合并 feat/continue-deal-card-20261009：报价发出后继续工单重发成交卡；空运锁舱补参与看板滚动一并收下。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/channel/h5/wecom_close.py

@@ -4,7 +4,8 @@
 本文件职责：给附件上传成功、选线路成功页一段共用脚本。
 手机端只调一次 WeixinJSBridge.closeWindow，关掉当前 H5 后留在询价对话里。
 再调 ww/wx/window.close 会把询价小助手整个退出，回到企业微信首页。
-电脑企微没有这套桥，加载 wecom-jssdk、用 /inquiry-form/jsapi-signature 注册后再关一次。
+电脑企微 5.x 内置页经常加载不了 JS-SDK，也不会打签名接口。
+这时 ww.closeWindow 不会执行。电脑改用 WeixinJSBridge.invoke，再补 window.close，只关当前页。
 失败、过期页不要挂这段。
 副作用：只产出 HTML 片段；关窗签名走浏览器短请求，不占智能体请求线程做慢活。
 """
@@ -24,7 +25,9 @@ def wecom_auto_close_script() -> str:
     成功页脚：加载企微 JS-SDK，register 后关掉当前 H5 窗口。
 
     线程：浏览器端执行。签名接口与复制页共用，ticket 已缓存在 Redis。
-    为何这样写：上一版只调 WeixinJSBridge，电脑端企微关不掉，会停在成功页。
+    为何这样写：21:27 的上传日志里，成功页已经返回，但没有 jsapi 签名请求。
+    电脑企微没跑起 ww.register，只调 ww.closeWindow 等于没关。
+    电脑改为 invoke + window.close，不依赖签名先成功。手机仍只关一次。
     """
     settings = get_settings()
     corp = escape((settings.wecom_corp_id or "").strip(), quote=True)
@@ -49,6 +52,14 @@ def wecom_auto_close_script() -> str:
 
   var closed = false;
 
+  function isPhone() {{
+    var ua = navigator.userAgent || "";
+    if (/wxwork/i.test(ua) && /Windows|Macintosh/i.test(ua) && !/Android|iPhone|iPad|iPod/i.test(ua)) {{
+      return false;
+    }}
+    return /Android|iPhone|iPad|iPod/i.test(ua);
+  }}
+
   function closeOnce(fn) {{
     if (closed) return;
     closed = true;
@@ -60,46 +71,47 @@ def wecom_auto_close_script() -> str:
     closeOnce(function () {{ WeixinJSBridge.call("closeWindow"); }});
   }}
 
-  // 电脑企微没有 WeixinJSBridge，注册 JS-SDK 后只关一次。
+  // 电脑企微：call 关不掉，JS-SDK 又经常没装上。invoke 关内置页，window.close 关独立窗口。
   function closeDesktop() {{
-    closeOnce(function () {{
+    try {{
-      if (window.ww && typeof ww.closeWindow === "function") ww.closeWindow();
+      if (typeof WeixinJSBridge !== "undefined" && typeof WeixinJSBridge.invoke === "function") {{
-      else if (window.wx && typeof wx.closeWindow === "function") wx.closeWindow();
+        WeixinJSBridge.invoke("closeWindow", {{}}, function () {{}});
-    }});
+      }}
+    }} catch (e) {{}}
+    try {{
+      if (window.ww && typeof ww.closeWindow === "function") {{
+        var ret = ww.closeWindow();
+        if (ret && ret.catch) ret.catch(function () {{}});
+      }} else if (window.wx && typeof wx.closeWindow === "function") {{
+        wx.closeWindow();
+      }}
+    }} catch (e) {{}}
+    try {{ window.close(); }} catch (e) {{}}
   }}
 
   function boot() {{
+    if (isPhone()) {{
       if (typeof WeixinJSBridge !== "undefined") {{
         setTimeout(closeMobile, {delay});
         return;
       }}
-    var sawBridge = false;
       document.addEventListener("WeixinJSBridgeReady", function () {{
-      sawBridge = true;
         setTimeout(closeMobile, {delay});
       }}, false);
-    var ready = Promise.resolve();
+      return;
-    if (window.ww && ww.register && corpId) {{
+    }}
-      ready = ww.register({{
+    setTimeout(closeDesktop, {delay});
+    if (!(window.ww && ww.register && corpId)) return;
+    ww.register({{
       corpId: corpId,
       agentId: agentId,
       jsApiList: ["closeWindow"],
       getConfigSignature: sign("corp"),
       getAgentConfigSignature: sign("agent")
-      }}).catch(function () {{ return null; }});
+    }}).then(function () {{
-    }}
+      setTimeout(closeDesktop, {delay});
-    ready.then(function () {{
-      setTimeout(function () {{
-        if (sawBridge || typeof WeixinJSBridge !== "undefined") {{
-          if (!closed) closeMobile();
-          return;
-        }}
-        closeDesktop();
-      }}, {delay});
     }}).catch(function () {{
-      setTimeout(function () {{
+      setTimeout(closeDesktop, {delay});
-        if (!closed && typeof WeixinJSBridge === "undefined") closeDesktop();
-      }}, {delay});
     }});
   }}
 

inquiry-agent/agent/handlers/air_group_collab.py

@@ -2,7 +2,8 @@
 意图：空运协同群入站（BOT @ 之后的文字或附件）。
 
 本文件职责：激活/切单后交给 air_group_ops。海运应用群不进这里。
-禁止：存档文字当业务；锁舱用当前工单去猜；套 sea_group_ops 建群。
+多段单已在本群激活后，没带工单号的后续消息跟这张多段单，不再要求重发工单号。
+禁止：存档文字当业务；纯空运锁舱用当前工单去猜；套 sea_group_ops 建群。
 """
 
 from __future__ import annotations
@@ -21,6 +22,8 @@ from agent.policy.air_group_ops import (
     apply_air_file,
     apply_air_lock,
     apply_air_quote,
+    lock_params_from_text,
+    text_has_lock_supplement,
     apply_air_release,
     apply_air_tms_choice,
     current_ticket,
@@ -56,6 +59,54 @@ from agent.routing.air_group_intent import (
 logger = logging.getLogger(__name__)
 
 
+def _follow_activated_multi(
+    engine,
+    *,
+    chat_id: str,
+    sender_id: str,
+    text: str,
+    injected_quote: Optional[dict[str, Any]],
+    named_wo: str = "",
+) -> Optional[str]:
+    """
+    多段单激活后，后续消息跟这张单，不必再带工单号。
+
+    句中写了工单号就认那张；没写就认本群已经绑上的多段单。
+    纯空运、陆运旧单返回 None，仍走空运自己的当前单。
+    副作用：可能发群消息、写入分段报价。在入站线程调用。
+    """
+    from agent.policy.multi_group_ops import handle_multi_inbound, ticket_is_multi
+    from agent.policy.sea_group_ops import ticket_no
+
+    ticket = None
+    named = (named_wo or "").strip()
+    if named:
+        getter = getattr(engine.ledger, "get_ticket", None)
+        raw = getter(work_order_no=named) if callable(getter) else None
+        if raw is not None and ticket_is_multi(raw):
+            ticket = raw
+    else:
+        bound = current_ticket(engine, chat_id)
+        if bound is not None and ticket_is_multi(bound):
+            ticket = bound
+    if ticket is None:
+        return None
+    logger.info(
+        "air_group 多段跟单 wo=%s chat=%s named=%s",
+        ticket_no(ticket),
+        chat_id,
+        "1" if named else "0",
+    )
+    return handle_multi_inbound(
+        flow=engine,
+        ticket=ticket,
+        chat_id=chat_id,
+        sender_id=sender_id,
+        text=text,
+        injected_quote=injected_quote,
+    )
+
+
 def _attach_bot_client(engine, message: InboundMessage) -> None:
     """
     每次入站换一次 BOT 出站客户端。
@@ -116,20 +167,18 @@ def handle_air_group(
         return "duplicate_inbound"
     mark_air_text(chat_id=chat_id, sender_id=message.sender_id, text=text)
     wo = copy.extract_work_order_no(text)
-    if wo:
+    # 句中有多段工单号，或本群已经激活过多段单：跟这张单，不必每句再带工单号。
-        from agent.policy.multi_group_ops import handle_multi_inbound, ticket_is_multi
+    followed = _follow_activated_multi(
-
+        engine,
-        getter = getattr(engine.ledger, "get_ticket", None)
-        raw_ticket = getter(work_order_no=wo) if callable(getter) else None
-        if raw_ticket is not None and ticket_is_multi(raw_ticket):
-            return handle_multi_inbound(
-                flow=engine,
-                ticket=raw_ticket,
         chat_id=chat_id,
         sender_id=message.sender_id,
         text=text,
         injected_quote=injected_quote,
+        named_wo=wo,
     )
+    if followed is not None:
+        return followed
+    if wo:
         from agent.policy.handoff_human import try_commit_air_group_handoff
 
         handed = try_commit_air_group_handoff(engine, chat_id=chat_id, work_order_no=wo)
@@ -182,10 +231,18 @@ def handle_air_group(
     if is_handoff_ticket(ticket):
         logger.info("air_group 转人工不再跟 chat=%s", chat_id)
         return "handoff_ignore"
-    from agent.policy.system_exception import reply_paused_ticket, ticket_is_paused
+    from agent.policy.system_exception import (
+        cabin_failure_pause,
+        reply_paused_ticket,
+        ticket_is_paused,
+    )
 
-    # 锁舱失败留下的暂停只拦还要打 TMS 的操作。成交、未成交和补原因不调用 TMS。
+    # 查价失败的暂停仍要拦住。锁舱/释放失败已经告诉过原因，不能挡住后面的报价和成交。
-    if ticket_is_paused(ticket) and not _deal_ignores_tms_pause(ticket, intent):
+    if (
+        ticket_is_paused(ticket)
+        and not cabin_failure_pause(ticket)
+        and not _deal_ignores_tms_pause(ticket, intent)
+    ):
         reply_paused_ticket(
             ticket=ticket,
             reply=lambda text: send_group_text(group_client_of(engine), chat_id, text),
@@ -212,6 +269,17 @@ def _handle_file(engine, message: InboundMessage) -> str:
     wo = copy.extract_work_order_no(
         " ".join([message.content or "", filename])
     )
+    # 多段已激活的附件也跟当前单，不能再要求先发工单号。
+    followed = _follow_activated_multi(
+        engine,
+        chat_id=chat_id,
+        sender_id=message.sender_id,
+        text=" ".join(part for part in ((message.content or "").strip(), filename) if part),
+        injected_quote=None,
+        named_wo=wo,
+    )
+    if followed is not None:
+        return followed
     if wo:
         ticket, phase = activate_ticket(
             flow=engine, chat_id=chat_id, work_order_no=wo, speak=False
@@ -252,6 +320,29 @@ def _handle_cabin(
     _ = injected_quote
     chat_id = message.chat_id
     if not work_order_no:
+        # 本群已经在锁这张单时，补舱位不用再报工单号。
+        bound = current_ticket(engine, chat_id)
+        if bound is not None and is_air_ticket(bound):
+            ticket = bound
+            if intent == INTENT_RELEASE:
+                return apply_air_release(
+                    flow=engine,
+                    ticket=ticket,
+                    sender_id=message.sender_id,
+                    chat_id=chat_id,
+                    instruction=message.content or "",
+                )
+            option_no, airline, flight_no = lock_params_from_text(message.content or "")
+            return apply_air_lock(
+                flow=engine,
+                ticket=ticket,
+                sender_id=message.sender_id,
+                chat_id=chat_id,
+                instruction=message.content or "",
+                option_no=option_no,
+                airline=airline,
+                flight_no=flight_no,
+            )
         send_group_text(group_client_of(engine), chat_id, copy.air_lock_need_work_order())
         return "cabin_need_work_order"
     ticket, phase = resolve_cabin_ticket(
@@ -270,15 +361,17 @@ def _handle_cabin(
             chat_id=chat_id,
             instruction=message.content or "",
         )
-    # 「WO…锁舱，锁AIR-OPT01 TH」要带上句中的舱位和航司，不能只靠报价里碰巧只有一条。
+    # 「锁 AIR-OPT01 CZ 航班CZ327」要带上舱位、航司、航班号。缺了先补，不能直接锁。
+    option_no, airline, flight_no = lock_params_from_text(message.content or "")
     return apply_air_lock(
         flow=engine,
         ticket=ticket,
         sender_id=message.sender_id,
         chat_id=chat_id,
         instruction=message.content or "",
-        option_no=_option_from_text(message.content or ""),
+        option_no=option_no,
-        airline=_airline_from_text(message.content or ""),
+        airline=airline,
+        flight_no=flight_no,
     )
 
 
@@ -315,19 +408,20 @@ def _handle_bound(
     if lost:
         return lost
     facts = dict(ticket_view(ticket).get("collab_facts") or {})
-    if intent == INTENT_PICK_OPTION or (
+    pending_lock = str(facts.get("__pending_air_lock") or "") == "1"
-        intent == INTENT_OTHER and str(facts.get("__pending_air_lock") or "") == "1"
+    # 等补舱位时，报价/选线路等意图让路：话里带了舱位、航司或航班号就继续锁。
-    ):
+    if intent == INTENT_PICK_OPTION or pending_lock or text_has_lock_supplement(message.content or ""):
-        option = _option_from_text(message.content or "")
+        option_no, airline, flight_no = lock_params_from_text(message.content or "")
-        if option:
+        if option_no or airline or flight_no:
             return apply_air_lock(
                 flow=engine,
                 ticket=ticket,
                 sender_id=message.sender_id,
                 chat_id=chat_id,
                 instruction=message.content or "",
-                option_no=option,
+                option_no=option_no,
-                airline=_airline_from_text(message.content or ""),
+                airline=airline,
+                flight_no=flight_no,
             )
     if intent in {INTENT_DEAL, INTENT_LOST, INTENT_NEGOTIATE}:
         outcome = {
@@ -363,6 +457,18 @@ def _handle_bound(
             sender_id=message.sender_id,
             chat_id=chat_id,
         )
+    from agent.policy.sea_group_ops import is_sales
+    from agent.routing.group_intent import resolve_price_intent
+
+    # 航线写出「空运费改为900」是报价。模型若判成调价，这里按说话人改回来。
+    priced = resolve_price_intent(
+        intent,
+        message.content or "",
+        sales=is_sales(ticket, message.sender_id),
+    )
+    if priced != intent:
+        logger.info("air_group 报价/调价改判 %s -> %s chat=%s", intent, priced, chat_id)
+        intent = priced
     if intent == INTENT_ADJUST:
         from agent.policy.quote_adjust_ops import apply_group_adjust
 
@@ -390,26 +496,3 @@ def _handle_bound(
     return "group_ignore"
 
