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机器人回复补调用编码；集拼报价条带字段写到下一行，业务员落中文名。

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Co-authored-by: Cursor <cursoragent@cursor.com>
This commit is contained in:
linmianxun
2026-10-06 13:41:12 +08:00
co-authored by Cursor
parent 58df358577
commit 177dd0b25f
22 changed files with 1934 additions and 210 deletions
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inquiry-backend/src/views/inquiry/botReply/botReply.data.ts
+13
View File
@@ -3,6 +3,7 @@ import { BasicColumn, FormSchema } from '/@/components/Table';
export const columns: BasicColumn[] = [
{ title: '分类', dataIndex: 'categoryTitle', width: 100 },
{ title: '分类码', dataIndex: 'categoryCode', width: 120 },
{ title: '调用编码', dataIndex: 'replyCode', width: 180 },
{ title: '触发场景', dataIndex: 'triggerScene', width: 220 },
{ title: '回复正文', dataIndex: 'replyText', align: 'left' },
{
@@ -28,6 +29,9 @@ export const searchFormSchema: FormSchema[] = [
{ label: '协商中', value: 'negotiating' },
{ label: '未成交', value: 'lost' },
{ label: '已关闭', value: 'closed' },
{ label: '事件异常', value: 'event-ex' },
{ label: '系统异常', value: 'sys-ex' },
{ label: '转人工', value: 'transfer' },
],
},
},
@@ -48,10 +52,19 @@ export const formSchema: FormSchema[] = [
{ label: '协商中 negotiating', value: 'negotiating' },
{ label: '未成交 lost', value: 'lost' },
{ label: '已关闭 closed', value: 'closed' },
{ label: '事件异常 event-ex', value: 'event-ex' },
{ label: '系统异常 sys-ex', value: 'sys-ex' },
{ label: '转人工 transfer', value: 'transfer' },
],
},
},
{ field: 'categoryTitle', label: '分类标题', component: 'Input', required: true },
{
field: 'replyCode',
label: '调用编码',
component: 'Input',
componentProps: { placeholder: '如 lost.ask_reason，已有编码不可改' },
},
{ field: 'triggerScene', label: '触发场景', component: 'Input', required: true },
{
field: 'replyText',
inquiry-backend/src/views/inquiry/botReply/index.vue
+56 -6
View File
@@ -2,6 +2,7 @@
/**
* 机器人回复语：对接主账 /inquiry/botReply。
* 分类壳用本地元数据；条目内容全部来自库。
* 调用编码仅展示/预置，本期不向智能体下发。
*/
import { onMounted, reactive, ref } from "vue";
import { message } from "ant-design-vue";
@@ -21,12 +22,14 @@ import AdminModal from "/@/views/inquiry/components/AdminModal.vue";
const categories = ref<ReplyCategory[]>(emptyCategories());
const loading = ref(false);
const totalCount = ref(0);
const modalOpen = ref(false);
const editing = ref<{ categoryId: string; item: ReplyItem | null }>({
categoryId: "",
item: null,
});
const form = reactive({
replyCode: "",
trigger: "",
text: "",
enabled: true,
@@ -52,6 +55,7 @@ function groupByCategory(list: any[]) {
if (row.categoryTitle) cat.title = row.categoryTitle;
cat.items.push({
id: String(row.id),
replyCode: row.replyCode || "",
trigger: row.triggerScene || "",
text: row.replyText || "",
enabled: row.enabled === 1 || row.enabled === true,
@@ -64,7 +68,14 @@ async function loadList() {
loading.value = true;
try {
