落地空运群内协同与锁舱出站。

群里按 BOT 通道激活当前工单、航线报价和成交跟进；没有 TMS 报价编号时用工单字段补齐仍调锁舱，避免被本地规则拦住。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/inquiry_copy.py

@@ -14,6 +14,7 @@ import uuid
 from typing import Any, Iterable
 
 from agent.schema.field_validate import (
+    AIR_COLLAB_FIELDS,
     AIR_REQUIRED_FIELDS,
     SEA_COLLAB_DISPLAY,
     SEA_COLLAB_FIELDS,
@@ -238,8 +239,8 @@ def inquiry_field_lines(
 
     起运/目的展示销售原文（南京/北京），三字码只给出站 TMS，不对销售展示。
     """
-    origin = (facts.get("起运港") or "-").strip()
-    dest = (facts.get("目的港") or "-").strip()
+    origin = (facts.get("起运港") or facts.get("起运地") or "-").strip()
+    dest = (facts.get("目的港") or facts.get("目的地") or "-").strip()
     cargo = (facts.get("品名") or "-").strip() or "-"
     pack = (facts.get("包装方式") or facts.get("包装类型") or "-").strip() or "-"
     quote_date = (facts.get("报价日期") or "-").strip() or "-"
@@ -452,7 +453,7 @@ def quote_fee_lines(quote: dict[str, Any] | None) -> list[tuple[str, str]]:
     """
     src = dict(quote or {})
     header_ccy = str(src.get("currency") or src.get("currencyCode") or "").strip()
-    raw = src.get("fee_lines")
+    raw = src.get("fee_lines") or src.get("fee_rows")
     parsed: Any = raw
     if isinstance(raw, str) and raw.strip():
         try:
@@ -988,6 +989,12 @@ def sea_group_create_fail(*, reason: str = "") -> str:
     return "建群失败，请稍后重试。"
 
 
+def quote_is_product(quote: dict[str, Any] | None) -> bool:
+    """来源是产品/航线人工，不能写进 TMS 报价段。"""
+    label = str((quote or {}).get("source_label") or (quote or {}).get("source") or "")
+    return "产品" in label or "航线" in label
+
+
 def sea_group_brief(
     *,
     work_order_no: str,
@@ -997,12 +1004,13 @@ def sea_group_brief(
     sales_name: str,
     product_names: list[str],
     has_price: bool,
+    tms_quote: dict[str, Any] | None = None,
+    product_quote: dict[str, Any] | None = None,
 ) -> str:
     """
-    群里自动摘要：@销售 @产品 + 工单号 + 询价字段 + 协同字段 + TMS 报价。
+    群里自动摘要：询价 + 协同 + TMS 报价 + 人工报价。
 
-    三段之间空一行，方便群里扫。协同没填写 -。
-    HS编码对外写成商品海关编码。无价只写「TMS 暂无匹配报价」。
+    TMS 无价只写「TMS 暂无匹配报价」，产品报的价单独放人工报价，不能混进 TMS。
     """
     no = (work_order_no or "").strip()
     sales = (sales_name or "").strip() or "销售"
@@ -1019,12 +1027,30 @@ def sea_group_brief(
         label = SEA_COLLAB_DISPLAY.get(key, key)
         val = (collab.get(key) or collab.get(label) or "").strip() or "-"
         lines.append(f"{label}：{val}")
+    tms = dict(tms_quote) if tms_quote is not None else {}
+    manual = dict(product_quote or {})
+    if tms_quote is None:
+        src = dict(quote or {})
+        if has_price and src and not quote_is_product(src):
+            tms = src
+        elif quote_is_product(src):
+            manual = manual or src
     lines.append("")
     lines.append("TMS报价：")
-    if has_price and quote:
-        lines.extend(quote_detail_lines(quote))
+    if tms and (tms.get("total") or quote_fee_lines(tms)):
+        lines.extend(quote_detail_lines(tms))
+        lines.append(group_tms_confirm_hint())
     else:
         lines.append("TMS 暂无匹配报价")
+    if manual and (quote_fee_lines(manual) or str(manual.get("total") or "").strip() not in {"", "-"}):
+        lines.append("")
+        lines.append("人工报价：")
+        fee_lines = quote_fee_lines(manual)
+        if fee_lines:
+            lines.extend(f"{name}：{amount}" for name, amount in fee_lines)
+        else:
+            header_ccy = str(manual.get("currency") or "").strip()
+            lines.append(f"合计：{money_text(str(manual.get('total') or '-'), header_ccy)}")
     return "\n".join(lines)
 
