text" class="field" rows="5" placeholder="支持 {{ticket_no}} 等变量" />
+      <textarea
+        v-model="form.text"
+        class="field field-tall"
+        rows="12"
+        placeholder="支持 {{ticket_no}} 等变量"
+      />
     </div>
     <div class="form-row">
       <label class="lbl">状态</label>
@@ -201,6 +235,22 @@ async function save() {
 </template>
 
 <style scoped>
+.reply-total {
+  margin: 0;
+  font-size: 12px;
+  font-weight: 700;
+  color: #667085;
+}
+.form-row-tall {
+  align-items: start;
+}
+textarea.field-tall {
+  height: 240px !important;
+  min-height: 240px !important;
+  padding: 8px 10px !important;
+  line-height: 1.5 !important;
+  resize: vertical;
+}
 .check-line {
   display: inline-flex;
   align-items: center;
diff --git a/inquiry-backend/src/views/inquiry/botReply/replyCategories.ts b/inquiry-backend/src/views/inquiry/botReply/replyCategories.ts
index 39c0482..e772b24 100644
--- a/inquiry-backend/src/views/inquiry/botReply/replyCategories.ts
+++ b/inquiry-backend/src/views/inquiry/botReply/replyCategories.ts
@@ -5,6 +5,8 @@
 
 export type ReplyItem = {
   id: string;
+  /** 智能体日后按此码取文案；空表示未接入。 */
+  replyCode?: string;
   trigger: string;
   text: string;
   enabled: boolean;
diff --git a/inquiry-backend/src/views/inquiry/mock/botReplies.ts b/inquiry-backend/src/views/inquiry/mock/botReplies.ts
index ec51282..36b64d9 100644
--- a/inquiry-backend/src/views/inquiry/mock/botReplies.ts
+++ b/inquiry-backend/src/views/inquiry/mock/botReplies.ts
@@ -1,10 +1,11 @@
 /**
- * 机器人回复语：完整照搬原型 admin-bot-replies.html（V1.0.24）。
- * 共 9 类 37 条；与 deploy/sql/inquiry_bot_reply_proto_seed_v1.sql 同源。
+ * 机器人回复语 mock：与现网整理表、migration_inq_bot_reply_replace_v1.sql 同源。
+ * 正式页走主账 /inquiry/botReply；本文件仅对照，共 51 条。
  */
 
 export type ReplyItem = {
   id: string;
+  replyCode?: string;
   trigger: string;
   text: string;
   enabled: boolean;
@@ -26,47 +27,229 @@ export const mockReplyCategories: ReplyCategory[] = [
     tagClass: "tag-blue",
     items: [
       {
-        id: "r1",
+        id: "brv10000000000000000000000000001",
+        replyCode: "inquiring.first_chat",
         trigger: "销售首次单聊机器人",
         text: "你好，我是询价机器人。请直接描述客户需求，例如「上海到洛杉矶空运，3 件 180kg，下周三前到」，我会解析需求并查询 TMS 标准报价。",
         enabled: true,
       },
       {
-        id: "r2",
-        trigger: "销售上传 Excel / 图片附件",
-        text: "已收到附件，正在识别路线、货量、品名和时效要求，原始文件将存为工单需求附件。工单 {{ticket_no}} 状态：询价中。",
+        id: "brv10000000000000000000000000002",
+        replyCode: "inquiring.ask_transport",
+        trigger: "未识别运输方式",
+        text: "请回复数字或文字，告知我询价的运输方式：\n1.陆运\n2.海运\n3.空运",
         enabled: true,
       },
       {
-        id: "r3",
-        trigger: "AI 解析成功 → 创建工单",
-        text: "已识别：{{biz_type}} · {{origin}} → {{destination}} · {{cargo_desc}}。工单 {{ticket_no}} 已创建，正在查询 TMS 标准报价…",
+        id: "brv10000000000000000000000000003",
+        replyCode: "inquiring.continue_need_wo",
+        trigger: "续办但未提供工单号",
+        text: "请告诉我要继续的工单号，例如 WO202609140034。",
         enabled: true,
       },
       {
-        id: "r4",
-        trigger: "AI 解析失败 → 要求补充参数",
-        text: "未能完全理解需求，请补充或确认：起运地？目的地？件数？毛重？体积？如有品名和时效要求，也请一并补充。",