const res: any = await getReplyListAll();
const list = Array.isArray(res) ? res : res?.result || res?.records || [];
const list = Array.isArray(res)
? res
: Array.isArray(res?.result)
? res.result
: Array.isArray(res?.records)
? res.records
: [];
totalCount.value = list.length;
categories.value = groupByCategory(list as any[]);
} catch (e: any) {
message.error(e?.message || "加载回复语失败");
@@ -93,13 +104,14 @@ async function toggle(item: ReplyItem) {
function openCreate(categoryId?: string) {
editing.value = { categoryId: categoryId || categories.value[0]?.id || "inquiring", item: null };
Object.assign(form, { trigger: "", text: "", enabled: true });
Object.assign(form, { replyCode: "", trigger: "", text: "", enabled: true });
modalOpen.value = true;
}
function openEdit(categoryId: string, item: ReplyItem) {
editing.value = { categoryId, item };
Object.assign(form, {
replyCode: item.replyCode || "",
trigger: item.trigger,
text: item.text,
enabled: item.enabled,
@@ -114,7 +126,7 @@ async function save() {
}
const cat = categories.value.find((c) => c.id === editing.value.categoryId);
if (!cat) return;
const body = {
const body: Record<string, any> = {
id: editing.value.item?.id,
categoryCode: cat.id,
categoryTitle: cat.title,
@@ -122,6 +134,11 @@ async function save() {
replyText: form.text.trim(),
enabled: form.enabled ? 1 : 0,
};
if (editing.value.item?.replyCode) {
body.replyCode = editing.value.item.replyCode;
} else if (form.replyCode.trim()) {
body.replyCode = form.replyCode.trim();
}
try {
await saveReply(body, Boolean(editing.value.item));
message.success(editing.value.item ? "话术已更新" : "话术已添加");
@@ -141,6 +158,7 @@ async function save() {
</Teleport>
<div v-if="loading" style="padding: 24px; color: #94a3b8">加载中…</div>
<p v-else class="reply-total">共 {{ totalCount }} 条（按现网整理表应为 51 条；事件异常本期无条目）</p>
<article v-for="cat in categories" :key="cat.id" class="reply-category">
<div style="display: flex; align-items: center; justify-content: space-between">
@@ -154,6 +172,7 @@ async function save() {
<div v-for="item in cat.items" :key="item.id" class="reply-item">
<div style="min-width: 0">
<div class="reply-meta">触发：{{ item.trigger }}</div>
<div v-if="item.replyCode" class="reply-meta">调用编码：{{ item.replyCode }}</div>
<div class="reply-text">{{ item.text }}</div>
</div>
<div style="display: flex; align-items: center; gap: 8px; flex-shrink: 0">
@@ -172,7 +191,7 @@ async function save() {
<AdminModal
v-model:open="modalOpen"
:title="editing.item ? '编辑话术' : '添加话术'"
size="md"
size="lg"
ok-text="保存"
@ok="save"
>
@@ -182,13 +201,28 @@ async function save() {
<option v-for="c in categories" :key="c.id" :value="c.id">{{ c.title }}</option>
</select>
</div>
<div class="form-row">
<label class="lbl">调用编码</label>
<input
v-model="form.replyCode"
class="field"
type="text"
:disabled="Boolean(editing.item?.replyCode)"
placeholder="如 lost.ask_reason；已有编码不可改"
/>
</div>
