空运附件报价锁舱前先提示航线改发纯文字报价，避免附件金额拆不出导致锁舱失败。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/air_group_ops.py

@@ -699,6 +699,9 @@ def apply_air_file(
     from agent.policy.event_exception import clear_wait
 
     clear_wait(flow.ledger, work_order_no=no)
+    # 附件不拆金额：锁舱常失败。产品口径改为提示航线改发纯文字报价后再锁。
+    tip = copy.air_attachment_quote_lock_tip(work_order_no=no)
+    send_group_text(client, chat_id, tip)
     emit_group_deal(flow=flow, ticket=view, quote=quote)
     return "airline_file_quote"
 
@@ -952,7 +955,8 @@ def apply_air_lock(
             return "no_quote"
         # 主账在出站前发现三项不齐：只请补，不当 TMS 故障，不通知 IT。
         reason_text = str(out.get("failReason") or "")
-        if str(out.get("error") or "") == "lock_params_incomplete" or "锁舱参数不完整" in reason_text:
+        err_code = str(out.get("error") or "")
+        if err_code == "lock_params_incomplete" or "锁舱参数不完整" in reason_text:
             labels = missing or _labels_from_incomplete_reason(reason_text)
             _remember_partial_lock(
                 flow,
@@ -964,8 +968,45 @@ def apply_air_lock(
             )
             send_group_text(group_client_of(flow), chat_id, copy.air_lock_need_params(labels))
             return "wait_lock_params"
+        # 附件/手工报价、运价库无舱位：引导纯文字报价，不算系统异常、不通知 IT。
+        src_label = str((quote or {}).get("source_label") or (quote or {}).get("source") or "")
+        need_text_quote = (
+            err_code in {"lock_incomplete", "lock_fail"}
+            and (
+                "航线附件报价" in src_label
+                or "附件" in src_label
+                or any(
+                    x in reason_text
+                    for x in (
+                        "手工报价",
+                        "无匹配舱位",
+                        "无匹配报价",
+                        "运价库无匹配",
+                        "标准运价库无匹配",
+                    )
+                )
+            )
+        )
+        if need_text_quote:
+            send_group_text(
+                group_client_of(flow),
+                chat_id,
+                copy.air_lock_need_text_quote(
+                    work_order_no=no, operator=name, reason=reason_text
+                ),
+            )
+            return "need_text_quote"
+        if err_code == "lock_incomplete":
+            send_group_text(
+                group_client_of(flow),
+                chat_id,
+                copy.air_lock_incomplete(
+                    work_order_no=no, operator=name, reason=reason_text
+                ),
+            )
+            return "lock_incomplete"
         # 多段是产品限制，不是 TMS 故障。只回原因，不标系统异常、不暂停工单。
-        if str(out.get("error") or "") == "multi_no_lock":
+        if err_code == "multi_no_lock":
             send_group_text(
                 group_client_of(flow),
                 chat_id,