inquiry_robot/inquiry-agent/agent/ledger/http_ledger.py

"""
主账 HTTP 账本：建单 / 查价 / 报价 / 六态只打 8180。

本文件职责：把 MemoryLedger 同名方法接到 /inquiry/agent/**；查价走真 TMS（主账出站）。
禁止：直连 TMS / MySQL；把 Jeecg 包装失败当成有价。
"""

from __future__ import annotations

import logging
from typing import Any, Optional

from agent.ledger import LedgerClient

logger = logging.getLogger(__name__)


def _unwrap(data: Any) -> dict[str, Any]:
    """解开 Jeecg Result：{success, result} → result。"""
    if not isinstance(data, dict):
        return {}
    if "result" in data and isinstance(data.get("result"), dict):
        inner = data["result"]
        if data.get("success") is False:
            return {"ok": False, "error": str(data.get("message") or "ledger_error"), **inner}
        return inner
    return data


class HttpLedger:
    """
    生产主账客户端。

    超时随 LedgerClient；查价在主账线程打 TMS，本类只转发分类。
    """

    def __init__(self, client: LedgerClient | None = None) -> None:
        self._client = client or LedgerClient.from_settings()

    def _post(self, path: str, body: dict[str, Any], *, idem: str = "") -> dict[str, Any]:
        resp = self._client.request_json("POST", path, json_body=body, idempotency_key=idem)
        if not resp.ok:
            logger.warning("http_ledger fail path=%s status=%s err=%s", path, resp.status_code, resp.error)
            return {"ok": False, "error": resp.error or f"http_{resp.status_code}"}
        return _unwrap(resp.data)

    def find_similar_open(
        self,
        *,
        facts: dict[str, str],
        business_line: str,
        exclude_work_order_no: str = "",
    ) -> dict[str, Any]:
        """全库相同需求检索；exclude_work_order_no 排除刚建的本单。"""
        out = self._post(
            "/inquiry/agent/ticket/findSimilar",
            {
                "salesWecomId": "",
                "businessLine": business_line,
                "facts": facts,
                "excludeWorkOrderNo": exclude_work_order_no,
            },
        )
        if "found" not in out:
            return {"found": False, "first_or_same": "first", "work_order_no": "", "status": ""}
        return out

    def create_ticket(
        self,
        *,
        sender_id: str,
        business_line: str,
        facts: dict[str, str],
        idempotency_key: str = "",
    ) -> dict[str, Any]:
        out = self._post(
            "/inquiry/agent/ticket/create",
            {
                "salesWecomId": sender_id,
                "businessLine": business_line,
                "facts": facts,
                "idempotencyKey": idempotency_key,
            },
            idem=idempotency_key,
        )
        if not out.get("ok") and not out.get("work_order_no"):
            return {"ok": False, "created": False, "work_order_no": "", "status": "", "first_or_same": "first"}
        out.setdefault("ok", True)
        if out.get("similar_work_order_no"):
            out.setdefault("first_or_same", "same")
        else:
            out.setdefault("first_or_same", "first")
        return out

    def get_for_agent(self, *, work_order_no: str, sender_id: str) -> dict[str, Any]:
        """读主账工单快照，供续办回到当时节点。"""
        out = self._post(
            "/inquiry/agent/ticket/get",
            {"work_order_no": work_order_no, "salesWecomId": sender_id},
        )
        if not out.get("found") and not out.get("ok"):
            return {"ok": False, "found": False, "owned": False, "work_order_no": work_order_no}
        return out

    def get_ticket(self, *, work_order_no: str) -> dict[str, Any] | None:
        """用工单号读快照。给群入站在按房间反查时用。找不到返回 None。"""
        out = self.get_for_agent(work_order_no=work_order_no, sender_id="")
        if not out or (not out.get("found") and not out.get("work_order_no") and not out.get("ok")):
            return None
        if out.get("found") is False and out.get("ok") is False:
            return None
        return out

    def query_tms(
        self,
        *,
        work_order_no: str,
        facts: dict[str, str],
        business_line: str = "",
    ) -> dict[str, Any]:
        body: dict[str, Any] = {"work_order_no": work_order_no, "facts": facts}
        line = (business_line or str((facts or {}).get("业务线") or "")).strip()
        if line:
            body["businessLine"] = line
        out = self._post(
            "/inquiry/agent/tms/query",
            body,
            idem=f"tms:{work_order_no}",
        )
        if "classification" not in out and not out.get("ok"):
            return {
                "ok": False,
                "classification": "TMS_TECH_FAILURE",
                "has_price": False,
                "quote": {},
            }
        out.setdefault("quote", {})
        return out

