1378 lines
47 KiB
Python
1378 lines
47 KiB
Python
"""
|
||
空运文字询价出站话术（销售可见）。
|
||
|
||
本文件职责：集中文案；按钮字面量必须与 handler 精确匹配。
|
||
禁止：在本文件调主账/TMS；禁止把密钥写进话术。
|
||
"""
|
||
|
||
from __future__ import annotations
|
||
|
||
import json
|
||
import re
|
||
import time
|
||
import uuid
|
||
from typing import Any, Iterable
|
||
|
||
from agent.schema.field_validate import (
|
||
AIR_REQUIRED_FIELDS,
|
||
SEA_COLLAB_DISPLAY,
|
||
SEA_COLLAB_FIELDS,
|
||
SEA_REQUIRED_FIELDS,
|
||
)
|
||
|
||
# 空运补问：与合同 8 项一致。报价日期默认当天，不进待补充。
|
||
_AIR_EXAMPLES = {
|
||
"起运港": "南京",
|
||
"目的港": "吉隆坡",
|
||
"品名": "茶叶",
|
||
"件数": "10件",
|
||
"毛重": "100KGS",
|
||
"体积": "2CBM",
|
||
"包装方式": "托盘",
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||
"报价日期": "2026-09-15",
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||
}
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||
_AIR_CLARIFY = tuple(
|
||
(key, label, _AIR_EXAMPLES[key]) for key, label in AIR_REQUIRED_FIELDS
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||
)
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||
|
||
# 海运补问：与合同 7 项一致。报价日期默认当天，不进待补充。
|
||
_SEA_EXAMPLES = {
|
||
"起运港": "上海",
|
||
"目的港": "洛杉矶",
|
||
"品名": "普货",
|
||
"货量": "20吨",
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||
"整柜或拼柜": "整柜",
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||
"箱型箱量": "1x40HQ",
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||
"报价日期": "2026-09-15",
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||
}
|
||
_SEA_CLARIFY = tuple(
|
||
(key, label, _SEA_EXAMPLES[key]) for key, label in SEA_REQUIRED_FIELDS
|
||
)
|
||
|
||
# 文字按钮（销售点卡或原样回复均可）
|
||
BTN_SKIP_COLLAB = "不需要协同，直接生成报价单"
|
||
BTN_SKIP_COLLAB_OLD = "不需要协同，直接生成基础报价单"
|
||
BTN_SKIP_COLLAB_KEY = "skip_collab"
|
||
BTN_SKIP_COLLAB_DONE = "已提交"
|
||
BTN_PULL_COLLAB = "拉产品进群协同"
|
||
BTN_PULL_COLLAB_KEY = "pull_collab"
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||
BTN_ADOPT_EXCEL = "采用，生成Excel报价单"
|
||
BTN_ADOPT_PDF = "采用，生成PDF报价单"
|
||
BTN_REJECT = "不采用"
|
||
# 企微一张卡三个按钮只能横排，长文案会被裁。卡片用短文案才能看全。
|
||
BTN_ADOPT_EXCEL_CARD = "生成Excel"
|
||
BTN_ADOPT_PDF_CARD = "生成PDF"
|
||
BTN_ADOPT_EXCEL_KEY = "adopt_excel"
|
||
BTN_ADOPT_PDF_KEY = "adopt_pdf"
|
||
BTN_REJECT_KEY = "reject"
|
||
BTN_DEAL = "成交"
|
||
BTN_LOST = "未成交"
|
||
BTN_NEGOTIATE = "协商中"
|
||
BTN_DEAL_KEY = "deal"
|
||
BTN_LOST_KEY = "lost"
|
||
BTN_NEGOTIATE_KEY = "negotiate"
|
||
# 旧卡 EventKey 兼容；新暂无报价卡按现网图：无按钮。
|
||
BTN_COPY_TICKET = "复制工单号"
|
||
BTN_COPY_TICKET_KEY = "copy_ticket"
|
||
|
||
_WO_NO = re.compile(r"WO\d{12}", re.IGNORECASE)
|
||
# 仅给无网 stub / 工单号回填用，正式续办意图由 DeepSeek A 判断，不要求销售说这些词。
|
||
_CONTINUE_HINT = (
|
||
"继续",
|
||
"接着",
|
||
"回到",
|
||
"再看",
|
||
"再出",
|
||
"找回",
|
||
"重开",
|
||
"那单",
|
||
"这单",
|
||
"历史工单",
|
||
"咨询工单",
|
||
"刚才那",
|
||
"上次那",
|
||
)
|
||
|
||
|
||
ASK_TRANSPORT = "请补充运输方式：海运 / 空运 / 陆运。"
|
||
ASK_LAND_SUBTYPE = "请补充陆运类型：国内运输拼车 / 国内运输整车 / 跨境集拼 / 跨境整车 / 中港。"
|
||
FIRST_CHAT = "你好，我是询价机器人。请直接描述客户需求，例如「上海到洛杉矶空运，3 件 180kg，下周三前到」，我会解析需求并查询 TMS 标准报价。"
|
||
ROUTE_MODEL_FAILED = "刚才没听清，请再说一次：是新询价，还是要接着办哪张工单？"
|
||
|
||
|
||
def _air_known_value(facts: dict[str, str], key: str) -> str:
|
||
"""已识别字段的销售侧展示值；没有则空串。"""
|
||
src = facts or {}
|
||
if key == "起运港":
|
||
return (src.get("起运港") or "").strip()
|
||
if key == "目的港":
|
||
return (src.get("目的港") or "").strip()
|
||
if key == "品名":
|
||
return (src.get("品名") or "").strip()
|
||
if key == "件数":
|
||
raw = (src.get("件数") or "").strip()
|
||
return _keep_or_add_unit(raw, ("件", "PCS"), "件") if raw else ""
|
||
if key == "毛重":
|
||
raw = (src.get("毛重") or "").strip()
|
||
return _keep_or_add_unit(raw, ("KGS", "KG", "公斤", "千克"), "") if raw else ""
|
||
if key == "体积":
|
||
raw = (src.get("体积") or "").strip()
|
||
return _keep_or_add_unit(raw, ("CBM", "M3", "M³", "立方米", "立方", "方"), "") if raw else ""
|
||
if key == "包装方式":
|
||
return (src.get("包装方式") or src.get("包装类型") or "").strip()
|
||
if key == "报价日期":
|
||
return (src.get("报价日期") or "").strip()
|
||
return (src.get(key) or "").strip()
|
||
|
||
|
||
def _sea_known_value(facts: dict[str, str], key: str) -> str:
|
||
"""海运已识别字段的销售侧展示值。"""
|
||
src = facts or {}
|
||
if key == "货量":
|
||
return (src.get("货量") or src.get("货物数量") or "").strip()
|
||
return (src.get(key) or "").strip()
|
||
|
||
|
||
def ask_clarify(
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||
*,
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||
facts: dict[str, str] | None = None,
|
||
missing_keys: Iterable[str] = (),
|
||
transport_mode: str = "空运",
|
||
) -> str:
|
||
"""
|
||
缺项补问：先回显已识别，再列待补充并给示例。
|
||
|
||
报价日期写进已识别（销售说了用原话，没说用当天），不出现在待补充。
|
||
"""
|
||
src = dict(facts or {})
|
||
skip = {"报价日期"}
|
||
missing = [k for k in missing_keys if k and k not in skip]
|
||
missing_set = set(missing)
|
||
sea = (transport_mode or "").strip() == "海运"
|
||
rows = _SEA_CLARIFY if sea else _AIR_CLARIFY
|
||
known = _sea_known_value if sea else _air_known_value
|
||
lines = ["请确认并补充以下信息："]
|
||
if transport_mode:
|
||
lines.append(f"运输方式：{transport_mode}")
