空运人工价锁舱现拉补全舱位并拦清缺参；成交/报价填表与工单陆运费率展示同步收紧。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/tests/test_deal_outcome.py

@@ -144,10 +144,75 @@ class TestDealOutcome(unittest.TestCase):
         view = self.ledger.get_for_agent(work_order_no=self.wo, sender_id="sales1")
         self.assertEqual(view.get("wait_phase"), "done")
 
+    def test_lost_from_inquiring_promotes_quoted_first(self) -> None:
+        """主账仍询价中时点未成交：先补已报价再入未成交，禁止直接失败。"""
+
+        class _StrictSix:
+            def __init__(self) -> None:
+                self.status = "询价中"
+                self.lost_reason = ""
+                self.event_wait_kind = ""
+
+            def transition(self, *, work_order_no, to_status, **kwargs):
+                _ = work_order_no
+                allowed = {
+                    "询价中": {"已报价", "协商中", "已关闭"},
+                    "已报价": {"协商中", "已成交", "未成交", "已关闭"},
+                }
+                if to_status not in allowed.get(self.status, set()):
+                    # 模拟 http_ledger 在 500 时只回 http_500（丢失正文）
+                    return {"ok": False, "error": "http_500"}
+                self.status = to_status
+                if to_status == "未成交" and kwargs.get("lost_reason"):
+                    self.lost_reason = str(kwargs.get("lost_reason") or "")
+                return {"ok": True, "status": self.status}
+
+            def patch_lost_reason(self, *, work_order_no, lost_reason):
+                _ = work_order_no
+                self.lost_reason = lost_reason
+                return {"ok": True}
+
+            def get_for_agent(self, *, work_order_no, sender_id):
+                _ = (work_order_no, sender_id)
+                return {"status": self.status, "lost_reason": self.lost_reason}
+
+        ledger = _StrictSix()
+        out = finish_deal_outcome(
+            ledger=ledger,
+            work_order_no="WO202610070023",
+            outcome="未成交",
+            facts={},
+            quote={},
+            business_line="AIR",
+        )
+        self.assertTrue(out.get("ok"), out)
+        self.assertEqual(ledger.status, "未成交")
+        self.assertEqual(out.get("phase"), "wait_lost_reason")
+
     def test_lost_reason_ack_repeats_user_text(self) -> None:
         self.assertEqual(copy.lost_reason_ack("客户不要了"), "已记下未成交原因：客户不要了。")
         self.assertEqual(copy.lost_reason_ack("价格高。"), "已记下未成交原因：价格高。")
 
+    def test_lost_reason_ack_fills_ticket_no_from_bot_reply(self) -> None:
+        """后台文案带 {{ticket_no}} 时必须填实值，禁止原样打出占位符。"""
+        from agent.policy import bot_reply
+
+        bot_reply.override_catalog(
+            {
+                "lost.reason_ack": (
+                    "已将未成交原因“{{lost_reason}}”记录在后台，"
+                    "工单{{ticket_no}}已关闭，智能体不再跟进该工单，请悉知。"
+                )
+            }
+        )
+        try:
+            text = copy.lost_reason_ack("换时间", work_order_no="WO202610070018")
+            self.assertIn("WO202610070018", text)
+            self.assertNotIn("{{ticket_no}}", text)
+            self.assertIn("换时间", text)
+        finally:
+            bot_reply.override_catalog(None)
+
     def test_harvest_inline_lost_reason(self) -> None:
         self.assertEqual(harvest_inline_lost_reason("未成交，原因客户不想要了"), "客户不想要了")
         self.assertEqual(