    def upsert_quote(
        self,
        *,
        work_order_no: str,
        quote: dict[str, Any],
        to_status: str = "",
    ) -> dict[str, Any]:
        # 有价时主账 query 已写快照并迁「已报价」；此处只做幂等确认，避免二次假写入。
        _ = (work_order_no, quote, to_status)
        return {"ok": True, "quote_version": 1, "status": to_status or "已报价"}

    def render_quote(
        self,
        *,
        work_order_no: str,
        business_line: str,
        facts: dict[str, Any],
        quote: Optional[dict[str, Any]] = None,
        format: str = "xlsx",
        sales_wecom_id: str = "",
    ) -> dict[str, Any]:
        """
        打主账按后台报价模板填 Excel。

        失败（无关键词且无默认）原样带回销售话术。Java 不转 PDF。
        """
        from agent.quote_templates.match import FAIL_MESSAGE

        # 填表+回文件可能超过默认 10s，单独放宽，仍禁止无限等。
        prev_timeout = self._client.timeout_seconds
        self._client.timeout_seconds = max(float(prev_timeout or 10), 45.0)
        self._client.close()
        try:
            out = self._post(
                "/inquiry/agent/quote/render",
                {
                    "workOrderNo": work_order_no,
                    "businessLine": business_line,
                    "facts": facts,
                    "quote": quote or {},
                    "salesWecomId": sales_wecom_id,
                },
                idem=f"quote-render:{work_order_no}:{format}",
            )
        finally:
            self._client.timeout_seconds = prev_timeout
            self._client.close()
        if not out.get("ok"):
            return {
                "ok": False,
                "error": out.get("error") or "NO_TEMPLATE",
                "message": out.get("message") or FAIL_MESSAGE,
            }
        out.setdefault("needsPdf", str(format).lower() == "pdf")
        return out

    def transition(
        self,
        *,
        work_order_no: str,
        to_status: str,
        remark: str = "",
        lost_reason: str = "",
        next_followup_at: str = "",
        deal_notify_summary: str = "",
    ) -> dict[str, Any]:
        body: dict[str, Any] = {"workOrderNo": work_order_no, "toStatus": to_status}
        if remark:
            body["remark"] = remark
        if lost_reason:
            body["lostReason"] = lost_reason
        if next_followup_at:
            body["nextFollowupAt"] = next_followup_at
        if deal_notify_summary:
            body["dealNotifySummary"] = deal_notify_summary
        out = self._post("/inquiry/agent/ticket/transition", body)
        if not out.get("ok") and out.get("status"):
            out["ok"] = True
        return out if out.get("ok") else {"ok": False, "error": out.get("error") or "transition_failed"}

    def patch_lost_reason(self, *, work_order_no: str, lost_reason: str) -> dict[str, Any]:
        """未成交后记下原因。不改六态。"""
        out = self._post(
            "/inquiry/agent/ticket/patchLostReason",
            {"workOrderNo": work_order_no, "lostReason": lost_reason},
        )
        return out if out.get("ok") else {"ok": False, "error": out.get("error") or "patch_lost_reason_failed"}

    def claim_due_negotiate(self) -> list[dict[str, Any]]:
        """认领到期协商再问，主账会清空再问时刻防重发。"""
        out = self._post("/inquiry/agent/ticket/claimDueNegotiate", {})
        rows = out.get("tickets") or out.get("result") or []
        if isinstance(rows, list):
            return [dict(x) for x in rows if isinstance(x, dict)]
        return []

    def match_sea_staff(self, *, origin: str, destination: str) -> list[dict[str, Any]]:
        """主账按线路返回启用的海运产品岗。"""
        out = self._post(
            "/inquiry/agent/staff/matchSea",
            {"origin": origin, "destination": destination},
        )
        rows = out.get("staff") or out.get("result") or []
        if isinstance(rows, list):
            return [dict(x) for x in rows if isinstance(x, dict)]
        return []

    def match_land_staff(self, *, route_category: str) -> list[dict[str, Any]]:
        """主账按线路类别返回启用的陆运产品岗。"""
        out = self._post(
            "/inquiry/agent/staff/matchLand",
            {"routeCategory": route_category, "线路类别": route_category},
        )
        rows = out.get("staff") or out.get("result") or []
        if isinstance(rows, list):
            return [dict(x) for x in rows if isinstance(x, dict)]
        return []