|
||
for key, label, _example in rows:
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||
val = known(src, key)
|
||
if val:
|
||
lines.append(f"{label}：{val}")
|
||
lines.append("")
|
||
lines.append("待补充：")
|
||
any_missing = False
|
||
if "运输方式" in missing_set:
|
||
any_missing = True
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||
lines.append("运输方式：(如：空运）")
|
||
for key, label, example in rows:
|
||
if key in missing_set:
|
||
any_missing = True
|
||
lines.append(f"{label}：(如：{example}）")
|
||
if not any_missing:
|
||
return ""
|
||
return "\n".join(lines)
|
||
|
||
|
||
def ask_missing(display_names: Iterable[str]) -> str:
|
||
"""兼容旧调用：仅有展示名时仍走补问，但没有已识别回显。"""
|
||
alias = {
|
||
"起运地": "起运港",
|
||
"目的地": "目的港",
|
||
"起运地（机场名或三字码）": "起运港",
|
||
"目的地（机场名或三字码）": "目的港",
|
||
"毛重": "毛重",
|
||
"重量": "毛重",
|
||
"重量(KG)": "毛重",
|
||
"体积": "体积",
|
||
"体积(CBM)": "体积",
|
||
"包装类型": "包装方式",
|
||
"包装方式": "包装方式",
|
||
"货物数量": "货量",
|
||
"货量": "货量",
|
||
"整柜或拼柜": "整柜或拼柜",
|
||
"箱型箱量": "箱型箱量",
|
||
}
|
||
keys: list[str] = []
|
||
for name in display_names:
|
||
key = alias.get(name, name)
|
||
if key and key not in keys and key != "报价日期":
|
||
keys.append(key)
|
||
return ask_clarify(facts={}, missing_keys=keys, transport_mode="空运")
|
||
|
||
|
||
def _keep_or_add_unit(raw: str, known: tuple[str, ...], default: str) -> str:
|
||
"""
|
||
销售侧单位原样回显。
|
||
|
||
写了 1.5KG 就回 1.5KG，禁止改成 1.5KGS。没写单位才补 default（可空）。
|
||
"""
|
||
text = (raw or "").strip()
|
||
if not text:
|
||
return "-"
|
||
upper = text.upper()
|
||
for unit in known:
|
||
if upper.endswith(unit.upper()):
|
||
return text
|
||
if default and not any(ch.isalpha() or ch in "立方件" for ch in text):
|
||
return f"{text}{default}"
|
||
return text
|
||
|
||
|
||
def _with_unit(raw: str, suffix: str) -> str:
|
||
"""兼容旧调用：已带单位则原样。重量不要走这里补 KGS。"""
|
||
if suffix.upper() == "KGS":
|
||
return _keep_or_add_unit(raw, ("KGS", "KG", "公斤", "千克"), "")
|
||
if suffix.upper() == "CBM":
|
||
return _keep_or_add_unit(raw, ("CBM", "M3", "M³", "立方米", "立方", "方"), "")
|
||
return _keep_or_add_unit(raw, (suffix,), suffix)
|
||
|
||
|
||
def inquiry_field_lines(
|
||
*,
|
||
work_order_no: str,
|
||
facts: dict[str, str],
|
||
transport_mode: str = "空运",
|
||
) -> list[str]:
|
||
"""
|
||
询价确认字段行（销售可见）。
|
||
|
||
起运/目的展示销售原文（南京/北京），三字码只给出站 TMS，不对销售展示。
|
||
"""
|
||
origin = (facts.get("起运港") or "-").strip()
|
||
dest = (facts.get("目的港") or "-").strip()
|
||
cargo = (facts.get("品名") or "-").strip() or "-"
|
||
pack = (facts.get("包装方式") or facts.get("包装类型") or "-").strip() or "-"
|
||
quote_date = (facts.get("报价日期") or "-").strip() or "-"
|
||
if (transport_mode or "").strip() == "海运":
|
||
qty = (facts.get("货量") or facts.get("货物数量") or "-").strip() or "-"
|
||
load = (facts.get("整柜或拼柜") or "-").strip() or "-"
|
||
box = (facts.get("箱型箱量") or "-").strip() or "-"
|
||
return [
|
||
f"工单号：{work_order_no}",
|
||
f"运输方式：{transport_mode}",
|
||
f"起运港：{origin}",
|
||
f"目的港：{dest}",
|
||
f"品名：{cargo}",
|
||
f"货物数量：{qty}",
|
||
f"整柜或拼柜：{load}",
|
||
f"箱型箱量：{box}",
|
||
f"报价日期：{quote_date}",
|
||
]
|
||
return [
|
||
f"工单号：{work_order_no}",
|
||
f"运输方式：{transport_mode}",
|
||
f"起运地：{origin}",
|
||
f"目的地：{dest}",
|
||
f"品名：{cargo}",
|
||
f"件数：{_with_unit(str(facts.get('件数') or ''), '件')}",
|
||
f"重量：{_with_unit(str(facts.get('毛重') or ''), 'KGS')}",
|
||
f"体积：{_with_unit(str(facts.get('体积') or ''), 'CBM')}",
|
||
f"包装类型：{pack}",
|
||
f"报价日期：{quote_date}",
|
||
]
|
||
|
||
|
||
def inquiry_card(
|
||
*,
|
||
work_order_no: str,
|
||
facts: dict[str, str],
|
||
first_or_same: str = "first",
|
||
transport_mode: str = "空运",
|
||
) -> str:
|
||
"""
|
||
建单后的询价确认。
|
||
|
||
无标题、无 [test]。first_or_same 保留兼容，不再对销售展示。
|
||
"""
|
||
_ = first_or_same
|
||
lines = inquiry_field_lines(
|
||
work_order_no=work_order_no, facts=facts, transport_mode=transport_mode
|
||
)
|
||
lines.append("工单已创建，正在查询TMS报价。")
|
||
return "\n".join(lines)
|
||
|
||
|
||
def canonical_button(raw: str) -> str:
|
||
"""把销售点卡 / 原文 / 企微 EventKey 收成标准按钮文案；对不上返回空。"""
|
||
text = (raw or "").strip().strip("【】")
|
||
if text in {BTN_SKIP_COLLAB, BTN_SKIP_COLLAB_OLD, BTN_SKIP_COLLAB_KEY}:
|
||
return BTN_SKIP_COLLAB
|
||
# 新卡 EventKey 带工单号：skip_collab:WO…，避免点旧卡落到最新单
|
||
if text.startswith(f"{BTN_SKIP_COLLAB_KEY}:"):
|
||
return BTN_SKIP_COLLAB
|
||
if text in {BTN_PULL_COLLAB, BTN_PULL_COLLAB_KEY} or text.startswith(
|
||
f"{BTN_PULL_COLLAB_KEY}:"
|
||
):
|
||
return BTN_PULL_COLLAB
|
||
if text in {BTN_ADOPT_EXCEL, BTN_ADOPT_EXCEL_CARD, BTN_ADOPT_EXCEL_KEY} or text.startswith(
|
||
f"{BTN_ADOPT_EXCEL_KEY}:"
|
||
):
|
||
return BTN_ADOPT_EXCEL
|
||
if text in {BTN_ADOPT_PDF, BTN_ADOPT_PDF_CARD, BTN_ADOPT_PDF_KEY} or text.startswith(
|
||
f"{BTN_ADOPT_PDF_KEY}:"
|
||
):
|
||
return BTN_ADOPT_PDF
|
||
if text in {BTN_REJECT_KEY} or text.startswith(f"{BTN_REJECT_KEY}:"):
|
||
return BTN_REJECT
|
||
if text in {BTN_COPY_TICKET, BTN_COPY_TICKET_KEY} or text.startswith(
|
||
f"{BTN_COPY_TICKET_KEY}:"
|
||
):
|
||
return BTN_COPY_TICKET
|
