228 lines
7.9 KiB
Python
228 lines
7.9 KiB
Python
"""
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成交三态落地：改主账六态、推负责人、收下未成交原因、排协商再问。
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本文件职责：私聊/群聊共用。不在回调线程等 LLM。推送只入 outbox。
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禁止：把图成功当主账成功；成交失败还去推负责人；未成交推负责人。
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"""
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from __future__ import annotations
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import logging
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from typing import Any, Callable, Optional
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from agent.config import get_settings
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from agent.policy import inquiry_copy as copy
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from agent.policy.deal_followup import next_followup_at, pick_leaders
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logger = logging.getLogger(__name__)
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EnqueueFn = Callable[..., tuple[bool, str]]
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# 成交跟进里先认未成交，避免被「成交」误伤。
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_LOST_MARKERS = ("未成交", "没成交", "没有成交", "没做成", "黄了")
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_QUESTION_TAILS = frozenset({"吗", "呢", "吧", "啊", "呀", "嘛", "？", "?"})
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_KEEP_REASON_AS_IS = frozenset({"原因不明", "原因不详", "理由不明", "理由不详"})
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def harvest_inline_lost_reason(text: str) -> str:
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"""
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从「未成交，原因客户不想要了」这类一句里抽出原因。
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只写未成交、问句尾巴（吗/呢）不当原因。原因不明整句保留。
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调用：成交跟进私聊/群聊；不在回调线程跑。
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"""
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raw = (text or "").strip()
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if not raw:
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return ""
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compact = raw.replace(" ", "")
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marker = ""
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at = -1
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for token in _LOST_MARKERS:
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hit = compact.find(token)
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if hit < 0:
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continue
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if at < 0 or hit < at:
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at = hit
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marker = token
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if at < 0 or not marker:
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return ""
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rest = compact[at + len(marker) :].strip()
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rest = rest.lstrip("，,。.;；:：、-/—")
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if rest in _KEEP_REASON_AS_IS:
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return rest
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for label in ("未成交原因是", "未成交原因", "原因是", "理由是", "原因", "理由"):
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if rest.startswith(label):
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rest = rest[len(label) :].lstrip("，,。.;；:：、-/— ")
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break
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if rest in _QUESTION_TAILS:
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return ""
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return rest.strip()
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def looks_like_lost_outcome(text: str) -> bool:
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"""成交跟进阶段：这句话是在说未成交。"""
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blob = (text or "").replace(" ", "")
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if not blob:
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return False
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return any(token in blob for token in _LOST_MARKERS)
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def notify_app_ready() -> bool:
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"""询价消息服务已配 AgentId+Secret 才推。空则只成交不推。"""
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settings = get_settings()
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return bool(
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str(getattr(settings, "wecom_notify_agent_id", "") or "").strip()
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and str(getattr(settings, "wecom_notify_secret", "") or "").strip()
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)
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def _role_of(business_line: str) -> str:
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line = (business_line or "").strip().upper()
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if line == "SEA":
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return "sea"
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if line == "LAND":
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return "land"
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return "air"
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def _enqueue_default(
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*,
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touser: str,
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content: str,
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dedupe_key: str,
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payload: dict[str, Any],
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) -> tuple[bool, str]:
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from agent.channel.queue import get_message_store
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return get_message_store().enqueue_outbound(
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touser=touser,
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content=content,
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dedupe_key=dedupe_key,
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payload=payload,
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)
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def finish_deal_outcome(
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*,
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ledger: Any,
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work_order_no: str,
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outcome: str,
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facts: dict[str, str] | None,
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quote: dict[str, Any] | None,
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business_line: str,
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sales_name: str = "",
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enqueue: Optional[EnqueueFn] = None,
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notify_ready: Optional[bool] = None,
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lost_reason: str = "",
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) -> dict[str, Any]:
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"""
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先入主账，再按结果推人或排再问。
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返回 ok / phase / notify_summary。phase：
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已成交 done；未成交无原因 wait_lost_reason；未成交已带原因 done；协商中 wait_deal。
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"""
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no = (work_order_no or "").strip()
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status = (outcome or "").strip()
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extra: dict[str, Any] = {}