 
-def _option_from_text(text: str) -> str:
-    """从「锁AIR-OPT01 TH」抽出舱位编号；不要把后面的航司码拼进 optionNo。"""
-    import re
-
-    m = re.search(r"AIR-?OPT-?\d+", (text or "").upper())
-    if not m:
-        return ""
-    raw = m.group(0)
-    # 统一成 TMS 常见写法 AIR-OPT01（中间可保留已有的第二根横杠）
-    if raw.startswith("AIROPT"):
-        return "AIR-OPT" + raw[6:]
-    return raw
-
-
-def _airline_from_text(text: str) -> str:
-    """从「AIR-OPT01 TH」抽出两位航司码；没有就不猜。"""
-    import re
-
-    blob = (text or "").upper()
-    m = re.search(r"AIR-?OPT-?\d+\s*([A-Z]{2})(?![A-Z0-9])", blob)
-    if m:
-        return m.group(1)
-    return ""

inquiry-agent/agent/handlers/group_collab.py

@@ -103,7 +103,7 @@ def handle_group_inbound(
         or ""
     ).upper()
     if line == "MULTI":
-        from agent.policy.multi_group_ops import handle_multi_inbound, sender_mode
+        from agent.policy.multi_group_ops import bot_sender_when_air_multi, handle_multi_inbound, sender_mode
 
         if not (
             _sender_allowed(ticket, message.sender_id)
@@ -111,6 +111,8 @@ def handle_group_inbound(
         ):
             logger.info("group_inbound 多段忽略非成员 sender=%s", message.sender_id)
             return "group_ignore"
+        # 会话存档听到的报价也走这里。含空运时群是机器人建的，必须改走桥才能发得出去。
+        with bot_sender_when_air_multi(ticket):
             return handle_multi_inbound(
                 flow=engine,
                 ticket=ticket,
@@ -124,9 +126,14 @@ def handle_group_inbound(
         logger.info("group_inbound 忽略非成员 sender=%s chat=%s", message.sender_id, chat_id)
         return "group_ignore"
 
-    from agent.policy.system_exception import reply_paused_ticket, ticket_is_paused
+    from agent.policy.system_exception import (
+        cabin_failure_pause,
+        reply_paused_ticket,
+        ticket_is_paused,
+    )
 
-    if ticket_is_paused(ticket):
+    # 锁舱失败不挡海运/陆运群里的后续报价。查价失败的暂停仍要停。
+    if ticket_is_paused(ticket) and not cabin_failure_pause(ticket):
         reply_paused_ticket(
             ticket=ticket,
             reply=lambda text: send_group_text(group_client_of(engine), chat_id, text),
@@ -236,6 +243,18 @@ def handle_group_inbound(
             sender_id=message.sender_id,
             sess=sess,
         )
+    from agent.policy.sea_group_ops import is_sales
+    from agent.routing.group_intent import resolve_price_intent
+
+    # 产品写出「报关费改为300」是报价。不是这张单的销售时，不能回调价话术。
+    priced = resolve_price_intent(
+        intent,
+        message.content or "",
+        sales=is_sales(ticket, message.sender_id),
+    )
+    if priced != intent:
+        logger.info("group_inbound 报价/调价改判 %s -> %s chat=%s", intent, priced, chat_id)
+        intent = priced
     if intent == INTENT_ADJUST:
         from agent.policy.quote_adjust_ops import apply_group_adjust
 

inquiry-agent/agent/handlers/text_inquiry.py

@@ -404,6 +404,7 @@ def handle_text_inquiry(
         return info if ok else ""
 
     from agent.policy.system_exception import (
+        cabin_failure_pause,
         extract_work_order_nos,
         reply_paused_ticket,
         ticket_is_paused,
@@ -420,7 +421,7 @@ def handle_text_inquiry(
                 getter = getattr(ledger, "get_for_agent", None)
                 if callable(getter):
                     ticket = getter(work_order_no=no, sender_id=message.sender_id)
-        if ticket_is_paused(ticket):
+        if ticket_is_paused(ticket) and not cabin_failure_pause(ticket):
             reply_paused_ticket(ticket=ticket, reply=reply)
             logger.info("text_inquiry 暂停工单只回兜底 wo=%s sender=%s", no, message.sender_id)
             return "system_exception_paused"

inquiry-agent/agent/jobs/event_exception_poll.py

@@ -18,6 +18,11 @@ from agent.policy.event_exception import (
     card_title,
     conversation_of,
     exception_type,
+    WAIT_ADOPT,
+    WAIT_AIR_QUOTE,
+    WAIT_DEAL,
+    WAIT_LOST_REASON,
+    mentions_for_role,
     pick_app_targets,
     pick_mentions,
     timeout_code,
@@ -25,6 +30,9 @@ from agent.policy.event_exception import (
 
 logger = logging.getLogger(__name__)
 
+# 采用、成交跟进、未成交原因都是在等销售。点名只找本单销售。
+_SALES_WAIT_KINDS = {WAIT_ADOPT, WAIT_DEAL, WAIT_LOST_REASON}
+
 SendGroupFn = Callable[..., bool]
 EnqueueFn = Callable[..., tuple[bool, str]]
 TimeoutLookupFn = Callable[..., dict[str, Any]]
@@ -149,19 +157,17 @@ def _handle_one(
     if workday_elapsed_hours(started, now) < hours:
         return False
     watchers = [dict(x) for x in (row.get("watchers") or []) if isinstance(x, dict)]
-    sales = next((dict(w) for w in watchers if str(w.get("roleCode") or "").lower() in {"sales", ""}), None)
+    sales = _ticket_sales(row, watchers)
-    if sales is None:
-        sales = {
-            "wecomId": str(row.get("sales_wecom_id") or row.get("salesWecomId") or "").strip(),
-            "name": str(row.get("sales_name") or row.get("salesName") or "销售").strip() or "销售",
-            "roleCode": "sales",
-            "notifyEventException": 0,
-        }
     people = pick_mentions(wait_kind=kind, sales=sales, members=watchers, business_line=line)
+    # 空运群往往只绑了群号，成员列表是空的，群里就找不到航线岗，话术会落成「相关人员」。
+    # 只补航线超时。销售超时不能改去 @ 航线，只 @ 本单销售。
+    if kind == WAIT_AIR_QUOTE and not people:
+        people = _airline_staff_mentions(book)
     names = [str(p.get("name") or "").strip() for p in people if str(p.get("name") or "").strip()]
     chat_id = str(row.get("collab_chat_id") or row.get("collabChatId") or "").strip()
     where = conversation_of(wait_kind=kind, collab_chat_id=chat_id)
-    mention = where == "group"
+    # 群里用 @。销售超时即使发到私聊，也写成 @销售姓名，不写「您」或「相关人员」。
+    mention = where == "group" or kind in _SALES_WAIT_KINDS
     text = copy.event_exception_session_text(
         exception_type=exception_type(kind),
         work_order_no=no,
@@ -208,6 +214,59 @@ def _handle_one(
     return True
 
 
+def _ticket_sales(row: dict[str, Any], watchers: list[dict[str, Any]]) -> dict[str, Any]:
+    """
+    这张工单的销售。销售超时只 @ 这个人。
+
+    先按工单上的销售企微对上关注人，对不上再用岗位是销售的那条。
+    姓名用工单上的销售名，避免点成「销售」两个字或点到航线。
+    """
+    sid = str(row.get("sales_wecom_id") or row.get("salesWecomId") or "").strip()
+    sname = str(row.get("sales_name") or row.get("salesName") or "").strip()
+    matched: dict[str, Any] | None = None
+    for raw in watchers:
+        uid = str(raw.get("wecomId") or raw.get("wecom_id") or "").strip()
+        role = str(raw.get("roleCode") or raw.get("role_code") or "").strip().lower()
+        if sid and uid == sid:
+            matched = dict(raw)
+            break
+        if matched is None and role == "sales":
+            matched = dict(raw)
+    if matched is None:
+        matched = {
+            "wecomId": sid,
+            "roleCode": "sales",
+            "notifyEventException": 0,
+        }
+    name = str(matched.get("name") or "").strip()
+    if sname and (not name or name in {sid, "销售"}):
+        matched["name"] = sname
+    elif not name:
+        matched["name"] = sname or "销售"
+    if sid and not str(matched.get("wecomId") or "").strip():
+        matched["wecomId"] = sid
+    matched.setdefault("roleCode", "sales")
+    return matched
+
+
+def _airline_staff_mentions(book: Any) -> list[dict[str, Any]]:
+    """
+    主账按岗位列出启用的航线同事。
+
+    只在群成员里没有航线岗时调用。主账失败或没有这个接口时返回空，话术仍用「相关人员」。
+    不写工单。可与巡检线程并发，每次只读这一单的员工名单。
+    """
+    lister = getattr(book, "list_staff_by_role", None)
+    if not callable(lister):
+        return []
+    try:
+        rows = list(lister(role_code="air") or [])
+    except Exception:
+        logger.exception("事件异常列航线岗失败")
+        return []
+    return mentions_for_role(rows, role_code="air")
+
+
 def _send_app_cards(
     *,
     people: list[dict[str, Any]],

inquiry-agent/agent/ledger/http_ledger.py

@@ -439,6 +439,7 @@ class HttpLedger:
         airline: str = "",
         flight_no: str = "",
     ) -> dict[str, Any]:
+        """锁舱出站。航班号和航司一并带上，主账缺了这两项不能当锁舱失败。"""
         body: dict[str, Any] = {
             "workOrderNo": work_order_no,
             "optionNo": option_no,
@@ -453,7 +454,7 @@ class HttpLedger:
         return self._post(
             "/inquiry/agent/tms/lockCabin",
             body,
-            idem=f"air-lock:{work_order_no}:{option_no}",
+            idem=f"air-lock:{work_order_no}:{option_no}:{(airline or '').strip()}:{(flight_no or '').strip()}",
         )
 
     def release_cabin(

inquiry-agent/agent/ledger/memory_ledger.py

@@ -834,7 +834,7 @@ class MemoryLedger:
         纯人工且视图无 TMS 舱位时，缺 option/航司/航班 → lock_incomplete，
         对齐主账「现拉仍缺才回」的口径（内存账不会真查 TMS）。
         """
-        _ = sender_id, operator_name, instruction_text
+        _ = sender_id, operator_name, instruction_text, airline, flight_no
         forced = getattr(self, "_cabin_lock_result", None)
         if isinstance(forced, dict):
             return dict(forced)

inquiry-agent/agent/llm/extract_text.py

@@ -477,8 +477,14 @@ def harvest_collab_labels(text: str) -> dict[str, str]:
 
     「客户名称张三 包装方式编织袋 货值 10万」切成三项。
     只说「纸箱」没有标签则不收。值取到下一个标签之前。
+    「(如：随时可提）」整行丢掉，避免补问示例被当成已填。
     """
-    return _harvest_labels(text, _COLLAB_LABELS)
+    kept = "\n".join(
+        line
+        for line in (text or "").splitlines()
+        if not _CLARIFY_EXAMPLE_LINE.match(line.strip())
+    )
+    return _harvest_labels(kept, _COLLAB_LABELS)
 
 
 def harvest_inquiry_optional_labels(text: str) -> dict[str, str]:
@@ -508,7 +514,11 @@ def clip_inquiry_value(raw: str) -> str:
     if hit and hit.start() > 0:
         text = text[: hit.start()]
     text = re.sub(r"(?:\n|\r)+\s*\d+[\.、．]\s*$", "", text)
-    return text.strip()
+    text = text.strip()
+    # 复制补问清单时空着的下一行是「4.提货地址」。切到下一栏后只剩编号，不能当成货好时间。
+    if re.fullmatch(r"\d+[\.、．]", text):
+        return ""
+    return text
 
 
 def clip_sheet_field_value(raw: str) -> str:
@@ -549,9 +559,12 @@ def clip_sheet_field_value(raw: str) -> str:
     if not parts:
         return ""
     # 格子里只剩下一个字段名（体积、时效要求）时，这一栏是空的，不能把字段名当成值。
+    # 只剩「4.」也是空的：那是下一行「4.提货地址」被切掉字段名后留下的编号。
     token = parts[0].strip().strip("：:")
     if token in _SHEET_CLEAN_KEYS or token in _TIGHTEN_LABELS:
         return ""
+    if re.fullmatch(r"\d+[\.、．]", token):
+        return ""
     return parts[0].strip()
 
 

inquiry-agent/agent/policy/air_group_ops.py

@@ -11,6 +11,7 @@ from __future__ import annotations
 
 import json
 import logging
+import re
 from typing import Any, Optional
 
 from agent.llm.extract_text import extract_air_collab_fields, extract_product_quote
@@ -44,6 +45,9 @@ AIRLINE_ROLE = "air"
 
 _PENDING_QUOTE = "__pending_air_quote"
 _PENDING_LOCK = "__pending_air_lock"
+_PENDING_LOCK_OPTION = "__pending_lock_option"
+_PENDING_LOCK_AIRLINE = "__pending_lock_airline"
+_PENDING_LOCK_FLIGHT = "__pending_lock_flight"
 _LOCK_ID = "__air_lock_id"
 _LOCK_OPTION = "__air_lock_option"
 _LOCK_QUOTE = "__air_lock_quote"
@@ -117,7 +121,7 @@ def activate_ticket(
     把本群当前工单切到指定空运未结案单。
 
     返回 (工单, phase)。失败时工单为 None。
-    航线已经用附件或文字落过价时，再发工单号只回到成交跟进，不再发空白模板。
+    已经在成交跟进，或航线/产品价已经落账时，再发工单号只回到成交跟进，不再发工单摘要和模板。
     """
     book = flow.ledger
     no = (work_order_no or "").strip()
@@ -175,23 +179,45 @@ def activate_ticket(
 
 def _air_already_quoted_for_deal(ticket: object) -> bool:
     """
-    航线报价已经落账，再激活应回成交跟进。
+    再激活应回成交跟进，而不是重发工单摘要和空运模板。
 
-    附件报价会把来源标成「航线附件报价」，但报价编号仍可能留着 TMS。
+    报价单已经发给销售（quoteFileIssued）或主账停在 wait_deal 时，
-    只看 source 会误当成还没报价。还只有 TMS 标准价时仍发模板。
+    即使报价来源仍是 TMS 标准价，也已经在成交跟进。
+    协商中、航线/产品价、销售调价同样只回成交跟进。
+    报价单还没出、也没在等成交时，仍发模板给航线填。
     """
     status = ticket_status(ticket)
     if status == "协商中":
         return True
+    view = ticket_view(ticket)
+    phase = str(view.get("wait_phase") or view.get("waitPhase") or "").strip()
+    if phase == "wait_deal":
+        return True
+    quote = dict(view.get("quote") or {})
+    if _quote_file_issued(quote):
+        return True
     if status != "已报价":
         return False
-    quote = dict(ticket_view(ticket).get("quote") or {})
     label = str(quote.get("source_label") or quote.get("sourceLabel") or "")
     if "航线" in label or "产品" in label:
         return True
     return copy.quote_is_sales_adjust(quote)
 
 
+def _quote_file_issued(quote: dict[str, Any]) -> bool:
+    """报价单已发给销售，且没有被作废。作废后重新激活仍要发模板。"""
+    if _flag_on(quote.get("quoteFileVoided") or quote.get("quote_file_voided")):
+        return False
+    return _flag_on(quote.get("quoteFileIssued") or quote.get("quote_file_issued"))
+
+
+def _flag_on(val: object) -> bool:
+    """主账布尔可能是 true / \"true\" / 1。"""
+    if isinstance(val, str):
+        return val.strip().lower() in {"1", "true", "yes"}
+    return bool(val)
+
+
 def _collab_slot_empty(val: object) -> bool:
     """协同项没写，或只写了横杠。横杠是摘要占位，不能当成已经填过。"""
     return str(val or "").strip() in {"", "-", "—", "－"}
@@ -842,80 +868,45 @@ def apply_air_lock(
     instruction: str,
     option_no: str = "",
     airline: str = "",
+    flight_no: str = "",
 ) -> str:
     """
-    空运群锁舱。
+    航线锁舱。
 
