后台成本价、销售价、利润点按费用逐行展示，费用合计用报价官方总价。选完线路只关页面。报价单文件名带上模板名，空运起运地和转人工跟对应工单走。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/air_text_flow.py

@@ -337,13 +337,134 @@ class AirTextInquiryFlow:
         self.drop_current_bookmark(sender_id)
         return None
 
+    def _handoff_flows(self) -> list[Any]:
+        """陆运、海运、空运各查自己的工单索引。当前流程放前面，避免单测实例对不上全局。"""
+        from agent.policy.land_text_flow import get_land_text_flow
+        from agent.policy.sea_text_flow import get_sea_text_flow
+
+        flows: list[Any] = [self]
+        for flow in (get_land_text_flow(), get_sea_text_flow(), get_air_text_flow()):
+            if all(flow is not item for item in flows):
+                flows.append(flow)
+        return flows
+
+    def _handoff_owner_for_line(self, line: str):
+        """
+        转人工入口跟工单运输方式走，不跟当前私聊里的另一张单走。
+
+        空运、海运、陆运各用自己的流程收书签。对不上就返回空，不能默认成空运。
+        """
+        from agent.policy.land_text_flow import LandTextInquiryFlow, get_land_text_flow
+        from agent.policy.sea_text_flow import SeaTextInquiryFlow, get_sea_text_flow
+
+        code = (line or "").strip().upper()
+        if code == "LAND":
+            return self if isinstance(self, LandTextInquiryFlow) else get_land_text_flow()
+        if code == "SEA":
+            return (
+                self
+                if isinstance(self, SeaTextInquiryFlow)
+                and not isinstance(self, LandTextInquiryFlow)
+                else get_sea_text_flow()
+            )
+        if code == "AIR":
+            return self if type(self) is AirTextInquiryFlow else get_air_text_flow()
+        return None
+
+    def _offer_handoff_for_named_ticket(
+        self,
+        *,
+        sender_id: str,
+        work_order_no: str,
+        text: str,
+        reply: ReplyFn,
+    ) -> str:
+        """
+        按原话里的工单号转人工。
+
+        有没有协同群只决定拦不拦。话术只看这张单是空运、海运还是陆运。
+        销售私聊里另一张已建群的单，不能拿来拒绝，也不能拿来决定话术。
+        副作用：命中后把这张单收到对应运输方式的转人工入口；读主账。不建群。
+        """
+        from agent.policy.handoff_human import is_closed_for_handoff
+
+        no = (work_order_no or "").strip().upper()
+        hit = None
+        hit_flow = None
+        for flow in self._handoff_flows():
+            found = flow.session_by_ticket(sender_id, no)
+            if found is None:
+                continue
+            hit = found
+            hit_flow = flow
+            break
+        getter = getattr((hit_flow or self)._ledger, "get_for_agent", None)
+        view: dict[str, Any] = {}
+        if callable(getter):
+            try:
+                view = getter(work_order_no=no, sender_id=sender_id) or {}
+            except Exception:
+                logger.exception("转人工读主账失败 wo=%s", no)
+                view = {}
+        if view.get("found") and view.get("owned") is False:
+            reply("这张工单不属于当前账号，不能转人工。")
+            return "ticket_forbidden"
+        if hit is not None and view.get("found"):
+            # 主账上的运输方式和群号盖过进程里的旧书签。
+            hit.collab_chat_id = str(view.get("collab_chat_id") or "").strip()
+            if str(view.get("status") or "").strip():
+                hit.status = str(view.get("status") or "").strip()
+            if str(view.get("business_line") or "").strip():
+                hit.business_line = str(view.get("business_line") or "").strip().upper()
+        if hit is None:
+            if not callable(getter):
+                reply(f"找不到工单 {no}，请核对工单号后再试。")
+                return "ticket_missing"
+            if not view.get("found"):
+                reply(f"找不到工单 {no}，请核对工单号后再试。")
+                return "ticket_missing"
+            line = str(view.get("business_line") or "").strip().upper()
+            owner = self._handoff_owner_for_line(line)
+            if owner is None:
+                reply(copy.ASK_TRANSPORT)
+                return "need_mode"
+            hit = owner._session_from_ledger(sender_id=sender_id, view=view)
+        line = (hit.business_line or "").strip().upper()
+        owner = self._handoff_owner_for_line(line)
+        if owner is None:
+            reply(copy.ASK_TRANSPORT)
+            return "need_mode"
+        logger.info(
+            "handoff.named wo=%s line=%s phase=%s chat=%s",
+            no,
+            line or "-",
+            hit.phase or "-",
+            "yes" if (hit.collab_chat_id or "").strip() else "no",
+        )
+        if is_closed_for_handoff(hit.status):
+            reply("该工单已结束，不能再转人工。")
+            return "handoff_closed"
+        if owner._block_if_handoff_committed(hit, reply):
+            return "handoff_done"
+        return owner._offer_handoff_now(
+            sender_id=sender_id, reason="intent", reply=reply, text=text, sess=hit
+        )
+
     def offer_handoff(self, *, sender_id: str, text: str, reply: ReplyFn) -> str:
         """
         路由判定销售明确要求人来接管。运输方式不明则继续补问运输方式。
+
+        原话里写了工单号时，只处理那一张。
+        有没有协同群只决定拦不拦；空运、海运、陆运各走各的转人工。
         """
         from agent.llm.extract_text import detect_transport_mode
         from agent.policy.handoff_human import is_closed_for_handoff
 