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summary = ""
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if status == "协商中":
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extra["next_followup_at"] = next_followup_at().strftime("%Y-%m-%d %H:%M:%S")
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if status == "已成交":
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staff: list[dict[str, Any]] = []
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lister = getattr(ledger, "list_staff_by_role", None)
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if callable(lister):
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try:
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staff = list(lister(role_code=_role_of(business_line)) or [])
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except Exception:
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logger.exception("成交匹配负责人失败 wo=%s", no)
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leaders = pick_leaders(staff, business_line=business_line, facts=facts)
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ready = notify_app_ready() if notify_ready is None else bool(notify_ready)
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if not leaders:
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summary = "无匹配负责人"
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elif not ready:
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summary = "通知未发出"
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else:
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names = [str(x.get("name") or x.get("wecomId") or "").strip() for x in leaders]
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summary = "已推：" + "、".join(n for n in names if n)
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sender = enqueue or _enqueue_default
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payload = copy.deal_notify_wecom_payload(
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work_order_no=no,
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sales_name=sales_name,
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facts=facts or {},
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quote=quote or {},
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business_line=business_line,
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)
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text = copy.deal_notify_card(
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work_order_no=no,
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sales_name=sales_name,
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facts=facts or {},
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quote=quote or {},
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business_line=business_line,
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)
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for row in leaders:
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uid = str(row.get("wecomId") or "").strip()
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if not uid:
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continue
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try:
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ok, info = sender(
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touser=uid,
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content=text,
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dedupe_key=f"deal-notify:{no}:{uid}",
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payload=dict(payload),
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)
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if not ok:
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logger.warning("成交通知入队失败 wo=%s uid=%s info=%s", no, uid, info)
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except Exception:
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logger.exception("成交通知入队异常 wo=%s uid=%s", no, uid)
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extra["deal_notify_summary"] = summary
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extra["remark"] = summary
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writer = getattr(ledger, "transition", None)
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if not callable(writer):
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return {"ok": False, "error": "no_transition", "phase": "ledger_fail"}
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result = writer(work_order_no=no, to_status=status, **extra) or {}
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if not result.get("ok"):
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return {"ok": False, "error": result.get("error") or "transition_failed", "phase": "ledger_fail"}
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from agent.policy.event_exception import WAIT_LOST_REASON, clear_wait, start_wait
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inline_reason = (lost_reason or "").strip()
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if status == "未成交" and inline_reason:
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captured = capture_lost_reason(ledger=ledger, work_order_no=no, reason=inline_reason)
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if captured.get("ok"):
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phase = "done"
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else:
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phase = "wait_lost_reason"
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start_wait(ledger, work_order_no=no, wait_kind=WAIT_LOST_REASON)
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elif status == "未成交":
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phase = "wait_lost_reason"
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start_wait(ledger, work_order_no=no, wait_kind=WAIT_LOST_REASON)
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elif status == "协商中":
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phase = "wait_deal"
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clear_wait(ledger, work_order_no=no)
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else:
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phase = "done"
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clear_wait(ledger, work_order_no=no)
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return {
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"ok": True,
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"phase": phase,
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"notify_summary": summary,
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"status": status,
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"next_followup_at": str(extra.get("next_followup_at") or ""),
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}
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def capture_lost_reason(*, ledger: Any, work_order_no: str, reason: str) -> dict[str, Any]:
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"""把销售下一句写进未成交原因。"""
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text = (reason or "").strip()
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no = (work_order_no or "").strip()
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if not no or not text:
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return {"ok": False, "error": "blank"}
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patcher = getattr(ledger, "patch_lost_reason", None)
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if not callable(patcher):
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return {"ok": False, "error": "no_patch"}
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out = patcher(work_order_no=no, lost_reason=text) or {"ok": False}
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if out.get("ok"):
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from agent.policy.event_exception import clear_wait
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clear_wait(ledger, work_order_no=no)
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return out
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