-    副作用：调主账 lockCabin（HMAC 出站 TMS）；成功写协同 facts、推成交跟进。
+    舱位编号、航司、航班号没齐时只请补全，不调 TMS 锁舱，不标系统异常。
-    舱位/航司/航班交给主账现拉 TMS 补全；仅计费重全空时群里补问。
+    三项齐了（话里写的优先，报价里已有的可以补上）才打主账锁舱。
-    主账仍缺则回 lock_incomplete，禁止空壳出站。
+    上次锁舱失败标过暂停的，航线再锁仍要打 TMS。
     """
     if not is_airline(flow, sender_id):
         send_group_text(group_client_of(flow), chat_id, copy.air_airline_only_cabin())
         return "not_airline"
-    # 锁舱是航线主动再试：即使工单因上次失败标了系统异常，也要再打 TMS，
-    # 不能只回「TMS接口异常，IT运维排查中」。
     no = ticket_no(ticket)
     name = operator_name(flow, sender_id)
-    view = ticket_view(ticket)
+    view_quote = dict(ticket_view(ticket).get("quote") or {})
-    view_quote = dict(view.get("quote") or {})
     air_quote = dict((view_quote.get("segment_quotes") or {}).get("AIR") or {})
     quote = air_quote or view_quote
-    # 最新价常是人工覆盖：舱位/航司/航班要从本单 TMS 原价自动补，不能逼航线手打。
+    quote_id = _quote_id(quote)
-    tms_quote = copy.resolve_tms_quote(None, view)
-    if not tms_quote:
-        tms_quote = dict(view.get("tms_quote") or view.get("tmsQuote") or {})
-    quote_options = _air_options(quote)
-    tms_options = _air_options(tms_quote)
-    options = quote_options or tms_options
-    quote_id = _quote_id(quote) or _quote_id(tms_quote)
-    picked = (option_no or "").strip()
-    if not picked and len(options) > 1:
-        facts = dict(view.get("collab_facts") or {})
-        if str(facts.get(_PENDING_LOCK) or "") != "1":
-            flow.ledger.patch_collab_facts(
-                work_order_no=no, facts={_PENDING_LOCK: "1"}, sender_id=sender_id
-            )
-        send_group_text(group_client_of(flow), chat_id, copy.air_ask_lock_option(options))
-        return "wait_lock_option"
-    if not picked and len(options) == 1:
-        picked = str(options[0].get("optionNo") or options[0].get("option_no") or "").strip()
-    # 没有任何可锁报价时先拒绝，不要把「无报价」误说成缺舱位。
-    if not _quote_ready_for_lock(quote) and not _quote_ready_for_lock(tms_quote):
-        send_group_text(group_client_of(flow), chat_id, copy.air_lock_need_quote(no))
-        return "no_quote"
-    airline_code = (airline or "").strip().upper()
-    if not airline_code:
-        airline_code = _airline_from_quote_or_option(quote, quote_options, picked)
-    if not airline_code:
-        airline_code = _airline_from_quote_or_option(tms_quote, tms_options, picked)
-    chargeable = _chargeable_weight_kg(quote, quote_options, picked, ticket)
-    if not chargeable:
-        chargeable = _chargeable_weight_kg(tms_quote, tms_options, picked, ticket)
-    flight_no = _flight_no_from_quote_or_option(quote, quote_options, picked, instruction)
-    if not flight_no:
-        flight_no = _flight_no_from_quote_or_option(tms_quote, tms_options, picked, instruction)
-    # 舱位/航司/航班交给主账：库里无 TMS 时会现拉补全；仍缺才回 lock_incomplete。
-    # 这里只拦计费重全空（工单毛重也没有）——否则会逼航线手打航班。
-    need_chargeable = not chargeable
-    if need_chargeable:
     facts = dict(ticket_view(ticket).get("collab_facts") or {})
-        if str(facts.get(_PENDING_LOCK) or "") != "1":
+    picked, air_code, flight = _resolve_lock_params(
-            flow.ledger.patch_collab_facts(
+        quote,
-                work_order_no=no, facts={_PENDING_LOCK: "1"}, sender_id=sender_id
+        facts,
+        option_no=option_no,
+        airline=airline,
+        flight_no=flight_no,
+        instruction=instruction,
     )
-        send_group_text(
+    missing = _missing_lock_labels(picked, air_code, flight)
-            group_client_of(flow),
+    if missing and _quote_ready_for_lock(quote):
-            chat_id,
+        _remember_partial_lock(
-            copy.air_ask_manual_lock_fields(
+            flow,
-                need_option=False,
+            work_order_no=no,
-                need_airline=False,
+            sender_id=sender_id,
-                need_chargeable=True,
+            option_no=picked,
-                need_flight=False,
+            airline=air_code,
-                options=options,
+            flight_no=flight,
-            ),
         )
-        return "wait_lock_fields"
+        send_group_text(group_client_of(flow), chat_id, copy.air_lock_need_params(missing))
+        return "wait_lock_params"
     locker = getattr(flow.ledger, "lock_cabin", None)
     if not callable(locker):
         send_group_text(
@@ -932,14 +923,6 @@ def apply_air_lock(
         confirm_system_exception,
     )
 
-    def _lock_terminal(x: object) -> bool:
-        """成功，或业务上不必再重试（缺舱位/无报价）。"""
-        row = x if isinstance(x, dict) else {}
-        if bool(row.get("ok")):
-            return True
-        err = str(row.get("error") or "")
-        return err in {"lock_incomplete", "no_quote"}
-
     out = call_with_retries(
         lambda: locker(
             work_order_no=no,
@@ -947,30 +930,38 @@ def apply_air_lock(
             sender_id=sender_id,
             operator_name=name,
             instruction_text=instruction,
-            airline=airline_code,
+            airline=air_code,
-            flight_no=flight_no,
+            flight_no=flight,
         )
         or {},
-        is_ok=_lock_terminal,
+        is_ok=lambda x: bool((x or {}).get("ok")),
     )
     if not out.get("ok"):
         if str(out.get("error") or "") == "no_quote":
             send_group_text(group_client_of(flow), chat_id, copy.air_lock_need_quote(no))
             return "no_quote"
-        if str(out.get("error") or "") == "lock_incomplete":
+        # 主账在出站前发现三项不齐：只请补，不当 TMS 故障，不通知 IT。
-            # 主账现拉仍无舱位：业务补问，不算系统异常，不惊动 IT。
+        reason_text = str(out.get("failReason") or "")
-            why = str(out.get("failReason") or out.get("error") or "锁舱参数不完整")
+        if str(out.get("error") or "") == "lock_params_incomplete" or "锁舱参数不完整" in reason_text:
-            facts = dict(ticket_view(ticket).get("collab_facts") or {})
+            labels = missing or _labels_from_incomplete_reason(reason_text)
-            if str(facts.get(_PENDING_LOCK) or "") != "1":
+            _remember_partial_lock(
-                flow.ledger.patch_collab_facts(
+                flow,
-                    work_order_no=no, facts={_PENDING_LOCK: "1"}, sender_id=sender_id
+                work_order_no=no,
+                sender_id=sender_id,
+                option_no=picked,
+                airline=air_code,
+                flight_no=flight,
             )
+            send_group_text(group_client_of(flow), chat_id, copy.air_lock_need_params(labels))
+            return "wait_lock_params"
+        # 多段是产品限制，不是 TMS 故障。只回原因，不标系统异常、不暂停工单。
+        if str(out.get("error") or "") == "multi_no_lock":
             send_group_text(
                 group_client_of(flow),
                 chat_id,
-                copy.air_lock_incomplete(work_order_no=no, operator=name, reason=why),
+                copy.multi_air_lock_unsupported(work_order_no=no, operator=name),
             )
-            return "lock_incomplete"
+            return "multi_lock_unsupported"
         why = copy.air_cabin_fail_reason(
             tms_reason=str(out.get("failReason") or out.get("error") or ""),
             flight_date=_ticket_flight_date(ticket),
@@ -993,7 +984,8 @@ def apply_air_lock(
                 conversation_target=chat_id,
                 extra={
                     "option_no": picked,
-                    "airline": airline_code,
+                    "airline": air_code,
+                    "flight_no": flight,
                     "instruction": instruction,
                     "sender_id": sender_id,
                     "operator_name": name,
@@ -1013,6 +1005,9 @@ def apply_air_lock(
             _LOCK_QUOTE: quote_no,
             _LOCK_EXEC: exec_no,
             _PENDING_LOCK: "",
+            _PENDING_LOCK_OPTION: "",
+            _PENDING_LOCK_AIRLINE: "",
+            _PENDING_LOCK_FLIGHT: "",
         },
         sender_id=sender_id,
     )
@@ -1036,7 +1031,6 @@ def apply_air_lock(
     emit_group_deal(flow=flow, ticket=view, quote=dict(view.get("quote") or {}))
     return "lock_ok"
 
-
 def _release_should_push_deal(ticket: object) -> bool:
     """
     放舱成功后要不要再推成交跟进。
@@ -1259,6 +1253,339 @@ def _is_product_quote(quote: dict[str, Any]) -> bool:
     return "航线" in src or "产品" in src
 