||
if text in {BTN_DEAL, BTN_DEAL_KEY} or text.startswith(f"{BTN_DEAL_KEY}:"):
|
||
return BTN_DEAL
|
||
if text in {BTN_LOST, BTN_LOST_KEY} or text.startswith(f"{BTN_LOST_KEY}:"):
|
||
return BTN_LOST
|
||
if text in {BTN_NEGOTIATE, BTN_NEGOTIATE_KEY} or text.startswith(
|
||
f"{BTN_NEGOTIATE_KEY}:"
|
||
):
|
||
return BTN_NEGOTIATE
|
||
if text == BTN_SKIP_COLLAB_DONE:
|
||
return ""
|
||
for btn in (BTN_ADOPT_EXCEL, BTN_ADOPT_PDF, BTN_REJECT, BTN_DEAL, BTN_LOST, BTN_NEGOTIATE):
|
||
if text == btn:
|
||
return btn
|
||
return ""
|
||
|
||
|
||
def extract_work_order_no(text: str) -> str:
|
||
"""从任意原话里抽出 WO + 12 位数字；没有则空。不判断意图。"""
|
||
hit = _WO_NO.search(text or "")
|
||
return hit.group(0).upper() if hit else ""
|
||
|
||
|
||
def card_task_id(kind: str, work_order_no: str) -> str:
|
||
"""
|
||
每次出卡一个新 task_id。企微 42014：同一 task_id 不能再发，会整卡失败只剩文字。
|
||
|
||
工单号仍嵌在前缀里，点卡回调靠 work_order_from_card_meta 找回。
|
||
"""
|
||
stamp = f"{int(time.time() * 1000):x}{uuid.uuid4().hex[:4]}"
|
||
return f"{kind}-{work_order_no}-{stamp}"
|
||
|
||
|
||
def looks_like_continue_ticket(text: str) -> bool:
|
||
"""
|
||
无网夹具用的弱提示。正式环境必须由大模型判续办意图。
|
||
禁止把本函数当成生产唯一路由。
|
||
"""
|
||
raw = (text or "").strip()
|
||
if not raw:
|
||
return False
|
||
return any(token in raw for token in _CONTINUE_HINT)
|
||
|
||
|
||
def work_order_from_card_meta(
|
||
card_meta: dict[str, Any] | None = None,
|
||
*,
|
||
text: str = "",
|
||
) -> str:
|
||
"""
|
||
从企微点卡回调用找回「点的是哪一张卡当时的工单」。
|
||
|
||
优先 TaskId / EventKey 里的工单号（quote-WO…、scheme-adopt_excel-WO…）。
|
||
对不上返回空：调用方按该销售当前最新书签处理。
|
||
"""
|
||
src = card_meta or {}
|
||
for raw in (
|
||
str(src.get("task_id") or "").strip(),
|
||
str(src.get("event_key") or "").strip(),
|
||
(text or "").strip(),
|
||
):
|
||
no = _work_order_in_token(raw)
|
||
if no:
|
||
return no
|
||
return ""
|
||
|
||
|
||
def deal_card_version(card_meta: dict[str, Any] | None = None, *, text: str = "") -> int:
|
||
"""从成交卡 EventKey 取出 vN；没有则 0（旧私聊卡）。"""
|
||
src = card_meta or {}
|
||
for raw in (
|
||
str(src.get("event_key") or ""),
|
||
str(src.get("task_id") or ""),
|
||
text or "",
|
||
):
|
||
hit = re.search(r":v(\d+)\s*$", raw)
|
||
if hit:
|
||
return int(hit.group(1))
|
||
return 0
|
||
|
||
|
||
def _work_order_in_token(raw: str) -> str:
|
||
"""从 TaskId / EventKey 里抽出 WO 工单号；没有则空。"""
|
||
text = (raw or "").strip()
|
||
if not text:
|
||
return ""
|
||
for prefix in (
|
||
f"{BTN_SKIP_COLLAB_KEY}:",
|
||
f"{BTN_PULL_COLLAB_KEY}:",
|
||
f"{BTN_ADOPT_EXCEL_KEY}:",
|
||
f"{BTN_ADOPT_PDF_KEY}:",
|
||
f"{BTN_REJECT_KEY}:",
|
||
f"{BTN_COPY_TICKET_KEY}:",
|
||
f"{BTN_DEAL_KEY}:",
|
||
f"{BTN_LOST_KEY}:",
|
||
f"{BTN_NEGOTIATE_KEY}:",
|
||
):
|
||
if text.startswith(prefix):
|
||
rest = text[len(prefix) :].strip()
|
||
if rest.upper().startswith("WO"):
|
||
return extract_work_order_no(rest) or rest.split("-", 1)[0]
|
||
# 卡片 task_id 会带时间后缀（scheme-WO…-abc），只取 WO+12 位。
|
||
return extract_work_order_no(text)
|
||
|
||
|
||
_CURRENCY_PREFIX = re.compile(r"^[A-Za-z]{3}\b")
|
||
|
||
|
||
def money_text(amount: Any, currency: str = "") -> str:
|
||
"""
|
||
销售可见金额：TMS 有币种就写成「CNY 14669.60」。
|
||
|
||
金额已带三字码前缀则原样。没有币种不编造 CNY/USD。
|
||
"""
|
||
raw = str(amount if amount not in (None, "") else "").strip()
|
||
if not raw or raw == "-":
|
||
return raw or "-"
|
||
if _CURRENCY_PREFIX.match(raw):
|
||
return raw
|
||
code = str(currency or "").strip().upper()
|
||
if code == "RMB":
|
||
code = "CNY"
|
||
if not code:
|
||
return raw
|
||
return f"{code} {raw}"
|
||
|
||
|
||
def quote_fee_lines(quote: dict[str, Any] | None) -> list[tuple[str, str]]:
|
||
"""
|
||
价格明细行：优先 TMS fee_lines，否则用运费/其它/合计兜底。
|
||
|
||
返回 (费用名, 金额) ，空金额不展示。金额带 TMS 币种，不编造。
|
||
"""
|
||
src = dict(quote or {})
|
||
header_ccy = str(src.get("currency") or src.get("currencyCode") or "").strip()
|
||
raw = src.get("fee_lines")
|
||
parsed: Any = raw
|
||
if isinstance(raw, str) and raw.strip():
|
||
try:
|
||
parsed = json.loads(raw)
|
||
except json.JSONDecodeError:
|
||
parsed = None
|
||
lines: list[tuple[str, str]] = []
|
||
if isinstance(parsed, list):
|
||
for item in parsed:
|
||
if not isinstance(item, dict):
|
||
continue
|
||
name = str(item.get("name") or item.get("label") or "").strip()
|
||
amount = str(item.get("amount") or item.get("value") or "").strip()
|
||
line_ccy = str(item.get("currency") or item.get("currencyCode") or header_ccy).strip()
|
||
if name and amount and amount != "-":
|
||
lines.append((name, money_text(amount, line_ccy)))
|
||
if lines:
|
||
return lines
|
||
freight = str(src.get("freight") or "").strip()
|
||
other = str(src.get("other_fee") or "").strip()
|
||
if freight and freight != "-":
|
||
lines.append(("空运费", money_text(freight, header_ccy)))
|
||
if other and other != "-":
|
||
lines.append(("其他附加费", money_text(other, header_ccy)))
|
||
return lines
|
||
|
||
|
||
def quote_area_fee_text(quote: dict[str, Any] | None) -> str:
|
||
"""
|
||
卡片引用条正文：费用行 + 总销售价合计。
|
||
|
||
必须走 quote_text。塞进 quote_area.title 会被企微整段藏掉。
|
