feat: 事件异常会话话术与询价消息服务卡片

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/tests/test_event_exception.py

@@ -12,6 +12,7 @@ ROOT = os.path.abspath(os.path.join(os.path.dirname(__file__), ".."))
 if ROOT not in sys.path:
     sys.path.insert(0, ROOT)
 
+from agent.policy import inquiry_copy as copy
 from agent.policy.event_exception import (
     WAIT_ADOPT,
     WAIT_AIR_QUOTE,
@@ -102,5 +103,65 @@ class TestMentions(unittest.TestCase):
         self.assertEqual(conversation_of(wait_kind=WAIT_DEAL, collab_chat_id=""), "private")
 
 
+class TestEventExceptionCopy(unittest.TestCase):
+    def test_group_air(self) -> None:
+        text = copy.event_exception_session_text(
+            exception_type="航线响应超时",
+            work_order_no="WO202606180003",
+            names=["张三"],
+            hours=0.25,
+            mention=True,
+        )
+        self.assertEqual(
+            text,
+            "航线响应超时\n关联询价工单 WO202606180003。@张三已超过 0.25 工作小时 无响应，事件异常已记录工单，请及时处理。",
+        )
+
+    def test_group_two_names(self) -> None:
+        text = copy.event_exception_session_text(
+            exception_type="产品响应超时",
+            work_order_no="WO1",
+            names=["张三", "李四"],
+            hours=2,
+            mention=True,
+        )
+        self.assertIn("@张三 @李四已超过 2 工作小时", text)
+
+    def test_private_sales_no_at(self) -> None:
+        text = copy.event_exception_session_text(
+            exception_type="销售响应超时",
+            work_order_no="WO1",
+            names=["王五"],
+            hours=48,
+            mention=False,
+        )
+        self.assertIn("王五已超过 48 工作小时", text)
+        self.assertNotIn("@王五", text)
+
+    def test_test_prefix(self) -> None:
+        text = copy.event_exception_session_text(
+            exception_type="销售响应超时",
+            work_order_no="WO1",
+            names=["王五"],
+            hours=1,
+            mention=False,
+            test_prefix=True,
+        )
+        self.assertTrue(text.startswith("[test] "))
+
+    def test_app_card(self) -> None:
+        payload = copy.event_exception_alert_payload(
+            card_title="销售响应异常",
+            work_order_no="WO202609090199",
+            hours=48,
+        )
+        self.assertEqual(payload["wecom_app"], "notify")
+        card = payload["template_card"]
+        self.assertEqual(card["source"]["desc"], "询价机器人事件告警")
+        self.assertEqual(card["main_title"]["title"], "销售响应异常")
+        self.assertEqual(card["main_title"]["desc"], "关联询价工单 WO202609090199")
+        self.assertIn("您已超过 48 工作小时无响应", card["sub_title_text"])
+
+
 if __name__ == "__main__":
     unittest.main()