 
+_OPTION_RE = re.compile(r"AIR-?OPT-?\d+")
+_AIRLINE_AFTER_OPTION_RE = re.compile(r"AIR-?OPT-?\d+\s*([A-Z]{2})(?![A-Z0-9])")
+_AIRLINE_LABELED_CODE_RE = re.compile(
+    r"航司(?:代码|二字码)?\s*[:：]?\s*(?:是|为)?\s*([A-Z]{2}|[A-Z]\d|\d[A-Z])(?![A-Z0-9])"
+)
+_AIRLINE_LABELED_NAME_RE = re.compile(
+    r"航司(?:代码|二字码)?\s*[:：]?\s*(?:是|为)?\s*([\u4e00-\u9fffA-Za-z0-9]{2,12})"
+)
+_FLIGHT_LABELED_RE = re.compile(
+    r"(?:航班号|航班)\s*[:：]?\s*(?:是|为)?\s*([A-Z]{2}\s*\d{2,4}|[A-Z]\d\s*\d{2,4}|\d[A-Z]\s*\d{2,4})"
+)
+_FLIGHT_TRAIL_RE = re.compile(
+    r"AIR-?OPT-?\d+\s+(?:[A-Z]{2}\s+)?([A-Z]{2}\s*\d{2,4})"
+)
+_FLIGHT_LOOSE_RE = re.compile(r"(?<![A-Z0-9])(?!WO)([A-Z]{2}\d{2,4})(?!\d)")
+_AIRLINE_CODE_RE = re.compile(r"^(?:[A-Z]{2}|[A-Z]\d|\d[A-Z])$")
+_FLIGHT_CODE_RE = re.compile(r"^(?:[A-Z]{2}|[A-Z]\d|\d[A-Z])\d{2,4}$")
+# 口语航司名归一成二字码。认不出的原样留下，交给 TMS，不因此再追问。
+_AIRLINE_ALIASES = (
+    ("中国南方航空", "CZ"),
+    ("南方航空", "CZ"),
+    ("南航", "CZ"),
+    ("中国国际航空", "CA"),
+    ("国际航空", "CA"),
+    ("国航", "CA"),
+    ("中国东方航空", "MU"),
+    ("东方航空", "MU"),
+    ("东航", "MU"),
+    ("海南航空", "HU"),
+    ("海航", "HU"),
+    ("厦门航空", "MF"),
+    ("厦航", "MF"),
+    ("深圳航空", "ZH"),
+    ("深航", "ZH"),
+    ("四川航空", "3U"),
+    ("川航", "3U"),
+    ("山东航空", "SC"),
+    ("山航", "SC"),
+    ("春秋航空", "9C"),
+    ("吉祥航空", "HO"),
+    ("新加坡航空", "SQ"),
+    ("新航", "SQ"),
+    ("泰国航空", "TG"),
+    ("泰航", "TG"),
+    ("国泰航空", "CX"),
+    ("国泰", "CX"),
+    ("卡塔尔航空", "QR"),
+    ("顺丰航空", "O3"),
+)
+
+
+def lock_params_from_text(text: str) -> tuple[str, str, str]:
+    """
+    从航线原话抽出舱位编号、航司、航班号。
+
+    不要求「AIR-OPT01 CZ 航班CZ327」这一种写法。
+    带「舱位 / 航司 / 航班」的说法、换顺序、航司用中文名，都认。
+    本地对不上、话里又在补这三项时，再问模型。没说的不猜。
+    """
+    option, airline, flight = _lock_params_local(text)
+    if option and airline and flight:
+        return option, airline, flight
+    if not _should_ask_lock_model(text, option, airline, flight):
+        return option, airline, flight
+    got_opt, got_air, got_flight = _lock_params_from_model(text)
+    return (
+        option or got_opt,
+        airline or _normalize_airline(got_air),
+        flight or _normalize_flight(got_flight),
+    )
+
+
+def text_has_lock_supplement(text: str) -> bool:
+    """这句话是在补锁舱三项，不是报价或闲聊。凑齐两项，或点名了舱位/航司/航班，都算。"""
+    option, airline, flight = _lock_params_local(text)
+    filled = sum(1 for item in (option, airline, flight) if item)
+    if filled >= 2:
+        return True
+    raw = text or ""
+    if filled < 1 or not any(word in raw for word in ("舱位", "航司", "航班")):
+        return False
+    from agent.routing.group_intent import text_is_staff_fee_quote
+
+    return not text_is_staff_fee_quote(raw)
+
+
+def _lock_params_local(text: str) -> tuple[str, str, str]:
+    """按原话里的编号、标签和常见航司名收三项。不调模型。"""
+    raw = text or ""
+    blob = raw.upper()
+    option = _option_from_blob(blob)
+    flight = _flight_from_blob(blob)
+    airline = _airline_from_text(raw, blob, option=option, flight=flight)
+    return option, airline, flight
+
+
+def _option_from_blob(blob: str) -> str:
+    found = _OPTION_RE.search(blob or "")
+    if not found:
+        return ""
+    raw = found.group(0)
+    if raw.startswith("AIROPT"):
+        return "AIR-OPT" + raw[6:]
+    return raw
+
+
+def _flight_from_blob(blob: str) -> str:
+    labeled = _FLIGHT_LABELED_RE.search(blob or "")
+    if labeled:
+        return _normalize_flight(labeled.group(1))
+    trailed = _FLIGHT_TRAIL_RE.search(blob or "")
+    if trailed:
+        return _normalize_flight(trailed.group(1))
+    loose = _FLIGHT_LOOSE_RE.search(blob or "")
+    if loose:
+        return _normalize_flight(loose.group(1))
+    return ""
+
+
+def _airline_from_text(raw: str, blob: str, *, option: str, flight: str) -> str:
+    """航司可以是二字码，也可以是「航司南航」这种说法。"""
+    labeled = _AIRLINE_LABELED_CODE_RE.search(blob or "")
+    if labeled:
+        return labeled.group(1)
+    named = _AIRLINE_LABELED_NAME_RE.search(raw or "")
+    if named:
+        token = named.group(1).strip()
+        if token.upper() not in {"AIR", "OPT"} and not token.upper().startswith("AIR-OPT"):
+            return _normalize_airline(token)
+    after = _AIRLINE_AFTER_OPTION_RE.search(blob or "")
+    if after:
+        return after.group(1)
+    # 没写「航司」二字时，只有这句话已经带了舱位或航班，才从航司名里认，避免报价句子被误伤。
+    if option or flight:
+        found = _alias_in_text(raw)
+        if found:
+            return found
+    return ""
+
+
+def _normalize_flight(value: str) -> str:
+    compact = re.sub(r"\s+", "", (value or "").upper())
+    return compact if _FLIGHT_CODE_RE.match(compact) else ""
+
+
+def _normalize_airline(value: str) -> str:
+    text = (value or "").strip()
+    if not text:
+        return ""
+    upper = re.sub(r"\s+", "", text.upper())
+    if _FLIGHT_CODE_RE.match(upper):
+        return ""
+    if _AIRLINE_CODE_RE.match(upper):
+        return upper
+    alias = _alias_in_text(text)
+    if alias:
+        return alias
+    if re.fullmatch(r"[\u4e00-\u9fffA-Za-z0-9]{2,12}", text) and not text.upper().startswith("AIR"):
+        return text
+    return ""
+
+
+def _alias_in_text(text: str) -> str:
+    raw = text or ""
+    for name, code in _AIRLINE_ALIASES:
+        if name in raw:
+            return code
+    return ""
+
+
+def _airline_ready(airline: str) -> bool:
+    text = (airline or "").strip()
+    if _AIRLINE_CODE_RE.match(text.upper()):
+        return True
+    return bool(_normalize_airline(text))
+
+
+def _should_ask_lock_model(text: str, option: str, airline: str, flight: str) -> bool:
+    """三项已经齐，或这句话根本没在说舱位，就不要再打模型。"""
+    if option and airline and flight:
+        return False
+    raw = text or ""
+    if any(word in raw for word in ("舱位", "航司", "航班")):
+        return True
+    blob = raw.upper()
+    return "AIR-OPT" in blob or "AIROPT" in blob
+
+
+def _lock_params_from_model(text: str) -> tuple[str, str, str]:
+    """
+    模型只抽舱位编号、航司、航班号。
+
+    网络未开或调用失败时当没抽到，群里继续按缺项追问。不在请求里猜。
+    """
+    try:
+        from agent.config import get_settings
+        from agent.llm.http_client import LlmHttpClient
+        from agent.llm.modes import LlmMode
+
+        settings = get_settings()
+        if not (
+            getattr(settings, "llm_allow_network", False)
+            and getattr(settings, "llm_data_usage_confirmed", False)
+        ):
+            return "", "", ""
+        client = LlmHttpClient.from_settings(settings)
+        data = client.chat(
+            mode=LlmMode.EXTRACT_FIELDS,
+            messages=[
+                {
+                    "role": "system",
+                    "content": (
+                        "从航线这句话抽出锁舱三项。只回复一行 JSON，不要解释。"
+                        '键为 optionNo、airline、flightNo。没有的填空字符串。'
+                        "optionNo 是舱位编号，如 AIR-OPT01；airline 是航司二字码或航司名；"
+                        "flightNo 是航班号，如 CZ327。不要编造原文没有的值。"
+                    ),
+                },
+                {"role": "user", "content": (text or "")[:500]},
+            ],
+        )
+        content = str((data or {}).get("content") or "")
+        start = content.find("{")
+        end = content.rfind("}")
+        if start < 0 or end <= start:
+            return "", "", ""
+        payload = json.loads(content[start : end + 1])
+        if not isinstance(payload, dict):
+            return "", "", ""
+        option = _option_from_blob(str(payload.get("optionNo") or "").upper())
+        airline = _normalize_airline(str(payload.get("airline") or ""))
+        flight = _normalize_flight(str(payload.get("flightNo") or ""))
+        return option, airline, flight
+    except Exception:
+        logger.exception("锁舱三项模型抽取失败")
+        return "", "", ""
+
+
+def _resolve_lock_params(
+    quote: dict[str, Any],
+    facts: dict[str, Any],
+    *,
+    option_no: str,
+    airline: str,
+    flight_no: str,
+    instruction: str,
+) -> tuple[str, str, str]:
+    """
+    拼出锁舱三项。
+
+    这一句里写的优先；没写的用上一句暂存的；再没有才用报价上已有的舱位。
+    航司写成南航、东方航空这类名字时归一成二字码；归一不了也算已经补充，不再追问。
+    """
+    said_opt, said_air, said_flight = lock_params_from_text(instruction)
+    option = (option_no or said_opt or str(facts.get(_PENDING_LOCK_OPTION) or "")).strip()
+    air = _normalize_airline(airline or said_air or str(facts.get(_PENDING_LOCK_AIRLINE) or ""))
+    flight = _normalize_flight(flight_no or said_flight or str(facts.get(_PENDING_LOCK_FLIGHT) or ""))
+    chosen = _option_row(quote, option)
+    if chosen is None and not option:
+        options = _air_options(quote)
+        if len(options) == 1:
+            chosen = options[0]
+            option = str(chosen.get("optionNo") or chosen.get("option_no") or "").strip()
+    if not _airline_ready(air) and chosen is not None:
+        air = _normalize_airline(
+            str(chosen.get("airlineCode") or chosen.get("airline") or "")
+        )
+    if not flight and chosen is not None:
+        flight = _normalize_flight(str(chosen.get("flightNo") or chosen.get("flight_no") or ""))
+    if not flight:
+        flight = _normalize_flight(str(quote.get("flightNo") or quote.get("flight_no") or ""))
+    if not _airline_ready(air):
+        air = ""
+    if not air and len(flight) >= 2 and flight[:2].isalpha():
+        air = flight[:2]
+    return option, air, flight
+
+
+def _option_row(quote: dict[str, Any], option_no: str) -> Optional[dict[str, Any]]:
+    """按舱位编号找报价里的那一条；对不上返回空。"""
+    want = (option_no or "").strip().upper()
+    if not want:
+        return None
+    for row in _air_options(quote):
+        no = str(row.get("optionNo") or row.get("option_no") or "").strip().upper()
+        if no == want:
+            return row
+    return None
+
+
+def _missing_lock_labels(option_no: str, airline: str, flight_no: str) -> list[str]:
+    """缺的中文名，顺序固定：舱位编号、航司、航班号。"""
+    missing: list[str] = []
+    if not (option_no or "").strip():
+        missing.append("舱位编号")
+    if not _airline_ready(airline):
+        missing.append("航司")
+    if not _FLIGHT_CODE_RE.match((flight_no or "").strip().upper()):
+        missing.append("航班号")
+    return missing
+
+
+def _labels_from_incomplete_reason(reason: str) -> list[str]:
+    """主账回了「缺少：…」时，按中文名收回缺项，丢掉英文字段名。"""
+    found = [label for label in ("舱位编号", "航司", "航班号") if label in (reason or "")]
+    return found or ["舱位编号", "航司", "航班号"]
+
+
+def _remember_partial_lock(
+    flow: Any,
+    *,
+    work_order_no: str,
+    sender_id: str,
+    option_no: str,
+    airline: str,
+    flight_no: str,
+) -> None:
+    """先记下已经说清的项，下一句补齐后接着锁，不用重说。"""
+    patcher = getattr(flow.ledger, "patch_collab_facts", None)
+    if not callable(patcher):
+        return
+    patcher(
+        work_order_no=work_order_no,
+        facts={
+            _PENDING_LOCK: "1",
+            _PENDING_LOCK_OPTION: option_no,
+            _PENDING_LOCK_AIRLINE: airline,
+            _PENDING_LOCK_FLIGHT: flight_no,
+        },
+        sender_id=sender_id,
+    )
+
+
 def _quote_id(quote: dict[str, Any]) -> str:
     return str(quote.get("quoteId") or quote.get("quote_id") or "").strip()
 

inquiry-agent/agent/policy/air_text_flow.py

@@ -882,8 +882,11 @@ class AirTextInquiryFlow:
             reply(copy.quote_generating())
             return "wait_file"
         if sess.phase == "wait_deal":
-            # 成交卡已经绑在报价文件那条出站上。只续办、没说成交结果时不再另发一张卡。
+            # 成交卡原来挂在报价单那条消息上，聊天一上滑就找不到。
-            # 原话写了已成交/未成交/协商中时，由 _close_spoken_deal 先入账，不会走到这里。
+            # 销售再说继续工单、又没写成交结果时，再发一次成交/未成交/协商中。
+            # 原话已经写了结果时，_close_spoken_deal 会先入账，不会走到这里。
+            sess.allowed = (copy.BTN_DEAL, copy.BTN_LOST, copy.BTN_NEGOTIATE)
+            self._emit_deal(reply, sess)
             return "wait_deal"
         if sess.phase == "wait_lost_reason":
             reply(copy.deal_ack("未成交", sess.work_order_no))
@@ -1260,13 +1263,39 @@ class AirTextInquiryFlow:
 
         quote = tms["quote"]
         from agent.schema.air_route_options import (
+            choose_stated_origin_option,
             needs_route_pick,
+            options_matching_origin,
             parse_air_options,
             project_selected_quote,
         )
 
         options = parse_air_options(quote)
-        if options and not needs_route_pick(quote):
+        stated_origin = str(
+            (sess.facts or {}).get("起运港") or (sess.facts or {}).get("起运地") or ""
+        ).strip()
+        # 写了起运地：只认这个起运地的线路，直接报价，不让销售再选。
+        # 没写起运地：TMS 按目的地回多条时，才进选线页。
+        if stated_origin:
+            matched = options_matching_origin(options, stated_origin)
+            if options and not matched:
+                logger.info(
+                    "air 起运地对不上回包线路 origin=%s wo=%s options=%s",
+                    stated_origin,
+                    no,
+                    len(options),
+                )
+                self._emit_tms_miss(reply, no)
+                sess.phase = "tms_miss"
+                sess.status = "询价中"
+                sess.allowed = ()
+                self._save(sess)
+                return "tms_miss"
+            if matched:
+                quote = project_selected_quote(
+                    quote, choose_stated_origin_option(matched, quote)
+                )
+        elif options and not needs_route_pick(quote):
             quote = project_selected_quote(quote, options[0])
         up = self._ledger.upsert_quote(work_order_no=no, quote=quote, to_status="已报价")
         if not up.get("ok"):
@@ -1278,7 +1307,7 @@ class AirTextInquiryFlow:
         copy.remember_tms_quote(sess, quote)
         sess.tms_quote = dict(quote)
         sess.status = "已报价"
-        if needs_route_pick(quote):
+        if not stated_origin and needs_route_pick(quote):
             return self._offer_air_routes(
                 sess=sess,
                 work_order_no=no,

inquiry-agent/agent/policy/deal_followup.py

@@ -46,6 +46,7 @@ _HOLIDAYS = frozenset(
         date(2026, 9, 25),
         date(2026, 9, 26),
         date(2026, 9, 27),
+        # 国庆只休到 10 月 7 日。10 月 8 日周四正常上班，不能算假期。
         date(2026, 10, 1),
         date(2026, 10, 2),
         date(2026, 10, 3),
@@ -53,7 +54,6 @@ _HOLIDAYS = frozenset(
         date(2026, 10, 5),
         date(2026, 10, 6),
         date(2026, 10, 7),
-        date(2026, 10, 8),
         # 2027 元旦预留
         date(2027, 1, 1),
         date(2027, 1, 2),
@@ -68,6 +68,8 @@ _MAKEUP_WORKDAYS = frozenset(
         date(2026, 2, 14),
         date(2026, 2, 28),
         date(2026, 5, 9),
+        # 国庆调休：9 月 20 日周日、10 月 10 日周六上班。
+        date(2026, 9, 20),
         date(2026, 10, 10),
     }
 )

inquiry-agent/agent/policy/event_exception.py

@@ -164,7 +164,7 @@ def pick_mentions(
     """
     本单这次应回而未回、需要被点名的人。
 
-    航线只盯群里航线岗；海运/陆运产品盯对应产品岗；销售三类只盯本单销售。
+    航线只盯群里航线岗；海运/陆运产品盯对应产品岗；销售三类只盯本单销售，不点航线。
     不要询价机器人、不要群里其他人。
     """
     kind = (wait_kind or "").strip()
@@ -206,6 +206,48 @@ def pick_mentions(
     return out
 
 
+def mentions_for_role(
+    rows: list[dict[str, Any]] | None,
+    *,
+    role_code: str,
+) -> list[dict[str, Any]]:
+    """
+    从员工行里取出启用、有企微、有姓名的指定岗位。
+
+    空运群激活只记群号，协同成员经常是空的。超时巡检在群成员里找不到航线岗时，
+    用本函数点名员工管理里的航线·空运，和进群摘要 @ 的是同一批人。
+    不发消息、不写主账。
+    """
+    want = (role_code or "").strip().lower()
+    if not want:
+        return []
+    out: list[dict[str, Any]] = []
+    seen: set[str] = set()
+    for raw in rows or []:
+        if not isinstance(raw, dict):
+            continue
+        role = str(raw.get("roleCode") or raw.get("role_code") or "").strip().lower()
+        if role != want:
+            continue
+        status = str(raw.get("status") or "active").strip().lower()
+        if status in {"disabled", "0", "停用", "inactive"}:
+            continue
+        uid = str(raw.get("wecomId") or raw.get("wecom_id") or "").strip()
+        name = str(raw.get("name") or "").strip()
+        if not uid or not name or uid in seen:
+            continue
+        seen.add(uid)
+        out.append(
+            {
+                "wecomId": uid,
+                "name": name,
+                "roleCode": want,
+                "notifyEventException": raw.get("notifyEventException", 0),
+            }
+        )
+    return out
+
+
 def pick_app_targets(people: list[dict[str, Any]] | None) -> list[dict[str, Any]]:
     """勾了「接收事件异常消息提醒」且绑了企微的人。"""
     out: list[dict[str, Any]] = []

inquiry-agent/agent/policy/inquiry_copy.py

@@ -2400,8 +2400,14 @@ def adjust_ineligible(reason: str) -> str:
     return "当前工单还没有可调的报价，不能按这套调价。"
 
 
-def adjust_only_sales() -> str:
+def adjust_only_sales(*, air_room: bool = False) -> str:
-    return "只有这张单的销售能调价。航线/产品请继续报价，价格未改。"
+    """
+    群里不是这张单的销售在发调价。价格不改。
+
+    空运群称呼航线；海运、陆运称呼产品。两句用句号分开，避免连成一句。
+    """
+    who = "航线" if air_room else "产品"
+    return f"只有这张单的销售能调价。{who}请继续报价，价格未改。"
 
 
 def adjust_group_body(quote: dict[str, Any] | None, business_line: str = "") -> str:
@@ -2778,9 +2784,10 @@ def _followup_month_day(raw: str) -> str:
 
 def lost_reason_ack(reason: str = "", work_order_no: str = "") -> str:
     """
-    收下未成交原因后回显。后台 lost.reason_ack。
+    收下未成交原因后的回执。后台 lost.reason_ack。
 
-    测服文案含 {{ticket_no}} / {{lost_reason}}；缺 ticket_no 会原样打出占位符。
+    后台模板里的 {{lost_reason}}、{{ticket_no}} 都在这里填。
+    不传工单号时占位留空串，避免群里再露出 {{ticket_no}}。
     """
     text = (reason or "").strip()
     no = (work_order_no or "").strip()
@@ -2932,7 +2939,8 @@ def air_group_brief(
     空运群激活摘要：与海运进群同一套结构，字段用空运。
 
     先 @ 销售和航线，再工单号 + 询价字段 + 协同补充（含电/含磁）+ TMS报价。
-    TMS 段跟单聊同一套线路分项，总销售价只一行；禁止用「空运费=总价」冒充。
+    TMS 段跟单聊同一套线路分项，总销售价只一行。
+    已有运输费等分项时，不再叠一行「空运费=总价」；只有空运费这一项时要写出来。
     不写「当前工单/询价要点/现在等到哪一步」。
     """
     no = (work_order_no or "").strip()
@@ -3059,6 +3067,23 @@ def air_no_tms_quote_to_lock(work_order_no: str) -> str:
     return air_lock_need_quote(work_order_no)
 
