落地空运单聊询价字段与线路选择。

必填核对后再建单；多条线路走 H5 点选；费用只展示该线路 TMS 回包，不套用整单空运费。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/sea_group_ops.py

@@ -95,6 +95,12 @@ def ticket_view(ticket: object) -> dict[str, Any]:
         "product_names": list(getattr(ticket, "product_names", []) or []),
         "sales_name": str(getattr(ticket, "sales_name", "") or ""),
         "lost_reason": str(getattr(ticket, "lost_reason", "") or ""),
+        "system_exception": str(getattr(ticket, "system_exception", "") or ""),
+        "systemException": str(getattr(ticket, "system_exception", "") or ""),
+        "system_exception_reason": str(getattr(ticket, "system_exception_reason", "") or ""),
+        "systemExceptionReason": str(getattr(ticket, "system_exception_reason", "") or ""),
+        "system_exception_step": str(getattr(ticket, "system_exception_step", "") or ""),
+        "system_exception_payload": dict(getattr(ticket, "system_exception_payload", {}) or {}),
     }
 
 
@@ -418,6 +424,16 @@ def hydrate_ticket(flow: Any, ticket: object) -> object:
     merged["collab_facts"] = collab
     if view.get("collab_chat_id"):
         merged["collab_chat_id"] = view.get("collab_chat_id")
+    for key in (
+        "system_exception",
+        "systemException",
+        "system_exception_reason",
+        "systemExceptionReason",
+        "system_exception_step",
+        "system_exception_payload",
+    ):
+        if full_view.get(key) and not merged.get(key):
+            merged[key] = full_view.get(key)
     return merged