    def get_staff_by_wecom_id(self, *, wecom_id: str) -> dict[str, Any]:
        out = self._post("/inquiry/agent/staff/byWecom", {"wecomId": wecom_id})
        if out.get("name") or out.get("wecomId"):
            return out
        return {}

    def list_staff_by_role(self, *, role_code: str) -> list[dict[str, Any]]:
        """按岗位列出启用员工。空运群 @ 航线。"""
        out = self._post("/inquiry/agent/staff/listByRole", {"roleCode": role_code})
        rows = out.get("staff") or out.get("result") or []
        if isinstance(rows, list):
            return [dict(x) for x in rows if isinstance(x, dict)]
        return []

    def find_staff_by_name(self, *, name: str) -> dict[str, Any]:
        """按后台员工姓名取企微 userid。会话存档账号「询价机器人」走这里。"""
        out = self._post("/inquiry/agent/staff/byName", {"name": name})
        if out.get("name") or out.get("wecomId"):
            return out
        return {}

    def bind_collab_group(
        self,
        *,
        work_order_no: str,
        chat_id: str,
        member_ids: list[str],
        product_names: list[str] | None = None,
        product_ids: list[str] | None = None,
    ) -> dict[str, Any]:
        out = self._post(
            "/inquiry/agent/ticket/bindCollabGroup",
            {
                "workOrderNo": work_order_no,
                "chatId": chat_id,
                "memberIds": member_ids,
                "productNames": product_names or [],
                "productIds": product_ids or [],
            },
            idem=f"bind-group:{work_order_no}",
        )
        out.setdefault("ok", bool(out.get("chat_id") or out.get("chatId")))
        return out

    def patch_collab_facts(
        self,
        *,
        work_order_no: str,
        facts: dict[str, str],
        sender_id: str = "",
    ) -> dict[str, Any]:
        return self._post(
            "/inquiry/agent/ticket/patchCollabFacts",
            {
                "workOrderNo": work_order_no,
                "facts": facts,
                "senderId": sender_id,
            },
            idem=f"collab-facts:{work_order_no}:{sorted(facts)}",
        )

    def activate_air_group(self, *, chat_id: str, work_order_no: str) -> dict[str, Any]:
        """空运群激活/切换当前工单。一单一群。"""
        return self._post(
            "/inquiry/agent/ticket/activateAirGroup",
            {"chatId": chat_id, "workOrderNo": work_order_no},
            idem=f"air-activate:{chat_id}:{work_order_no}",
        )

    def lock_cabin(
        self,
        *,
        work_order_no: str,
        option_no: str,
        sender_id: str = "",
        operator_name: str = "",
        instruction_text: str = "",
    ) -> dict[str, Any]:
        return self._post(
            "/inquiry/agent/tms/lockCabin",
            {
                "workOrderNo": work_order_no,
                "optionNo": option_no,
                "operatorUserId": sender_id,
                "operatorName": operator_name,
                "instructionText": instruction_text,
            },
            idem=f"air-lock:{work_order_no}:{option_no}",
        )

    def release_cabin(
        self,
        *,
        work_order_no: str,
        lock_id: str,
        sender_id: str = "",
        operator_name: str = "",
        instruction_text: str = "",
    ) -> dict[str, Any]:
        return self._post(
            "/inquiry/agent/tms/releaseCabin",
            {
                "workOrderNo": work_order_no,
                "lockId": lock_id,
                "operatorUserId": sender_id,
                "operatorName": operator_name,
                "instructionText": instruction_text,
            },
            idem=f"air-release:{work_order_no}:{lock_id}",
        )

    def find_by_collab_chat(self, *, chat_id: str) -> dict[str, Any] | None:
        """用协同群 chat_id 找回工单。对不上返回 None。"""
        out = self._post("/inquiry/agent/ticket/byCollabChat", {"chatId": chat_id})
        if not out.get("found") and not out.get("work_order_no"):
            return None
        return out

    def end_collab_group(self, *, work_order_no: str) -> dict[str, Any]:
        """协同结束，这单不能再拉群。不改六态。"""
        return self._post(
            "/inquiry/agent/ticket/endCollabGroup",
            {"workOrderNo": work_order_no},
            idem=f"end-collab:{work_order_no}",
        )

