空运人工价锁舱现拉补全舱位并拦清缺参；成交/报价填表与工单陆运费率展示同步收紧。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/air_group_ops.py

@@ -3,7 +3,8 @@
 
 本文件职责：群里副作用（主账 + BOT 回话）。海运应用群仍走 sea_group_ops。
 禁止：自动建群/拉人/解散；拿当前工单去猜锁舱工单号。
-锁舱按 TMS /air/cabin/lock 拼字段出站；没有 TMS 报价编号也要锁，用工单字段补 quoteId/optionNo。
+锁舱按 TMS /air/cabin/lock 拼字段出站；没有 TMS 报价编号也可走 MANUAL。
+禁止编造 optionNo；缺舱位编号/航司/计费重时先群里补问，禁止空壳打 TMS。
 """
 
 from __future__ import annotations
@@ -776,22 +777,46 @@ def apply_air_deal(
     if stopped:
         return stopped
     from agent.policy.deal_outcome import finish_deal_outcome, harvest_inline_lost_reason
-    from agent.policy.sea_group_ops import facts_of_group
+    from agent.policy.sea_group_ops import _quote_fee_rows, facts_of_group
 
     view = ticket_view(ticket)
+    no = ticket_no(ticket)
+    quote = dict(view.get("quote") or {})
+    status_now = ticket_status(ticket)
+    usable_total = str(quote.get("total") or "").strip()
+    if usable_total in {"", "-"}:
+        usable_total = ""
+    # 与海运一致：询价中且无报价时先说清原因，禁止笼统「主账状态更新失败」。
+    if not (usable_total or _quote_fee_rows(quote) or status_now in {"已报价", "协商中"}):
+        send_group_text(
+            group_client_of(flow), chat_id, copy.deal_fail_no_quote(work_order_no=no)
+        )
+        return "deal_need_quote"
     inline = harvest_inline_lost_reason(text) if outcome == "未成交" else ""
     result = finish_deal_outcome(
         ledger=flow.ledger,
-        work_order_no=ticket_no(ticket),
+        work_order_no=no,
         outcome=outcome,
         facts=facts_of_group(view),
-        quote=dict(view.get("quote") or {}),
+        quote=quote,
         business_line="AIR",
         sales_name=str(view.get("sales_name") or ""),
         lost_reason=inline,
     )
     if not result.get("ok"):
-        send_group_text(group_client_of(flow), chat_id, "主账状态更新失败，成交结果未入账。")
+        # 迁态失败且仍无报价时，同样用「没有报价」说明，避免旧笼统句。
+        err = str(result.get("error") or "")
+        still_no_quote = not (
+            usable_total or _quote_fee_rows(quote) or status_now in {"已报价", "协商中"}
+        )
+        if still_no_quote or "询价中" in err:
+            send_group_text(
+                group_client_of(flow), chat_id, copy.deal_fail_no_quote(work_order_no=no)
+            )
+        else:
+            send_group_text(
+                group_client_of(flow), chat_id, "主账状态更新失败，成交结果未入账。"
+            )
         return "ledger_fail"
     phase = str(result.get("phase") or "done")
     ack_reason = inline if phase == "done" and outcome == "未成交" else ""
@@ -800,7 +825,7 @@ def apply_air_deal(
         chat_id,
         copy.deal_ack(
             outcome,
-            ticket_no(ticket),
+            no,
             str(result.get("next_followup_at") or ""),
             lost_reason=ack_reason,
         ),
@@ -818,6 +843,13 @@ def apply_air_lock(
     option_no: str = "",
     airline: str = "",
 ) -> str:
+    """
+    空运群锁舱。
+
+    副作用：调主账 lockCabin（HMAC 出站 TMS）；成功写协同 facts、推成交跟进。
+    舱位/航司/航班交给主账现拉 TMS 补全；仅计费重全空时群里补问。
+    主账仍缺则回 lock_incomplete，禁止空壳出站。
+    """
     if not is_airline(flow, sender_id):
         send_group_text(group_client_of(flow), chat_id, copy.air_airline_only_cabin())
         return "not_airline"
@@ -825,14 +857,21 @@ def apply_air_lock(
     # 不能只回「TMS接口异常，IT运维排查中」。
     no = ticket_no(ticket)
     name = operator_name(flow, sender_id)
-    view_quote = dict(ticket_view(ticket).get("quote") or {})
+    view = ticket_view(ticket)
+    view_quote = dict(view.get("quote") or {})
     air_quote = dict((view_quote.get("segment_quotes") or {}).get("AIR") or {})
     quote = air_quote or view_quote
-    options = _air_options(quote)
-    quote_id = _quote_id(quote)
+    # 最新价常是人工覆盖：舱位/航司/航班要从本单 TMS 原价自动补，不能逼航线手打。
+    tms_quote = copy.resolve_tms_quote(None, view)
+    if not tms_quote:
+        tms_quote = dict(view.get("tms_quote") or view.get("tmsQuote") or {})
+    quote_options = _air_options(quote)
+    tms_options = _air_options(tms_quote)
+    options = quote_options or tms_options
+    quote_id = _quote_id(quote) or _quote_id(tms_quote)
     picked = (option_no or "").strip()
     if not picked and len(options) > 1:
-        facts = dict(ticket_view(ticket).get("collab_facts") or {})
+        facts = dict(view.get("collab_facts") or {})
         if str(facts.get(_PENDING_LOCK) or "") != "1":
             flow.ledger.patch_collab_facts(
                 work_order_no=no, facts={_PENDING_LOCK: "1"}, sender_id=sender_id
@@ -841,6 +880,42 @@ def apply_air_lock(
         return "wait_lock_option"
     if not picked and len(options) == 1:
         picked = str(options[0].get("optionNo") or options[0].get("option_no") or "").strip()
+    # 没有任何可锁报价时先拒绝，不要把「无报价」误说成缺舱位。
+    if not _quote_ready_for_lock(quote) and not _quote_ready_for_lock(tms_quote):
+        send_group_text(group_client_of(flow), chat_id, copy.air_lock_need_quote(no))
+        return "no_quote"
+    airline_code = (airline or "").strip().upper()
+    if not airline_code:
+        airline_code = _airline_from_quote_or_option(quote, quote_options, picked)
+    if not airline_code:
+        airline_code = _airline_from_quote_or_option(tms_quote, tms_options, picked)
+    chargeable = _chargeable_weight_kg(quote, quote_options, picked, ticket)
+    if not chargeable:
+        chargeable = _chargeable_weight_kg(tms_quote, tms_options, picked, ticket)
+    flight_no = _flight_no_from_quote_or_option(quote, quote_options, picked, instruction)
+    if not flight_no:
+        flight_no = _flight_no_from_quote_or_option(tms_quote, tms_options, picked, instruction)
+    # 舱位/航司/航班交给主账：库里无 TMS 时会现拉补全；仍缺才回 lock_incomplete。
+    # 这里只拦计费重全空（工单毛重也没有）——否则会逼航线手打航班。
+    need_chargeable = not chargeable
+    if need_chargeable:
+        facts = dict(ticket_view(ticket).get("collab_facts") or {})
+        if str(facts.get(_PENDING_LOCK) or "") != "1":
+            flow.ledger.patch_collab_facts(
+                work_order_no=no, facts={_PENDING_LOCK: "1"}, sender_id=sender_id
+            )
+        send_group_text(
+            group_client_of(flow),
+            chat_id,
+            copy.air_ask_manual_lock_fields(
+                need_option=False,
+                need_airline=False,
+                need_chargeable=True,
+                need_flight=False,
+                options=options,
+            ),
+        )
+        return "wait_lock_fields"
     locker = getattr(flow.ledger, "lock_cabin", None)
     if not callable(locker):
         send_group_text(
@@ -857,6 +932,14 @@ def apply_air_lock(
         confirm_system_exception,
     )
 