+        named = copy.extract_work_order_no(text)
+        if named:
+            return self._offer_handoff_for_named_ticket(
+                sender_id=sender_id, work_order_no=named, text=text, reply=reply
+            )
         sess = self.session_of(sender_id)
         if sess and is_closed_for_handoff(sess.status):
             reply("该工单已结束，不能再转人工。")
@@ -1572,7 +1693,15 @@ class AirTextInquiryFlow:
         if not result.get("ok"):
             reply(str(result.get("message") or copy.quote_template_missing()))
             return "wait_adopt"
-        filename = str(result.get("fileName") or f"{sess.work_order_no}_quote.{fmt}")
+        from agent.quote_templates.filename import filename_from_render
+
+        # 私聊直接生成与群里同一套名字：工单号 + 模板名 + 后缀。PDF 用 .pdf，表格用 .xlsx。
+        xlsx_name = filename_from_render(sess.work_order_no, result, suffix=".xlsx")
+        filename = (
+            filename_from_render(sess.work_order_no, result, suffix=".pdf")
+            if kind == "PDF"
+            else xlsx_name
+        )
         from agent.policy.event_exception import clear_wait
 
         clear_wait(self._ledger, work_order_no=sess.work_order_no)
@@ -1582,20 +1711,18 @@ class AirTextInquiryFlow:
                 result,
                 work_order_no=sess.work_order_no,
                 sender_id=sess.sender_id,
-                filename=filename if filename.lower().endswith(".pdf") else f"{sess.work_order_no}_quote.pdf",
+                filename=filename,
                 quote=dict(sess.quote or {}),
                 facts=dict(sess.facts or {}),
             )
             if not queued:
-                fallback = str(result.get("fileName") or f"{sess.work_order_no}_quote.xlsx")
-                if not fallback.lower().endswith(".xlsx"):
-                    fallback = f"{sess.work_order_no}_quote.xlsx"
                 reply("PDF 转换排队失败，已按后台模板发送 Excel 报价单。")
+                file_extra = self._quote_file_payload(result, filename=xlsx_name)
                 return self._emit_file_then_deal(
                     sess,
                     reply,
                     kind="Excel",
-                    filename=fallback,
+                    filename=xlsx_name,
                     file_extra=file_extra,
                 )
             # 已入队：等 Worker 出文件后再出成交卡，这里不提前发卡