落地空运单聊询价字段与线路选择。

必填核对后再建单；多条线路走 H5 点选；费用只展示该线路 TMS 回包，不套用整单空运费。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/air_group_ops.py

@@ -49,6 +49,18 @@ _LOCK_QUOTE = "__air_lock_quote"
 _LOCK_EXEC = "__air_lock_exec"
 
 
+def _ticket_flight_date(ticket: object) -> str:
+    """锁舱 flightDate 用工单报价日期，和主账出站一致。"""
+    view = ticket_view(ticket)
+    facts = dict(view.get("facts") or {})
+    return str(
+        facts.get("报价日期")
+        or view.get("quoteDate")
+        or view.get("quote_date")
+        or ""
+    ).strip()
+
+
 def is_airline(flow: Any, sender_id: str) -> bool:
     """员工管理岗位=航线·空运且启用。"""
     uid = (sender_id or "").strip()
@@ -595,21 +607,13 @@ def apply_air_lock(
     if not is_airline(flow, sender_id):
         send_group_text(group_client_of(flow), chat_id, copy.air_airline_only_cabin())
         return "not_airline"
-    from agent.policy.system_exception import reply_paused_ticket, ticket_is_paused
-
-    if ticket_is_paused(ticket):
-        reply_paused_ticket(
-            ticket=ticket,
-            reply=lambda text: send_group_text(group_client_of(flow), chat_id, text),
-        )
-        return "system_exception_paused"
+    # 锁舱是航线主动再试：即使工单因上次失败标了系统异常，也要再打 TMS，
+    # 不能只回「TMS接口异常，IT运维排查中」。
     no = ticket_no(ticket)
     name = operator_name(flow, sender_id)
     quote = ticket_view(ticket).get("quote") or {}
     options = _air_options(quote)
-    quote_id = _quote_id(quote) or f"QT-{no}"
-    if not options:
-        options = [{"optionNo": "AIR-OPT-01"}]
+    quote_id = _quote_id(quote)
     picked = (option_no or "").strip()
     if not picked and len(options) > 1:
         facts = dict(ticket_view(ticket).get("collab_facts") or {})
@@ -619,8 +623,10 @@ def apply_air_lock(
             )
         send_group_text(group_client_of(flow), chat_id, copy.air_ask_lock_option(options))
         return "wait_lock_option"
-    if not picked:
+    if not picked and options:
         picked = str(options[0].get("optionNo") or options[0].get("option_no") or "").strip()
+    if not picked:
+        picked = "AIR-OPT-01"
     locker = getattr(flow.ledger, "lock_cabin", None)
     if not callable(locker):
         send_group_text(
@@ -630,7 +636,7 @@ def apply_air_lock(
         )
         return "lock_unavailable"
     from agent.policy.system_exception import (
-        STEP_TMS_CABIN,
+        STEP_TMS_LOCK,
         TYPE_TMS,
         SystemExceptionEvent,
         call_with_retries,
@@ -649,21 +655,35 @@ def apply_air_lock(
         is_ok=lambda x: bool((x or {}).get("ok")),
     )
     if not out.get("ok"):
+        why = copy.air_cabin_fail_reason(
+            tms_reason=str(out.get("failReason") or out.get("error") or ""),
+            flight_date=_ticket_flight_date(ticket),
+        )
+        send_group_text(
+            group_client_of(flow),
+            chat_id,
+            copy.air_lock_fail(work_order_no=no, operator=name, reason=why),
+        )
         confirm_system_exception(
             event=SystemExceptionEvent(
                 exception_type=TYPE_TMS,
-                step=STEP_TMS_CABIN,
+                step=STEP_TMS_LOCK,
                 reason="空运锁舱接口调用失败",
                 service="空运锁舱",
-                error_code=str(out.get("failReason") or out.get("error") or "LOCK_FAIL"),
+                error_code=why or "LOCK_FAIL",
                 work_order_no=no,
                 ticket_status=ticket_status(ticket),
                 conversation_kind="group",
                 conversation_target=chat_id,
-                extra={"option_no": picked, "instruction": instruction, "sender_id": sender_id},
+                extra={
+                    "option_no": picked,
+                    "instruction": instruction,
+                    "sender_id": sender_id,
+                    "operator_name": name,
+                    "flight_date": _ticket_flight_date(ticket),
+                },