+    def _lock_terminal(x: object) -> bool:
+        """成功，或业务上不必再重试（缺舱位/无报价）。"""
+        row = x if isinstance(x, dict) else {}
+        if bool(row.get("ok")):
+            return True
+        err = str(row.get("error") or "")
+        return err in {"lock_incomplete", "no_quote"}
+
     out = call_with_retries(
         lambda: locker(
             work_order_no=no,
@@ -864,15 +947,30 @@ def apply_air_lock(
             sender_id=sender_id,
             operator_name=name,
             instruction_text=instruction,
-            airline=(airline or "").strip(),
+            airline=airline_code,
+            flight_no=flight_no,
         )
         or {},
-        is_ok=lambda x: bool((x or {}).get("ok")),
+        is_ok=_lock_terminal,
     )
     if not out.get("ok"):
         if str(out.get("error") or "") == "no_quote":
             send_group_text(group_client_of(flow), chat_id, copy.air_lock_need_quote(no))
             return "no_quote"
+        if str(out.get("error") or "") == "lock_incomplete":
+            # 主账现拉仍无舱位：业务补问，不算系统异常，不惊动 IT。
+            why = str(out.get("failReason") or out.get("error") or "锁舱参数不完整")
+            facts = dict(ticket_view(ticket).get("collab_facts") or {})
+            if str(facts.get(_PENDING_LOCK) or "") != "1":
+                flow.ledger.patch_collab_facts(
+                    work_order_no=no, facts={_PENDING_LOCK: "1"}, sender_id=sender_id
+                )
+            send_group_text(
+                group_client_of(flow),
+                chat_id,
+                copy.air_lock_incomplete(work_order_no=no, operator=name, reason=why),
+            )
+            return "lock_incomplete"
         why = copy.air_cabin_fail_reason(
             tms_reason=str(out.get("failReason") or out.get("error") or ""),
             flight_date=_ticket_flight_date(ticket),
@@ -895,6 +993,7 @@ def apply_air_lock(
                 conversation_target=chat_id,
                 extra={
                     "option_no": picked,
+                    "airline": airline_code,
                     "instruction": instruction,
                     "sender_id": sender_id,
                     "operator_name": name,
@@ -1164,6 +1263,140 @@ def _quote_id(quote: dict[str, Any]) -> str:
     return str(quote.get("quoteId") or quote.get("quote_id") or "").strip()
 