<div class="form-row">
<label class="lbl">触发条件 <span class="req">*</span></label>
<input v-model="form.trigger" class="field" type="text" />
</div>
<div class="form-row">
<div class="form-row form-row-tall">
<label class="lbl">回复正文 <span class="req">*</span></label>
<textarea v-model="form.text" class="field" rows="5" placeholder="支持 {{ticket_no}} 等变量" />
<textarea
v-model="form.text"
class="field field-tall"
rows="12"
placeholder="支持 {{ticket_no}} 等变量"
/>
</div>
<div class="form-row">
<label class="lbl">状态</label>
@@ -201,6 +235,22 @@ async function save() {
</template>
<style scoped>
.reply-total {
margin: 0;
font-size: 12px;
font-weight: 700;
color: #667085;
}
.form-row-tall {
align-items: start;
}
textarea.field-tall {
height: 240px !important;
min-height: 240px !important;
padding: 8px 10px !important;
line-height: 1.5 !important;
resize: vertical;
}
.check-line {
display: inline-flex;
align-items: center;
inquiry-backend/src/views/inquiry/botReply/replyCategories.ts
+2
View File
@@ -5,6 +5,8 @@
export type ReplyItem = {
id: string;
/** 智能体日后按此码取文案；空表示未接入。 */
replyCode?: string;
trigger: string;
text: string;
enabled: boolean;
inquiry-backend/src/views/inquiry/mock/botReplies.ts
+301 -164
View File
@@ -1,10 +1,11 @@
/**
* 机器人回复语：完整照搬原型 admin-bot-replies.html（V1.0.24）。
* 共 9 类 37 条；与 deploy/sql/inquiry_bot_reply_proto_seed_v1.sql 同源。
* 机器人回复语 mock：与现网整理表、migration_inq_bot_reply_replace_v1.sql 同源。
* 正式页走主账 /inquiry/botReply；本文件仅对照，共 51 条。
*/
export type ReplyItem = {
id: string;
replyCode?: string;
trigger: string;
text: string;
enabled: boolean;
@@ -26,47 +27,229 @@ export const mockReplyCategories: ReplyCategory[] = [
tagClass: "tag-blue",
items: [
{
id: "r1",
id: "brv10000000000000000000000000001",
replyCode: "inquiring.first_chat",
trigger: "销售首次单聊机器人",
text: "你好，我是询价机器人。请直接描述客户需求，例如「上海到洛杉矶空运，3 件 180kg，下周三前到」，我会解析需求并查询 TMS 标准报价。",
enabled: true,
},
{
id: "r2",
trigger: "销售上传 Excel / 图片附件",
text: "已收到附件，正在识别路线、货量、品名和时效要求，原始文件将存为工单需求附件。工单 {{ticket_no}} 状态：询价中。",
id: "brv10000000000000000000000000002",
replyCode: "inquiring.ask_transport",
trigger: "未识别运输方式",
text: "请回复数字或文字，告知我询价的运输方式：\n1.陆运\n2.海运\n3.空运",
enabled: true,
},
{
id: "r3",
trigger: "AI 解析成功 → 创建工单",
text: "已识别：{{biz_type}} · {{origin}} → {{destination}} · {{cargo_desc}}。工单 {{ticket_no}} 已创建，正在查询 TMS 标准报价…",
id: "brv10000000000000000000000000003",
replyCode: "inquiring.continue_need_wo",
trigger: "续办但未提供工单号",
text: "请告诉我要继续的工单号，例如 WO202609140034。",
enabled: true,
},
{
id: "r4",
trigger: "AI 解析失败 → 要求补充参数",
text: "未能完全理解需求，请补充或确认：起运地？目的地？件数？毛重？体积？如有品名和时效要求，也请一并补充。",
id: "brv10000000000000000000000000004",
replyCode: "inquiring.continue_not_found",
trigger: "续办找不到工单",
text: "找不到工单 {{ticket_no}}，请核对工单号后再试。",
enabled: true,
},
{
id: "r5",
trigger: "TMS 命中标准价 → 询问是否内部协同",
text: "TMS 标准报价合计 {{system_quote}}，预计时效 {{eta}}。价格明细：空运价、操作费、文件费、报关费、提货费、目的地杂费、其他附加费。{{history_hint}}是否需要咨询内部{{internal_role_label}}人员，或直接生成报价单？",
