后台按查看权限收紧菜单与「只看自己」数据范围；跨境整车报价填表更稳，协商中顺延不再误报销售超时。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/ledger/memory_ledger.py

@@ -344,12 +344,23 @@ class MemoryLedger:
                 ticket.next_followup_at = ""
                 if lost_reason:
                     ticket.lost_reason = lost_reason
+                # 成交等待结束；若仍缺原因由智能体再 start lost_reason
+                ticket.event_wait_kind = ""
+                ticket.event_wait_started_at = ""
+                ticket.event_wait_alerted = 0
             elif to_status == "已成交":
                 ticket.next_followup_at = ""
                 if deal_notify_summary:
                     ticket.deal_notify_summary = deal_notify_summary
+                ticket.event_wait_kind = ""
+                ticket.event_wait_started_at = ""
+                ticket.event_wait_alerted = 0
             elif to_status == "协商中":
                 ticket.next_followup_at = next_followup_at
+                # 顺延再问期间不盯成交超时；到期再问会重新 start deal
+                ticket.event_wait_kind = ""
+                ticket.event_wait_started_at = ""
+                ticket.event_wait_alerted = 0
             return {"ok": True, "status": ticket.status}
 
     def patch_lost_reason(self, *, work_order_no: str, lost_reason: str) -> dict[str, Any]:
@@ -363,6 +374,9 @@ class MemoryLedger:
             if not reason:
                 return {"ok": False, "error": "reason_blank"}
             ticket.lost_reason = reason
+            ticket.event_wait_kind = ""
+            ticket.event_wait_started_at = ""
+            ticket.event_wait_alerted = 0
             return {"ok": True, "work_order_no": work_order_no, "lost_reason": reason}
 
     def claim_due_negotiate(self) -> list[dict[str, Any]]:
@@ -940,6 +954,11 @@ class MemoryLedger:
                     continue
                 if ticket.status in {"已成交", "已关闭", "转人工"}:
                     continue
+                # 未成交已写原因、协商中仍排着再问：不进巡检列表
+                if ticket.status == "未成交" and (ticket.lost_reason or "").strip():
+                    continue
+                if ticket.status == "协商中" and (ticket.next_followup_at or "").strip():
+                    continue
                 watchers: list[dict[str, Any]] = []
                 seen: set[str] = set()
                 sales_id = (ticket.sales_wecom_id or "").strip()
@@ -989,6 +1008,10 @@ class MemoryLedger:
                         "collab_member_ids": list(ticket.collab_member_ids),
                         "facts": dict(ticket.facts),
                         "eventException": ticket.event_exception,
+                        "lost_reason": ticket.lost_reason,
+                        "lostReason": ticket.lost_reason,
+                        "next_followup_at": ticket.next_followup_at,
+                        "nextFollowupAt": ticket.next_followup_at,
                         "watchers": watchers,
                     }
                 )