+        id: "brv10000000000000000000000000004",
+        replyCode: "inquiring.continue_not_found",
+        trigger: "续办找不到工单",
+        text: "找不到工单 {{ticket_no}}，请核对工单号后再试。",
         enabled: true,
       },
       {
-        id: "r5",
-        trigger: "TMS 命中标准价 → 询问是否内部协同",
-        text: "TMS 标准报价合计 {{system_quote}}，预计时效 {{eta}}。价格明细：空运价、操作费、文件费、报关费、提货费、目的地杂费、其他附加费。{{history_hint}}是否需要咨询内部{{internal_role_label}}人员，或直接生成报价单？",
+        id: "brv10000000000000000000000000005",
+        replyCode: "inquiring.image_recognizing",
+        trigger: "销售发送图片",
+        text: "正在识别图片",
         enabled: true,
       },
       {
-        id: "r6",
-        trigger: "销售确认创建内部协同群",
-        text: "正在创建内部协同群「{{group_name}}」，并拉入销售 {{sales_name}}、{{internal_staff}} 及询价机器人。工单 {{ticket_no}} 保持「询价中」，等待内部反馈。",
+        id: "brv10000000000000000000000000006",
+        replyCode: "inquiring.image_tech_fail",
+        trigger: "图片识别失败",
+        text: "图片暂时没认出来，请再发一张或直接打字。",
         enabled: true,
       },
       {
-        id: "r7",
-        trigger: "内部人员回复手工报价",
-        text: "收到 {{staff_name}}（{{staff_role}}）的手工报价，已结构化处理。报价 {{manual_quote}}，附件 {{quote_attachment}} 已存入工单，正在整理报价方案…",
+        id: "brv10000000000000000000000000007",
+        replyCode: "inquiring.attach_recognizing",
+        trigger: "销售发送附件",
+        text: "正在识别附件",
         enabled: true,
       },
+      {
+        id: "brv10000000000000000000000000008",
+        replyCode: "inquiring.attach_tech_fail",
+        trigger: "附件识别失败",
+        text: "附件暂时没认出来，请再传一次或直接打字。",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000009",
+        replyCode: "inquiring.attach_h5_expired",
+        trigger: "H5 上传链接过期",
+        text: "已过期，请回企微重新说附件询价。",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000010",
+        replyCode: "inquiring.attach_h5_ok",
+        trigger: "H5 上传成功",
+        text: "已收到，请回企微查看识别结果。",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000011",
+        replyCode: "inquiring.pull_group_manual",
+        trigger: "请手动拉人进群并发送工单号",
+        text: "请手动拉相关人员和智能体到原有群，并在群聊发送工单编号{{ticket_no}}",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000012",
+        replyCode: "inquiring.skip_collab_ack",
+        trigger: "销售跳过内部协同",
+        text: "好的，已跳过内部协同。正在按 TMS 标准报价生成报价单草稿…",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000013",
+        replyCode: "inquiring.group_created",
+        trigger: "协同群创建成功",
+        text: "协同群已创建，群名与工单号一致：{{ticket_no}}。已邀请：销售{{sales_name}}、产品{{product_names}}。请在群聊中继续确认报价。",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000014",
+        replyCode: "inquiring.group_exists",
+        trigger: "协同群已存在",
+        text: "协同群已在，群名与工单号一致：{{ticket_no}}。请到该群继续确认报价。",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000015",
+        replyCode: "inquiring.sea_no_staff",
+        trigger: "海运没有可拉的产品人员",
+        text: "没有可拉的产品人员。请先在后台「员工管理」维护本线路的海运产品岗后再试。",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000016",
+        replyCode: "inquiring.land_no_staff",
+        trigger: "陆运没有可拉的产品人员",
