""" 意图:继续历史工单。 本文件职责:把 DeepSeek A 认出的续办意图交给流程,按工单号回到当时停点。 工单号优先用路由结论;模型漏填时再从原话机读 WO 号(不在这里判断意图)。 禁止:在本文件抽询价字段;禁止回调线程跑完整 LLM;禁止直连 TMS。 """ from __future__ import annotations import logging from agent.channel.queue import get_message_store from agent.channel.wecom.models import InboundMessage from agent.policy import inquiry_copy as copy from agent.policy.air_text_flow import get_air_text_flow logger = logging.getLogger(__name__) def handle_continue_thread( message: InboundMessage, *, thread_id: str = "", flow=None, store=None, ) -> str: """ 续办一张历史工单:回到该单当时节点的卡片/话术。 thread_id:RouteDecision 里的工单号。副作用:outbox 回复;读主账。 """ if not message.has_sender(): logger.warning("continue_thread 拒绝:无 sender_id") return "reject_no_sender" msg_store = store or get_message_store() engine = flow or get_air_text_flow() replies: list[str] = [] def reply(text: str, extra: dict | None = None) -> None: replies.append(text) ok, info = msg_store.enqueue_outbound( touser=message.sender_id, content=text, dedupe_key=f"cont:{message.message_id}:{len(replies)}", payload=dict(extra or {}), ) logger.info("continue_thread 出站 ok=%s info=%s", ok, info) wo = (thread_id or "").strip() or copy.extract_work_order_no(message.content or "") phase = engine.resume_historical( sender_id=message.sender_id, work_order_no=wo, reply=reply, ) logger.info( "continue_thread phase=%s sender=%s wo=%s", phase, message.sender_id, wo or "-", ) return phase