 
+def air_lock_need_params(missing=None) -> str:
+    """
+    舱位编号、航司、航班号没齐时，只请航线补全。
+
+    这时还没锁舱，不能说 TMS 锁舱失败，也不能通知 IT。
+    缺哪项就点哪项；三项都缺时是产品指定的那一句。
+    """
+    labels = [str(x).strip() for x in (missing or []) if str(x).strip()]
+    if not labels:
+        labels = ["舱位编号", "航司", "航班号"]
+    joined = "、".join(labels)
+    return (
+        f"锁舱参数不完整，缺少：{joined}。"
+        "请补充后再锁，例如：AIR-OPT01，南航，航班CZ327。"
+    )
+
+
 def air_lock_need_quote(work_order_no: str) -> str:
     """没有任何报价时的锁舱拒绝。后台 inquiring.air_lock_need_quote。"""
     no = (work_order_no or "").strip()
@@ -3155,6 +3180,32 @@ def air_lock_ok(
     )
 
 
+# 多段里有空运段时，航线锁舱的失败原因。产品暂不支持，不当 TMS 故障。
+MULTI_LOCK_UNSUPPORTED = "多段询价，暂时不支持锁舱"
+# 后台锁舱失败模板末尾常有「已通知IT…请稍等」。多段这条要整句拿掉。
+_IT_NOTICE_LINE = re.compile(r"已通知\s*IT[^\n。]*。?")
+
+
+def multi_air_lock_unsupported(*, work_order_no: str, operator: str) -> str:
+    """
+    多段含空运、航线锁舱时的群回复。
+
+    抬头、操作人、失败原因仍走锁舱失败模板，只去掉通知 IT 那句。
+    不打主账、不标系统异常。
+    """
+    text = air_lock_fail(
+        work_order_no=work_order_no,
+        operator=operator,
+        reason=MULTI_LOCK_UNSUPPORTED,
+    )
+    kept: list[str] = []
+    for line in text.splitlines():
+        cleaned = _IT_NOTICE_LINE.sub("", line).strip()
+        if cleaned:
+            kept.append(cleaned)
+    return "\n".join(kept).strip()
+
+
 def air_lock_fail(*, work_order_no: str, operator: str, reason: str) -> str:
     """空运锁舱失败（接口/系统类）。后台 inquiring.air_lock_fail。"""
     why = (reason or "").strip() or "TMS未返回原因"
@@ -3359,7 +3410,7 @@ def system_exception_alert_payload(
     """
     系统异常通知卡：走询价消息服务，不走询价小助手。
 
-    五行对齐现网示例：异常类型、接口/服务、错误码、影响范围、发生时间。
+    五行：异常类型、接口/服务、报错原因、影响范围、发生时间。
     标题不加 [test]：运维要看的就是这张卡本身，test_prefix 仅保留兼容入参。
     """
     no = (work_order_no or "").strip() or "无"
@@ -3368,7 +3419,7 @@ def system_exception_alert_payload(
     rows = [
         {"keyname": "异常类型", "value": (exception_type or "").strip() or "-"},
         {"keyname": "接口/服务", "value": (service or "").strip() or "-"},
-        {"keyname": "错误码", "value": (error_code or "").strip() or "-"},
+        {"keyname": "报错原因", "value": (error_code or "").strip() or "-"},
         {"keyname": "影响范围", "value": system_exception_impact(step)},
         {"keyname": "发生时间", "value": (occurred_at or "").strip() or "-"},
     ]
@@ -3409,7 +3460,7 @@ def system_exception_alert_text(
         f"关联工单 {no}",
         f"异常类型：{(exception_type or '').strip() or '-'}",
         f"接口/服务：{(service or '').strip() or '-'}",
-        f"错误码：{(error_code or '').strip() or '-'}",
+        f"报错原因：{(error_code or '').strip() or '-'}",
         f"影响范围：{system_exception_impact(step)}",
         f"发生时间：{(occurred_at or '').strip() or '-'}",
     ]

inquiry-agent/agent/policy/multi_group_ops.py

@@ -11,7 +11,8 @@ from __future__ import annotations
 
 import json
 import logging
-from typing import Any, Callable, Optional
+from contextlib import contextmanager
+from typing import Any, Callable, Iterator, Optional
 
 from agent.llm.extract_text import extract_collab_fields, extract_product_quote
 from agent.policy import inquiry_copy as copy
@@ -20,6 +21,7 @@ from agent.policy.sea_group_ops import (
     apply_group_deal,
     group_client_of,
     is_sales,
+    override_group_client,
     send_filled_sheet,
     send_group_text,
     ticket_no,
@@ -33,6 +35,24 @@ _ROLE_MODE = {"sea": "SEA", "land": "LAND", "air": "AIR"}
 SheetFn = Callable[..., dict[str, Any]]
 
 
+@contextmanager
+def bot_sender_when_air_multi(ticket: object) -> Iterator[None]:
+    """
+    含空运的多段用的是机器人原来的群。应用接口发不进这个群，报价和模板都会没反应。
+
+    这一次出站改走机器人桥，发完还原。没有空运段的多段仍用应用自己建的群，这里不动。
+    只影响当前线程，不改流程上缓存的客户端。
+    """
+    if not includes_air(load_segments(ticket)):
+        yield
+        return
+    from agent.channel.aibot.reply import AibotReplyClient
+
+    logger.info("multi.outbound 含空运走机器人桥 wo=%s", ticket_no(ticket))
+    with override_group_client(AibotReplyClient()):
+        yield
+
+
 def ticket_is_multi(ticket: object) -> bool:
     """主账业务线是多段联运。"""
     view = ticket_view(ticket)
@@ -257,8 +277,17 @@ def _save_segment_quote(
 
 
 def _cabin(flow: Any, ticket: object, chat_id: str, sender_id: str, text: str, intent: str) -> str:
-    """空运段的锁舱、释放走现有空运规则，不挡住其他段报价。"""
+    """
-    from agent.policy.air_group_ops import apply_air_lock, apply_air_release
+    多段含空运时的锁舱、释放。
+
+    锁舱暂不支持：只回复失败原因，不打 TMS，也不标系统异常。
+    释放仍走空运规则。调用方已确认本单含空运段。群消息在 Worker 线程发出。
+    """
+    from agent.policy.air_group_ops import (
+        apply_air_release,
+        is_airline,
+        operator_name,
+    )
 
     if intent == "release":
         return apply_air_release(
@@ -268,13 +297,20 @@ def _cabin(flow: Any, ticket: object, chat_id: str, sender_id: str, text: str, i
             chat_id=chat_id,
             instruction=text,
         )
-    return apply_air_lock(
+    if not is_airline(flow, sender_id):
-        flow=flow,
+        send_group_text(group_client_of(flow), chat_id, copy.air_airline_only_cabin())
-        ticket=ticket,
+        return "not_airline"
-        sender_id=sender_id,
+    no = ticket_no(ticket)
-        chat_id=chat_id,
+    send_group_text(
-        instruction=text,
+        group_client_of(flow),
+        chat_id,
+        copy.multi_air_lock_unsupported(
+            work_order_no=no,
+            operator=operator_name(flow, sender_id),
+        ),
     )
+    logger.info("multi.lock unsupported wo=%s sender=%s", no, sender_id)
+    return "multi_lock_unsupported"
 
 
 def _cabin_intent(text: str) -> str:

inquiry-agent/agent/policy/quote_adjust_ops.py

@@ -260,7 +260,14 @@ def apply_group_adjust(
         send_group_text(client, room, copy.adjust_ineligible("no_quote"))
         return "adjust_blocked"
     if not is_sales(ticket, sender_id):
-        send_group_text(client, room, copy.adjust_only_sales())
+        line = str(view.get("business_line") or view.get("businessLine") or "").upper()
+        air_room = line == "AIR"
+        if line == "MULTI":
+            from agent.policy.multi_group_ops import load_segments
+            from agent.policy.multi_segments import includes_air
+
+            air_room = includes_air(load_segments(ticket))
+        send_group_text(client, room, copy.adjust_only_sales(air_room=air_room))
         return "adjust_not_sales"
     current = _current_quote(view, sess)
     names = [str(r.get("name") or "") for r in adjustable_rows(current)]

inquiry-agent/agent/policy/sea_group_ops.py

@@ -9,7 +9,9 @@ from __future__ import annotations
 
 import json
 import logging
-from typing import Any, Optional
+from contextlib import contextmanager
+from contextvars import ContextVar
+from typing import Any, Iterator, Optional
 
 from agent.llm.extract_text import extract_collab_fields, extract_product_quote
 from agent.policy.quote_overlay import overlay_labeled_facts
@@ -244,14 +246,40 @@ def filename_is_excel_pdf(name: str) -> bool:
     return any(raw.endswith(ext) for ext in EXCEL_PDF)
 
 
+# 这一次群出站临时改用的客户端。只在当前线程有效，不改流程单例上的企微客户端。
+_outbound_client: ContextVar[Any] = ContextVar("inquiry_group_outbound_client", default=None)
+
+
 def group_client_of(flow: Any) -> Any:
-    """正式路径没有注入客户端时，走流程自己的默认企微客户端。"""
+    """
+    取这一次群出站用的客户端。
+
+    有临时指定时用指定的（含空运的多段要走机器人桥）。
+    没有时走流程自己的客户端；正式路径默认是应用发群。
+    """
+    override = _outbound_client.get()
+    if override is not None:
+        return override
     getter = getattr(flow, "group_client", None)
     if callable(getter):
         return getter()
     return getattr(flow, "_group_client", None)
 
 
+@contextmanager
+def override_group_client(client: Any) -> Iterator[None]:
+    """
+    这一次群出站改用指定客户端，用完还原。
+
+    只影响当前线程。不改流程单例，海运自己建的群不会被别的工单抢走客户端。
+    """
+    token = _outbound_client.set(client)
+    try:
+        yield
+    finally:
+        _outbound_client.reset(token)
+
+
 def _archive_seat_ids(flow: Any) -> set[str]:
     """会话存档账号（测服 AI001 / 询价机器人）不能出现在群 @ 里。"""
     seats: set[str] = {"AI001", "询价机器人"}
@@ -1317,10 +1345,7 @@ def capture_group_lost_reason(
     send_group_text(
         client,
         chat_id,
-        copy.lost_reason_ack(
+        copy.lost_reason_ack(str(result.get("lost_reason") or text), work_order_no=no),
-            str(result.get("lost_reason") or text),
-            work_order_no=no,
-        ),
     )
     return "done"
 

inquiry-agent/agent/policy/system_exception.py

@@ -95,6 +95,35 @@ def ticket_is_paused(ticket: Any) -> bool:
     return bool(ticket_exception_type(ticket))
 
 
+def ticket_pause_step(ticket: Any) -> str:
+    """暂停是哪一步留下的。查价、锁舱、释放各算各的。"""
+    if ticket is None:
+        return ""
+    if isinstance(ticket, dict):
+        step = str(
+            ticket.get("system_exception_step") or ticket.get("systemExceptionStep") or ""
+        ).strip()
+        payload = ticket.get("system_exception_payload") or ticket.get("systemExceptionPayload") or {}
+    else:
+        step = str(getattr(ticket, "system_exception_step", "") or "").strip()
+        payload = getattr(ticket, "system_exception_payload", {}) or {}
+    if step:
+        return step
+    if isinstance(payload, dict):
+        return str(payload.get("step") or "").strip()
+    return ""
+
+
+def cabin_failure_pause(ticket: Any) -> bool:
+    """
+    锁舱或释放失败留下的暂停。
+
+    群里已经回过失败原因，并通知了 IT。之后的手工报价、补字段、成交不能再被
+    「TMS接口异常」挡住。查价失败的暂停不在这里，那种仍要停。
+    """
+    return ticket_pause_step(ticket) in {STEP_TMS_LOCK, STEP_TMS_RELEASE, STEP_TMS_CABIN}
+
+
 def extract_work_order_nos(text: str) -> list[str]:
     """从原话抽出正式工单号（WO + 日期流水）。不认虚拟号。"""
     import re

inquiry-agent/agent/routing/air_group_intent.py

@@ -26,6 +26,8 @@ from agent.routing.group_intent import (
     _hint_confirm_tms,
     _hint_deal_outcome,
     _hint_tms_choice,
+    _prefer_staff_quote,
+    text_is_staff_fee_quote,
 )
 
 logger = logging.getLogger(__name__)
@@ -95,6 +97,11 @@ def classify_air_group_text(
     locked = _hint_lock_or_release(raw)
     if locked:
         return locked
+    # 补舱位不限写法。凑齐舱位编号、航司、航班号就当选舱，不要先当成报价。
+    from agent.policy.air_group_ops import text_has_lock_supplement
+
+    if text_has_lock_supplement(raw):
+        return INTENT_PICK_OPTION
     # 本单已有 TMS 报价时，航线回「2」是选不用 TMS，不是把价格改成 2。
     exact = _exact_tms_choice(raw)
     if exact:
@@ -118,12 +125,15 @@ def classify_air_group_text(
         if use_net and getattr(settings, "llm_data_usage_confirmed", False):
             got = _classify_with_model(raw, settings)
             if got in _VALID:
-                return got
+                return _prefer_staff_quote(got, raw)
     except Exception:
         logger.exception("空运群意图模型失败，回退规则")
     from agent.llm.extract_text import extract_air_collab_fields, extract_product_quote
     from agent.schema.quote_adjust import extract_adjust
 
+    # 费用金额先当航线报价。「空运费改为900」不是销售调价。
+    if text_is_staff_fee_quote(raw):
+        return INTENT_QUOTE
     if extract_adjust(raw).is_adjust:
         return INTENT_ADJUST
     if extract_product_quote(raw):
@@ -183,10 +193,10 @@ def _classify_with_model(text: str, settings) -> str:
         "你是空运协同群意图分类。只回复一个英文词，不要解释。"
         "air_lock=航线要锁舱；air_release=航线要释放舱位；"
         "air_activate=只是指定/切换工单号；"
-        "air_pick_option=在选舱位选项编号；"
+        "air_pick_option=在补充或选择舱位编号、航司、航班号，写法不限；"
         "collab_fields=在补是否含电/是否含磁；"
-        "quote_adjust=销售在调已有费用，口令不写死（上升、往上抬、加一成、改到某金额都算），不是新产品报价；"
+        "quote_adjust=销售在按比例改已有费用（上调、上浮、加10%、减5%、加一成），或只改总价/总销售价；"
-        "product_quote=航线在报价格或费用（含具体金额）；"
+        "product_quote=航线在报某一项费用的金额。写出「空运费9900」「空运费改为900USD」是报价，不是调价；"
         "quote_confirm_tms=确认沿用当前TMS报价；"
         "quote_keep_tms=要在已有TMS报价上改；"
         "quote_drop_tms=不要TMS、只用刚报的价；"
@@ -195,7 +205,7 @@ def _classify_with_model(text: str, settings) -> str:
         "other=闲聊。"
         "一句话里既有锁舱又有工单号，回 air_lock。"
         "一句话里既有工单号又确认成交/未成交/协商中，回 deal_won/deal_lost/deal_negotiate，不要回 air_activate。"
-        "改已有费用优先 quote_adjust；新报价格才是 product_quote。"
+        "有具体费用金额就是 product_quote。只有比例或只改总价才是 quote_adjust。"
     )
     data = client.chat(
         mode=LlmMode.ORDERED_ACTIONS,

inquiry-agent/agent/routing/group_intent.py

@@ -117,6 +117,63 @@ _DROP_HINTS = (
 )
 