id: "brv10000000000000000000000000005",
replyCode: "inquiring.image_recognizing",
trigger: "销售发送图片",
text: "正在识别图片",
enabled: true,
},
{
id: "r6",
trigger: "销售确认创建内部协同群",
text: "正在创建内部协同群「{{group_name}}」，并拉入销售 {{sales_name}}、{{internal_staff}} 及询价机器人。工单 {{ticket_no}} 保持「询价中」，等待内部反馈。",
id: "brv10000000000000000000000000006",
replyCode: "inquiring.image_tech_fail",
trigger: "图片识别失败",
text: "图片暂时没认出来，请再发一张或直接打字。",
enabled: true,
},
{
id: "r7",
trigger: "内部人员回复手工报价",
text: "收到 {{staff_name}}（{{staff_role}}）的手工报价，已结构化处理。报价 {{manual_quote}}，附件 {{quote_attachment}} 已存入工单，正在整理报价方案…",
id: "brv10000000000000000000000000007",
replyCode: "inquiring.attach_recognizing",
trigger: "销售发送附件",
text: "正在识别附件",
enabled: true,
},
{
id: "brv10000000000000000000000000008",
replyCode: "inquiring.attach_tech_fail",
trigger: "附件识别失败",
text: "附件暂时没认出来，请再传一次或直接打字。",
enabled: true,
},
{
id: "brv10000000000000000000000000009",
replyCode: "inquiring.attach_h5_expired",
trigger: "H5 上传链接过期",
text: "已过期，请回企微重新说附件询价。",
enabled: true,
},
{
id: "brv10000000000000000000000000010",
replyCode: "inquiring.attach_h5_ok",
trigger: "H5 上传成功",
text: "已收到，请回企微查看识别结果。",
enabled: true,
},
{
id: "brv10000000000000000000000000011",
replyCode: "inquiring.pull_group_manual",
trigger: "请手动拉人进群并发送工单号",
text: "请手动拉相关人员和智能体到原有群，并在群聊发送工单编号{{ticket_no}}",
enabled: true,
},
{
id: "brv10000000000000000000000000012",
replyCode: "inquiring.skip_collab_ack",
trigger: "销售跳过内部协同",
text: "好的，已跳过内部协同。正在按 TMS 标准报价生成报价单草稿…",
enabled: true,
},
{
id: "brv10000000000000000000000000013",
replyCode: "inquiring.group_created",
trigger: "协同群创建成功",
text: "协同群已创建，群名与工单号一致：{{ticket_no}}。已邀请：销售{{sales_name}}、产品{{product_names}}。请在群聊中继续确认报价。",
enabled: true,
},
{
id: "brv10000000000000000000000000014",
replyCode: "inquiring.group_exists",
trigger: "协同群已存在",
text: "协同群已在，群名与工单号一致：{{ticket_no}}。请到该群继续确认报价。",
enabled: true,
},
{
id: "brv10000000000000000000000000015",
replyCode: "inquiring.sea_no_staff",
trigger: "海运没有可拉的产品人员",
text: "没有可拉的产品人员。请先在后台「员工管理」维护本线路的海运产品岗后再试。",
enabled: true,
},
{
id: "brv10000000000000000000000000016",
replyCode: "inquiring.land_no_staff",
trigger: "陆运没有可拉的产品人员",
text: "没有可拉的产品人员。请先在后台「员工管理」维护本线路的陆运产品岗后再试。",
enabled: true,
},
{
id: "brv10000000000000000000000000017",
replyCode: "inquiring.group_create_fail",
trigger: "建群失败",
text: "建群失败，请稍后重试。",
enabled: true,
},
{
id: "brv10000000000000000000000000018",
replyCode: "inquiring.quote_generating",
trigger: "报价单生成中",
text: "报价单正在生成，请稍候。",
enabled: true,
},
{
id: "brv10000000000000000000000000019",
replyCode: "inquiring.air_ticket_not_found",
trigger: "空运群找不到工单",
text: "找不到工单{{ticket_no}}，请核对工单号后再试。",
enabled: true,
},
{
id: "brv10000000000000000000000000020",
replyCode: "inquiring.air_ticket_not_air",
trigger: "工单不是空运单",
text: "工单{{ticket_no}}不是空运单，不能在空运群里跟。",
enabled: true,
},
{
id: "brv10000000000000000000000000021",