||
"""
|
||
src = dict(quote or {})
|
||
header_ccy = str(src.get("currency") or src.get("currencyCode") or "").strip()
|
||
total = money_text(str(src.get("total") or "-").strip() or "-", header_ccy)
|
||
fee_lines = [f"{name}：{amount}" for name, amount in quote_fee_lines(src)]
|
||
fee_lines.append(f"总销售价合计：{total}")
|
||
return "\n".join(fee_lines)
|
||
|
||
|
||
# 企微引用条过长会被客户端裁成省略号。海运常有 6～8 项费用，必须走文本明细。
|
||
_QUOTE_AREA_SAFE_CHARS = 80
|
||
|
||
|
||
def quote_area_safe_text(quote: dict[str, Any] | None) -> str:
|
||
"""
|
||
卡片引用条：短报价原样；超长只留合计，避免半截费用名。
|
||
|
||
完整明细由 sea_quote_detail_text 另发一条文本。空运卡仍用 quote_area_fee_text。
|
||
"""
|
||
full = quote_area_fee_text(quote)
|
||
if len(full) <= _QUOTE_AREA_SAFE_CHARS:
|
||
return full
|
||
src = dict(quote or {})
|
||
header_ccy = str(src.get("currency") or src.get("currencyCode") or "").strip()
|
||
total = money_text(str(src.get("total") or "-").strip() or "-", header_ccy)
|
||
n = len(quote_fee_lines(src))
|
||
if n:
|
||
return f"总销售价合计：{total}\n共{n}项费用，详见上一条明细"
|
||
return f"总销售价合计：{total}"
|
||
|
||
|
||
def sea_quote_detail_text(
|
||
*,
|
||
work_order_no: str,
|
||
quote: dict[str, Any],
|
||
first_or_same: str = "first",
|
||
history_work_order_no: str = "",
|
||
status: str = "已报价",
|
||
) -> str:
|
||
"""
|
||
海运完整价格明细文本：来源、工单号、费用行、合计。
|
||
|
||
时效、报价有效期只在卡片上出现，这里不写，避免和卡重复。
|
||
不受卡片引用条字数限制。first_or_same 只兼容调用方。
|
||
"""
|
||
_ = first_or_same, history_work_order_no, status
|
||
src = dict(quote or {})
|
||
source = str(src.get("source_label") or "TMS标准报价").replace(" ", "")
|
||
return "\n".join(
|
||
[source, f"{work_order_no}价格明细", quote_area_fee_text(src)]
|
||
)
|
||
|
||
|
||
def collab_hint(work_order_no: str) -> str:
|
||
"""价格卡协同说明：无「内部协同」前缀，紧挨生成报价单按钮上方。"""
|
||
return (
|
||
f"若需要咨询内部航线人员，请手动拉新人与智能体到原有群，"
|
||
f"并在群聊发送工单编号{work_order_no}。"
|
||
)
|
||
|
||
|
||
def _strip_leading_dash(raw: str) -> str:
|
||
"""去掉时效前导 '-' / '—'，避免销售看到「-3-5天」或「-；3-5天」。"""
|
||
text = (raw or "").strip()
|
||
while text.startswith(("-", "—", "–")):
|
||
rest = text[1:].lstrip(" \t；;，,")
|
||
if not rest:
|
||
return ""
|
||
text = rest
|
||
return text
|
||
|
||
|
||
def tms_eta_display(quote: dict[str, Any] | None) -> str:
|
||
"""时效只取 TMS 回的 eta / 预计送达；没有就「-」。禁止本地编。前导横杠会剥掉。"""
|
||
src = dict(quote or {})
|
||
eta = _strip_leading_dash(str(src.get("eta") or ""))
|
||
if eta:
|
||
return eta
|
||
dated = _strip_leading_dash(
|
||
str(src.get("eta_date") or src.get("estimated_delivery") or "")
|
||
)
|
||
return dated or "-"
|
||
|
||
|
||
def tms_valid_until_display(quote: dict[str, Any] | None) -> str:
|
||
"""报价有效期只取 TMS 原文，没有就 "-"。"""
|
||
src = dict(quote or {})
|
||
raw = str(
|
||
src.get("valid_until")
|
||
or src.get("validUntil")
|
||
or src.get("quoteValidUntil")
|
||
or ""
|
||
).strip()
|
||
return raw if raw else "-"
|
||
|
||
|
||
def similar_inquiry_line(*, first_or_same: str, history_work_order_no: str = "") -> str:
|
||
"""
|
||
相同询价内容检索文案（主账仍会算，销售侧价格卡已隐藏，不再调用）。
|
||
"""
|
||
no = (history_work_order_no or "").strip()
|
||
if first_or_same == "same" and no:
|
||
return f"相同询价内容检索：引用历史工单号{no}"
|
||
return "相同询价内容检索：首次询价"
|
||
|
||
|
||
def quote_detail_lines(
|
||
quote: dict[str, Any] | None,
|
||
*,
|
||
first_or_same: str = "first",
|
||
history_work_order_no: str = "",
|
||
status: str = "已报价",
|
||
) -> list[str]:
|
||
"""
|
||
价格明细正文：TMS 费用、合计、时效、有效期。
|
||
|
||
给文本兜底和企微引用条共用，禁止在这里编时效/有效期。
|
||
价格卡不展示工单状态，也不展示相同询价内容检索。
|
||
"""
|
||
_ = status, first_or_same, history_work_order_no
|
||
src = dict(quote or {})
|
||
header_ccy = str(src.get("currency") or src.get("currencyCode") or "").strip()
|
||
total = money_text(str(src.get("total") or "-").strip() or "-", header_ccy)
|
||
lines = [f"{name}：{amount}" for name, amount in quote_fee_lines(src)]
|
||
lines.append(f"总销售价合计：{total}")
|
||
lines.append(f"时效：{tms_eta_display(src)}")
|
||
lines.append(f"报价有效期：{tms_valid_until_display(src)}")
|
||
return lines
|
||
|
||
|
||
def tms_hit_card(
|
||
*,
|
||
work_order_no: str,
|
||
quote: dict[str, Any],
|
||
first_or_same: str = "first",
|
||
history_work_order_no: str = "",
|
||
status: str = "已报价",
|
||
) -> str:
|
||
"""
|
||
有价后的价格明细（文本兜底，模板卡发失败时仍给销售看）。
|
||
|
||
顺序：来源 → 价格明细 → 报价正文 → 协同说明 → 按钮。
|
||
"""
|
||
src = dict(quote or {})
|
||
source = str(src.get("source_label") or "TMS标准报价").replace(" ", "")
|
||
lines = [source, f"{work_order_no}价格明细"]
|
||
lines.extend(
|
||
quote_detail_lines(
|
||
src,
|
||
first_or_same=first_or_same,
|
||
history_work_order_no=history_work_order_no,
|
||
status=status,
|
||
)
|
||
)
|
||
lines.append("")
|
||
lines.append(collab_hint(work_order_no))
|
||
lines.append(BTN_SKIP_COLLAB)
|
||
return "\n".join(lines)
|
||
|
||
|
||
def tms_hit_wecom_payload(
|
||
*,
|
||
work_order_no: str,
|
||
quote: dict[str, Any],
|
||
first_or_same: str = "first",
|
||
history_work_order_no: str = "",
|
||
status: str = "已报价",
|
||
) -> dict[str, Any]:
|
||
"""
|
||
一张价格卡，销售侧顺序：
|
||
|
||
价格明细
|
||
┌ 引用条：空运费 / 其它费用 / 总销售价合计
|
||
时效、报价有效期
|
||
