目的地只留地名，货物数量不再用箱型，未成交原因去掉艾特。

口语里逗号后面的品名和包装不再粘在目的地上；件数被抽成箱型时改用件数；群里艾特机器人不记进未成交原因。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/air_text_flow.py

@@ -1709,7 +1709,7 @@ class AirTextInquiryFlow:
         sess.phase = "done"
         sess.allowed = ()
         self._save(sess)
-        reply(copy.lost_reason_ack(text))
+        reply(copy.lost_reason_ack(str(result.get("lost_reason") or text)))
         return "done"
 
     def mark_wait_deal(self, sender_id: str, work_order_no: str) -> None:

inquiry-agent/agent/policy/deal_outcome.py

@@ -8,6 +8,7 @@
 from __future__ import annotations
 
 import logging
+import re
 from typing import Any, Callable, Optional
 
 from agent.config import get_settings
@@ -22,6 +23,14 @@ EnqueueFn = Callable[..., tuple[bool, str]]
 _LOST_MARKERS = ("未成交", "没成交", "没有成交", "没做成", "黄了")
 _QUESTION_TAILS = frozenset({"吗", "呢", "吧", "啊", "呀", "嘛", "？", "?"})
 _KEEP_REASON_AS_IS = frozenset({"原因不明", "原因不详", "理由不明", "理由不详"})
+# 群里 @询价小助手 是用来叫醒机器人的，不是未成交原因。
+_MENTION = re.compile(r"@[^\s，,。.;；:：、@]+")
+
+
+def strip_bot_mentions(text: str) -> str:
+    """去掉 @某人。原因前后都可能带，去掉后不留空标点。"""
+    cleaned = _MENTION.sub("", text or "")
+    return cleaned.strip("，,。.;；:：、 ")
 
 
 def harvest_inline_lost_reason(text: str) -> str:
@@ -56,7 +65,10 @@ def harvest_inline_lost_reason(text: str) -> str:
             break
     if rest in _QUESTION_TAILS:
         return ""
-    return rest.strip()
+    rest = strip_bot_mentions(rest)
+    if rest in _QUESTION_TAILS:
+        return ""
+    return rest
 
 
 def looks_like_lost_outcome(text: str) -> bool:
@@ -211,8 +223,8 @@ def finish_deal_outcome(
 
 
 def capture_lost_reason(*, ledger: Any, work_order_no: str, reason: str) -> dict[str, Any]:
-    """把销售下一句写进未成交原因。"""
+    """把销售下一句写进未成交原因。@询价小助手 不是原因。"""
-    text = (reason or "").strip()
+    text = strip_bot_mentions(reason or "")
     no = (work_order_no or "").strip()
     if not no or not text:
         return {"ok": False, "error": "blank"}
@@ -220,6 +232,8 @@ def capture_lost_reason(*, ledger: Any, work_order_no: str, reason: str) -> dict
     if not callable(patcher):
         return {"ok": False, "error": "no_patch"}
     out = patcher(work_order_no=no, lost_reason=text) or {"ok": False}
+    if isinstance(out, dict):
+        out.setdefault("lost_reason", text)
     if out.get("ok"):
         from agent.policy.event_exception import clear_wait
 

inquiry-agent/agent/policy/sea_group_ops.py

@@ -1204,7 +1204,7 @@ def capture_group_lost_reason(
         sess.phase = "done"
         sess.allowed = ()
         flow._save(sess)
-    send_group_text(client, chat_id, copy.lost_reason_ack(text))
+    send_group_text(client, chat_id, copy.lost_reason_ack(str(result.get("lost_reason") or text)))
     return "done"
 
 

inquiry-agent/agent/schema/field_validate.py

@@ -516,16 +516,35 @@ def harvest_oral_collab(text: str) -> dict[str, str]:
     return out
 
 
+# 箱型原文：40HQ*1、1x40HQ、40尺高柜。货物数量不能收这种串。
+_CONTAINER_SPEC = re.compile(
+    r"(?i)(20|40|45)\s*['\"′尺]?\s*(HQ|GP|NOR|RH|HC|高柜|平柜|柜)"
+)
+
+
+def looks_like_container_spec(text: str) -> bool:
+    """这串是箱型箱量，不是件数或吨数。20件、20吨不算。"""
+    return bool(_CONTAINER_SPEC.search(text or ""))
+
+
 def project_sea_cargo_qty(facts: dict[str, str] | None) -> dict[str, str]:
     """
-    海运货物数量投影：原话「15件」常被抽成空运「件数」。
+    海运货物数量投影。
 
-    货量已有则不覆盖。件数有、货量空时，货量用件数。不猜吨位、不改空运校验。
+    抽字段常把「20件」放进件数，又把「40HQ*1」写进货量。
+    货量只要长得像箱型，就丢掉，改用件数里的数量；件数也是箱型则不搬。
+    箱型箱量空着时，把这串箱型补到箱型箱量。不限具体件数。
     """
     merged = dict(facts or {})
     qty = (merged.get("货量") or merged.get("货物数量") or "").strip()
     pieces = (merged.get("件数") or "").strip()
-    if not qty and pieces:
+    if looks_like_container_spec(qty):
+        if not (merged.get("箱型箱量") or "").strip():
+            merged["箱型箱量"] = qty
+        merged.pop("货量", None)
+        merged.pop("货物数量", None)
+        qty = ""
+    if not qty and pieces and not looks_like_container_spec(pieces):
         merged["货量"] = pieces
     return merged
 
@@ -562,6 +581,38 @@ def _pricing_required_keys(
     return []
 