replyCode: "inquiring.air_ticket_occupied",
trigger: "空运工单已在另一个群",
text: "工单{{ticket_no}}已经在另一个群跟了，请到那个群继续。",
enabled: true,
},
{
id: "brv10000000000000000000000000022",
replyCode: "inquiring.group_only_product",
trigger: "非产品人员在群里报价",
text: "只有产品能报价格，请产品在群里发价格或 Excel/PDF",
enabled: true,
},
{
id: "brv10000000000000000000000000023",
replyCode: "inquiring.group_file_saved",
trigger: "群附件已保存",
text: "附件已保存后台",
enabled: true,
},
{
id: "brv10000000000000000000000000024",
replyCode: "inquiring.air_lock_need_wo",
trigger: "空运锁舱/释放未带工单号",
text: "锁舱或释放舱位请带上工单号，例如 WO202609160001锁舱。",
enabled: true,
},
{
id: "brv10000000000000000000000000025",
replyCode: "inquiring.air_lock_need_quote",
trigger: "没有报价不能锁舱",
text: "工单{{ticket_no}}还没有报价，不能锁舱。",
enabled: true,
},
{
id: "brv10000000000000000000000000026",
replyCode: "inquiring.air_airline_only_cabin",
trigger: "只有航线能锁舱或释放",
text: "只有岗位为「航线·空运」的人能锁舱或释放舱位。",
enabled: true,
},
{
id: "brv10000000000000000000000000027",
replyCode: "inquiring.air_lock_ok",
trigger: "空运锁舱成功",
text: "工单{{ticket_no}} 已通知TMS执行空运锁舱，执行成功。\n操作人：{{operator}}\n舱位选项：{{option_no}}\n执行编号：{{exec_no}}\n报价编号：{{quote_no}}",
enabled: true,
},
{
id: "brv10000000000000000000000000028",
replyCode: "inquiring.air_lock_fail",
trigger: "空运锁舱失败",
text: "工单{{ticket_no}} 空运锁舱失败。\n操作人：{{operator}}\n锁舱失败的原因：{{reason}}\n已通知IT运维排查，请稍等。",
enabled: true,
},
{
id: "brv10000000000000000000000000029",
replyCode: "inquiring.air_release_ok",
trigger: "空运释放成功",
text: "工单{{ticket_no}} 已通知TMS执行空运释放舱位成功\n操作人：{{operator}}\n舱位选项：{{option_no}}\n执行编号：{{exec_no}}\n报价编号：{{quote_no}}",
enabled: true,
},
{
id: "brv10000000000000000000000000030",
replyCode: "inquiring.air_release_fail",
trigger: "空运释放失败",
text: "工单{{ticket_no}} 空运释放舱位失败。\n操作人：{{operator}}\n释放舱位失败的原因：{{reason}}\n已通知IT运维排查，请稍等。",
enabled: true,
},
{
id: "brv10000000000000000000000000031",
replyCode: "inquiring.air_release_deal_blocked",
trigger: "已成交不能释放舱位",
text: "释放舱位失败，工单{{ticket_no}}已成交。",
enabled: true,
},
{
id: "brv10000000000000000000000000032",
replyCode: "inquiring.air_release_need_lock",
trigger: "没有有效锁舱不能释放",
text: "工单{{ticket_no}}还没有有效锁舱，不能释放。",
enabled: true,
}
],
},
{
@@ -76,41 +259,40 @@ export const mockReplyCategories: ReplyCategory[] = [
tagClass: "tag-blue",
items: [
{
id: "r8",
trigger: "报价方案整理完成 → 询问是否采用",
text: "工单 {{ticket_no}} 状态已更新为「已报价」。整理后的报价方案：{{route_summary}} · {{quote_amount}} · {{eta}}。请确认是否采用：（采用，生成 Excel 报价单 / 采用，生成 PDF 报价单 / 不采用）",
id: "brv10000000000000000000000000033",
replyCode: "quoted.reject_ack",
trigger: "销售选择「不采用」",
text: "请问如何调整报价单，以满足您的需求？请说明要调哪一项费用，例如「提货费加 10%」。",
enabled: true,
},
{
id: "r9",
trigger: "销售确认采用 → 生成最终报价单",
text: "已确认采用该方案，正在生成 {{quote_format}} 最终报价单…工单保持「已报价」，完成后可直接转发给客户。",
id: "brv10000000000000000000000000034",
replyCode: "quoted.adopt_excel",
trigger: "销售确认采用 → 生成 Excel",
text: "已确认采用该方案，正在生成 Excel 最终报价单…",
enabled: true,
},
{
id: "r10",