+        text: "没有可拉的产品人员。请先在后台「员工管理」维护本线路的陆运产品岗后再试。",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000017",
+        replyCode: "inquiring.group_create_fail",
+        trigger: "建群失败",
+        text: "建群失败，请稍后重试。",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000018",
+        replyCode: "inquiring.quote_generating",
+        trigger: "报价单生成中",
+        text: "报价单正在生成，请稍候。",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000019",
+        replyCode: "inquiring.air_ticket_not_found",
+        trigger: "空运群找不到工单",
+        text: "找不到工单{{ticket_no}}，请核对工单号后再试。",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000020",
+        replyCode: "inquiring.air_ticket_not_air",
+        trigger: "工单不是空运单",
+        text: "工单{{ticket_no}}不是空运单，不能在空运群里跟。",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000021",
+        replyCode: "inquiring.air_ticket_occupied",
+        trigger: "空运工单已在另一个群",
+        text: "工单{{ticket_no}}已经在另一个群跟了，请到那个群继续。",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000022",
+        replyCode: "inquiring.group_only_product",
+        trigger: "非产品人员在群里报价",
+        text: "只有产品能报价格，请产品在群里发价格或 Excel/PDF",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000023",
+        replyCode: "inquiring.group_file_saved",
+        trigger: "群附件已保存",
+        text: "附件已保存后台",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000024",
+        replyCode: "inquiring.air_lock_need_wo",
+        trigger: "空运锁舱/释放未带工单号",
+        text: "锁舱或释放舱位请带上工单号，例如 WO202609160001锁舱。",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000025",
+        replyCode: "inquiring.air_lock_need_quote",
+        trigger: "没有报价不能锁舱",
+        text: "工单{{ticket_no}}还没有报价，不能锁舱。",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000026",
+        replyCode: "inquiring.air_airline_only_cabin",
+        trigger: "只有航线能锁舱或释放",
+        text: "只有岗位为「航线·空运」的人能锁舱或释放舱位。",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000027",
+        replyCode: "inquiring.air_lock_ok",
+        trigger: "空运锁舱成功",
+        text: "工单{{ticket_no}} 已通知TMS执行空运锁舱，执行成功。\n操作人：{{operator}}\n舱位选项：{{option_no}}\n执行编号：{{exec_no}}\n报价编号：{{quote_no}}",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000028",
+        replyCode: "inquiring.air_lock_fail",
+        trigger: "空运锁舱失败",
+        text: "工单{{ticket_no}} 空运锁舱失败。\n操作人：{{operator}}\n锁舱失败的原因：{{reason}}\n已通知IT运维排查，请稍等。",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000029",
+        replyCode: "inquiring.air_release_ok",
+        trigger: "空运释放成功",
+        text: "工单{{ticket_no}} 已通知TMS执行空运释放舱位成功\n操作人：{{operator}}\n舱位选项：{{option_no}}\n执行编号：{{exec_no}}\n报价编号：{{quote_no}}",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000030",
+        replyCode: "inquiring.air_release_fail",
+        trigger: "空运释放失败",
+        text: "工单{{ticket_no}} 空运释放舱位失败。\n操作人：{{operator}}\n释放舱位失败的原因：{{reason}}\n已通知IT运维排查，请稍等。",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000031",
+        replyCode: "inquiring.air_release_deal_blocked",
+        trigger: "已成交不能释放舱位",
+        text: "释放舱位失败，工单{{ticket_no}}已成交。",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000032",