 
+def _quote_ready_for_lock(quote: dict[str, Any]) -> bool:
+    """
+    有没有可锁的报价：真实 TMS 编号，或人工总价/费用明细。
+    与内存账本口径一致，禁止把空报价当成「缺舱位」去补问。
+    """
+    src = dict(quote or {})
+    label = str(src.get("source_label") or src.get("sourceLabel") or "")
+    if "确认" in label and "TMS" in label.upper():
+        qid = str(src.get("quoteId") or "").strip()
+        return bool(qid) and not qid.upper().startswith("QT-")
+    if str(src.get("total") or "").strip() not in {"", "-"}:
+        return True
+    if src.get("fee_rows") or src.get("fee_lines") or src.get("feeItems") or src.get("departureCharges"):
+        return True
+    if _air_options(src):
+        return True
+    qid = str(src.get("quoteId") or src.get("quote_id") or "").strip()
+    return bool(qid) and not qid.upper().startswith("QT-WO")
+
+
+def _picked_option(
+    options: list[dict[str, Any]], option_no: str
+) -> dict[str, Any]:
+    """按 optionNo 取舱位；对不上返回空 dict。"""
+    want = (option_no or "").strip().upper()
+    if not want:
+        return {}
+    for row in options:
+        no = str(row.get("optionNo") or row.get("option_no") or "").strip().upper()
+        if no == want:
+            return row
+    return {}
+
+
+def _airline_from_quote_or_option(
+    quote: dict[str, Any],
+    options: list[dict[str, Any]],
+    option_no: str,
+) -> str:
+    """
+    锁舱航司：舱位 airlineCode > 报价顶层 > 航班号前两位。
+    只回两位大写字母；猜不到就空，交给群里补问。
+    """
+    opt = _picked_option(options, option_no)
+    raw = str(
+        opt.get("airlineCode")
+        or opt.get("airline")
+        or quote.get("airlineCode")
+        or quote.get("airline")
+        or ""
+    ).strip().upper()
+    if len(raw) >= 2 and raw[:2].isalpha():
+        return raw[:2]
+    flight = str(
+        opt.get("flightNo") or opt.get("flight_no") or quote.get("flightNo") or ""
+    ).strip().upper()
+    if len(flight) >= 2 and flight[0].isalpha() and flight[1].isalpha():
+        return flight[:2]
+    name = str(opt.get("airlineName") or quote.get("airlineName") or "").strip()
+    # 名称里不硬猜二字码，避免「南航」编成乱码。
+    _ = name
+    return ""
+
+
+def _flight_no_from_quote_or_option(
+    quote: dict[str, Any],
+    options: list[dict[str, Any]],
+    option_no: str,
+    instruction: str = "",
+) -> str:
+    """航班号：舱位/报价字段，或句中「航班CZ327」「CZ327」形态。"""
+    import re
+
+    opt = _picked_option(options, option_no)
+    raw = str(opt.get("flightNo") or opt.get("flight_no") or quote.get("flightNo") or "").strip()
+    if raw:
+        return raw.upper()
+    blob = (instruction or "").upper()
+    m = re.search(r"(?:航班|FLIGHT)\s*([A-Z0-9]{2,8})", blob)
+    if m:
+        return m.group(1)
+    m = re.search(r"\b([A-Z]{2}\d{2,4})\b", blob)
+    if m:
+        return m.group(1)
+    return ""
+
+
+def _chargeable_weight_kg(
+    quote: dict[str, Any],
+    options: list[dict[str, Any]],
+    option_no: str,
+    ticket: object,
+) -> str:
+    """
+    计费重：舱位 > 报价 > 工单事实「计费重」> 毛重。
+    有正数才返回；否则空串，门禁会补问。
+    """
+    opt = _picked_option(options, option_no)
+    candidates = [
+        opt.get("chargeableWeightKg") or opt.get("chargeable_weight_kg"),
+        quote.get("chargeableWeightKg") or quote.get("chargeable_weight_kg"),
+    ]
+    view = ticket_view(ticket)
+    facts = dict(view.get("facts") or {})
+    candidates.extend(
+        [
+            facts.get("计费重"),
+            facts.get("计费重量"),
+            view.get("chargeableWeightKg"),
+            facts.get("毛重"),
+            view.get("weightKg") or view.get("weight_kg"),
+        ]
+    )
+    for raw in candidates:
+        text = str(raw or "").strip().replace(",", "")
+        if not text or text in {"-", "null", "None"}:
+            continue
+        # 去掉「公斤」「KGS」等后缀，只留数字。
+        num = ""
+        for ch in text:
+            if ch.isdigit() or ch == ".":
+                num += ch
+            elif num:
+                break
+        if not num:
+            continue
+        try:
+            if float(num) > 0:
+                return num
+        except ValueError:
+            continue
+    return ""
+
+
 def _air_options(quote: dict[str, Any]) -> list[dict[str, Any]]:
     raw = quote.get("airOptions") or quote.get("air_options")
     if isinstance(raw, str) and raw.strip().startswith("["):

