后台按查看权限收紧菜单与「只看自己」数据范围；跨境整车报价填表更稳，协商中顺延不再误报销售超时。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/jobs/event_exception_poll.py

@@ -123,6 +123,35 @@ def notify_app_flag(override: Optional[bool]) -> bool:
     return notify_app_ready()
 
 
+def _skip_sales_timeout(
+    *,
+    status: str,
+    wait_kind: str,
+    next_followup_at: str,
+    lost_reason: str,
+    now: datetime,
+) -> str:
+    """
+    成交跟进相关等待在终态/顺延窗内不应再告警。
+
+    返回跳过原因；空串表示继续按小时判定。
+    协商中：只要还排着再问时刻（next_followup_at > now），就不发销售超时；
+    再问认领后会清空该时刻并重新 start deal，那时才重新计时。
+    """
+    st = (status or "").strip()
+    _ = wait_kind
+    if st == "未成交" and (lost_reason or "").strip():
+        return "lost_reason_recorded"
+    if st == "协商中":
+        raw = (next_followup_at or "").strip()
+        if not raw:
+            return ""
+        due = _parse_started(raw)
+        if due is None or due > now:
+            return "negotiate_followup_pending"
+    return ""
+
+
 def _handle_one(
     row: dict[str, Any],
     *,
@@ -139,6 +168,14 @@ def _handle_one(
     kind = str(row.get("event_wait_kind") or row.get("eventWaitKind") or "").strip()
     if not no or not kind:
         return False
+    status = str(row.get("status") or "").strip()
+    followup = str(row.get("next_followup_at") or row.get("nextFollowupAt") or "").strip()
+    lost_reason = str(row.get("lost_reason") or row.get("lostReason") or "").strip()
+    # 产品口径：协商中顺延再问期间不算「销售无响应」；未成交已写原因不再催。
+    # 即使 clear_wait 失败留下陈旧 deal 等待，这里也要挡住（WO202610060024 / WO202610070034）。
+    skip_reason = _skip_sales_timeout(
+        status=status, wait_kind=kind, next_followup_at=followup, lost_reason=lost_reason, now=now
+    )
     line = str(row.get("business_line") or row.get("businessLine") or "").strip()
     facts = dict(row.get("facts") or {})
     klass = str(facts.get("运输分类") or facts.get("transportType") or "").strip()
@@ -154,6 +191,9 @@ def _handle_one(
     started = _parse_started(row.get("event_wait_started_at") or row.get("eventWaitStartedAt"))
     if started is None:
         return False
+    if skip_reason:
+        logger.info("事件异常跳过 wo=%s kind=%s reason=%s", no, kind, skip_reason)
+        return False
     if workday_elapsed_hours(started, now) < hours:
         return False
     watchers = [dict(x) for x in (row.get("watchers") or []) if isinstance(x, dict)]

inquiry-agent/agent/ledger/memory_ledger.py

@@ -344,12 +344,23 @@ class MemoryLedger:
                 ticket.next_followup_at = ""
                 if lost_reason:
                     ticket.lost_reason = lost_reason
+                # 成交等待结束；若仍缺原因由智能体再 start lost_reason
+                ticket.event_wait_kind = ""
+                ticket.event_wait_started_at = ""
+                ticket.event_wait_alerted = 0
             elif to_status == "已成交":
                 ticket.next_followup_at = ""
                 if deal_notify_summary:
                     ticket.deal_notify_summary = deal_notify_summary
+                ticket.event_wait_kind = ""
+                ticket.event_wait_started_at = ""
+                ticket.event_wait_alerted = 0
             elif to_status == "协商中":
                 ticket.next_followup_at = next_followup_at
+                # 顺延再问期间不盯成交超时；到期再问会重新 start deal
+                ticket.event_wait_kind = ""
+                ticket.event_wait_started_at = ""
+                ticket.event_wait_alerted = 0
             return {"ok": True, "status": ticket.status}
 
     def patch_lost_reason(self, *, work_order_no: str, lost_reason: str) -> dict[str, Any]:
@@ -363,6 +374,9 @@ class MemoryLedger:
             if not reason:
                 return {"ok": False, "error": "reason_blank"}
             ticket.lost_reason = reason
+            ticket.event_wait_kind = ""
+            ticket.event_wait_started_at = ""
+            ticket.event_wait_alerted = 0
             return {"ok": True, "work_order_no": work_order_no, "lost_reason": reason}
 
     def claim_due_negotiate(self) -> list[dict[str, Any]]:
@@ -940,6 +954,11 @@ class MemoryLedger:
                     continue
                 if ticket.status in {"已成交", "已关闭", "转人工"}:
                     continue
+                # 未成交已写原因、协商中仍排着再问：不进巡检列表
+                if ticket.status == "未成交" and (ticket.lost_reason or "").strip():
+                    continue
+                if ticket.status == "协商中" and (ticket.next_followup_at or "").strip():
+                    continue
                 watchers: list[dict[str, Any]] = []
                 seen: set[str] = set()
                 sales_id = (ticket.sales_wecom_id or "").strip()
@@ -989,6 +1008,10 @@ class MemoryLedger:
                         "collab_member_ids": list(ticket.collab_member_ids),
                         "facts": dict(ticket.facts),
                         "eventException": ticket.event_exception,
+                        "lost_reason": ticket.lost_reason,
+                        "lostReason": ticket.lost_reason,
+                        "next_followup_at": ticket.next_followup_at,
+                        "nextFollowupAt": ticket.next_followup_at,
                         "watchers": watchers,
                     }
                 )