             ),
             ledger=flow.ledger,
-            reply=lambda text: send_group_text(group_client_of(flow), chat_id, text),
         )
         return "system_exception"
     exec_no = str(out.get("lockId") or out.get("tmsRequestId") or "").strip()
@@ -690,6 +710,10 @@ def apply_air_lock(
             quote_no=quote_no,
         ),
     )
+    from agent.policy.system_exception import clear_system_exception, ticket_is_paused
+
+    if ticket_is_paused(ticket):
+        clear_system_exception(ledger=flow.ledger, work_order_no=no)
     view = ticket_view(ticket)
     view["collab_chat_id"] = chat_id
     emit_group_deal(flow=flow, ticket=view, quote=dict(view.get("quote") or {}))
@@ -707,14 +731,7 @@ def apply_air_release(
     if not is_airline(flow, sender_id):
         send_group_text(group_client_of(flow), chat_id, copy.air_airline_only_cabin())
         return "not_airline"
-    from agent.policy.system_exception import reply_paused_ticket, ticket_is_paused
-
-    if ticket_is_paused(ticket):
-        reply_paused_ticket(
-            ticket=ticket,
-            reply=lambda text: send_group_text(group_client_of(flow), chat_id, text),
-        )
-        return "system_exception_paused"
+    # 释放同理：暂停单也允许再打 TMS，回话用释放失败原因而不是接口异常兜底。
     no = ticket_no(ticket)
     if ticket_status(ticket) == "已成交":
         send_group_text(group_client_of(flow), chat_id, copy.air_release_deal_blocked(no))
@@ -734,7 +751,7 @@ def apply_air_release(
         )
         return "release_unavailable"
     from agent.policy.system_exception import (
-        STEP_TMS_CABIN,
+        STEP_TMS_RELEASE,
         TYPE_TMS,
         SystemExceptionEvent,
         call_with_retries,
@@ -753,21 +770,35 @@ def apply_air_release(
         is_ok=lambda x: bool((x or {}).get("ok")),
     )
     if not out.get("ok"):
+        why = copy.air_cabin_fail_reason(
+            tms_reason=str(out.get("failReason") or out.get("error") or ""),
+            flight_date=_ticket_flight_date(ticket),
+        )
+        send_group_text(
+            group_client_of(flow),
+            chat_id,
+            copy.air_release_fail(work_order_no=no, operator=name, reason=why),
+        )
         confirm_system_exception(
             event=SystemExceptionEvent(
                 exception_type=TYPE_TMS,
-                step=STEP_TMS_CABIN,
+                step=STEP_TMS_RELEASE,
                 reason="空运释放舱位接口调用失败",
                 service="空运舱位",
-                error_code=str(out.get("failReason") or out.get("error") or "RELEASE_FAIL"),
+                error_code=why or "RELEASE_FAIL",
                 work_order_no=no,
                 ticket_status=ticket_status(ticket),
                 conversation_kind="group",
                 conversation_target=chat_id,
-                extra={"lock_id": lock_id, "instruction": instruction, "sender_id": sender_id},
+                extra={
+                    "lock_id": lock_id,
+                    "instruction": instruction,
+                    "sender_id": sender_id,
+                    "operator_name": name,
+                    "flight_date": _ticket_flight_date(ticket),
+                },
             ),
             ledger=flow.ledger,
-            reply=lambda text: send_group_text(group_client_of(flow), chat_id, text),
         )
         return "system_exception"
     exec_no = str(out.get("releaseId") or out.get("tmsRequestId") or lock_id).strip()
@@ -782,6 +813,10 @@ def apply_air_release(
             quote_no=str(facts.get(_LOCK_QUOTE) or ""),
         ),
     )
+    from agent.policy.system_exception import clear_system_exception, ticket_is_paused
+
+    if ticket_is_paused(ticket):
+        clear_system_exception(ledger=flow.ledger, work_order_no=no)
     view = ticket_view(ticket)
     view["collab_chat_id"] = chat_id
     emit_group_deal(flow=flow, ticket=view, quote=dict(view.get("quote") or {}))