inquiry-agent/agent/policy/air_text_flow.py

@@ -1780,8 +1780,12 @@ class AirTextInquiryFlow:
             extra,
         )
         from agent.redis_coord.quote_file import mark_quote_file_ready
+        from agent.policy.deal_outcome import ensure_ticket_quoted
 
         mark_quote_file_ready(sess.work_order_no)
+        # 文件已出就必须让主账离开「询价中」，否则成交三态会被六态拒绝。
+        ensure_ticket_quoted(self._ledger, work_order_no=sess.work_order_no)
+        sess.status = sess.status or "已报价"
         sess.phase = "wait_deal"
         sess.allowed = (copy.BTN_DEAL, copy.BTN_LOST, copy.BTN_NEGOTIATE)
         sess.wait_version += 1
@@ -1926,20 +1930,37 @@ class AirTextInquiryFlow:
         """点成交/未成交/协商中：先整卡置灰，再入主账。未成交同一句带原因则一次记完。"""
         self._grey_clicked_card(reply, card_meta, replace_name=status)
         from agent.policy.deal_outcome import finish_deal_outcome, harvest_inline_lost_reason
+        from agent.policy.sea_group_ops import _quote_fee_rows
 
+        quote = dict(sess.quote or {})
+        status_now = str(sess.status or "").strip()
+        usable_total = str(quote.get("total") or "").strip()
+        if usable_total in {"", "-"}:
+            usable_total = ""
+        if not (
+            usable_total
+            or _quote_fee_rows(quote)
+            or status_now in {"已报价", "协商中"}
+        ):
+            reply(copy.deal_fail_no_quote(work_order_no=sess.work_order_no))
+            return "deal_need_quote"
         inline = harvest_inline_lost_reason(source_text) if status == "未成交" else ""
         result = finish_deal_outcome(
             ledger=self._ledger,
             work_order_no=sess.work_order_no,
             outcome=status,
             facts=sess.facts,
-            quote=sess.quote,
+            quote=quote,
             business_line=sess.business_line,
             sales_name=sess.invited_sales_name,
             lost_reason=inline,
         )
         if not result.get("ok"):
-            reply("主账状态更新失败，成交结果未入账。")
+            err = str(result.get("error") or "")
+            if (not usable_total and not _quote_fee_rows(quote)) or "询价中" in err:
+                reply(copy.deal_fail_no_quote(work_order_no=sess.work_order_no))
+            else:
+                reply("主账状态更新失败，成交结果未入账。")
             return "ledger_fail"
         phase = str(result.get("phase") or "done")
         sess.status = status
@@ -1976,7 +1997,12 @@ class AirTextInquiryFlow:
         sess.phase = "done"
         sess.allowed = ()
         self._save(sess)
-        reply(copy.lost_reason_ack(str(result.get("lost_reason") or text)))
+        reply(
+            copy.lost_reason_ack(
+                str(result.get("lost_reason") or text),
+                work_order_no=sess.work_order_no,
+            )
+        )
         return "done"
 