 
+def text_is_staff_fee_quote(text: str) -> bool:
+    """
+    航线/产品在报某一项费用的金额。
+
+    「空运费 9900」「空运费改为900USD」「报关费改为300CNY」都算手工报价。
+    比例调价和只改总价/总销售价不算，那两句仍留给销售调价。
+    句里没有费用名、只剩一个数字，也不算，避免把选项编号当成报价。
+    不打模型。分类和入站改判都会用。
+    """
+    raw = (text or "").strip()
+    if not raw:
+        return False
+    from agent.schema.quote_adjust import text_has_relative_adjust, text_has_total_only_adjust
+
+    if text_has_relative_adjust(raw) or text_has_total_only_adjust(raw):
+        return False
+    from agent.llm.extract_text import extract_product_quote
+
+    quote = extract_product_quote(raw)
+    rows = [row for row in (quote.get("fee_rows") or []) if isinstance(row, dict)]
+    if not rows:
+        return False
+    # 「费用合计」里的「费」不能单独把改总价认成报价；上面已经排除只改总价。
+    if "费" in raw:
+        return True
+    names = [str(row.get("name") or "").strip() for row in rows]
+    return any(name and name != "海运费" for name in names)
+
+
+def resolve_price_intent(intent: str, text: str, *, sales: bool) -> str:
+    """
+    按说话人把「报价」和「调价」分开。
+
+    航线/产品写出费用金额：按报价办，不能回「只有销售能调价」。
+    销售在做比例、改总价，或点名把某项费用改到某个金额：仍按调价办。
+    不打模型。群入站分发前调用，避免手工报价被调价话术拦住。
+    """
+    if intent not in {INTENT_ADJUST, INTENT_QUOTE}:
+        return intent
+    from agent.schema.quote_adjust import extract_adjust
+
+    # 这里只用本地规则。正式调价抽取仍在调价处理里，必要时再问模型。
+    if sales and extract_adjust(text, allow_model=False).is_adjust:
+        return INTENT_ADJUST
+    if text_is_staff_fee_quote(text):
+        return INTENT_QUOTE
+    return intent
+
+
+def _prefer_staff_quote(intent: str, text: str) -> str:
+    """模型或本地规则把费用金额判成调价时，改回报价。比例和改总价不动。"""
+    if intent == INTENT_ADJUST and text_is_staff_fee_quote(text):
+        logger.info("判成调价，但这是费用报价，改回报价 text=%s", (text or "")[:40])
+        return INTENT_QUOTE
+    return intent
+
+
 def classify_group_text(
     text: str,
     *,
@@ -163,12 +220,15 @@ def classify_group_text(
                 if hinted_deal and got in {INTENT_DISSOLVE, INTENT_OTHER, INTENT_FIELDS}:
                     logger.warning("群意图模型把成交判成%s，改回 %s text=%s", got, hinted_deal, raw[:40])
                     return hinted_deal
-                return got
+                return _prefer_staff_quote(got, raw)
     except Exception:
         logger.exception("群意图模型失败，回退标签字段")
     from agent.llm.extract_text import extract_product_quote
     from agent.schema.quote_adjust import extract_adjust
 
+    # 费用金额先当报价。「改为900」是航线/产品常用写法，不能先被调价规则抢走。
+    if text_is_staff_fee_quote(raw):
+        return INTENT_QUOTE
     if extract_adjust(raw).is_adjust:
         return INTENT_ADJUST
     if extract_product_quote(raw):
@@ -249,8 +309,8 @@ def _classify_with_model(text: str, settings) -> str:
     system = (
         "你是海运协同群意图分类。只回复一个英文词，不要解释。"
         "collab_fields=在补货好时间/商品海关编码/含油含电含磁；"
-        "quote_adjust=销售在调已有费用，口令不写死（上升、上浮、往上抬、加一成、减、改到某金额都算），不是新产品报价；"
+        "quote_adjust=销售在按比例改已有费用（上调、上浮、加10%、减5%、加一成），或只改总价/总销售价；"
-        "product_quote=产品在报价格或费用（含具体金额）；"
+        "product_quote=产品在报某一项费用的金额。写出「运费1000」「报关费改为300CNY」是报价，不是调价；"
         "quote_confirm_tms=产品确认沿用当前TMS报价，没有报新金额；"
         "quote_keep_tms=要在已有TMS报价上改，没有报新金额；"
         "quote_drop_tms=不要TMS、只用产品刚报的价，没有报新金额；"
@@ -260,7 +320,8 @@ def _classify_with_model(text: str, settings) -> str:
         "dissolve=要把这个协同群解散；"
         "other=闲聊、问候、对询价港口的随口更正（不当改单）。"
         "一句话里既补字段又报价，回 product_quote。"
-        "有金额就是 product_quote，不要判成 quote_keep_tms。"
+        "有具体费用金额就是 product_quote，不要判成 quote_adjust 或 quote_keep_tms。"
+        "只有比例或只改总价才是 quote_adjust。"
     )
     data = client.chat(
         mode=LlmMode.ORDERED_ACTIONS,

inquiry-agent/agent/schema/air_route_options.py

@@ -45,10 +45,55 @@ def parse_air_options(quote: dict[str, Any] | None) -> list[dict[str, Any]]:
 
 
 def needs_route_pick(quote: dict[str, Any] | None) -> bool:
-    """多于一条线路才进 H5 选。"""
+    """没写起运地、且多于一条线路，才进 H5 选。有起运地时由调用方先按起运地收口。"""
     return len(parse_air_options(quote)) > 1
 
 
+def options_matching_origin(
+    options: list[dict[str, Any]],
+    origin_text: str,
+) -> list[dict[str, Any]]:
+    """
+    销售已经写了起运地时，只留起运机场对得上的线路。
+
+    杭州对 HGH，珠海对 ZUH。回包里的南京/深圳/郑州不能拿来给这张单选。
+    对不上返回空列表。不改入参。
+    """
+    text = (origin_text or "").strip()
+    if not text:
+        return list(options)
+    code = resolve_airport_code(text).upper()
+    raw = text.upper()
+    matched: list[dict[str, Any]] = []
+    for opt in options:
+        origin = str(opt.get("originAirportCode") or opt.get("origin") or "").strip().upper()
+        if not origin:
+            continue
+        if code and origin == code:
+            matched.append(opt)
+        elif origin == raw:
+            matched.append(opt)
+    return matched
+
+
+def choose_stated_origin_option(
+    options: list[dict[str, Any]],
+    quote: dict[str, Any] | None = None,
+) -> dict[str, Any]:
+    """
+    起运地已指定时直接用一条，不再让销售选线。
+
+    只有一条就用它。多条时优先和报价总价相同的那条，否则用第一条。
+    """
+    if len(options) == 1:
+        return options[0]
+    total = (quote or {}).get("total")
+    for opt in options:
+        if _same_amount(opt.get("salePrice"), total):
+            return opt
+    return options[0]
+
+
 def _place_name(code: str, fallback: str = "") -> str:
     """三字码能对上就用中文，否则用原文或 fallback。"""
     raw = (code or "").strip()
@@ -331,14 +376,14 @@ def _same_amount(left: Any, right: Any) -> bool:
 
 def drop_air_freight_total_alias(quote: dict[str, Any] | None) -> dict[str, Any]:
     """
-    整单兜底「空运费=总价」不是线路分项，群摘要禁止再写。
+    已经有其它费用分项时，去掉「空运费=总价」这一行兜底。
 
-    真有空运费且金额不等于总价（例如另有附加费）则保留。
+    舱位上有运输费、提送货费时，主账快照常再塞一行空运费，金额就是总价，不能和分项叠在一起。
+    只有空运费这一项时必须留下：TMS 经常只回这一项，金额自然等于总价，群里仍要写出费用名。
+    不写库。群摘要投影之后调用。
     """
     src = dict(quote or {})
     total = src.get("total")
-    if _same_amount(src.get("freight"), total):
-        src["freight"] = "-"
     raw = src.get("fee_lines") or src.get("fee_rows")
     parsed: Any = raw
     if isinstance(raw, str) and raw.strip():
@@ -348,17 +393,26 @@ def drop_air_freight_total_alias(quote: dict[str, Any] | None) -> dict[str, Any]
             parsed = None
     if not isinstance(parsed, list):
         return src
-    kept: list[Any] = []
+    others: list[Any] = []
+    alias: list[Any] = []
     for item in parsed:
         if not isinstance(item, dict):
-            kept.append(item)
+            others.append(item)
             continue
-        name = str(item.get("name") or item.get("label") or "").strip()
+        name = str(item.get("name") or item.get("label") or item.get("feeName") or "").strip()
         amount = item.get("amount") or item.get("value")
         if name == "空运费" and _same_amount(amount, total):
+            alias.append(item)
             continue
-        kept.append(item)
+        others.append(item)
-    src["fee_lines"] = kept
+    if others:
+        # 分项已经在，空运费=总价是重复兜底。运费字段同值也不再补一行。
+        src["fee_lines"] = others
+        if _same_amount(src.get("freight"), total):
+            src["freight"] = "-"
+        return src
+    # 明细就是这一条空运费，群摘要要显示费用名，不能只剩费用合计。
+    src["fee_lines"] = alias
     return src
 
 

inquiry-agent/agent/schema/field_validate.py

@@ -520,9 +520,10 @@ def harvest_oral_collab(text: str) -> dict[str, str]:
     群里口语协同：含油/含电/含磁、货好时间、是否为危险品。
 
     只认原话里已经说死的词（不含电、随时可提、普货），不猜贸易条款和海关编码。
+    「(如：随时可提）」这种补问示例行不算销售说了货好时间。
     危险品：否词（不是危险品/非危/普货）先于是词，避免「不是危险品」收成是。
     """
-    raw = text or ""
+    raw = _without_clarify_examples(text or "")
     out: dict[str, str] = {}
     yes_no = (
         ("是否含电", ("不含电", "不带电", "无电"), ("含电", "带电")),

inquiry-agent/agent/schema/quote_adjust.py

@@ -493,6 +493,40 @@ def effective_quote(tms: dict[str, Any] | None, overlay: dict[str, Any] | None)
     return out
 
 
+def text_has_relative_adjust(text: str) -> bool:
+    """
+    这句话是在按比例改价：加10%、减5%、上调、上浮、加一成。
+
+    这种是销售调价，不是航线/产品报一个新金额。不打模型。
+    """
+    raw = text or ""
+    if _PERCENT_UP.search(raw) or _PERCENT_DOWN.search(raw):
+        return True
+    blob = raw.replace(" ", "").replace("　", "")
+    return any(phrase in blob for phrase in ("加一成", "减一成", "往上抬", "往下压", "上浮", "下浮"))
+
+
+def text_has_total_only_adjust(text: str) -> bool:
+    """
+    只动总价/总销售价/费用合计，没有点名某一项费用。
+
+    「总销售价改为180」仍是销售调价。点了「空运费」「报关费」则不是。不打模型。
+    """
+    raw = text or ""
+    if not (_TARGET.search(raw) or _PERCENT_UP.search(raw) or _PERCENT_DOWN.search(raw)):
+        return False
+    if not any(word in raw for word in _TOTAL_WORDS) and "报价" not in raw:
+        return False
+    real: list[str] = []
+    for name in _FEE_TOKEN.findall(raw):
+        if name in {"费用", "费用合计"}:
+            continue
+        if any(word in name for word in ("合计", "总价", "汇总")):
+            continue
+        real.append(name)
+    return not real
+
+
 def extract_adjust(
     text: str,
     *,

inquiry-agent/agent/schema/tms_air_query.py

@@ -35,6 +35,9 @@ _AIRPORTS = {
     "南京": "NKG",
     "吉隆坡": "KUL",
     "北京": "PEK",
+    "杭州": "HGH",
+    "萧山": "HGH",
+    "杭州萧山": "HGH",
 }
 
 # 历史字典：只给对照，空运出站不再编成 1/2/3。
@@ -199,7 +202,7 @@ def assemble_air_query(facts: dict[str, Any] | None) -> dict[str, Any]:
     包装只看销售是否说了，散货等原文原样保留。
     """
     src = dict(facts or {})
-    origin = str(src.get("起运港") or "").strip()
+    origin = str(src.get("起运港") or src.get("起运地") or "").strip()
     dest = str(src.get("目的港") or "").strip()
     cargo = str(src.get("品名") or "").strip()
     pieces = _first_number(str(src.get("件数") or ""))

inquiry-agent/agent/schema/tms_land_query.py

@@ -3,8 +3,8 @@
 
 本文件职责：核对卡通过后、建单查价前，确认当前运输类型的货物字段能拼出查价正文。
 带去：运输类型、线路类别、始发/目的/品名/报价日期，以及该类型的体积重量或车型/数量；通关口岸有值才带。
-出站类型/线路必须译成 TMS 6.1.1 英文枚举，线路键名 routeCategory。工单与卡片仍用中文。
+出站类型/线路译成 TMS 用的值，线路键名 routeCategory。工单与卡片仍用销售中文。
-中港整车、中港零担/集拼出站类型都是 CHINA_HK。中港整车不带车型/数量。
+中港整车、中港零担/集拼出站类型都只写「中港」。中港整车不带车型/数量。
 禁止：把运输分类放进出站；直连 TMS；改六态。
 线程：纯函数。
 """
@@ -29,8 +29,8 @@ _TYPE_ENUM = {
     "国内运输整车": "DOMESTIC_FTL",
     "跨境集拼": "CROSS_BORDER_LTL",
     "跨境整车": "CROSS_BORDER_FTL",
-    "中港整车": "CHINA_HK",
+    "中港整车": "中港",
-    "中港零担/集拼": "CHINA_HK",
+    "中港零担/集拼": "中港",
 }
 _ROUTE_ENUM = {
     "国内长途/零担": "DOMESTIC_LONG_LTL",
@@ -45,7 +45,7 @@ _TAIL_QTY = re.compile(r"^(.*?)[\s,，]+(\d+)\s*(台|辆)?$")
 
 
 def tms_land_type_code(raw: str) -> str:
-    """销售中文运输类型 → TMS 6.1.1 landTransportType。对不上空串。"""
+    """销售中文运输类型 → 查价 landTransportType。中港两类都是「中港」。对不上空串。"""
     text = (raw or "").strip()
     if text in _TYPE_ENUM:
         return _TYPE_ENUM[text]

inquiry-agent/tests/test_air_group_collab.py

@@ -160,7 +160,7 @@ class AirGroupCollabTests(unittest.TestCase):
                 "source_label": "TMS 标准报价",
                 "quoteId": "QT-AIR-1",
                 "airOptions": [
-                    {"optionNo": "AIR-OPT-01", "airlineCode": "CZ", "airlineName": "南航"}
+                    {"optionNo": "AIR-OPT-01", "airlineCode": "CZ", "airlineName": "南航", "flightNo": "CZ327"}
                 ],
             }
         if quote:
@@ -203,6 +203,67 @@ class AirGroupCollabTests(unittest.TestCase):
         self.assertEqual(classify_air_group_text("帮我锁舱 WO202609160001", allow_network=False), INTENT_LOCK)
         self.assertEqual(classify_air_group_text("WO202609160001释放舱位", allow_network=False), INTENT_RELEASE)
 