协同说明（普通文字，贴按钮上方）
|
||
按钮
|
||
|
||
相同询价内容检索对销售隐藏；first_or_same 只兼容调用方，不展示。
|
||
企微 quote_area.title 只能很短，超长会被整段藏掉。报价必须放 quote_text。
|
||
不用 horizontal：它会排到副标题后面，把费用挤到按钮前。
|
||
"""
|
||
_ = first_or_same, history_work_order_no
|
||
src = dict(quote or {})
|
||
source = str(src.get("source_label") or "TMS标准报价").replace(" ", "")
|
||
meta = "\n".join(
|
||
[
|
||
f"时效：{tms_eta_display(src)}",
|
||
f"报价有效期：{tms_valid_until_display(src)}",
|
||
"",
|
||
collab_hint(work_order_no),
|
||
]
|
||
)
|
||
return {
|
||
"msgtype": "template_card",
|
||
"template_card": {
|
||
"card_type": "button_interaction",
|
||
"source": {"desc": source, "desc_color": 0},
|
||
"main_title": {"title": f"{work_order_no}价格明细"},
|
||
"quote_area": {
|
||
"type": 0,
|
||
"quote_text": quote_area_fee_text(src),
|
||
},
|
||
"sub_title_text": meta,
|
||
"task_id": card_task_id("quote", work_order_no),
|
||
"button_list": [
|
||
{
|
||
"text": BTN_SKIP_COLLAB,
|
||
"style": 1,
|
||
# EventKey 也带工单号：TaskId 偶发缺失时仍能找回当时那一单
|
||
"key": f"{BTN_SKIP_COLLAB_KEY}:{work_order_no}",
|
||
}
|
||
],
|
||
},
|
||
}
|
||
|
||
|
||
def skip_collab_card_update(*, response_code: str, replace_name: str = "") -> dict[str, Any]:
|
||
"""
|
||
点过模板卡后更新原卡：被点按钮改成已提交，整卡置灰不可再点。
|
||
|
||
必须带企微回调 ResponseCode；无码则不要入出站。
|
||
成交卡三个按钮共用这一条，replace_name 默认「已提交」。
|
||
"""
|
||
return {
|
||
"msgtype": "update_template_card",
|
||
"response_code": response_code,
|
||
"button": {"replace_name": (replace_name or BTN_SKIP_COLLAB_DONE).strip() or BTN_SKIP_COLLAB_DONE},
|
||
}
|
||
|
||
|
||
def tms_miss_quote_text(*, work_order_no: str) -> str:
|
||
"""文字兜底里的拉群句，与现网图一致。"""
|
||
return f"请手动拉相关人员和智能体到原有群，并在群聊发送工单编号{work_order_no}"
|
||
|
||
|
||
def tms_miss_hint() -> str:
|
||
"""卡片标题下灰字：与现网图一致。"""
|
||
return "TMS 标准价库暂无匹配报价"
|
||
|
||
|
||
def tms_miss_body() -> str:
|
||
"""卡片中间说明：需求已建单。"""
|
||
return "需求已解析并创建工单。"
|
||
|
||
|
||
def tms_miss(*, work_order_no: str) -> str:
|
||
"""
|
||
卡片发送失败时的短兜底。拉群句另发，不写在这里。
|
||
禁止在没打 TMS 前用本句冒充无价。
|
||
"""
|
||
no = (work_order_no or "").strip()
|
||
return f"询价工单{no}已建立，TMS标准价库暂无匹配报价。"
|
||
|
||
|
||
def tms_miss_followup(*, work_order_no: str) -> str:
|
||
"""出卡后再发的独立一句：拉人进群并带上工单号。"""
|
||
return tms_miss_quote_text(work_order_no=work_order_no)
|
||
|
||
|
||
def copy_ticket_text(*, work_order_no: str) -> str:
|
||
"""
|
||
点「复制工单号」后回给销售的正文：只含工单号。
|
||
|
||
企微模板卡按钮不能写系统剪贴板。整条消息只有工单号，销售长按「复制」不会夹杂其它字。
|
||
"""
|
||
return (work_order_no or "").strip()
|
||
|
||
|
||
def tms_miss_wecom_payload(
|
||
*,
|
||
work_order_no: str,
|
||
action_url: str = "",
|
||
copy_url: str = "",
|
||
) -> dict[str, Any]:
|
||
"""
|
||
TMS 已查过、确认没价：一张文本通知卡（对齐现网图）。
|
||
|
||
询价工单号 / 灰字无价说明 / 建单说明 / 工单状态与查价结果。
|
||
不要「来源」行、不要按钮。企微 text_notice 必须带可信域名 card_action。
|
||
copy_url 忽略：不再跳复制页。
|
||
"""
|
||
_ = copy_url
|
||
no = (work_order_no or "").strip()
|
||
card: dict[str, Any] = {
|
||
"card_type": "text_notice",
|
||
"source": {"desc": "TMS查价结果", "desc_color": 0},
|
||
"main_title": {
|
||
"title": f"询价工单 {no}",
|
||
"desc": tms_miss_hint(),
|
||
},
|
||
"sub_title_text": tms_miss_body(),
|
||
"horizontal_content_list": [
|
||
{"keyname": "工单状态", "value": "询价中"},
|
||
{"keyname": "查价结果", "value": "暂无匹配报价"},
|
||
],
|
||
"task_id": card_task_id("miss", no),
|
||
}
|
||
url = (action_url or "").strip()
|
||
if url:
|
||
card["card_action"] = {"type": 1, "url": url}
|
||
return {"msgtype": "template_card", "template_card": card}
|
||
|
||
|
||
def tms_contract_gap(*, work_order_no: str) -> str:
|
||
"""已废弃：不再因字典对不上拦查价；保留以免旧单测/引用报错。"""
|
||
return tms_miss(work_order_no=work_order_no)
|
||
|
||
|
||
def tms_need_more(*, work_order_no: str, hint: str = "") -> str:
|
||
"""已废弃：TMS 回 1003 按合同收成暂无报价。保留以免旧引用报错。"""
|
||
_ = hint
|
||
return tms_miss(work_order_no=work_order_no)
|
||
|
||
|
||
def skip_collab_ack() -> str:
|
||
return "好的，已跳过内部协同。正在按 TMS 标准报价生成报价单草稿…"
|
||
|
||
|
||
def sea_collab_ask() -> str:
|
||
"""海运有价卡协同问句。"""
|
||
return "是否拉产品人员进群协同？"
|
||
|
||
|
||
def sea_miss_ask() -> str:
|
||
"""海运无价卡协同问句。"""
|
||
return "未查到合适报价，是否需要拉内部产品人员进群，进行手工协同报价？"
|
||
|
||
|
||
def sea_tms_hit_card(
|
||
*,
|
||
work_order_no: str,
|
||
quote: dict[str, Any],
|
||
first_or_same: str = "first",
|
||
history_work_order_no: str = "",
|
||
status: str = "已报价",
|
||
) -> str:
|
||
"""海运有价：价格明细 + 拉群问句 + 两个按钮。空运卡片函数保持不动。"""
|
||
src = dict(quote or {})
|
||
source = str(src.get("source_label") or "TMS标准报价").replace(" ", "")
|
||
lines = [source, f"{work_order_no}价格明细"]
|
||
lines.extend(
|
||
quote_detail_lines(
|
||
src,
|
||
first_or_same=first_or_same,
|
||
history_work_order_no=history_work_order_no,
|
||
status=status,
|
||
)
|
||
)
|
||
lines.append("")
|
||
lines.append(sea_collab_ask())
|
||
lines.append(BTN_PULL_COLLAB)
|
||
lines.append(BTN_SKIP_COLLAB)
|
||
return "\n".join(lines)
|
||
|
||
|
||
def sea_tms_hit_wecom_payload(
|
||
*,
|
||
work_order_no: str,
|
||
quote: dict[str, Any],
|
||
first_or_same: str = "first",
|
||
history_work_order_no: str = "",
|
||
status: str = "已报价",