     def mark_wait_deal(self, sender_id: str, work_order_no: str) -> None:
@@ -1990,8 +2016,10 @@ class AirTextInquiryFlow:
         if not no:
             return
         from agent.redis_coord.quote_file import mark_quote_file_ready
+        from agent.policy.deal_outcome import ensure_ticket_quoted
 
         mark_quote_file_ready(no)
+        ensure_ticket_quoted(self._ledger, work_order_no=no)
         if not sender_id:
             return
         with self._lock:

inquiry-agent/agent/policy/deal_outcome.py

@@ -210,7 +210,11 @@ def finish_deal_outcome(
     writer = getattr(ledger, "transition", None)
     if not callable(writer):
         return {"ok": False, "error": "no_transition", "phase": "ledger_fail"}
-    result = writer(work_order_no=no, to_status=status, **extra) or {}
+    # 报价文件已出、会话已进入成交跟进，但主账仍停在「询价中」时，
+    # 直接迁「未成交/已成交/协商中」会被六态拒绝。先补「已报价」再迁目标态。
+    result = _transition_deal_status(
+        writer, work_order_no=no, to_status=status, extra=extra, ledger=ledger
+    )
     if not result.get("ok"):
         return {"ok": False, "error": result.get("error") or "transition_failed", "phase": "ledger_fail"}
     from agent.policy.event_exception import WAIT_LOST_REASON, clear_wait, start_wait
@@ -241,6 +245,79 @@ def finish_deal_outcome(
     }
 
 
+def _transition_deal_status(
+    writer: Callable[..., dict[str, Any]],
+    *,
+    work_order_no: str,
+    to_status: str,
+    extra: dict[str, Any],
+    ledger: Any = None,
+) -> dict[str, Any]:
+    """
+    写入成交三态。若主账仍停在询价中，先迁已报价再迁目标态。
+
+    运行证据：
+    - WO022/WO023：文件已发仍停询价中，直迁未成交被六态拒绝；
+    - HTTP 500 时 http_ledger 常只回 http_500（正文里的「询价中」丢失），
+      不能只靠错误文案判断，要以工单当前状态为准。
+    """
+    no = (work_order_no or "").strip()
+    status = (to_status or "").strip()
+    result = writer(work_order_no=no, to_status=status, **extra) or {}
+    if result.get("ok"):
+        return result
+    if status not in {"已成交", "未成交", "协商中"}:
+        return result
+    err = str(result.get("error") or result.get("message") or "")
+    cur = ""
+    getter = getattr(ledger, "get_for_agent", None) if ledger is not None else None
+    if callable(getter):
+        try:
+            snap = getter(work_order_no=no, sender_id="") or {}
+            cur = str(snap.get("status") or "").strip()
+        except Exception:
+            cur = ""
+    # 状态确认询价中，或错误文案带询价中，或仅有 http_5xx 时仍尝试补已报价。
+    should_promote = (
+        cur == "询价中"
+        or "询价中" in err
+        or err.startswith("http_5")
+        or err in {"transition_failed", "ledger_error"}
+    )
+    if not should_promote:
+        return result
+    promoted = writer(
+        work_order_no=no,
+        to_status="已报价",
+        remark="成交跟进前补已报价",
+    ) or {}
+    if not promoted.get("ok"):
+        return result
+    return writer(work_order_no=no, to_status=status, **extra) or {}
+
+
+def ensure_ticket_quoted(ledger: Any, *, work_order_no: str) -> dict[str, Any]:
+    """
+    报价文件发出 / 进入成交跟进时，保证主账至少是「已报价」。
+
+    幂等：已离开「询价中」则不再迁态（已报价→已报价会被六态拒绝）。
+    """
+    no = (work_order_no or "").strip()
+    writer = getattr(ledger, "transition", None)
+    if not no or not callable(writer):
+        return {"ok": False, "error": "no_transition"}
+    getter = getattr(ledger, "get_for_agent", None)
+    if callable(getter):
+        try:
+            snap = getter(work_order_no=no, sender_id="") or {}
+        except Exception:
+            snap = {}
+        st = str(snap.get("status") or "").strip()
+        if st and st != "询价中":
+            return {"ok": True, "status": st, "skipped": True}
+    return writer(work_order_no=no, to_status="已报价", remark="报价文件已出") or {}
+
+
 def capture_lost_reason(*, ledger: Any, work_order_no: str, reason: str) -> dict[str, Any]:
     """把销售下一句写进未成交原因。@询价小助手 不是原因。"""
     text = strip_bot_mentions(reason or "")