 
@@ -1335,6 +1361,46 @@ def group_only_excel_pdf() -> str:
     return "群里只收 Excel 和 PDF，其它文件不会存入工单"
 
 
+def group_only_product_can_quote() -> str:
+    return "只有产品能报价格，请产品在群里发价格或 Excel/PDF"
+
+
+def group_tms_confirm_hint() -> str:
+    """报价有效期下方：有 TMS 价时告诉产品还可以确认沿用。"""
+    return "有TMS报价时可回复“确认报价”沿用该价；也可直接回复协同报价或上传报价附件。"
+
+
+def quote_attachment_saved_app(work_order_no: str, count: int = 1) -> str:
+    """群里告诉大家：模板或产品附件已进后台。"""
+    no = (work_order_no or "").strip() or "WO"
+    n = count if count > 0 else 1
+    return f"工单{no}的{n}个附件已保存到后台工单"
+
+
+def group_confirm_need_tms() -> str:
+    return "本单还没有可沿用的 TMS 报价，请直接回复协同报价或上传报价附件。"
+
+
+def group_ask_tms_or_product() -> str:
+    return (
+        "本单已有 TMS 报价。\n"
+        "1. 要在 TMS 基础上改，请回复：在TMS基础上改（或直接回 1 / 第一个）\n"
+        "2. 不要 TMS 报价、只用你刚说的价格，请回复：不用TMS报价（或直接回 2 / 第二个）"
+    )
+
+
+def group_tms_choice_unclear() -> str:
+    return "还没确定怎么用 TMS 报价。请回复：在TMS基础上改 / 不用TMS报价，也可以直接回 1 或 2。"
+
+
+def group_need_price_before_choice() -> str:
+    return "请产品先发价格，再说在TMS基础上改或不用TMS报价"
+
+
+def group_file_saved() -> str:
+    return "附件已保存后台"
+
+
 def group_quote_not_recognized() -> str:
     return "没有识别到报价，请产品再发一次价格或 Excel/PDF"
 
@@ -1349,6 +1415,10 @@ def group_deal_stale(*, work_order_no: str) -> str:
     return f"这张成交确认已过期。工单{no}已有更新的报价，请点击群里最新一条成交跟进。"
 
 
+def group_deal_need_quote() -> str:
+    return "还没有可确认的报价，请先完成报价再确认成交状态。"
+
+
 def group_deal_sales_only() -> str:
     return "只有负责该工单的销售可以确认成交状态。"
 
@@ -1364,14 +1434,263 @@ def group_cannot_recreate(*, work_order_no: str) -> str:
     return f"工单{no}协同已结束，不能再拉群。"
 
 
-def group_deal_mention(*, sales_name: str, work_order_no: str) -> str:
+def group_deal_followup(*, sales_name: str, work_order_no: str) -> str:
+    """
+    群里文字成交跟进。只提示输入，不含报价合计、不含点选按钮。
+
+    私聊成交卡仍走 deal_card，不改这里。
+    """
     name = (sales_name or "").strip() or "销售"
-    return f"@{name}\n{deal_card(work_order_no=work_order_no)}"
+    no = (work_order_no or "").strip()
+    return (
+        f"@{name}\n"
+        f"询价工单 {no}\n"
+        "报价单已发送，请确认成交状态\n"
+        "咨询成交状态：请输入成交 / 未成交 / 协商中(未成交需补充原因)"
+    )
+
+
+def group_deal_mention(*, sales_name: str, work_order_no: str) -> str:
+    return group_deal_followup(sales_name=sales_name, work_order_no=work_order_no)
 