|
||
) -> dict[str, Any]:
|
||
"""海运有价企微卡：价格明细 + 问句 + 拉群 / 跳过协同。"""
|
||
_ = first_or_same, history_work_order_no, status
|
||
src = dict(quote or {})
|
||
source = str(src.get("source_label") or "TMS标准报价").replace(" ", "")
|
||
meta = "\n".join(
|
||
[
|
||
f"时效：{tms_eta_display(src)}",
|
||
f"报价有效期：{tms_valid_until_display(src)}",
|
||
"",
|
||
sea_collab_ask(),
|
||
]
|
||
)
|
||
return {
|
||
"msgtype": "template_card",
|
||
"template_card": {
|
||
"card_type": "button_interaction",
|
||
"source": {"desc": source, "desc_color": 0},
|
||
"main_title": {"title": f"{work_order_no}价格明细"},
|
||
"quote_area": {
|
||
"type": 0,
|
||
"quote_text": quote_area_safe_text(src),
|
||
},
|
||
"sub_title_text": meta,
|
||
"task_id": card_task_id("quote", work_order_no),
|
||
"button_list": [
|
||
{
|
||
"text": BTN_PULL_COLLAB,
|
||
"style": 1,
|
||
"key": f"{BTN_PULL_COLLAB_KEY}:{work_order_no}",
|
||
},
|
||
{
|
||
"text": BTN_SKIP_COLLAB,
|
||
"style": 1,
|
||
"key": f"{BTN_SKIP_COLLAB_KEY}:{work_order_no}",
|
||
},
|
||
],
|
||
},
|
||
}
|
||
|
||
|
||
def sea_tms_miss(*, work_order_no: str) -> str:
|
||
"""海运无价文字兜底：工单号、暂无匹配、询价中、拉群问句。"""
|
||
no = (work_order_no or "").strip()
|
||
return "\n".join(
|
||
[
|
||
f"询价工单 {no}",
|
||
"暂无匹配报价",
|
||
"工单状态：询价中",
|
||
sea_miss_ask(),
|
||
BTN_PULL_COLLAB,
|
||
]
|
||
)
|
||
|
||
|
||
def sea_tms_miss_wecom_payload(*, work_order_no: str, action_url: str = "") -> dict[str, Any]:
|
||
"""
|
||
海运无价一张卡：工单号、暂无匹配、询价中、拉群问句、一个按钮。
|
||
|
||
禁止再写「请手动拉人到原有群」。
|
||
"""
|
||
no = (work_order_no or "").strip()
|
||
card: dict[str, Any] = {
|
||
"card_type": "button_interaction",
|
||
"source": {"desc": "TMS查价结果", "desc_color": 0},
|
||
"main_title": {
|
||
"title": f"询价工单 {no}",
|
||
"desc": "暂无匹配报价",
|
||
},
|
||
"sub_title_text": "\n".join(
|
||
[
|
||
"需求已解析并创建工单。",
|
||
sea_miss_ask(),
|
||
]
|
||
),
|
||
"horizontal_content_list": [
|
||
{"keyname": "工单状态", "value": "询价中"},
|
||
{"keyname": "查价结果", "value": "暂无匹配报价"},
|
||
],
|
||
"task_id": card_task_id("miss", no),
|
||
"button_list": [
|
||
{
|
||
"text": BTN_PULL_COLLAB,
|
||
"style": 1,
|
||
"key": f"{BTN_PULL_COLLAB_KEY}:{no}",
|
||
}
|
||
],
|
||
}
|
||
url = (action_url or "").strip()
|
||
if url:
|
||
card["card_action"] = {"type": 1, "url": url}
|
||
return {"msgtype": "template_card", "template_card": card}
|
||
|
||
|
||
def _role_label(name: str, role: str) -> str:
|
||
"""姓名前加岗位，避免「销售甲、乙」被读成两人都是销售。已带岗位前缀的不再重复加。"""
|
||
text = (name or "").strip()
|
||
if not text:
|
||
return role
|
||
if text.startswith(role):
|
||
return text
|
||
return f"{role}{text}"
|
||
|
||
|
||
def sea_group_created(*, work_order_no: str, sales_name: str, product_names: list[str]) -> str:
|
||
"""拉群成功后的私聊。已邀请写成「销售某某、产品某某」，岗位不能省略。"""
|
||
no = (work_order_no or "").strip()
|
||
sales = _role_label(sales_name, "销售")
|
||
products = "、".join(
|
||
_role_label(n, "产品") for n in (product_names or []) if (n or "").strip()
|
||
) or "产品"
|
||
return (
|
||
f"协同群已创建，群名与工单号一致：{no}。"
|
||
f"已邀请：{sales}、{products}。请在群聊中继续确认报价。"
|
||
)
|
||
|
||
|
||
def sea_group_exists(*, work_order_no: str) -> str:
|
||
"""同一工单已有群，不再新建。"""
|
||
no = (work_order_no or "").strip()
|
||
return f"协同群已在，群名与工单号一致：{no}。请到该群继续确认报价。"
|
||
|
||
|
||
def sea_group_no_staff() -> str:
|
||
"""没有可拉的产品人员，不建空群。"""
|
||
return "没有可拉的产品人员。请先在后台「员工管理」维护本线路的海运产品岗后再试。"
|
||
|
||
|
||
def group_sheet_send_fail() -> str:
|
||
"""模板已填好但没发进群。"""
|
||
return "报价单已生成，发到群里失败，请稍后重试。"
|
||
|
||
|
||
def sea_group_create_fail(*, reason: str = "") -> str:
|
||
"""建群失败，按钮保持可点。"""
|
||
extra = (reason or "").strip()
|
||
if extra:
|
||
return f"建群失败：{extra}。请稍后重试。"
|
||
return "建群失败，请稍后重试。"
|
||
|
||
|
||
def sea_group_brief(
|
||
*,
|
||
work_order_no: str,
|
||
facts: dict[str, str],
|
||
quote: dict[str, Any] | None,
|
||
collab_facts: dict[str, str] | None,
|
||
sales_name: str,
|
||
product_names: list[str],
|
||
has_price: bool,
|
||
) -> str:
|
||
"""
|
||
群里自动摘要：@销售 @产品 + 工单号 + 询价字段 + 协同字段 + TMS 报价。
|
||
|
||
三段之间空一行，方便群里扫。协同没填写 -。
|
||
HS编码对外写成商品海关编码。无价只写「TMS 暂无匹配报价」。
|
||
"""
|
||
no = (work_order_no or "").strip()
|
||
sales = (sales_name or "").strip() or "销售"
|
||
products = [n.strip() for n in (product_names or []) if (n or "").strip()]
|
||
at_bits = [f"@{sales}"] + [f"@{n}" for n in products]
|
||
lines = [" ".join(at_bits), f"工单号：{no}", "询价字段："]
|
||
lines.extend(
|
||
inquiry_field_lines(work_order_no=no, facts=facts, transport_mode="海运")[1:]
|
||
)
|
||
lines.append("")
|
||
lines.append("协同补充字段：")
|
||
collab = dict(collab_facts or {})
|
||
for key in SEA_COLLAB_FIELDS:
|
||
label = SEA_COLLAB_DISPLAY.get(key, key)
|
||
val = (collab.get(key) or collab.get(label) or "").strip() or "-"
|
||
lines.append(f"{label}：{val}")
|
||
lines.append("")
|
||
lines.append("TMS报价：")
|
||
if has_price and quote:
|
||
lines.extend(quote_detail_lines(quote))
|
||
else:
|
||
lines.append("TMS 暂无匹配报价")
|
||
return "\n".join(lines)
|
||
|
||
|
||
def scheme_card(
|
||
*,
|
||
work_order_no: str,
|
||
status: str,