+    def test_airline_fee_wording_is_quote_not_adjust(self) -> None:
+        """航线写「空运费改为900」是手工报价，不能先判成调价。比例和改总价仍是调价。"""
+        from agent.routing.air_group_intent import INTENT_ADJUST, INTENT_QUOTE
+
+        self.assertEqual(
+            classify_air_group_text("空运费改为900USD", allow_network=False),
+            INTENT_QUOTE,
+        )
+        self.assertEqual(
+            classify_air_group_text("报关费改为300CNY", allow_network=False),
+            INTENT_QUOTE,
+        )
+        self.assertEqual(
+            classify_air_group_text("空运费 9900CNY", allow_network=False),
+            INTENT_QUOTE,
+        )
+        self.assertEqual(
+            classify_air_group_text("空运费加10%", allow_network=False),
+            INTENT_ADJUST,
+        )
+        self.assertEqual(
+            classify_air_group_text("总销售价改为180", allow_network=False),
+            INTENT_ADJUST,
+        )
+
+    def test_airline_rewritten_fee_does_not_say_only_sales(self) -> None:
+        """已有报价后，航线再写费用金额，不能提示只有销售能调价。"""
+        wo = self._create_air()
+        handle_air_group(
+            self._msg(sender="air1", text=wo, chat="wr_air_1", mid="fee0"),
+            flow=self.flow,
+            ledger=self.ledger,
+        )
+        self.groups.sent.clear()
+        phase = handle_air_group(
+            self._msg(sender="air1", text="空运费改为900USD", chat="wr_air_1", mid="fee1"),
+            flow=self.flow,
+            ledger=self.ledger,
+        )
+        self.assertNotEqual(phase, "adjust_not_sales")
+        self.assertNotIn("只有这张单的销售能调价", "\n".join(self._texts()))
+        self.assertIn(phase, {"wait_tms_choice", "quoted"})
+
+    def test_sales_percent_still_adjusts(self) -> None:
+        """销售说加百分之几，仍是调价，不会被改成航线报价。"""
+        wo = self._create_air()
+        handle_air_group(
+            self._msg(sender="sales1", text=wo, chat="wr_air_1", mid="adj0"),
+            flow=self.flow,
+            ledger=self.ledger,
+        )
+        self.groups.sent.clear()
+        phase = handle_air_group(
+            self._msg(sender="sales1", text="空运费加10%", chat="wr_air_1", mid="adj1"),
+            flow=self.flow,
+            ledger=self.ledger,
+        )
+        self.assertNotEqual(phase, "not_airline")
+        self.assertNotIn("只有这张单的销售能调价", "\n".join(self._texts()))
+        self.assertIn(phase, {"group_adjusted", "adjust_need_fee", "adjust_none", "adjust_need_lines"})
+
     def test_air_group_brief_matches_sea_sections(self) -> None:
         text = copy.air_group_brief(
             work_order_no="WO202609160009",
@@ -373,6 +434,51 @@ class AirGroupCollabTests(unittest.TestCase):
         self.assertIn("费用合计：CNY 200040", tms_block)
         self.assertEqual(tms_block.count("费用合计："), 1)
 
+    def test_air_group_brief_keeps_sole_air_freight_line(self) -> None:
+        """TMS 只有空运费、金额等于总价时，群摘要必须写出这一行，不能只剩费用合计。"""
+        tms = {
+            "source": "TMS",
+            "source_label": "TMS标准报价",
+            "total": "1833.7",
+            "freight": "1833.70",
+            "currency": "CNY",
+            "valid_until": "2026-10-21",
+            "fee_lines": '[{"name":"空运费","amount":"CNY 1833.70"}]',
+            "feeItems": [
+                {
+                    "feeName": "空运费",
+                    "feeCode": "AIR_FREIGHT",
+                    "amount": 1833.70,
+                    "unitPrice": 11.00,
+                    "quantity": 166.7,
+                    "currency": "CNY",
+                }
+            ],
+            "airOptions": [
+                {
+                    "originAirportCode": "CGO",
+                    "destinationAirportCode": "KUL",
+                    "salePrice": 1833.70,
+                    "currency": "CNY",
+                    "departureCharges": [],
+                }
+            ],
+        }
+        text = copy.air_group_brief(
+            work_order_no="WO202610080020",
+            facts={"起运地": "CGO", "目的地": "吉隆坡", "originCode": "CGO"},
+            quote=tms,
+            collab_facts={},
+            has_price=True,
+            tms_quote=tms,
+        )
+        tms_block = text.split("TMS报价：", 1)[1]
+        self.assertIn("空运费：CNY 1833.70", tms_block)
+        self.assertLess(tms_block.find("空运费："), tms_block.find("费用合计："))
+        self.assertIn("费用合计：CNY 1833.7", tms_block)
+        self.assertEqual(tms_block.count("费用合计："), 1)
+        self.assertEqual(tms_block.count("费用合计："), 1)
+
     def test_work_order_plus_lost_reason_is_deal_not_activate(self) -> None:
         """WO@助手 未成交，原因… 必须当关单，不能只激活。"""
         from agent.routing.air_group_intent import INTENT_ACTIVATE, INTENT_LOST
@@ -636,6 +742,45 @@ class AirGroupCollabTests(unittest.TestCase):
         )
         self.assertEqual(phase, "need_work_order")
 
+    def test_activated_multi_quote_follows_without_work_order(self) -> None:
+        """多段激活后，报价不必再带工单号，也不要回「请先 @我」。"""
+        import json
+
+        created = self.ledger.create_ticket(
+            sender_id="sales1",
+            business_line="MULTI",
+            facts={
+                "segments_json": json.dumps(
+                    [
+                        {"index": 1, "mode": "LAND", "facts": {"起运港": "北京", "目的港": "上海"}},
+                        {"index": 2, "mode": "AIR", "facts": {"起运港": "上海", "目的港": "北宁"}},
+                    ],
+                    ensure_ascii=False,
+                )
+            },
+        )
+        wo = created["work_order_no"]
+        self.ledger.bind_collab_group(
+            work_order_no=wo,
+            chat_id="wr_multi",
+            member_ids=["sales1", "air1"],
+            product_ids=["air1"],
+            product_names=["HangXian"],
+        )
+        phase = handle_air_group(
+            self._msg(sender="air1", text="空运费 100USD", chat="wr_multi", mid="mq1"),
+            flow=self.flow,
+            ledger=self.ledger,
+            injected_intent="product_quote",
+        )
+        self.assertEqual(phase, "segment_quoted")
+        joined = "\n".join(self._texts())
+        self.assertNotIn("请先 @我", joined)
+        self.assertNotIn("并发送要跟的工单号", joined)
+        ticket = self.ledger.get_ticket(work_order_no=wo)
+        air_quote = (ticket.quote or {}).get("segment_quotes", {}).get("AIR") or {}
+        self.assertTrue(air_quote.get("total") or air_quote.get("fee_rows"))
+
     def test_sales_can_fill_battery(self) -> None:
         wo = self._create_air()
         handle_air_group(
@@ -944,35 +1089,146 @@ class AirGroupCollabTests(unittest.TestCase):
             ledger=self.ledger,
             injected_intent="air_lock",
         )
-        self.assertEqual(phase, "lock_incomplete")
+        self.assertEqual(phase, "wait_lock_params")
-        joined = "\n".join(self._texts())
-        self.assertIn("舱位编号", joined)
-        self.assertFalse(any("执行成功" in t for t in self._texts()))
-
-    def test_manual_quote_with_option_airline_can_lock(self) -> None:
-        """人工价补齐舱位+航司+航班后可锁；计费重用工单毛重兜底。"""
-        wo = self._create_air(
-            quote={
-                "total": "100",
-                "source": "manual",
-                "source_label": "产品报价",
-                "currency": "CNY",
-            },
-            status="已报价",
-        )
         phase = handle_air_group(
             self._msg(
                 sender="air1",
-                text=f"{wo}锁舱，锁AIR-OPT01 CZ 航班CZ327",
+                text="AIR-OPT01 CZ 航班CZ327",
-                chat="wr_air_lock_manual2",
+                chat="wr_air_lock_manual",
                 mid="lm2",
             ),
             flow=self.flow,
             ledger=self.ledger,
+            injected_intent="air_pick_option",
+        )
+        self.assertEqual(phase, "lock_ok")
+        self.assertTrue(any("执行成功" in t for t in self._texts()))
+
+    def test_lock_missing_params_asks_and_does_not_call_tms(self) -> None:
+        """缺舱位、航司、航班号时只请补，不锁舱、不报 TMS 失败、不通知 IT。"""
+        wo = self._create_air(
+            quote={
+                "total": "CNY 1800",
+                "source": "TMS",
+                "source_label": "TMS 标准报价",
+                "quoteId": "QT-AIR-23",
+            }
+        )
+        calls: list[dict] = []
+        orig = self.ledger.lock_cabin
+
+        def spy(**kwargs):
+            calls.append(kwargs)
+            return orig(**kwargs)
+
+        self.ledger.lock_cabin = spy  # type: ignore
+        phase = handle_air_group(
+            self._msg(sender="air1", text=f"{wo}锁舱", chat="wr_air_lock_ask", mid="ask1"),
+            flow=self.flow,
+            ledger=self.ledger,
+            injected_intent="air_lock",
+        )
+        self.assertEqual(phase, "wait_lock_params")
+        self.assertEqual(calls, [])
+        asked = self._texts()[-1]
+        self.assertEqual(
+            asked,
+            "锁舱参数不完整，缺少：舱位编号、航司、航班号。请补充后再锁，例如：AIR-OPT01，南航，航班CZ327。",
+        )
+        self.assertNotIn("已通知", asked)
+        self.assertNotIn("锁舱失败", asked)
+        phase = handle_air_group(
+            self._msg(
+                sender="air1",
+                text="AIR-OPT01 CZ 航班CZ327",
+                chat="wr_air_lock_ask",
+                mid="ask2",
+            ),
+            flow=self.flow,
+            ledger=self.ledger,
+            injected_intent="air_pick_option",
+        )
+        self.assertEqual(phase, "lock_ok")
+        self.assertEqual(len(calls), 1)
+        self.assertEqual(calls[0].get("option_no"), "AIR-OPT01")
+        self.assertEqual(calls[0].get("airline"), "CZ")
+        self.assertEqual(calls[0].get("flight_no"), "CZ327")
+
+    def test_lock_accepts_free_wording_not_only_sample_format(self) -> None:
+        """补舱位不限格式。点名舱位、航司、航班号，换顺序、用航司中文名，也要锁。"""
+        wo = self._create_air(
+            quote={
+                "total": "CNY 1800",
+                "source": "TMS",
+                "source_label": "TMS 标准报价",
+                "quoteId": "QT-AIR-24",
+            }
+        )
+        calls: list[dict] = []
+        orig = self.ledger.lock_cabin
+
+        def spy(**kwargs):
+            calls.append(kwargs)
+            return orig(**kwargs)
+
+        self.ledger.lock_cabin = spy  # type: ignore
+        phase = handle_air_group(
+            self._msg(sender="air1", text=f"{wo}锁舱", chat="wr_air_lock_free", mid="free1"),
+            flow=self.flow,
+            ledger=self.ledger,
+            injected_intent="air_lock",
+        )
+        self.assertEqual(phase, "wait_lock_params")
+        self.assertEqual(calls, [])
+        phase = handle_air_group(
+            self._msg(
+                sender="air1",
+                text="航班号：CZ327，航司南航，舱位编号是AIR-OPT01",
+                chat="wr_air_lock_free",
+                mid="free2",
+            ),
+            flow=self.flow,
+            ledger=self.ledger,
+        )
+        self.assertEqual(phase, "lock_ok")
+        self.assertEqual(calls[0].get("option_no"), "AIR-OPT01")
+        self.assertEqual(calls[0].get("airline"), "CZ")
+        self.assertEqual(calls[0].get("flight_no"), "CZ327")
+
+    def test_lock_sentence_with_labeled_params_locks_immediately(self) -> None:
+        """同一句里已经说齐三项，直接锁，不再要求按示例格式重说。"""
+        wo = self._create_air(
+            quote={
+                "total": "CNY 1800",
+                "source": "manual",
+                "source_label": "产品报价",
+            }
+        )
+        calls: list[dict] = []
+        orig = self.ledger.lock_cabin
+
+        def spy(**kwargs):
+            calls.append(kwargs)
+            return orig(**kwargs)
+
+        self.ledger.lock_cabin = spy  # type: ignore
+        phase = handle_air_group(
+            self._msg(
+                sender="air1",
+                text=f"{wo}锁舱，舱位 AIR-OPT02，东方航空，航班号 MU5123",
+                chat="wr_air_lock_once",
+                mid="once1",
+            ),
+            flow=self.flow,
+            ledger=self.ledger,
             injected_intent="air_lock",
         )
         self.assertEqual(phase, "lock_ok")
-        self.assertTrue(any("执行成功" in t for t in self._texts()))
+        self.assertEqual(len(calls), 1)
+        self.assertEqual(calls[0].get("option_no"), "AIR-OPT02")
+        self.assertEqual(calls[0].get("airline"), "MU")
+        self.assertEqual(calls[0].get("flight_no"), "MU5123")
+        self.assertFalse(any("锁舱参数不完整" in t for t in self._texts()))
 
     def test_lock_success_and_release_after_deal_blocked(self) -> None:
         wo = self._create_air()
@@ -1060,8 +1316,8 @@ class AirGroupCollabTests(unittest.TestCase):
                 "source": "TMS",
                 "quoteId": "QT-AIR-2",
                 "airOptions": [
-                    {"optionNo": "AIR-OPT-01", "airlineCode": "CZ"},
+                    {"optionNo": "AIR-OPT-01", "airlineCode": "CZ", "flightNo": "CZ327"},
-                    {"optionNo": "AIR-OPT-02", "airlineCode": "MU"},
+                    {"optionNo": "AIR-OPT-02", "airlineCode": "MU", "flightNo": "MU5123"},
                 ],
             }
         )
@@ -1071,7 +1327,7 @@ class AirGroupCollabTests(unittest.TestCase):
             ledger=self.ledger,
             injected_intent="air_lock",
         )
-        self.assertEqual(phase, "wait_lock_option")
+        self.assertEqual(phase, "wait_lock_params")
         phase = handle_air_group(
             self._msg(sender="air1", text="AIR-OPT-02", chat="wr_air_1", mid="m2"),
             flow=self.flow,
@@ -1166,6 +1422,31 @@ class AirGroupCollabTests(unittest.TestCase):
         self.assertIn("请确认成交状态", texts)
         self.assertFalse(any(x.get("kind") == "file" for x in added))
 
+    def test_reactivate_quoted_tms_file_is_deal_not_sheet(self) -> None:
+        """TMS 价的报价单已经发出、停在成交跟进：再发工单号只回成交跟进。"""
+        wo = self._create_air(
+            quote={
+                "total": "CNY 3500.70",
+                "source": "TMS",
+                "source_label": "TMS 标准报价",
+                "quoteId": "QT-AIR-FILE",
+                "quoteFileIssued": True,
+                "airOptions": [
+                    {"optionNo": "AIR-OPT-01", "airlineCode": "CZ", "flightNo": "CZ327"}
+                ],
+            }
+        )
+        phase = handle_air_group(
+            self._msg(sender="sales1", text=wo, chat="wr_air_1", mid="react-deal"),
+            flow=self.flow,
+            ledger=self.ledger,
+        )
+        self.assertEqual(phase, "activated_deal")
+        texts = "\n".join(self._texts())
+        self.assertIn("请确认成交状态", texts)
+        self.assertNotIn("询价字段：", texts)
+        self.assertFalse(any(x.get("kind") == "file" for x in self.groups.sent))
+
     def test_image_rejected(self) -> None:
         wo = self._create_air()
         handle_air_group(
@@ -1396,6 +1677,38 @@ class AirGroupCollabTests(unittest.TestCase):
         self.assertNotIn("报价选项不存在", joined)
         self.assertNotIn("与工单不匹配", joined)
 
