134 lines
4.6 KiB
Python
134 lines
4.6 KiB
Python
"""
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协商中到期再问：Worker HTTP 槽轮询，回到当初那个会话。
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本文件职责：认领主账到期单、发成交跟进。不在回调线程跑。
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禁止：群解散后改发私聊；占 LibreOffice 槽；把六态写进 Redis。
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"""
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from __future__ import annotations
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import logging
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from typing import Any, Optional
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from agent.config import Settings, get_settings
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from agent.policy import inquiry_copy as copy
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logger = logging.getLogger(__name__)
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def poll_due_negotiate(*, ledger: Any = None, settings: Optional[Settings] = None) -> int:
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"""
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认领到期协商中工单并再问一次。
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返回发出条数。主账已清空 next_followup_at，本轮失败也不再自动补发。
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"""
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cfg = settings or get_settings()
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book = ledger
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if book is None:
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if str(getattr(cfg, "ledger_backend", "http") or "http").lower() == "memory":
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return 0
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from agent.ledger.http_ledger import HttpLedger
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book = HttpLedger()
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claimer = getattr(book, "claim_due_negotiate", None)
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if not callable(claimer):
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return 0
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rows = claimer() or []
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sent = 0
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for row in rows:
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if not isinstance(row, dict):
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continue
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try:
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if _reask_one(row, settings=cfg, ledger=book):
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sent += 1
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except Exception:
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logger.exception("协商再问失败 wo=%s", row.get("work_order_no") or row.get("workOrderNo"))
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return sent
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def _reask_one(row: dict[str, Any], *, settings: Settings, ledger: Any = None) -> bool:
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no = str(row.get("work_order_no") or row.get("workOrderNo") or "").strip()
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if not no:
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return False
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chat_id = str(row.get("collab_chat_id") or row.get("collabChatId") or "").strip()
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sales = str(row.get("sales_wecom_id") or row.get("salesWecomId") or "").strip()
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name = str(row.get("sales_name") or row.get("salesName") or "").strip() or "销售"
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facts = dict(row.get("facts") or {})
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quote = dict(row.get("quote") or {})
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line = str(row.get("business_line") or row.get("businessLine") or "").strip().upper()
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if chat_id:
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ok = _send_group_reask(
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chat_id=chat_id,
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work_order_no=no,
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sales_name=name,
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facts=facts,
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quote=quote,
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business_line=line,
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settings=settings,
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)
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if not ok:
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logger.warning("协商再问原群失败且不补发私聊 wo=%s chat=%s", no, chat_id)
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return False
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_start_deal_wait(ledger, no)
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return True
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if not sales:
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logger.warning("协商再问无销售 userid wo=%s", no)
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return False
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from agent.channel.queue import get_message_store
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text = copy.deal_card(work_order_no=no, quote=quote, facts=facts, business_line=line)
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payload = copy.deal_wecom_payload(work_order_no=no, quote=quote, facts=facts, business_line=line)
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ok, info = get_message_store().enqueue_outbound(
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touser=sales,
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content=text,
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dedupe_key=f"deal-reask:{no}",
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payload=payload,
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)
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if not ok:
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logger.warning("协商再问私聊入队失败 wo=%s info=%s", no, info)
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return False
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_start_deal_wait(ledger, no)
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return True
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def _start_deal_wait(ledger: Any, work_order_no: str) -> None:
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"""再问发出后重新盯成交跟进。ledger 可空。"""
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from agent.policy.event_exception import WAIT_DEAL, start_wait
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start_wait(ledger, work_order_no=work_order_no, wait_kind=WAIT_DEAL)
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def _send_group_reask(
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*,
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chat_id: str,
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work_order_no: str,
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sales_name: str,
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facts: dict[str, str],
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quote: dict[str, Any],
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business_line: str,
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settings: Settings,
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) -> bool:
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text = copy.group_deal_followup(sales_name=sales_name, work_order_no=work_order_no)
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if business_line == "AIR":
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from agent.channel.aibot.reply import AibotReplyClient
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out = AibotReplyClient().send_group(chat_id=chat_id, content=text)
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return bool(out.get("ok"))
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from agent.channel.outbox.sender import WeComAppClient
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client = WeComAppClient(
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corp_id=settings.wecom_corp_id,
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secret=settings.wecom_secret,
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agent_id=int(settings.wecom_agent_id or "0") or 0,
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)
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out = client.send_group(chat_id=chat_id, content=text)
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if not out.get("ok"):
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return False
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carder = getattr(client, "send_group_card", None)
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if callable(carder):
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payload = copy.deal_wecom_payload(
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work_order_no=work_order_no, quote=quote, facts=facts, business_line=business_line
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)
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carder(chat_id=chat_id, template_card=payload.get("template_card") or {})
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return True
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