 
 def deal_ack(outcome: str, work_order_no: str) -> str:
     if outcome == "已成交":
         return f"已记录为「已成交」。工单 {work_order_no} 已关闭智能体跟进。"
     if outcome == "未成交":
-        return f"已记录为「未成交」。请补充未成交原因，工单 {work_order_no} 将关闭智能体跟进。"
+        return "已记录为「未成交」。请补充未成交原因。"
     return f"已记录为「协商中」。工单 {work_order_no} 跟进周期已顺延。"
+
+
+def air_need_work_order() -> str:
+    """空运群还没有当前单，且这句话里没有工单号。"""
+    return "请先 @我 并发送要跟的工单号，例如 WO202609160001。"
+
+
+def air_lock_need_work_order() -> str:
+    """锁舱/释放必须自带工单号，不猜当前单。"""
+    return "锁舱或释放舱位请带上工单号，例如 WO202609160001锁舱。"
+
+
+def air_ticket_not_found(work_order_no: str) -> str:
+    no = (work_order_no or "").strip()
+    return f"找不到工单{no}，请核对工单号后再试。"
+
+
+def air_ticket_not_air(work_order_no: str) -> str:
+    no = (work_order_no or "").strip()
+    return f"工单{no}不是空运单，不能在空运群里跟。"
+
+
+def air_ticket_closed(work_order_no: str, status: str) -> str:
+    no = (work_order_no or "").strip()
+    st = (status or "").strip() or "已关闭"
+    return f"工单{no}已是「{st}」，不能再激活。"
+
+
+def air_ticket_occupied(work_order_no: str) -> str:
+    no = (work_order_no or "").strip()
+    return f"工单{no}已经在另一个群跟了，请到那个群继续。"
+
+
+def air_group_brief(
+    *,
+    work_order_no: str,
+    facts: dict[str, str],
+    quote: dict[str, Any] | None,
+    collab_facts: dict[str, str] | None,
+    has_price: bool,
+    tms_quote: dict[str, Any] | None = None,
+    product_quote: dict[str, Any] | None = None,
+    sales_name: str = "",
+    airline_names: list[str] | None = None,
+) -> str:
+    """
+    空运群激活摘要：与海运进群同一套结构，字段用空运。
+
+    先 @ 销售和航线，再工单号 + 询价字段 + 协同补充（含电/含磁）+ TMS报价。
+    不写「当前工单/询价要点/现在等到哪一步」。
+    """
+    no = (work_order_no or "").strip()
+    at_bits: list[str] = []
+    sales = (sales_name or "").strip()
+    if sales:
+        at_bits.append(f"@{sales}")
+    for name in airline_names or []:
+        token = f"@{(name or '').strip()}"
+        if (name or "").strip() and token not in at_bits:
+            at_bits.append(token)
+    lines = ([(" ".join(at_bits))] if at_bits else []) + [f"工单号：{no}", "询价字段："]
+    lines.extend(
+        inquiry_field_lines(work_order_no=no, facts=facts, transport_mode="空运")[1:]
+    )
+    lines.append("")
+    lines.append("协同补充字段：")
+    collab = dict(collab_facts or {})
+    for key in AIR_COLLAB_FIELDS:
+        val = (collab.get(key) or "").strip() or "-"
+        lines.append(f"{key}：{val}")
+    tms = dict(tms_quote) if tms_quote is not None else {}
+    manual = dict(product_quote or {})
+    if tms_quote is None:
+        src = dict(quote or {})
+        if has_price and src and not quote_is_product(src):
+            tms = src
+        elif quote_is_product(src):
+            manual = manual or src
+    lines.append("")
+    lines.append("TMS报价：")
+    if tms and (tms.get("total") or quote_fee_lines(tms)):
+        lines.extend(quote_detail_lines(tms))
+        lines.append(group_tms_confirm_hint())
+    else:
+        lines.append("TMS 暂无匹配报价")
+    if manual and (quote_fee_lines(manual) or str(manual.get("total") or "").strip() not in {"", "-"}):
+        lines.append("")
+        lines.append("人工报价：")
+        fee_lines = quote_fee_lines(manual)
+        if fee_lines:
+            lines.extend(f"{name}：{amount}" for name, amount in fee_lines)
+        else:
+            header_ccy = str(manual.get("currency") or "").strip()
+            lines.append(f"合计：{money_text(str(manual.get('total') or '-'), header_ccy)}")
+    return "\n".join(lines)
+
+
+def air_activate_summary(
+    *,