id: "brv10000000000000000000000000035",
replyCode: "quoted.adopt_pdf",
trigger: "销售确认采用 → 生成 PDF",
text: "已确认采用该方案，正在生成PDF最终报价单…",
enabled: true,
},
{
id: "brv10000000000000000000000000036",
replyCode: "quoted.template_missing",
trigger: "后台未维护报价模板",
text: "生成报价单失败，请联系IT运维维护后台报价模板。",
enabled: true,
},
{
id: "brv10000000000000000000000000037",
replyCode: "quoted.file_ready",
trigger: "最终报价单生成完成",
text: "最终报价单已生成：{{quote_file}}（{{quote_amount}} · {{route_summary}}）。工单 {{ticket_no}} 保持「已报价」，报价单已归档。",
text: "已生成{{kind}}最终报价单：{{filename}}（工单 {{ticket_no}}）",
enabled: true,
},
{
id: "r11",
trigger: "销售发送比例调价指令",
text: "已识别调价指令：在当前报价基础上{{adjust_direction}}{{adjust_percent}}%。原报价 {{original_quote}} → 新报价 {{new_quote}}。正在刷新报价并重新生成报价单，工单保持「已报价」。",
enabled: true,
},
{
id: "r12",
trigger: "二次询价 · 关联历史工单",
text: "识别为二次询价，已关联历史工单 {{history_ticket_no}}。TMS 标准报价 {{system_quote}}；上次报价 {{history_quote}}，历史报价文档已引用至当前会话。",
enabled: true,
},
{
id: "r13",
trigger: "报价单出具满*小时 → 发起成交跟进",
text: "工单 {{ticket_no}} 已于 {{quote_time}} 出具报价（{{route_summary}} · {{quote_amount}}）。请确认当前与客户的成交状态：（成交 / 未成交 / 协商中）",
enabled: true,
},
}
],
},
{
@@ -120,17 +302,12 @@ export const mockReplyCategories: ReplyCategory[] = [
tagClass: "tag-green",
items: [
{
id: "r14",
trigger: "销售在成交跟进中选择「成交」",
text: "已记录为「已成交」。工单 {{ticket_no}} 状态已更新，成交确认时间 {{deal_time}} 已写入后台。已推送成交通知至 {{manager_name}}（{{manager_role}}）。",
id: "brv10000000000000000000000000038",
replyCode: "deal.recorded_won",
trigger: "销售选择「成交」",
text: "已记录为「已成交」。工单 {{ticket_no}} 已关闭智能体跟进。",
enabled: true,
},
{
id: "r15",
trigger: "成交确认 → 企微推送负责人",
text: "【成交通知】工单 {{ticket_no}} 已成交。销售：{{sales_name}} · 业务：{{biz_type}} · 路线：{{route_summary}}报价：{{quote_amount}} · 确认时间：{{deal_time}}推送对象：{{manager_name}}（{{manager_role}}）。请知悉并安排后续履约跟进。",
enabled: true,
},
}
],
},
{
@@ -140,29 +317,12 @@ export const mockReplyCategories: ReplyCategory[] = [
tagClass: "tag-amber",
items: [
{
id: "r16",
trigger: "销售选择「不采用」当前报价方案",
text: "工单 {{ticket_no}} 状态已更新为「协商中」。请问希望如何调整？可说明调价幅度、换舱/时效要求，或是否需要重新拉内部{{internal_role_label}}协同。",
enabled: true,
},
{
id: "r17",
id: "brv10000000000000000000000000039",
replyCode: "negotiating.recorded",
trigger: "成交跟进中选择「协商中」",
text: "已记录为「协商中」。工单跟进周期已顺延 {{negotiate_extend_days}}个工作日，将于 {{next_followup_time}} 再次向您发起成交状态询问。",
text: "已记录为「协商中」。已顺延三个工作日，{{followup_when}}的9：00再次发起成交状态询问。",
enabled: true,
},
{
id: "r18",
trigger: "协商跟进周期到期 → 再次询问",
text: "工单 {{ticket_no}} 协商跟进周期已到（{{route_summary}} · {{quote_amount}}）。请再次确认当前成交状态：（成交 / 未成交 / 协商中）",
enabled: true,
},
{
id: "r19",
trigger: "调价或重新协同完成 → 出具新方案",
text: "协商调整已完成，新报价方案：{{route_summary}} · {{quote_amount}} · {{eta}}。工单状态更新为「已报价」，请确认是否采用。",
enabled: true,
},
}
],
},
{
@@ -172,23 +332,19 @@ export const mockReplyCategories: ReplyCategory[] = [
tagClass: "tag-rose",
items: [
{
id: "r20",
trigger: "成交跟进中选择「未成交」",
text: "请告知{{ticket_no}}「未成交」的原因（必填）。回复后系统将记录至工单 {{ticket_no}}，并推送未成交通知至对应负责人。",