+        replyCode: "inquiring.air_release_need_lock",
+        trigger: "没有有效锁舱不能释放",
+        text: "工单{{ticket_no}}还没有有效锁舱，不能释放。",
+        enabled: true,
+      }
     ],
   },
   {
@@ -76,41 +259,40 @@ export const mockReplyCategories: ReplyCategory[] = [
     tagClass: "tag-blue",
     items: [
       {
-        id: "r8",
-        trigger: "报价方案整理完成 → 询问是否采用",
-        text: "工单 {{ticket_no}} 状态已更新为「已报价」。整理后的报价方案：{{route_summary}} · {{quote_amount}} · {{eta}}。请确认是否采用：（采用，生成 Excel 报价单 / 采用，生成 PDF 报价单 / 不采用）",
+        id: "brv10000000000000000000000000033",
+        replyCode: "quoted.reject_ack",
+        trigger: "销售选择「不采用」",
+        text: "请问如何调整报价单，以满足您的需求？请说明要调哪一项费用，例如「提货费加 10%」。",
         enabled: true,
       },
       {
-        id: "r9",
-        trigger: "销售确认采用 → 生成最终报价单",
-        text: "已确认采用该方案，正在生成 {{quote_format}} 最终报价单…工单保持「已报价」，完成后可直接转发给客户。",
+        id: "brv10000000000000000000000000034",
+        replyCode: "quoted.adopt_excel",
+        trigger: "销售确认采用 → 生成 Excel",
+        text: "已确认采用该方案，正在生成 Excel 最终报价单…",
         enabled: true,
       },
       {
-        id: "r10",
+        id: "brv10000000000000000000000000035",
+        replyCode: "quoted.adopt_pdf",
+        trigger: "销售确认采用 → 生成 PDF",
+        text: "已确认采用该方案，正在生成PDF最终报价单…",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000036",
+        replyCode: "quoted.template_missing",
+        trigger: "后台未维护报价模板",
+        text: "生成报价单失败，请联系IT运维维护后台报价模板。",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000037",
+        replyCode: "quoted.file_ready",
         trigger: "最终报价单生成完成",
-        text: "最终报价单已生成：{{quote_file}}（{{quote_amount}} · {{route_summary}}）。工单 {{ticket_no}} 保持「已报价」，报价单已归档。",
+        text: "已生成{{kind}}最终报价单：{{filename}}（工单 {{ticket_no}}）",
         enabled: true,
-      },
-      {
-        id: "r11",
-        trigger: "销售发送比例调价指令",
-        text: "已识别调价指令：在当前报价基础上{{adjust_direction}}{{adjust_percent}}%。原报价 {{original_quote}} → 新报价 {{new_quote}}。正在刷新报价并重新生成报价单，工单保持「已报价」。",
-        enabled: true,
-      },
-      {
-        id: "r12",
-        trigger: "二次询价 · 关联历史工单",
-        text: "识别为二次询价，已关联历史工单 {{history_ticket_no}}。TMS 标准报价 {{system_quote}}；上次报价 {{history_quote}}，历史报价文档已引用至当前会话。",
-        enabled: true,
-      },
-      {
-        id: "r13",
-        trigger: "报价单出具满*小时 → 发起成交跟进",
-        text: "工单 {{ticket_no}} 已于 {{quote_time}} 出具报价（{{route_summary}} · {{quote_amount}}）。请确认当前与客户的成交状态：（成交 / 未成交 / 协商中）",
-        enabled: true,
-      },
+      }
     ],
   },
   {
@@ -120,17 +302,12 @@ export const mockReplyCategories: ReplyCategory[] = [
     tagClass: "tag-green",
     items: [
       {
-        id: "r14",
-        trigger: "销售在成交跟进中选择「成交」",
-        text: "已记录为「已成交」。工单 {{ticket_no}} 状态已更新，成交确认时间 {{deal_time}} 已写入后台。已推送成交通知至 {{manager_name}}（{{manager_role}}）。",
+        id: "brv10000000000000000000000000038",
+        replyCode: "deal.recorded_won",
+        trigger: "销售选择「成交」",
+        text: "已记录为「已成交」。工单 {{ticket_no}} 已关闭智能体跟进。",
         enabled: true,
-      },
-      {
-        id: "r15",
-        trigger: "成交确认 → 企微推送负责人",
