落地陆运私聊文字询价：选项核对后再建单查价，并按线路拉产品进群。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/handlers/card_action.py

@@ -13,17 +13,22 @@ from typing import Any
 from agent.channel.queue import get_message_store
 from agent.policy import inquiry_copy as copy
 from agent.policy.air_text_flow import get_air_text_flow
+from agent.policy.land_text_flow import get_land_text_flow
 from agent.policy.sea_text_flow import get_sea_text_flow
 
 logger = logging.getLogger(__name__)
 
 
 def _pick_card_flow(sender_id: str, payload: dict | None):
-    """点卡：海运书签能找回工单就走海运，否则空运。"""
+    """点卡：海运/陆运书签能找回工单就走对应流程，否则空运。"""
     sea = get_sea_text_flow()
     sess = sea.session_for_action(sender_id, payload)
     if sess and (sess.business_line or "").upper() == "SEA":
         return sea
+    land = get_land_text_flow()
+    land_sess = land.session_for_action(sender_id, payload)
+    if land_sess and (land_sess.business_line or "").upper() == "LAND":
+        return land
     return get_air_text_flow()
 
 

inquiry-agent/agent/handlers/continue_thread.py

@@ -14,6 +14,7 @@ from agent.channel.queue import get_message_store
 from agent.channel.wecom.models import InboundMessage
 from agent.policy import inquiry_copy as copy
 from agent.policy.air_text_flow import get_air_text_flow
+from agent.policy.land_text_flow import get_land_text_flow
 from agent.policy.sea_text_flow import get_sea_text_flow
 
 logger = logging.getLogger(__name__)
@@ -34,6 +35,10 @@ def _pick_continue_flow(*, sender_id: str, work_order_no: str, flow=None):
     hit = sea.session_by_ticket(sender_id, no) if no else None
     if hit and (hit.business_line or "").upper() == "SEA":
         return sea
+    land = get_land_text_flow()
+    land_hit = land.session_by_ticket(sender_id, no) if no else None
+    if land_hit and (land_hit.business_line or "").upper() == "LAND":
+        return land
     getter = getattr(sea.ledger, "get_for_agent", None)
     if callable(getter) and no:
         try:
@@ -41,8 +46,11 @@ def _pick_continue_flow(*, sender_id: str, work_order_no: str, flow=None):
         except Exception:
             logger.warning("continue_thread 读主账业务线失败 wo=%s", no)
             view = {}
-        if str(view.get("business_line") or "").upper() == "SEA":
+        line = str(view.get("business_line") or "").upper()
+        if line == "SEA":
             return sea
+        if line == "LAND":
+            return land
     return get_air_text_flow()
 
 

inquiry-agent/agent/handlers/group_collab.py

@@ -81,6 +81,18 @@ def handle_group_inbound(
     if ticket is None:
         logger.info("group_inbound 对不上工单 chat=%s", chat_id)
         return "group_ignore"
+    if flow is None:
+        view0 = ticket_view(ticket)
+        line = str(
+            view0.get("business_line")
+            or view0.get("businessLine")
+            or getattr(ticket, "business_line", "")
+            or ""
+        ).upper()
+        if line == "LAND":
+            from agent.policy.land_text_flow import get_land_text_flow
+
+            engine = get_land_text_flow()
     ticket = hydrate_ticket(engine, ticket)
     if not _sender_allowed(ticket, message.sender_id):
         logger.info("group_inbound 忽略非成员 sender=%s chat=%s", message.sender_id, chat_id)

inquiry-agent/agent/handlers/text_inquiry.py

@@ -15,6 +15,7 @@ from agent.channel.wecom.models import InboundMessage
 from agent.config import get_settings
 from agent.llm.extract_text import detect_transport_mode
 from agent.policy.air_text_flow import get_air_text_flow
+from agent.policy.land_text_flow import get_land_text_flow
 from agent.policy.sea_text_flow import get_sea_text_flow
 
 logger = logging.getLogger(__name__)
@@ -22,20 +23,90 @@ logger = logging.getLogger(__name__)
 
 def _pick_text_flow(*, sender_id: str, text: str, injected_mode: str = ""):
     """
-    按当前书签或本句运输方式选空运/海运流程。
+    按当前书签或本句运输方式选空运/海运/陆运流程。
 