inquiry-agent/agent/policy/inquiry_copy.py

@@ -1023,7 +1023,12 @@ def quote_fee_lines(quote: dict[str, Any] | None) -> list[tuple[str, str]]:
             amount = str(item.get("amount") or item.get("value") or "").strip()
             line_ccy = str(item.get("currency") or item.get("currencyCode") or header_ccy).strip()
             if name and amount and amount != "-":
-                lines.append((name, money_text(amount, line_ccy)))
+                # 燃油附加费率 / 税率是百分比，禁止套成「CNY 1%」。
+                if "%" in amount or name.endswith("费率") or name in {"税率", "燃油附加费率"}:
+                    shown = amount if "%" in amount else f"{amount}%"
+                    lines.append((name, shown))
+                else:
+                    lines.append((name, money_text(amount, line_ccy)))
     if lines:
         return lines
     freight = str(src.get("freight") or "").strip()
@@ -1219,10 +1224,21 @@ def sea_quote_detail_text(
 
 
 def collab_hint(work_order_no: str) -> str:
-    """价格卡协同说明：无「内部协同」前缀，紧挨生成报价单按钮上方。"""
-    return (
-        f"若需要咨询内部航线人员，请手动拉新人与智能体到原有群，"
-        f"并在群聊发送工单编号{work_order_no}。"
+    """
+    空运价格卡协同说明：紧挨「不需要协同，直接生成报价单」上方。
+
+    后台 inquiring.air_collab_hint；库内模板可用 {{ticket_no}}。
+    无后台模板时用本默认句（已带工单号）。销售侧示例：
+    …发送“ WO202610060030@询价小助手”，谢谢。
+    """
+    no = (work_order_no or "").strip()
+    return _r(
+        "inquiring.air_collab_hint",
+        (
+            f"若需要咨询内部航线人员，请手动将相关方拉到空运原有协同群，"
+            f"并在空运协同群中发送“ {no}@询价小助手”，谢谢。"
+        ),
+        ticket_no=no,
     )
 
 
@@ -2661,8 +2677,24 @@ def group_deal_stale(*, work_order_no: str) -> str:
     return f"这张成交确认已过期。工单{no}已有更新的报价，请点击群里最新一条成交跟进。"
 
 
-def group_deal_need_quote() -> str:
-    return "还没有可确认的报价，请先完成报价再确认成交状态。"
+def group_deal_need_quote(*, work_order_no: str = "") -> str:
+    """
+    群里确认成交/未成交时，主账还没有可确认报价。
+
+    空运 WO027：询价中且无 inq_quote，旧句「主账状态更新失败」不说明原因。
+    """
+    no = (work_order_no or "").strip()
+    if no:
+        return (
+            f"工单{no}状态更新失败，原因：没有报价。\n"
+            f"请先报价，然后再更新工单状态。"
+        )
+    return "工单状态更新失败，原因：没有报价。\n请先报价，然后再更新工单状态。"
+
+
+def deal_fail_no_quote(*, work_order_no: str = "") -> str:
+    """成交三态写入失败且判定为没有报价时的销售可见说明。与群门禁同句。"""
+    return group_deal_need_quote(work_order_no=work_order_no)
 
 
 def group_deal_sales_only() -> str:
@@ -2717,7 +2749,7 @@ def deal_ack(
     if outcome == "未成交":
         reason = (lost_reason or "").strip()
         if reason:
-            return f"已记录为「未成交」。{lost_reason_ack(reason)}"
+            return f"已记录为「未成交」。{lost_reason_ack(reason, work_order_no=no)}"
         return _r("lost.ask_reason", "已记录为「未成交」。请补充未成交原因。", ticket_no=no)
     when = _followup_month_day(next_followup_at) or "第四个工作日"
     return _r(
@@ -2744,14 +2776,19 @@ def _followup_month_day(raw: str) -> str:
     return ""
 
 
-def lost_reason_ack(reason: str = "") -> str:
-    """收下未成交原因后回显原句。后台 lost.reason_ack。"""
+def lost_reason_ack(reason: str = "", work_order_no: str = "") -> str:
+    """
+    收下未成交原因后回显。后台 lost.reason_ack。
+
+    测服文案含 {{ticket_no}} / {{lost_reason}}；缺 ticket_no 会原样打出占位符。
+    """
     text = (reason or "").strip()
+    no = (work_order_no or "").strip()
     if text.endswith(("。", ".", "！", "!", "？", "?")):
         default = f"已记下未成交原因：{text}"
     else:
         default = f"已记下未成交原因：{text}。" if text else "已记下未成交原因。"
-    return _r("lost.reason_ack", default, lost_reason=text)
+    return _r("lost.reason_ack", default, lost_reason=text, ticket_no=no)
 
 
 def deal_notify_card(
@@ -3044,6 +3081,53 @@ def air_ask_lock_option(options: list) -> str:
     return "\n".join(lines)
 