    def attach_file(
        self,
        *,
        work_order_no: str,
        file_name: str,
        object_key: str = "",
        content_type: str = "",
        sender_id: str = "",
    ) -> dict[str, Any]:
        """群附件元数据写入主账。"""
        return self._post(
            "/inquiry/agent/ticket/attachFile",
            {
                "workOrderNo": work_order_no,
                "fileName": file_name,
                "objectKey": object_key or file_name,
                "contentType": content_type,
                "senderId": sender_id,
            },
        )

    def upsert_product_quote(
        self,
        *,
        work_order_no: str,
        quote: dict[str, Any],
        to_status: str = "已报价",
        remark: str = "",
        kind: str = "",
    ) -> dict[str, Any]:
        """
        手工报价 / 销售调价写入主账新版本。

        幂等键带合计和备注，避免连续调价被同一把钥匙吞掉。
        """
        src = dict(quote or {})
        note = (remark or "").strip()
        body: dict[str, Any] = {
            "workOrderNo": work_order_no,
            "quote": src,
            "toStatus": to_status,
        }
        if note:
            body["remark"] = note
        if (kind or "").strip():
            body["kind"] = kind.strip()
        sig = f"{src.get('total') or ''}|{note}|{kind or ''}|{len(src.get('fee_rows') or src.get('fee_lines') or [])}"
        return self._post(
            "/inquiry/agent/ticket/upsertProductQuote",
            body,
            idem=f"manual-quote:{work_order_no}:{sig}",
        )

    def mark_system_exception(
        self,
        *,
        work_order_no: str,
        system_exception: str,
        system_exception_reason: str,
        step: str = "",
        payload: dict[str, Any] | None = None,
    ) -> dict[str, Any]:
        """写入工单系统异常两列。已关闭由主账拒绝。"""
        out = self._post(
            "/inquiry/agent/ticket/markSystemException",
            {
                "workOrderNo": work_order_no,
                "systemException": system_exception,
                "systemExceptionReason": system_exception_reason,
                "step": step,
                "payload": dict(payload or {}),
            },
        )
        if out.get("ok") is False:
            return out
        out.setdefault("ok", True)
        return out

    def clear_system_exception(self, *, work_order_no: str) -> dict[str, Any]:
        """重试成功后清两列。"""
        out = self._post(
            "/inquiry/agent/ticket/clearSystemException",
            {"workOrderNo": work_order_no},
        )
        if out.get("ok") is False:
            return out
        out.setdefault("ok", True)
        return out

    def list_exception_notify_users(self) -> list[dict[str, Any]]:
        """角色勾了系统异常消息通知、且账号已绑企微。"""
        out = self._post("/inquiry/agent/account/listExceptionNotify", {})
        rows = out.get("staff") or out.get("result") or []
        if isinstance(rows, list):
            return [dict(x) for x in rows if isinstance(x, dict)]
        return []

    def start_event_wait(self, *, work_order_no: str, wait_kind: str) -> dict[str, Any]:
        out = self._post(
            "/inquiry/agent/ticket/startEventWait",
            {"workOrderNo": work_order_no, "waitKind": wait_kind},
        )
        if out.get("ok") is False:
            return out
        out.setdefault("ok", True)
        return out

    def clear_event_wait(self, *, work_order_no: str) -> dict[str, Any]:
        out = self._post(
            "/inquiry/agent/ticket/clearEventWait",
            {"workOrderNo": work_order_no},
        )
        if out.get("ok") is False:
            return out
        out.setdefault("ok", True)
        return out

    def list_event_waits(self) -> list[dict[str, Any]]:
        out = self._post("/inquiry/agent/ticket/listEventWaits", {})
        rows = out.get("result") if isinstance(out.get("result"), list) else None
        if rows is None:
            rows = out.get("tickets") if isinstance(out.get("tickets"), list) else []
        return [dict(x) for x in rows if isinstance(x, dict)]

    def record_event_exception(self, *, work_order_no: str, event_exception: str) -> dict[str, Any]:
        out = self._post(
            "/inquiry/agent/ticket/recordEventException",
            {"workOrderNo": work_order_no, "eventException": event_exception},
        )
        if out.get("ok") is False:
            return out
        out.setdefault("ok", True)
        return out

    def get_timeout_by_code(self, *, timeout_code: str) -> dict[str, Any]:
        out = self._post(
            "/inquiry/agent/responseTimeout/byCode",
            {"timeoutCode": timeout_code},
        )
        if "found" not in out:
            return {"found": False, "timeoutCode": timeout_code}
        return out