-    已有海运书签优先；新句写了海运走海运；其余仍走空运（含补问运输方式）。
+    陆运核对卡上的确定优先于旧海运书签，避免「确定」被海运/空运吃掉。
     """
+    from agent.schema.land_options import looks_like_confirm
+
+    land = get_land_text_flow()
+    if looks_like_confirm(text):
+        restored = land.restore_confirm_session(sender_id)
+        if restored:
+            return land
+        retry = land.restore_tms_retry_session(sender_id)
+        if retry:
+            return land
     sea = get_sea_text_flow()
     sea_sess = sea.session_of(sender_id)
     if sea_sess and (sea_sess.business_line or "").upper() == "SEA":
         return sea
+    land_sess = land.session_of(sender_id)
+    if land_sess and (land_sess.business_line or "").upper() == "LAND":
+        return land
     mode = (injected_mode or detect_transport_mode(text) or "").upper()
     if mode == "SEA":
         return sea
+    if mode == "LAND":
+        return land
     return get_air_text_flow()
 
 
+def is_pending_land_confirm(message: InboundMessage) -> bool:
+    """
+    陆运核对卡已出、本句是确定查价。
+
+    测服实测「确定」两字会被 DeepSeek A 判成闲聊，必须在分发层拦住，
+    不能回首次问候、不能跳过建单。
+    """
+    if not message.has_sender():
+        return False
+    from agent.schema.land_options import looks_like_confirm
+
+    if not looks_like_confirm(message.content or ""):
+        return False
+    sess = get_land_text_flow().restore_confirm_session(message.sender_id)
+    ok = bool(
+        sess
+        and (sess.business_line or "").upper() == "LAND"
+        and sess.phase == "wait_confirm"
+    )
+    if not ok:
+        logger.info(
+            "land.confirm miss sender=%s phase=%s line=%s",
+            message.sender_id,
+            getattr(sess, "phase", "-"),
+            getattr(sess, "business_line", "-"),
+        )
+    return ok
+
+
+def is_pending_land_tms_retry(message: InboundMessage) -> bool:
+    """
+    陆运工单已建、上次查价失败，本句是确定重查。
+
+    不能回首次问候、不能再开一张新工单。
+    """
+    if not message.has_sender():
+        return False
+    from agent.schema.land_options import looks_like_confirm
+
+    if not looks_like_confirm(message.content or ""):
+        return False
+    sess = get_land_text_flow().restore_tms_retry_session(message.sender_id)
+    return bool(
+        sess
+        and (sess.business_line or "").upper() == "LAND"
+        and sess.phase == "tms_tech"
+        and (sess.work_order_no or "").strip()
+    )
+
+
+def is_land_confirm_action(message: InboundMessage) -> bool:
+    """核对卡确定建单，或查价失败后确定重查。"""
+    return is_pending_land_confirm(message) or is_pending_land_tms_retry(message)
+
+
 def handle_text_inquiry(
     message: InboundMessage,
     *,
@@ -110,6 +181,20 @@ def handle_text_other(message: InboundMessage, *, store=None) -> str:
     btn = engine.match_button(message.content or "", sess)
     if btn:
         return handle_text_inquiry(message, store=msg_store)
+    if is_land_confirm_action(message):
+        logger.info("text_other 陆运确定/重查，改走询价流程 sender=%s", message.sender_id)
+        return handle_text_inquiry(message, store=msg_store)
+
+    from agent.schema.land_options import looks_like_confirm
+
+    if looks_like_confirm(message.content or ""):
+        body = copy.LAND_CONFIRM_EXPIRED
+        msg_store.enqueue_outbound(
+            touser=message.sender_id,
+            content=body,
+            dedupe_key=f"land-confirm-expired:{message.message_id}",
+        )
+        return "land_confirm_expired"
 
     body = copy.FIRST_CHAT
     msg_store.enqueue_outbound(