"""后台回复语：按调用编码填句，失败回退默认。"""

from __future__ import annotations

import os
import sys
import unittest

ROOT = os.path.abspath(os.path.join(os.path.dirname(__file__), ".."))
if ROOT not in sys.path:
    sys.path.insert(0, ROOT)

os.environ.setdefault("LEDGER_BACKEND", "memory")

from agent.policy import inquiry_copy as copy
from agent.policy.bot_reply import fill, override_catalog, render


class BotReplyRenderTests(unittest.TestCase):
    def tearDown(self) -> None:
        override_catalog(None)

    def test_fill_placeholder(self) -> None:
        self.assertEqual(fill("工单{{ticket_no}}。", {"ticket_no": "WO1"}), "工单WO1。")
        self.assertEqual(fill("工单{{ ticket_no }}。", {"ticket_no": "WO1"}), "工单WO1。")
        self.assertIn("{{lost_reason}}", fill("因{{lost_reason}}", {}))

    def test_default_when_empty(self) -> None:
        override_catalog({})
        self.assertEqual(copy.first_chat(), copy.FIRST_CHAT)
        self.assertEqual(copy.ask_transport(), copy.ASK_TRANSPORT)
        self.assertEqual(copy.deal_ack("未成交", "WO1"), "已记录为「未成交」。请补充未成交原因。")

    def test_override_first_chat(self) -> None:
        override_catalog({"inquiring.first_chat": "你好，测试问候。"})
        self.assertEqual(copy.first_chat(), "你好，测试问候。")
        self.assertEqual(copy.FIRST_CHAT, "你好，我是询价机器人。请直接描述客户需求，例如「上海到洛杉矶空运，3 件 180kg，下周三前到」，我会解析需求并查询 TMS 标准报价。")

    def test_group_created_fills_names(self) -> None:
        override_catalog(
            {
                "inquiring.group_created": (
                    "协同群已创建，群名与工单号一致：{{ticket_no}}。"
                    "已邀请：销售{{sales_name}}、产品{{product_names}}。请在群聊中继续确认报价。"
                )
            }
        )
        text = copy.sea_group_created(
            work_order_no="WO202610060001",
            sales_name="张三",
            product_names=["李四"],
        )
        self.assertIn("WO202610060001", text)
        self.assertIn("销售张三", text)
        self.assertIn("产品李四", text)
        self.assertNotIn("销售销售", text)

    def test_disabled_falls_back(self) -> None:
        override_catalog({"quoted.adopt_excel": ""})
        self.assertEqual(copy.adopt_excel_ack(), "已确认采用该方案，正在生成 Excel 最终报价单…")

    def test_group_file_saved_uses_admin(self) -> None:
        override_catalog({"inquiring.group_file_saved": "附件已保存后台"})
        self.assertEqual(
            copy.quote_attachment_saved_app("WO202610060001", 2),
            "附件已保存后台",
        )
        override_catalog({})
        self.assertEqual(
            copy.quote_attachment_saved_app("WO202610060001", 2),
            "工单WO202610060001的2个附件已保存到后台工单",
        )

    def test_negotiate_without_date_still_reads_admin(self) -> None:
        override_catalog(
            {
                "negotiating.recorded": (
                    "已记录为「协商中」。已顺延三个工作日，{{followup_when}}的9：00再次发起成交状态询问。"
                )
            }
        )
        text = copy.deal_ack("协商中", "WO1", next_followup_at="")
        self.assertIn("第四个工作日", text)
        self.assertIn("9：00", text)

    def test_group_add_fail_empty_names_reads_admin(self) -> None:
        override_catalog(
            {"sys.group_add_fail": "无法添加 {{staff_name}} 同事，请联系管理员检查企业微信配置。"}
        )
        text = copy.system_exception_fallback(copy.TYPE_GROUP, names=[])
        self.assertEqual(text, "无法添加同事，请联系管理员检查企业微信配置。")
        named = copy.system_exception_fallback(copy.TYPE_GROUP, names=["张三"])
        self.assertIn("张三", named)


if __name__ == "__main__":
    unittest.main()