 
+def air_ask_manual_lock_fields(
+    *,
+    need_option: bool = False,
+    need_airline: bool = False,
+    need_chargeable: bool = False,
+    need_flight: bool = False,
+    options: list | None = None,
+) -> str:
+    """
+    手动报价锁舱缺 TMS MANUAL 必填项时，群里补问，禁止空壳出站。
+
+    例：请回复「AIR-OPT01 CZ 航班CZ327」。
+    """
+    bits: list[str] = []
+    if need_option:
+        bits.append("舱位编号（如 AIR-OPT01）")
+    if need_airline:
+        bits.append("航司两位码（如 CZ）")
+    if need_flight:
+        bits.append("航班号（如 CZ327）")
+    if need_chargeable:
+        bits.append("计费重（公斤）")
+    need = "、".join(bits) if bits else "舱位编号、航司和航班号"
+    lines = [
+        f"锁舱还缺：{need}。",
+        "请按「AIR-OPT01 CZ 航班CZ327」回复；",
+    ]
+    if need_chargeable:
+        lines.append("若还缺计费重，请再写「计费重xx公斤」。")
+    else:
+        lines.append("例如：AIR-OPT01 CZ 航班CZ327")
+    opts = options or []
+    shown = False
+    for item in opts:
+        if not isinstance(item, dict):
+            continue
+        no = str(item.get("optionNo") or item.get("option_no") or "").strip()
+        airline = str(item.get("airlineCode") or item.get("airlineName") or "").strip()
+        if not no:
+            continue
+        if not shown:
+            lines.append("可选舱位：")
+            shown = True
+        lines.append(f"{no} {airline}".strip() if airline else no)
+    return "\n".join(lines)
+
+
 def air_lock_ok(
     *,
     work_order_no: str,
@@ -3072,7 +3156,7 @@ def air_lock_ok(
 
 
 def air_lock_fail(*, work_order_no: str, operator: str, reason: str) -> str:
-    """空运锁舱失败。后台 inquiring.air_lock_fail。"""
+    """空运锁舱失败（接口/系统类）。后台 inquiring.air_lock_fail。"""
     why = (reason or "").strip() or "TMS未返回原因"
     default = (
         f"工单{work_order_no} 空运锁舱失败。\n"
@@ -3089,6 +3173,25 @@ def air_lock_fail(*, work_order_no: str, operator: str, reason: str) -> str:
     )
 
 
+def air_lock_incomplete(*, work_order_no: str, operator: str, reason: str = "") -> str:
+    """
+    锁舱参数不齐（纯手工价、运价库无舱位等）：业务补问，不算系统异常，不惊动 IT。
+
+    航线按示例回舱位+航司+航班后即可再锁。
+    """
+    why = (reason or "").strip()
+    lines = [
+        f"工单{work_order_no} 还不能锁舱。",
+        f"操作人：{operator}",
+    ]
+    if why:
+        lines.append(f"原因：{why}")
+    else:
+        lines.append("原因：本单没有可引用的 TMS 舱位（手工价或运价库无匹配）。")
+    lines.append("请直接回复「AIR-OPT01 CZ 航班CZ327」（换成实际舱位、航司、航班号）后再锁。")
+    return "\n".join(lines)
+
+
 def air_cabin_fail_reason(*, tms_reason: str = "", flight_date: str = "", today: str = "") -> str:
     """
     锁舱/释放失败原因：原样回 TMS 的 failReason。