-        text: "【成交通知】工单 {{ticket_no}} 已成交。销售：{{sales_name}} · 业务：{{biz_type}} · 路线：{{route_summary}}报价：{{quote_amount}} · 确认时间：{{deal_time}}推送对象：{{manager_name}}（{{manager_role}}）。请知悉并安排后续履约跟进。",
-        enabled: true,
-      },
+      }
     ],
   },
   {
@@ -140,29 +317,12 @@ export const mockReplyCategories: ReplyCategory[] = [
     tagClass: "tag-amber",
     items: [
       {
-        id: "r16",
-        trigger: "销售选择「不采用」当前报价方案",
-        text: "工单 {{ticket_no}} 状态已更新为「协商中」。请问希望如何调整？可说明调价幅度、换舱/时效要求，或是否需要重新拉内部{{internal_role_label}}协同。",
-        enabled: true,
-      },
-      {
-        id: "r17",
+        id: "brv10000000000000000000000000039",
+        replyCode: "negotiating.recorded",
         trigger: "成交跟进中选择「协商中」",
-        text: "已记录为「协商中」。工单跟进周期已顺延 {{negotiate_extend_days}}个工作日，将于 {{next_followup_time}} 再次向您发起成交状态询问。",
+        text: "已记录为「协商中」。已顺延三个工作日，{{followup_when}}的9：00再次发起成交状态询问。",
         enabled: true,
-      },
-      {
-        id: "r18",
-        trigger: "协商跟进周期到期 → 再次询问",
-        text: "工单 {{ticket_no}} 协商跟进周期已到（{{route_summary}} · {{quote_amount}}）。请再次确认当前成交状态：（成交 / 未成交 / 协商中）",
-        enabled: true,
-      },
-      {
-        id: "r19",
-        trigger: "调价或重新协同完成 → 出具新方案",
-        text: "协商调整已完成，新报价方案：{{route_summary}} · {{quote_amount}} · {{eta}}。工单状态更新为「已报价」，请确认是否采用。",
-        enabled: true,
-      },
+      }
     ],
   },
   {
@@ -172,23 +332,19 @@ export const mockReplyCategories: ReplyCategory[] = [
     tagClass: "tag-rose",
     items: [
       {
-        id: "r20",
-        trigger: "成交跟进中选择「未成交」",
-        text: "请告知{{ticket_no}}「未成交」的原因（必填）。回复后系统将记录至工单 {{ticket_no}}，并推送未成交通知至对应负责人。",
+        id: "brv10000000000000000000000000040",
+        replyCode: "lost.ask_reason",
+        trigger: "成交跟进中选择「未成交」且未写原因",
+        text: "已记录为「未成交」。请补充未成交原因。",
         enabled: true,
       },
       {
-        id: "r21",
-        trigger: "销售回复未成交原因 → 关单并通知负责人",
-        text: "已记录为「未成交」。原因：{{reject_reason}}。登记时间 {{reject_time}}，已推送未成交通知至 {{manager_name}}（{{manager_role}}）。工单 {{ticket_no}} 已归档。",
+        id: "brv10000000000000000000000000041",
+        replyCode: "lost.reason_ack",
+        trigger: "销售回复未成交原因",
+        text: "已记下未成交原因：{{lost_reason}}。",
         enabled: true,
-      },
-      {
-        id: "r22",
-        trigger: "未成交确认 → 企微推送负责人",
-        text: "【未成交通知】工单 {{ticket_no}} 未成交。销售：{{sales_name}} · 业务：{{biz_type}} · 路线：{{route_summary}}未成交原因：{{reject_reason}}登记时间：{{reject_time}} · 推送对象：{{manager_name}}（{{manager_role}}）。请知悉本单未成单情况。",
-        enabled: true,
-      },
+      }
     ],
   },
   {
@@ -198,17 +354,12 @@ export const mockReplyCategories: ReplyCategory[] = [
     tagClass: "tag-rose",
     items: [
       {
-        id: "r23",
-        trigger: "达到配置超时时间 → 系统自动关闭",
-        text: "工单 {{ticket_no}} 因「{{close_reason}}」已达关闭条件，系统已自动关闭。关闭时间：{{close_time}}。本单不再发起成交跟进，亦不触发成交/未成交通知。",
+        id: "brv10000000000000000000000000042",
+        replyCode: "closed.air_cannot_activate",
+        trigger: "空运工单已是终态仍要激活",
+        text: "工单{{ticket_no}}已是「{{status}}」，不能再激活。",
         enabled: true,
-      },
-      {
-        id: "r24",