+    work_order_no: str,
+    facts: dict,
+    status: str = "",
+    wait_hint: str = "",
+    quote: dict[str, Any] | None = None,
+    collab_facts: dict[str, str] | None = None,
+) -> str:
+    """兼容旧名：激活成功改走海运同款群摘要。"""
+    _ = status, wait_hint
+    src = dict(quote or {})
+    return air_group_brief(
+        work_order_no=work_order_no,
+        facts=dict(facts or {}),
+        quote=src,
+        collab_facts=collab_facts,
+        has_price=bool(src.get("total") or src.get("quoteId")),
+        tms_quote=src if src and not quote_is_product(src) else {},
+        product_quote=src if quote_is_product(src) else {},
+    )
+
+
+def air_wait_hint(*, status: str, has_quote: bool, pending_lock: bool = False) -> str:
+    """激活摘要里的「现在等到哪一步」。"""
+    if pending_lock:
+        return "等待航线选择要锁的舱位选项"
+    st = (status or "").strip()
+    if st == "协商中":
+        return "协商中，可继续改价或确认成交"
+    if has_quote or st == "已报价":
+        return "已有报价，可补含电/含磁、航线改价、锁舱或确认成交"
+    return "等待航线报价或锁舱（须先有 TMS 报价）"
+
+
+def air_airline_only_quote() -> str:
+    return "只有岗位为「航线·空运」的人能报价格。"
+
+
+def air_airline_only_cabin() -> str:
+    return "只有岗位为「航线·空运」的人能锁舱或释放舱位。"
+
+
+def air_sales_only_deal() -> str:
+    return "只有负责该工单的销售可以确认成交状态。"
+
+
+def air_fields_not_recognized() -> str:
+    return "听到了。空运群里可补充是否含电、是否含磁。"
+
+
+def air_quote_not_recognized() -> str:
+    return "没有识别到报价，请航线再发一次价格或 Excel/PDF。"
+
+
+def air_fields_denied() -> str:
+    return "只有这张单的销售或航线可以补含电/含磁。"
+
+
+def air_no_tms_quote_to_lock(work_order_no: str) -> str:
+    no = (work_order_no or "").strip()
+    return f"工单{no}还没有可锁的 TMS 报价，不能锁舱。"
+
+
+def air_ask_lock_option(options: list) -> str:
+    lines = ["这张单有多条舱位选项，请回复要锁哪一条，例如 AIR-OPT-01："]
+    for item in options:
+        no = str(item.get("optionNo") or item.get("option_no") or "").strip()
+        airline = str(item.get("airlineName") or item.get("airlineCode") or "").strip()
+        if no and airline:
+            lines.append(f"{no} {airline}")
+        elif no:
+            lines.append(no)
+    return "\n".join(lines)
+
+
+def air_lock_ok(
+    *,
+    work_order_no: str,
+    operator: str,
+    option_no: str,
+    exec_no: str,
+    quote_no: str,
+) -> str:
+    return (
+        f"工单{work_order_no} 已通知TMS执行空运锁舱，执行成功。\n"
+        f"操作人：{operator}\n"
+        f"舱位选项：{option_no}\n"
+        f"执行编号：{exec_no}\n"
+        f"报价编号：{quote_no}"
+    )
+
+
+def air_lock_fail(*, work_order_no: str, operator: str, reason: str) -> str:
+    why = (reason or "").strip() or "TMS未返回原因"
+    return (
+        f"工单{work_order_no} 空运锁舱失败。\n"
+        f"操作人：{operator}\n"
+        f"锁舱失败的原因：{why}\n"
+        "已通知IT运维排查，请稍等。"
+    )
+
+
+def air_release_ok(
+    *,
+    work_order_no: str,
+    operator: str,
+    option_no: str,
+    exec_no: str,
+    quote_no: str,
+) -> str:
+    return (
+        f"工单{work_order_no} 已通知TMS执行空运释放舱位成功\n"
+        f"操作人：{operator}\n"
+        f"舱位选项：{option_no}\n"
+        f"执行编号：{exec_no}\n"
+        f"报价编号：{quote_no}"
+    )
+
+
+def air_release_fail(*, work_order_no: str, operator: str, reason: str) -> str:
+    why = (reason or "").strip() or "TMS未返回原因"
+    return (
+        f"工单{work_order_no} 空运释放舱位失败\n"
+        f"操作人：{operator}\n"
+        f"释放舱位失败的原因：{why}"
+    )
+
+
+def air_release_deal_blocked(work_order_no: str) -> str:
+    no = (work_order_no or "").strip()
+    return f"释放舱位失败，工单{no}已成交。"
+
+
+def air_release_need_lock(work_order_no: str) -> str:
+    no = (work_order_no or "").strip()
+    return f"工单{no}还没有有效锁舱，不能释放。"