inquiry-agent/agent/policy/sea_group_ops.py

@@ -906,12 +906,14 @@ def apply_product_quote(
         logger.info("产品报价未识别 wo=%s text=%s", no, (text or "")[:200])
         send_group_text(client, chat_id, copy.group_quote_not_recognized())
         return "quote_not_recognized"
+    quote = _attach_land_weight_band_segment(quote, view)
     base = _current_quote(view, sess)
     if _has_tms_quote(base):
         _park_pending_quote(no, quote, sess, flow)
         send_group_text(client, chat_id, copy.group_ask_tms_or_product())
         return "wait_tms_choice"
-    if _quote_fee_rows(base):
+    # 分档单价是完整人工价（含费率），禁止和旧错误行（如燃油附加费=2）相加。
+    if _quote_fee_rows(base) and not (quote.get("weightPrices") or []):
         quote = merge_quote_fees(base, quote)
     _save_product_quote(flow, no, quote, sess)
     ticket2 = _reload(flow, chat_id, no) or ticket
@@ -1231,8 +1233,11 @@ def apply_group_deal(
         return "not_sales"
     quote = _current_quote(view, sess)
     status_now = ticket_status(ticket) or (sess.status if sess else "")
-    if not (quote.get("total") or _quote_fee_rows(quote) or status_now in {"已报价", "协商中"}):
-        send_group_text(client, chat_id, copy.group_deal_need_quote())
+    usable_total = str(quote.get("total") or "").strip()
+    if usable_total in {"", "-"}:
+        usable_total = ""
+    if not (usable_total or _quote_fee_rows(quote) or status_now in {"已报价", "协商中"}):
+        send_group_text(client, chat_id, copy.group_deal_need_quote(work_order_no=no))
         return "deal_need_quote"
     from agent.policy.deal_outcome import finish_deal_outcome, harvest_inline_lost_reason
 
@@ -1309,7 +1314,14 @@ def capture_group_lost_reason(
         sess.phase = "done"
         sess.allowed = ()
         flow._save(sess)
-    send_group_text(client, chat_id, copy.lost_reason_ack(str(result.get("lost_reason") or text)))
+    send_group_text(
+        client,
+        chat_id,
+        copy.lost_reason_ack(
+            str(result.get("lost_reason") or text),
+            work_order_no=no,
+        ),
+    )
     return "done"
 
 
@@ -1634,6 +1646,53 @@ def merge_quote_fees(base: dict[str, Any] | None, overlay: dict[str, Any] | None
     return stamp_prices_for_sheet(out)
 
 
+def _attach_land_weight_band_segment(
+    quote: dict[str, Any], view: dict[str, Any]
+) -> dict[str, Any]:
+    """
+    陆运产品分档价：把 weightPrices / 燃油税率挂到 landSegments，出单才能填「2-500KG」列。
+
+    无分档价时原样返回。OD 取工单询价事实，不另猜城市。
+    """
+    src = dict(quote or {})
+    tiers = src.get("weightPrices")
+    if not isinstance(tiers, list) or not tiers:
+        return src
+    facts = dict(view.get("facts") or {})
+    origin = str(
+        facts.get("始发地")
+        or facts.get("起运地")
+        or facts.get("origin")
+        or view.get("origin")
+        or ""
+    ).strip()
+    dest = str(
+        facts.get("目的地")
+        or facts.get("destination")
+        or view.get("destination")
+        or ""
+    ).strip()
+    seg: dict[str, Any] = {
+        "origin": origin,
+        "destination": dest,
+        "weightPrices": list(tiers),
+        "currency": str(src.get("currency") or "CNY"),
+        "salePrice": str(src.get("total") or tiers[0].get("price") or ""),
+        "price_per_kg": str(src.get("price_per_kg") or tiers[0].get("price") or ""),
+    }
+    fuel = str(src.get("fuel_surcharge_rate") or src.get("fuelSurchargeRate") or "").strip()
+    tax = str(src.get("tax_rate") or src.get("taxRate") or "").strip()
+    if fuel:
+        seg["fuel_surcharge_rate"] = fuel
+        seg["fuelSurchargeRate"] = fuel
+    if tax:
+        seg["tax_rate"] = tax
+        seg["taxRate"] = tax
+    src["landSegments"] = [seg]
+    src["route_rows"] = [seg]
+    return src
+
+
 def _save_product_quote(
     flow: Any,
     no: str,

inquiry-agent/agent/policy/system_exception.py

@@ -850,6 +850,7 @@ def _resume_cabin_step(
                 work_order_no=no,
                 lock_id=lock_id,
                 sender_id=sender,
+                operator_name=str(extra.get("operator_name") or "").strip(),
                 instruction_text=instruction,
             )
             or {}
@@ -860,13 +861,20 @@ def _resume_cabin_step(
         service = "空运舱位"
         reason = "空运释放舱位接口调用失败"
     else:
+        # 与首次群锁舱对齐：重试必须带 operatorName / airline，否则 MANUAL 出站缺姓名。
         locker = getattr(ledger, "lock_cabin", None)
+        op_name = str(extra.get("operator_name") or "").strip()
+        airline = str(extra.get("airline") or "").strip()
+        flight_no = str(extra.get("flight_no") or "").strip()
         out = call_with_retries(
             lambda: locker(
                 work_order_no=no,
                 option_no=option_no,
                 sender_id=sender,
+                operator_name=op_name,
                 instruction_text=instruction,
+                airline=airline,
+                flight_no=flight_no,
             )
             or {}
             if callable(locker)