-        trigger: "销售/客服手动关闭工单",
-        text: "工单 {{ticket_no}} 已由 {{operator_name}} 手动关闭。关闭原因：{{close_reason}}。如需重新询价，请发起新的询价对话。",
-        enabled: true,
-      },
+      }
     ],
   },
   {
@@ -217,24 +368,7 @@ export const mockReplyCategories: ReplyCategory[] = [
     desc: "业务流程中参与方响应超时等业务侧异常，写入工单「事件异常」字段，需人工跟进。",
     tagClass: "tag-amber",
     items: [
-      {
-        id: "r25",
-        trigger: "内部协同*小时无响应 → 群内提醒",
-        text: "@{{staff_name}} @{{sales_name}} 工单 {{ticket_no}} 已超过 {{timeout_hours}} 小时未收到内部协同回复，请尽快确认。事件异常：{{event_exception_type}}。",
-        enabled: true,
-      },
-      {
-        id: "r26",
-        trigger: "内部协同超时达告警阈值 → 生成告警工单",
-        text: "工单 {{ticket_no}} 内部协同已超过 {{alert_hours}} 小时未响应，已生成「{{event_exception_type}}」告警，请管理员跟进。未响应人员：{{staff_name}}（{{staff_role}}）。",
-        enabled: true,
-      },
-      {
-        id: "r27",
-        trigger: "成交跟进多次无响应 → 标记销售响应超时",
-        text: "工单 {{ticket_no}} 成交跟进已发起 {{followup_count}} 次，销售仍未回复。事件异常：销售响应超时。如继续无响应，系统将按配置自动关闭工单。",
-        enabled: true,
-      },
+
     ],
   },
   {
@@ -244,29 +378,54 @@ export const mockReplyCategories: ReplyCategory[] = [
     tagClass: "tag-rose",
     items: [
       {
-        id: "r28",
-        trigger: "大模型调用失败",
-        text: "AI 解析暂时不可用（{{system_error_detail}}）。工单 {{ticket_no}} 已标记系统异常：大模型异常。请稍后重试，或回复「人工报价」转人工处理。",
+        id: "brv10000000000000000000000000043",
+        replyCode: "sys.llm_fail",
+        trigger: "大模型调用失败（销售侧）",
+        text: "大模型服务异常，IT排查中...",
         enabled: true,
       },
       {
-        id: "r29",
-        trigger: "TMS 接口调用失败",
-        text: "TMS 标准价库查询失败（{{system_error_detail}}）。工单已标记系统异常：TMS异常。可稍后重试，或选择转人工由内部人员报价。",
+        id: "brv10000000000000000000000000044",
+        replyCode: "sys.tms_fail",
+        trigger: "TMS 接口失败（销售侧）",
+        text: "TMS接口异常，IT运维排查中...",
         enabled: true,
       },
       {
-        id: "r30",
-        trigger: "企微建群 / 添加成员失败",
-        text: "创建协同群失败，无法添加 {{staff_name}}（{{staff_wechat_id}}）。系统异常：建群异常 · {{system_error_detail}}。已在后台生成异常工单，请联系管理员检查人员配置。",
+        id: "brv10000000000000000000000000045",
+        replyCode: "sys.group_add_fail",
+        trigger: "企微添加成员失败",
+        text: "无法添加 {{staff_name}} 同事，请联系管理员检查企业微信配置。",
         enabled: true,
       },
       {
-        id: "r31",
-        trigger: "系统异常处理完成",
-        text: "工单 {{ticket_no}} 系统异常「{{system_exception_type}}」已处理完毕，工单状态恢复为「{{restored_status}}」。处理记录：{{handle_note}}",
+        id: "brv10000000000000000000000000046",
+        replyCode: "sys.tms_recovery",
+        trigger: "TMS 已恢复",
+        text: "TMS已恢复正常使用，感谢您的耐心等待。",
         enabled: true,
       },
+      {
+        id: "brv10000000000000000000000000047",
+        replyCode: "sys.llm_recovery",
+        trigger: "大模型已恢复",
+        text: "大模型已恢复正常使用，感谢您的耐心等待。",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000048",
+        replyCode: "sys.cabin_recovery",
+        trigger: "空运舱位接口已恢复",
+        text: "空运舱位接口已恢复正常使用，感谢您的耐心等待。",
+        enabled: true,
+      },
+      {
+        id: "brv10000000000000000000000000049",
+        replyCode: "sys.group_recovery",