id: "brv10000000000000000000000000040",
replyCode: "lost.ask_reason",
trigger: "成交跟进中选择「未成交」且未写原因",
text: "已记录为「未成交」。请补充未成交原因。",
enabled: true,
},
{
id: "r21",
trigger: "销售回复未成交原因 → 关单并通知负责人",
text: "已记录为「未成交」。原因：{{reject_reason}}。登记时间 {{reject_time}}，已推送未成交通知至 {{manager_name}}（{{manager_role}}）。工单 {{ticket_no}} 已归档。",
id: "brv10000000000000000000000000041",
replyCode: "lost.reason_ack",
trigger: "销售回复未成交原因",
text: "已记下未成交原因：{{lost_reason}}。",
enabled: true,
},
{
id: "r22",
trigger: "未成交确认 → 企微推送负责人",
text: "【未成交通知】工单 {{ticket_no}} 未成交。销售：{{sales_name}} · 业务：{{biz_type}} · 路线：{{route_summary}}未成交原因：{{reject_reason}}登记时间：{{reject_time}} · 推送对象：{{manager_name}}（{{manager_role}}）。请知悉本单未成单情况。",
enabled: true,
},
}
],
},
{
@@ -198,17 +354,12 @@ export const mockReplyCategories: ReplyCategory[] = [
tagClass: "tag-rose",
items: [
{
id: "r23",
trigger: "达到配置超时时间 → 系统自动关闭",
text: "工单 {{ticket_no}} 因「{{close_reason}}」已达关闭条件，系统已自动关闭。关闭时间：{{close_time}}。本单不再发起成交跟进，亦不触发成交/未成交通知。",
id: "brv10000000000000000000000000042",
replyCode: "closed.air_cannot_activate",
trigger: "空运工单已是终态仍要激活",
text: "工单{{ticket_no}}已是「{{status}}」，不能再激活。",
enabled: true,
},
{
id: "r24",
trigger: "销售/客服手动关闭工单",
text: "工单 {{ticket_no}} 已由 {{operator_name}} 手动关闭。关闭原因：{{close_reason}}。如需重新询价，请发起新的询价对话。",
enabled: true,
},
}
],
},
{
@@ -217,24 +368,7 @@ export const mockReplyCategories: ReplyCategory[] = [
desc: "业务流程中参与方响应超时等业务侧异常，写入工单「事件异常」字段，需人工跟进。",
tagClass: "tag-amber",
items: [
{
id: "r25",
trigger: "内部协同*小时无响应 → 群内提醒",
text: "@{{staff_name}} @{{sales_name}} 工单 {{ticket_no}} 已超过 {{timeout_hours}} 小时未收到内部协同回复，请尽快确认。事件异常：{{event_exception_type}}。",
enabled: true,
},
{
id: "r26",
trigger: "内部协同超时达告警阈值 → 生成告警工单",
text: "工单 {{ticket_no}} 内部协同已超过 {{alert_hours}} 小时未响应，已生成「{{event_exception_type}}」告警，请管理员跟进。未响应人员：{{staff_name}}（{{staff_role}}）。",
enabled: true,
},
{
id: "r27",
trigger: "成交跟进多次无响应 → 标记销售响应超时",
text: "工单 {{ticket_no}} 成交跟进已发起 {{followup_count}} 次，销售仍未回复。事件异常：销售响应超时。如继续无响应，系统将按配置自动关闭工单。",
enabled: true,
},
],
},
{
@@ -244,29 +378,54 @@ export const mockReplyCategories: ReplyCategory[] = [
tagClass: "tag-rose",
items: [
{
id: "r28",
trigger: "大模型调用失败",
text: "AI 解析暂时不可用（{{system_error_detail}}）。工单 {{ticket_no}} 已标记系统异常：大模型异常。请稍后重试，或回复「人工报价」转人工处理。",
id: "brv10000000000000000000000000043",
replyCode: "sys.llm_fail",
trigger: "大模型调用失败（销售侧）",
text: "大模型服务异常，IT排查中...",
enabled: true,
},
{
id: "r29",
trigger: "TMS 接口调用失败",
text: "TMS 标准价库查询失败（{{system_error_detail}}）。工单已标记系统异常：TMS异常。可稍后重试，或选择转人工由内部人员报价。",
id: "brv10000000000000000000000000044",
replyCode: "sys.tms_fail",
trigger: "TMS 接口失败（销售侧）",
text: "TMS接口异常，IT运维排查中...",
enabled: true,
},
{
id: "r30",
trigger: "企微建群 / 添加成员失败",
text: "创建协同群失败，无法添加 {{staff_name}}（{{staff_wechat_id}}）。系统异常：建群异常 · {{system_error_detail}}。已在后台生成异常工单，请联系管理员检查人员配置。",
id: "brv10000000000000000000000000045",
replyCode: "sys.group_add_fail",