|
||
facts: dict[str, str],
|
||
quote: dict[str, Any],
|
||
transport_mode: str = "空运",
|
||
) -> str:
|
||
"""
|
||
报价方案文本兜底（模板卡发失败时仍给销售看）。
|
||
|
||
与卡片同一套字段，禁止漏项。不再展示工单状态。
|
||
"""
|
||
_ = status
|
||
src = dict(quote or {})
|
||
# 方案卡不展示询价「报价日期」，改展示 TMS 报价有效期
|
||
body = "\n".join(
|
||
line
|
||
for line in inquiry_field_lines(
|
||
work_order_no=work_order_no, facts=facts, transport_mode=transport_mode
|
||
)
|
||
if not line.startswith("报价日期：")
|
||
)
|
||
eta = tms_eta_display(src)
|
||
valid = tms_valid_until_display(src)
|
||
lines = [
|
||
f"【{work_order_no}报价方案】",
|
||
body,
|
||
"价格明细",
|
||
quote_area_fee_text(src),
|
||
f"时效：{eta or '-'}",
|
||
f"报价有效期：{valid}",
|
||
"请确认是否采用该报价方案：",
|
||
f"【{BTN_ADOPT_EXCEL_CARD}】",
|
||
f"【{BTN_ADOPT_PDF_CARD}】",
|
||
f"【{BTN_REJECT}】",
|
||
]
|
||
return "\n".join(lines)
|
||
|
||
|
||
def _clip(raw: str, limit: int) -> str:
|
||
"""企微列表格有字数建议；超长才裁，避免空白。"""
|
||
text = (raw or "").strip() or "-"
|
||
return text if len(text) <= limit else text[: limit - 1] + "…"
|
||
|
||
|
||
def scheme_transport_mode(business_line: str = "", fallback: str = "空运") -> str:
|
||
"""会话业务线 → 方案卡运输方式。海运不得再写成空运。"""
|
||
raw = (business_line or "").strip()
|
||
line = raw.upper()
|
||
if line == "SEA" or raw == "海" or "海运" in raw:
|
||
return "海运"
|
||
if line == "LAND" or raw == "陆" or "陆运" in raw:
|
||
return "陆运"
|
||
if line == "AIR" or raw == "空" or "空运" in raw:
|
||
return "空运"
|
||
return (fallback or "空运").strip() or "空运"
|
||
|
||
|
||
def scheme_horizontal_rows(
|
||
*,
|
||
work_order_no: str,
|
||
facts: dict[str, str],
|
||
quote: dict[str, Any],
|
||
transport_mode: str = "空运",
|
||
) -> list[dict[str, str]]:
|
||
"""
|
||
卡片字段：一行一项，每格独立字数，不会像副标题整段截成 8CB…。
|
||
|
||
企微 horizontal 最多 6 条。运输方式写进航线行，避免丢字段。
|
||
海运用货物数量/整柜或拼柜/箱型箱量，禁止套空运件数毛重体积包装。
|
||
不用 sub_title 堆字段（它会排到列表前面，且超长必截断）。
|
||
"""
|
||
src = facts or {}
|
||
q = dict(quote or {})
|
||
origin = (src.get("起运港") or "-").strip() or "-"
|
||
dest = (src.get("目的港") or "-").strip() or "-"
|
||
cargo = (src.get("品名") or "-").strip() or "-"
|
||
mode = (transport_mode or "空运").strip() or "空运"
|
||
if mode == "海运":
|
||
qty = (src.get("货量") or src.get("货物数量") or "-").strip() or "-"
|
||
load = (src.get("整柜或拼柜") or "-").strip() or "-"
|
||
box = (src.get("箱型箱量") or "-").strip() or "-"
|
||
return [
|
||
{"keyname": "工单号", "value": _clip(work_order_no, 26)},
|
||
{"keyname": "航线", "value": _clip(f"海运 {origin}→{dest}", 26)},
|
||
{"keyname": "货物", "value": _clip(f"{cargo}；{qty}", 26)},
|
||
{"keyname": "箱型", "value": _clip(f"{load}；{box}", 26)},
|
||
{"keyname": "时效", "value": _clip(tms_eta_display(q), 26)},
|
||
{"keyname": "报价有效期", "value": _clip(tms_valid_until_display(q), 26)},
|
||
]
|
||
pieces = _with_unit(str(src.get("件数") or ""), "件")
|
||
weight = _with_unit(str(src.get("毛重") or ""), "KGS")
|
||
volume = _with_unit(str(src.get("体积") or ""), "CBM")
|
||
pack = (src.get("包装方式") or src.get("包装类型") or "-").strip() or "-"
|
||
return [
|
||
{"keyname": "工单号", "value": _clip(work_order_no, 26)},
|
||
{"keyname": "航线", "value": _clip(f"空运 {origin}→{dest}", 26)},
|
||
{"keyname": "货物", "value": _clip(f"{cargo}；{pieces}；{weight}；{volume}", 26)},
|
||
{"keyname": "包装", "value": _clip(pack, 26)},
|
||
{"keyname": "时效", "value": _clip(tms_eta_display(q), 26)},
|
||
{"keyname": "报价有效期", "value": _clip(tms_valid_until_display(q), 26)},
|
||
]
|
||
|
||
|
||
def scheme_wecom_payload(
|
||
*,
|
||
work_order_no: str,
|
||
facts: dict[str, str],
|
||
quote: dict[str, Any],
|
||
status: str = "已报价",
|
||
transport_mode: str = "空运",
|
||
) -> dict[str, Any]:
|
||
"""
|
||
一张报价方案卡：标题带工单号、引用条、字段、三个短按钮。
|
||
|
||
按钮文案必须短：生成Excel / 生成PDF / 不采用。长文案横排会被裁。
|
||
海运/空运字段分开，禁止海运卡再出件数毛重体积。
|
||
"""
|
||
_ = status
|
||
src = dict(quote or {})
|
||
source = str(src.get("source_label") or "TMS标准报价").replace(" ", "")
|
||
return {
|
||
"msgtype": "template_card",
|
||
"template_card": {
|
||
"card_type": "button_interaction",
|
||
"source": {"desc": source, "desc_color": 0},
|
||
"main_title": {"title": f"{work_order_no}报价方案"},
|
||
"quote_area": {
|
||
"type": 0,
|
||
"quote_text": (
|
||
quote_area_safe_text(src)
|
||
if (transport_mode or "").strip() == "海运"
|
||
else quote_area_fee_text(src)
|
||
),
|
||
},
|
||
"horizontal_content_list": scheme_horizontal_rows(
|
||
work_order_no=work_order_no,
|
||
facts=facts,
|
||
quote=src,
|
||
transport_mode=transport_mode,
|
||
),
|
||
"task_id": card_task_id("scheme", work_order_no),
|
||
"button_list": [
|
||
{
|
||
"text": BTN_ADOPT_EXCEL_CARD,
|
||
"style": 1,
|
||
"key": f"{BTN_ADOPT_EXCEL_KEY}:{work_order_no}",
|
||
},
|
||
{
|
||
"text": BTN_ADOPT_PDF_CARD,
|
||
"style": 1,
|
||
"key": f"{BTN_ADOPT_PDF_KEY}:{work_order_no}",
|
||
},
|
||
{
|
||
"text": BTN_REJECT,
|
||
"style": 2,
|
||
"key": f"{BTN_REJECT_KEY}:{work_order_no}",
|
||
},
|
||
],
|
||
},
|
||
}
|
||
|
||
|
||
def reject_ack() -> str:
|
||
return "请问如何调整报价单，以满足您的需求？您可使用「报价加 10%」等调价指令。"
|
||
|
||
|
||
def adopt_excel_ack() -> str:
|
||