+        trigger: "建群已恢复",
+        text: "建群已恢复正常，感谢您的耐心等待。",
+        enabled: true,
+      }
     ],
   },
   {
@@ -276,41 +435,19 @@ export const mockReplyCategories: ReplyCategory[] = [
     tagClass: "tag-violet",
     items: [
       {
-        id: "r32",
-        trigger: "TMS 暂无报价",
-        text: "暂无 TMS 标准报价。触发转人工：{{transfer_reason}}。是否拉{{internal_role_label}}进群协同？（是 / 否）",
+        id: "brv10000000000000000000000000050",
+        replyCode: "transfer.already_collab",
+        trigger: "该工单已拉过产品进群",
+        text: "该工单已拉产品进群协同。",
         enabled: true,
       },
       {
-        id: "r33",
-        trigger: "意图识别失败",
-        text: "已尝试 {{intent_retry}} 次澄清，仍无法识别询价意图。触发转人工：意图识别失败。是否拉{{internal_role_label}}进群协同？（是 / 否）",
+        id: "brv10000000000000000000000000051",
+        replyCode: "transfer.air_hint",
+        trigger: "空运转人工（不自动建群）",
+        text: "触发转人工，请手动把航线和智能体拉进原有空运群，并发送工单号 {{ticket_no}}。",
         enabled: true,
-      },
-      {
-        id: "r34",
-        trigger: "参数提取不全",
-        text: "已连续 {{param_retry}} 次反问补充询价参数仍未完整。触发转人工：参数提取不全。是否拉{{internal_role_label}}进群协同？（是 / 否）",
-        enabled: true,
-      },
-      {
-        id: "r35",
-        trigger: "报价解析失败",
-        text: "触发转人工：{{transfer_reason}}（已连续失败 {{fail_count}} 次）。是否拉{{internal_role_label}}进群协同？（是 / 否）",
-        enabled: true,
-      },
-      {
-        id: "r36",
-        trigger: "空运锁舱/释放舱位失败",
-        text: "触发转人工：{{transfer_reason}}（已连续失败 {{fail_count}} 次）。请航线人员在 TMS 侧手工处理，或手动拉相关人员协助。请务必在群聊发送工单编号 {{ticket_no}}。",
-        enabled: true,
-      },
-      {
-        id: "r37",
-        trigger: "销售发送「人工报价」",
-        text: "已识别转人工指令。{{confirm_pull_group}}正在创建内部协同群，拉入销售 {{sales_name}}、{{internal_staff}} 及询价机器人…工单 {{ticket_no}} 进入「询价中」。",
-        enabled: true,
-      },
+      }
     ],
-  },
+  }
 ];
diff --git a/inquiry-backend/src/views/inquiry/styles/admin-fidelity.css b/inquiry-backend/src/views/inquiry/styles/admin-fidelity.css
index 121778e..479ac67 100644
--- a/inquiry-backend/src/views/inquiry/styles/admin-fidelity.css
+++ b/inquiry-backend/src/views/inquiry/styles/admin-fidelity.css
@@ -1399,3 +1399,19 @@ html {
   font-size: 11px !important;
 }
 
+/**
+ * 弹窗多行正文：必须压过上面 .field 的 height:34px。
+ * AdminModal 会 Teleport 到 body，页面 scoped 样式经常盖不住这条全局规则。
+ */
+textarea.field.field-tall {
+  height: 240px !important;
+  min-height: 240px !important;
+  padding: 8px 10px !important;
+  line-height: 1.5 !important;
+  resize: vertical !important;
+}
+
+.form-row.form-row-tall {
+  align-items: start !important;
+}
+
diff --git a/inquiry-backend/src/views/inquiry/styles/admin-prototype.css b/inquiry-backend/src/views/inquiry/styles/admin-prototype.css
index 18205c5..b22d572 100644
--- a/inquiry-backend/src/views/inquiry/styles/admin-prototype.css
+++ b/inquiry-backend/src/views/inquiry/styles/admin-prototype.css
@@ -1680,6 +1680,11 @@ textarea:focus-visible {
   line-height: 1.45;
 }
 
+.admin-modal-body textarea.field.field-tall {
+  height: 240px;
+  min-height: 240px;
+}
+
 .admin-modal-body .perm-tree-box {
   max-height: none;
   border: 1px solid var(--line);