trigger: "企微添加成员失败",
text: "无法添加 {{staff_name}} 同事，请联系管理员检查企业微信配置。",
enabled: true,
},
{
id: "r31",
trigger: "系统异常处理完成",
text: "工单 {{ticket_no}} 系统异常「{{system_exception_type}}」已处理完毕，工单状态恢复为「{{restored_status}}」。处理记录：{{handle_note}}",
id: "brv10000000000000000000000000046",
replyCode: "sys.tms_recovery",
trigger: "TMS 已恢复",
text: "TMS已恢复正常使用，感谢您的耐心等待。",
enabled: true,
},
{
id: "brv10000000000000000000000000047",
replyCode: "sys.llm_recovery",
trigger: "大模型已恢复",
text: "大模型已恢复正常使用，感谢您的耐心等待。",
enabled: true,
},
{
id: "brv10000000000000000000000000048",
replyCode: "sys.cabin_recovery",
trigger: "空运舱位接口已恢复",
text: "空运舱位接口已恢复正常使用，感谢您的耐心等待。",
enabled: true,
},
{
id: "brv10000000000000000000000000049",
replyCode: "sys.group_recovery",
trigger: "建群已恢复",
text: "建群已恢复正常，感谢您的耐心等待。",
enabled: true,
}
],
},
{
@@ -276,41 +435,19 @@ export const mockReplyCategories: ReplyCategory[] = [
tagClass: "tag-violet",
items: [
{
id: "r32",
trigger: "TMS 暂无报价",
text: "暂无 TMS 标准报价。触发转人工：{{transfer_reason}}。是否拉{{internal_role_label}}进群协同？（是 / 否）",
id: "brv10000000000000000000000000050",
replyCode: "transfer.already_collab",
trigger: "该工单已拉过产品进群",
text: "该工单已拉产品进群协同。",
enabled: true,
},
{
id: "r33",
trigger: "意图识别失败",
text: "已尝试 {{intent_retry}} 次澄清，仍无法识别询价意图。触发转人工：意图识别失败。是否拉{{internal_role_label}}进群协同？（是 / 否）",
id: "brv10000000000000000000000000051",
replyCode: "transfer.air_hint",
trigger: "空运转人工（不自动建群）",
text: "触发转人工，请手动把航线和智能体拉进原有空运群，并发送工单号 {{ticket_no}}。",
enabled: true,
},
{
id: "r34",
trigger: "参数提取不全",
text: "已连续 {{param_retry}} 次反问补充询价参数仍未完整。触发转人工：参数提取不全。是否拉{{internal_role_label}}进群协同？（是 / 否）",
enabled: true,
},
{
id: "r35",
trigger: "报价解析失败",
text: "触发转人工：{{transfer_reason}}（已连续失败 {{fail_count}} 次）。是否拉{{internal_role_label}}进群协同？（是 / 否）",
enabled: true,
},
{
id: "r36",
trigger: "空运锁舱/释放舱位失败",
text: "触发转人工：{{transfer_reason}}（已连续失败 {{fail_count}} 次）。请航线人员在 TMS 侧手工处理，或手动拉相关人员协助。请务必在群聊发送工单编号 {{ticket_no}}。",
enabled: true,
},
{
id: "r37",
trigger: "销售发送「人工报价」",
text: "已识别转人工指令。{{confirm_pull_group}}正在创建内部协同群，拉入销售 {{sales_name}}、{{internal_staff}} 及询价机器人…工单 {{ticket_no}} 进入「询价中」。",
enabled: true,
},
}
],
},
}
];
inquiry-backend/src/views/inquiry/styles/admin-fidelity.css
+16
View File
@@ -1399,3 +1399,19 @@ html {
font-size: 11px !important;
}
/**
* 弹窗多行正文：必须压过上面 .field 的 height:34px。
* AdminModal 会 Teleport 到 body，页面 scoped 样式经常盖不住这条全局规则。
*/
textarea.field.field-tall {
height: 240px !important;
min-height: 240px !important;
padding: 8px 10px !important;
line-height: 1.5 !important;
resize: vertical !important;
}
.form-row.form-row-tall {
align-items: start !important;
}
inquiry-backend/src/views/inquiry/styles/admin-prototype.css
+5
View File
@@ -1680,6 +1680,11 @@ textarea:focus-visible {
line-height: 1.45;
}
.admin-modal-body textarea.field.field-tall {
height: 240px;
min-height: 240px;
}
.admin-modal-body .perm-tree-box {
max-height: none;
border: 1px solid var(--line);