return "已确认采用该方案，正在生成 Excel 最终报价单…"
|
||
|
||
|
||
def adopt_pdf_ack() -> str:
|
||
return "已确认采用该方案，正在生成PDF最终报价单…"
|
||
|
||
|
||
QUOTE_TEMPLATE_MISSING = "生成报价单失败，请联系IT运维维护后台报价模板。"
|
||
|
||
|
||
def quote_template_missing() -> str:
|
||
"""关键词与默认模板都未维护时的销售提示（产品口径，勿改字）。"""
|
||
return QUOTE_TEMPLATE_MISSING
|
||
|
||
|
||
def file_ready(*, kind: str, work_order_no: str, filename: str) -> str:
|
||
return f"已生成{kind}最终报价单：{filename}（工单 {work_order_no}）"
|
||
|
||
|
||
DEAL_HINT = "咨询成交状态：请选择成交 / 未成交 / 协商中(未成交需补充原因)。"
|
||
DEAL_SUBTITLE = "报价单已发送，请跟进成交状态"
|
||
|
||
|
||
def deal_horizontal_rows(
|
||
*,
|
||
quote: dict[str, Any] | None,
|
||
facts: dict[str, str] | None = None,
|
||
) -> list[dict[str, str]]:
|
||
"""
|
||
成交跟进卡字段：总销售价合计、时效、报价有效期。
|
||
|
||
不要历史报价 / 工单状态 / 来源。来源只留卡片顶部红字。
|
||
"""
|
||
src = dict(quote or {})
|
||
header_ccy = str(src.get("currency") or src.get("currencyCode") or "").strip()
|
||
total = money_text(str(src.get("total") or "-").strip() or "-", header_ccy)
|
||
return [
|
||
{"keyname": "总销售价合计", "value": _clip(total, 26)},
|
||
{"keyname": "时效", "value": _clip(tms_eta_display(src), 26)},
|
||
{"keyname": "报价有效期", "value": _clip(tms_valid_until_display(src), 26)},
|
||
]
|
||
|
||
|
||
def deal_card(
|
||
*,
|
||
work_order_no: str,
|
||
status: str = "",
|
||
summary: str = "",
|
||
quote: dict[str, Any] | None = None,
|
||
facts: dict[str, str] | None = None,
|
||
) -> str:
|
||
"""
|
||
成交跟进文字兜底（模板卡发失败时仍给销售看）。
|
||
|
||
与卡片同一套字段；status / summary 只兼容旧调用，不再展示。
|
||
"""
|
||
_ = status, summary
|
||
no = (work_order_no or "").strip()
|
||
rows = deal_horizontal_rows(quote=quote, facts=facts)
|
||
lines = [
|
||
f"询价工单 {no}",
|
||
DEAL_SUBTITLE,
|
||
DEAL_HINT,
|
||
]
|
||
lines.extend(f"{row['keyname']}：{row['value']}" for row in rows)
|
||
lines.append(f"【{BTN_DEAL}】【{BTN_LOST}】【{BTN_NEGOTIATE}】")
|
||
return "\n".join(lines)
|
||
|
||
|
||
def deal_wecom_payload(
|
||
*,
|
||
work_order_no: str,
|
||
quote: dict[str, Any] | None = None,
|
||
facts: dict[str, str] | None = None,
|
||
card_version: int = 0,
|
||
) -> dict[str, Any]:
|
||
"""
|
||
成交跟进卡：对齐现网 button_interaction。
|
||
|
||
顶部来源红字；标题询价工单号；副标题跟进成交；三个按钮。
|
||
字段只要总销售价、时效、有效期。
|
||
"""
|
||
src = dict(quote or {})
|
||
source = str(src.get("source_label") or "TMS标准报价").replace(" ", "")
|
||
no = (work_order_no or "").strip()
|
||
ver = int(card_version or 0)
|
||
suffix = f":v{ver}" if ver > 0 else ""
|
||
return {
|
||
"msgtype": "template_card",
|
||
"template_card": {
|
||
"card_type": "button_interaction",
|
||
"source": {"desc": source, "desc_color": 0},
|
||
"main_title": {
|
||
"title": f"询价工单 {no}",
|
||
"desc": DEAL_SUBTITLE,
|
||
},
|
||
"sub_title_text": DEAL_HINT,
|
||
"horizontal_content_list": deal_horizontal_rows(quote=src, facts=facts),
|
||
"task_id": card_task_id("deal", no),
|
||
"button_list": [
|
||
{
|
||
"text": BTN_DEAL,
|
||
"style": 1,
|
||
"key": f"{BTN_DEAL_KEY}:{no}{suffix}",
|
||
},
|
||
{
|
||
"text": BTN_LOST,
|
||
"style": 1,
|
||
"key": f"{BTN_LOST_KEY}:{no}{suffix}",
|
||
},
|
||
{
|
||
"text": BTN_NEGOTIATE,
|
||
"style": 1,
|
||
"key": f"{BTN_NEGOTIATE_KEY}:{no}{suffix}",
|
||
},
|
||
],
|
||
},
|
||
}
|
||
|
||
|
||
def ticket_locked(*, work_order_no: str, status: str) -> str:
|
||
"""已成交/未成交/已关闭后，群里改字段或再报价。"""
|
||
no = (work_order_no or "").strip() or "该工单"
|
||
st = (status or "").strip() or "已关闭"
|
||
return f"工单{no}{st}，不能修改工单信息"
|
||
|
||
|
||
def ticket_locked_file(*, work_order_no: str, status: str) -> str:
|
||
"""终态工单再发 Excel/PDF。"""
|
||
no = (work_order_no or "").strip() or "该工单"
|
||
st = (status or "").strip() or "已关闭"
|
||
return f"工单{no}{st}，不能再上传附件"
|
||
|
||
|
||
def group_only_excel_pdf() -> str:
|
||
return "群里只收 Excel 和 PDF，其它文件不会存入工单"
|
||
|
||
|
||
def group_quote_not_recognized() -> str:
|
||
return "没有识别到报价，请产品再发一次价格或 Excel/PDF"
|
||
|
||
|
||
def group_fields_not_recognized() -> str:
|
||
return "听到了。请直接说贸易条款、货好时间、商品海关编码、是否含油/含电/含磁。"
|
||
|
||
|
||
def group_deal_stale(*, work_order_no: str) -> str:
|
||
"""点了上一版成交卡。"""
|
||
no = (work_order_no or "").strip()
|
||
return f"这张成交确认已过期。工单{no}已有更新的报价，请点击群里最新一条成交跟进。"
|
||
|
||
|
||
def group_deal_sales_only() -> str:
|
||
return "只有负责该工单的销售可以确认成交状态。"
|
||
|
||
|
||
def group_dissolved(*, work_order_no: str) -> str:
|
||
no = (work_order_no or "").strip()
|
||
return f"群已解散。工单{no}协同已结束。"
|
||
|
||
|
||
def group_cannot_recreate(*, work_order_no: str) -> str:
|
||
"""解散后再点拉群。"""
|
||
no = (work_order_no or "").strip() or "该工单"
|
||
return f"工单{no}协同已结束，不能再拉群。"
|
||
|
||
|
||
def group_deal_mention(*, sales_name: str, work_order_no: str) -> str:
|
||
name = (sales_name or "").strip() or "销售"
|
||
return f"@{name}\n{deal_card(work_order_no=work_order_no)}"
|
||
|
||
|
||
def deal_ack(outcome: str, work_order_no: str) -> str:
|
||
if outcome == "已成交":
|
||
return f"已记录为「已成交」。工单 {work_order_no} 已关闭智能体跟进。"
|
||
if outcome == "未成交":
|
||
return f"已记录为「未成交」。请补充未成交原因，工单 {work_order_no} 将关闭智能体跟进。"
|
||
return f"已记录为「协商中」。工单 {work_order_no} 跟进周期已顺延。"
|