 
+_PLACE_KEYS = ("起运港", "目的港")
+_PACK_IN_PLACE = ("散货", "纸箱", "木箱", "托盘", "卡板", "木托")
+_PRICE_TAIL = re.compile(r"(的价格|的报价|价格|报价)$")
+
+
+def peel_trailing_place_clauses(facts: dict[str, str] | None) -> dict[str, str]:
+    """
+    起运地/目的地只留逗号前的地名。
+
+    口语「目的地吉隆坡，普货，散货的价格」会被抽成一整串目的地。
+    逗号后面的品名、包装、价格不是地名，拆回去；已有品名/包装不覆盖。
+    """
+    merged = dict(facts or {})
+    for key in _PLACE_KEYS:
+        raw = (merged.get(key) or "").strip()
+        parts = [p.strip() for p in re.split(r"[，,、]", raw) if p.strip()]
+        if len(parts) <= 1:
+            continue
+        place = parts[0]
+        for part in parts[1:]:
+            part = _PRICE_TAIL.sub("", part).strip()
+            if not part or part in {"价格", "报价", "查价"}:
+                continue
+            if part in _PACK_IN_PLACE and not (merged.get("包装方式") or "").strip():
+                merged["包装方式"] = part
+                continue
+            if not (merged.get("品名") or "").strip() and not looks_like_container_spec(part):
+                merged["品名"] = part
+        merged[key] = place
+    return merged
+
+
 def display_name(internal_key: str, business_line: str = "AIR") -> str:
     """补问时给销售看的名字。"""
     line = (business_line or "").upper()
@@ -589,7 +640,7 @@ def validate_required_fields(
     """
     _ = require_formal
     contract = require_formal_contract("inquiry-required-fields-v1")
-    normalized = apply_quote_date_default(normalize_facts(facts))
+    normalized = peel_trailing_place_clauses(apply_quote_date_default(normalize_facts(facts)))
     line = (business_line or "").strip().upper()
     if line == "SEA":
         normalized = project_sea_cargo_qty(normalized)

inquiry-agent/tests/test_deal_outcome.py

@@ -157,6 +157,10 @@ class TestDealOutcome(unittest.TestCase):
         self.assertEqual(harvest_inline_lost_reason("未成交，客户不想要了"), "客户不想要了")
         self.assertEqual(harvest_inline_lost_reason("未成交：价格太高"), "价格太高")
         self.assertEqual(harvest_inline_lost_reason("未成交原因客户不想要了"), "客户不想要了")
+        self.assertEqual(
+            harvest_inline_lost_reason("WO202609240010未成交，原因客户不需要了@询价小助手"),
+            "客户不需要了",
+        )
         self.assertEqual(harvest_inline_lost_reason("未成交"), "")
         self.assertEqual(harvest_inline_lost_reason("未成交吗"), "")
         self.assertEqual(harvest_inline_lost_reason("成交"), "")

inquiry-agent/tests/test_extract_oral.py

@@ -123,6 +123,30 @@ class OralExtractTests(unittest.TestCase):
         self.assertEqual(bulk["facts"]["包装方式"], "散货")
         self.assertNotIn("包装方式", bulk["missing"])
 
+    def test_place_stops_before_cargo_and_price(self) -> None:
+        """目的地只留地名。后面的品名、包装、的价格不能粘在地名上。"""
+        from agent.schema.field_validate import validate_required_fields
+
+        check = validate_required_fields(
+            facts={
+                "目的港": "吉隆坡，普货，散货的价格",
+                "品名": "普货",
+                "包装方式": "散货",
+                "报价日期": "2026-09-29",
+            },
+            business_line="AIR",
+        )
+        self.assertEqual(check["facts"]["目的港"], "吉隆坡")
+        self.assertEqual(check["facts"]["品名"], "普货")
+        self.assertEqual(check["facts"]["包装方式"], "散货")
+        bare = validate_required_fields(
+            facts={"目的港": "洛杉矶，茶叶，纸箱的价格"},
+            business_line="AIR",
+        )
+        self.assertEqual(bare["facts"]["目的港"], "洛杉矶")
+        self.assertEqual(bare["facts"]["品名"], "茶叶")
+        self.assertEqual(bare["facts"]["包装方式"], "纸箱")
+
     def test_fly_route_overwrites_stale_nkg_kul(self) -> None:
         from agent.schema.field_validate import harvest_oral_measures
         from agent.schema.tms_air_query import assemble_air_query

inquiry-agent/tests/test_sea_text_inquiry.py

@@ -143,6 +143,23 @@ class SeaTextInquiryTests(unittest.TestCase):
         self.assertEqual(check["facts"]["货量"], "15件")
         self.assertNotIn("货量", check["missing"])
 
+    def test_container_shaped_cargo_qty_uses_pieces(self) -> None:
+        """货量被抽成箱型时，改用件数。20件、15件同一条规则。"""
+        facts = {
+            "起运港": "广州港",
+            "目的港": "巴生港",
+            "品名": "机器设备",
+            "货量": "40HQ*1",
+            "件数": "20件",
+            "整柜或拼柜": "整柜",
+            "箱型箱量": "40HQ*1",
+            "贸易条款": "DOOR-DOOR",
+            "运输分类": "Port to Port",
+        }
+        check = validate_required_fields(facts=facts, business_line="SEA")
+        self.assertEqual(check["facts"]["货量"], "20件")
+        self.assertEqual(check["facts"]["箱型箱量"], "40HQ*1")
+
     def test_sea_missing_container_only_asks_container(self) -> None:
         facts = {
             "起运港": "上海",