+    def test_lock_fail_does_not_block_airline_quote(self) -> None:
+        """锁舱失败后，航线再报手工价必须收下，不能回 TMS 接口异常。"""
+        wo = self._create_air()
+        handle_air_group(
+            self._msg(sender="air1", text=wo, chat="wr_air_lock_quote", mid="lq0"),
+            flow=self.flow,
+            ledger=self.ledger,
+        )
+        self.ledger._cabin_lock_result = {
+            "ok": False,
+            "error": "lock_fail",
+            "failReason": "该航班日期不存在可锁定的配载记录",
+        }
+        phase = handle_air_group(
+            self._msg(sender="air1", text=f"{wo}锁舱", chat="wr_air_lock_quote", mid="lq1"),
+            flow=self.flow,
+            ledger=self.ledger,
+            injected_intent="air_lock",
+        )
+        self.assertEqual(phase, "system_exception")
+        self.groups.sent.clear()
+        phase = handle_air_group(
+            self._msg(sender="air1", text="空运费改为900USD", chat="wr_air_lock_quote", mid="lq2"),
+            flow=self.flow,
+            ledger=self.ledger,
+            injected_intent="product_quote",
+        )
+        self.assertNotEqual(phase, "system_exception_paused")
+        joined = "\n".join(self._texts())
+        self.assertNotIn("TMS接口异常", joined)
+        self.assertIn(phase, {"wait_tms_choice", "quoted"})
+
     def test_lock_without_quote_still_shows_tms_reason(self) -> None:
         """TMS 拒绝锁舱时原样回失败原因，不要改写成选项不匹配。"""
         wo = self._create_air()

inquiry-agent/tests/test_air_route_options.py

@@ -106,6 +106,82 @@ class AirRouteOptionsTests(unittest.TestCase):
         self.assertEqual(sess.facts.get("起运港"), "深圳")
         self.assertIn("SZX-CRK", "\n".join(replies[-2:]))
 
+    def test_hangzhou_query_uses_airport_and_skips_other_cities(self) -> None:
+        """写了杭州就不能按目的地把南京、深圳、郑州拿来选。"""
+        from agent.ledger.memory_ledger import MemoryLedger
+        from agent.policy.air_text_flow import AirTextInquiryFlow
+        from agent.schema.tms_air_query import assemble_air_query
+
+        ready = assemble_air_query({"起运港": "杭州", "目的港": "吉隆坡"})
+        self.assertEqual(ready["facts"].get("originCode"), "HGH")
+        self.assertEqual(ready["facts"].get("destinationCode"), "KUL")
+
+        class Ledger(MemoryLedger):
+            def query_tms(self, **kwargs):
+                out = super().query_tms(**kwargs)
+                quote = out["quote"]
+                quote["total"] = "1750.35"
+                quote["currency"] = "CNY"
+                quote["airOptions"] = [
+                    {"originAirportCode": "NKG", "destinationAirportCode": "KUL", "salePrice": 1750.35, "currency": "CNY"},
+                    {"originAirportCode": "SZX", "destinationAirportCode": "KUL", "salePrice": 1833.7, "currency": "CNY"},
+                    {"originAirportCode": "CGO", "destinationAirportCode": "KUL", "salePrice": 1833.7, "currency": "CNY"},
+                ]
+                return out
+
+        flow = AirTextInquiryFlow(Ledger())
+        replies: list[str] = []
+
+        def reply(text: str, extra=None) -> None:
+            replies.append(text)
+            _ = extra
+
+        facts = {
+            "起运港": "杭州",
+            "目的港": "吉隆坡",
+            "品名": "化妆品",
+            "件数": "12",
+            "毛重": "21",
+            "体积": "1",
+            "包装方式": "散货",
+        }
+        self.assertEqual(
+            flow.on_text(sender_id="u_hgh", text="空运", reply=reply, injected_facts=facts, injected_mode="AIR"),
+            "wait_confirm",
+        )
+        phase = flow.on_text(sender_id="u_hgh", text="确定", reply=reply)
+        self.assertEqual(phase, "tms_miss")
+        self.assertFalse(any("条线路" in x for x in replies))
+        self.assertEqual(flow.session_of("u_hgh").facts.get("originCode"), "HGH")
+
+    def test_stated_origin_quotes_directly(self) -> None:
+        """起运地已经是珠海时，即使 TMS 还带回别的城市，也不再让销售选线。"""
+        from agent.ledger.memory_ledger import MemoryLedger
+        from agent.policy.air_text_flow import AirTextInquiryFlow
+
+        flow = AirTextInquiryFlow(MemoryLedger())
+        replies: list[str] = []
+
+        def reply(text: str, extra=None) -> None:
+            replies.append(text)
+            _ = extra
+
+        facts = {
+            "起运港": "珠海",
+            "目的港": "克拉克",
+            "品名": "茶叶",
+            "件数": "10",
+            "毛重": "100",
+            "体积": "2",
+            "包装方式": "托盘",
+            "tms_multi": "1",
+        }
+        flow.on_text(sender_id="u_zuh", text="空运", reply=reply, injected_facts=facts, injected_mode="AIR")
+        phase = flow.on_text(sender_id="u_zuh", text="确定", reply=reply)
+        self.assertEqual(phase, "wait_collab")
+        self.assertFalse(any("条线路" in x for x in replies))
+        self.assertEqual(flow.session_of("u_zuh").facts.get("起运港"), "珠海")
+
     def test_reselect_after_adopt_voids_old_file(self) -> None:
         """采用后再改选：旧报价单作废，回到方案卡重新采用。"""
         ledger = MemoryLedger()
@@ -331,7 +407,10 @@ class AirRouteOptionsTests(unittest.TestCase):
         self.assertIn("closeWindow", ok)
         self.assertIn("wecom-jssdk", ok)
         self.assertIn("jsapi-signature", ok)
-        self.assertNotIn("window.close()", ok)
+        mobile = ok.split("function closeMobile()")[1].split("function closeDesktop()")[0]
+        desktop = ok.split("function closeDesktop()")[1].split("function boot()")[0]
+        self.assertNotIn("window.close()", mobile)
+        self.assertIn("window.close()", desktop)
         self.assertNotIn("closeWindow", dead)
 
 

inquiry-agent/tests/test_air_text_inquiry.py

@@ -900,6 +900,10 @@ class AirTextInquiryTests(unittest.TestCase):
         self.assertNotIn("引用历史工单号", sub)
         self.assertNotIn("工单状态", sub)
         self.assertTrue(sub.endswith(copy.collab_hint("WO202609140001")))
+        self.assertIn(
+            "请手动将相关方拉到空运原有协同群，并在空运协同群中发送“ WO202609140001@询价小助手”，谢谢。",
+            sub,
+        )
         self.assertNotIn("内部协同", json.dumps(card, ensure_ascii=False))
 
     def test_long_fee_lines_go_to_text_not_clipped_card(self) -> None:
@@ -1555,7 +1559,8 @@ class AirTextInquiryTests(unittest.TestCase):
             source="test",
         )
         self.assertEqual(replay, "wait_deal")
-        self.assertNotIn("咨询成交状态", "\n".join(again))
+        self.assertIn("咨询成交状态", "\n".join(again))
+        self.assertNotIn("请稍候", "\n".join(again))
         self.assertEqual(http.session_of("u-pdf-x").phase, "wait_deal")
 
     def test_deal_click_works_while_http_still_wait_file(self) -> None:

inquiry-agent/tests/test_attachment_upload_h5.py

@@ -108,6 +108,12 @@ class AttachmentUploadH5Tests(unittest.TestCase):
         self.assertIn("closeWindow", ok)
         self.assertIn("wecom-jssdk", ok)
         self.assertIn("jsapi-signature", ok)
+        self.assertIn("function isPhone()", ok)
+        self.assertIn("WeixinJSBridge.invoke", ok)
+        mobile = ok.split("function closeMobile()")[1].split("function closeDesktop()")[0]
+        desktop = ok.split("function closeDesktop()")[1].split("function boot()")[0]
+        self.assertNotIn("window.close()", mobile)
+        self.assertIn("window.close()", desktop)
         self.assertNotIn("closeWindow", page)
         self.assertNotIn("closeWindow", dead)
 

inquiry-agent/tests/test_continue_ticket.py

@@ -228,7 +228,7 @@ class ContinueTicketTests(unittest.TestCase):
             sender_id="u6", work_order_no=wo, reply=reply
         )
         self.assertEqual(phase, "wait_deal")
-        self.assertFalse(any("成交" in x or copy.BTN_DEAL in x for x in replies))
+        self.assertTrue(any("【成交】【未成交】【协商中】" in x for x in replies))
 
     def test_resume_spoken_deal_closes(self) -> None:
         """报价文件已出后，原话写工单号加已成交，要入账并回复，不能没反应。"""

inquiry-agent/tests/test_deal_followup.py

@@ -11,6 +11,7 @@ from zoneinfo import ZoneInfo
 from agent.policy.deal_followup import (
     SHANGHAI,
     air_route_keys,
+    is_workday,
     leader_matches,
     next_followup_at,
     shift_workdays,
@@ -20,33 +21,42 @@ from agent.policy.deal_followup import (
 
 class TestWorkdays(unittest.TestCase):
     def test_skip_weekend(self) -> None:
-        # 2026-09-18 周五，顺延 3 个工作日 → 21、22、23，第四个工作日 24
+        # 普通周末仍跳过。2026-11-13 周五 → 16、17、18 三个工作日，第四个是 19 日。
-        self.assertEqual(shift_workdays(date(2026, 9, 18), 3), date(2026, 9, 23))
+        self.assertEqual(shift_workdays(date(2026, 11, 13), 3), date(2026, 11, 18))
-        self.assertEqual(shift_workdays(date(2026, 9, 18), 4), date(2026, 9, 24))
+        self.assertEqual(shift_workdays(date(2026, 11, 13), 4), date(2026, 11, 19))
+
+    def test_sept20_makeup_pulls_followup_forward(self) -> None:
+        # 2026-09-18 周五。9 月 20 日周日调休上班，第四个工作日是 23 日，不是 24 日。
+        self.assertEqual(shift_workdays(date(2026, 9, 18), 4), date(2026, 9, 23))
 
     def test_skip_national_day(self) -> None:
-        # 2026-09-30 周三，国庆休 → 第四个工作日落到节后
+        # 2026-09-30 周三。10 月 1–7 日放假，8 日上班，10 日周六调休。
+        # 节后第 1 个工作日 8 日，第 4 个是 12 日周一。
         fourth = shift_workdays(date(2026, 9, 30), 4)
-        self.assertGreaterEqual(fourth, date(2026, 10, 9))
+        self.assertEqual(fourth, date(2026, 10, 12))
-        self.assertNotEqual(fourth.weekday(), 5)
+
-        self.assertNotEqual(fourth.weekday(), 6)
+    def test_oct8_works_and_sept20_is_makeup(self) -> None:
+        # 国办发明电〔2025〕7号：10 月 8 日正常上班，9 月 20 日周日调休上班。
+        self.assertTrue(is_workday(date(2026, 10, 8)))
+        self.assertTrue(is_workday(date(2026, 9, 20)))
+        self.assertFalse(is_workday(date(2026, 10, 7)))
 
     def test_next_followup_is_9am(self) -> None:
         when = next_followup_at(datetime(2026, 9, 18, 15, 30, tzinfo=SHANGHAI))
         self.assertEqual(when.hour, 9)
         self.assertEqual(when.minute, 0)
         self.assertEqual(when.tzinfo, SHANGHAI)
-        self.assertEqual(when.date(), date(2026, 9, 24))
+        self.assertEqual(when.date(), date(2026, 9, 23))
 
     def test_skip_weekend_keep_weekday_night(self) -> None:
-        start = datetime(2026, 9, 18, 17, 0, tzinfo=SHANGHAI)  # 周五
+        start = datetime(2026, 11, 13, 17, 0, tzinfo=SHANGHAI)  # 周五
-        now = datetime(2026, 9, 21, 17, 0, tzinfo=SHANGHAI)  # 周一
+        now = datetime(2026, 11, 16, 17, 0, tzinfo=SHANGHAI)  # 周一
         # 周五 17–24 = 7h，周末不算，周一 0–17 = 17h
         self.assertAlmostEqual(workday_elapsed_hours(start, now), 24.0, places=4)
 
     def test_rest_day_start_counts_from_next_workday(self) -> None:
-        start = datetime(2026, 9, 19, 10, 0, tzinfo=SHANGHAI)  # 周六
+        start = datetime(2026, 11, 14, 10, 0, tzinfo=SHANGHAI)  # 周六
-        now = datetime(2026, 9, 21, 10, 0, tzinfo=SHANGHAI)  # 周一
+        now = datetime(2026, 11, 16, 10, 0, tzinfo=SHANGHAI)  # 周一
         self.assertAlmostEqual(workday_elapsed_hours(start, now), 10.0, places=4)
 
     def test_fractional_quarter_hour(self) -> None:

inquiry-agent/tests/test_deal_outcome.py

@@ -193,11 +193,11 @@ class TestDealOutcome(unittest.TestCase):
         self.assertEqual(copy.lost_reason_ack("客户不要了"), "已记下未成交原因：客户不要了。")
         self.assertEqual(copy.lost_reason_ack("价格高。"), "已记下未成交原因：价格高。")
 
-    def test_lost_reason_ack_fills_ticket_no_from_bot_reply(self) -> None:
+    def test_lost_reason_ack_fills_ticket_no(self) -> None:
-        """后台文案带 {{ticket_no}} 时必须填实值，禁止原样打出占位符。"""
+        """后台模板带工单号时，必须换成真实单号，不能把占位符原样发出去。"""
-        from agent.policy import bot_reply
+        from agent.policy.bot_reply import override_catalog
 
-        bot_reply.override_catalog(
+        override_catalog(
             {
                 "lost.reason_ack": (
                     "已将未成交原因“{{lost_reason}}”记录在后台，"
@@ -206,12 +206,12 @@ class TestDealOutcome(unittest.TestCase):
             }
         )
         try:
-            text = copy.lost_reason_ack("换时间", work_order_no="WO202610070018")
+            self.assertEqual(
-            self.assertIn("WO202610070018", text)
+                copy.lost_reason_ack("客户不需要了", work_order_no="WO202609100001"),
-            self.assertNotIn("{{ticket_no}}", text)
+                "已将未成交原因“客户不需要了”记录在后台，工单WO202609100001已关闭，智能体不再跟进该工单，请悉知。",
-            self.assertIn("换时间", text)
+            )
         finally:
-            bot_reply.override_catalog(None)
+            override_catalog(None)
 
     def test_harvest_inline_lost_reason(self) -> None:
         self.assertEqual(harvest_inline_lost_reason("未成交，原因客户不想要了"), "客户不想要了")

inquiry-agent/tests/test_event_exception.py

@@ -20,6 +20,7 @@ from agent.policy.event_exception import (
     WAIT_PRODUCT_QUOTE,
     conversation_of,
     format_timeout_hours,
+    mentions_for_role,
     pick_app_targets,
     pick_mentions,
     timeout_code,
@@ -270,6 +271,163 @@ class TestPoll(unittest.TestCase):
         )
         self.assertEqual(n2, 0)
 
+    def test_air_group_names_airline_when_members_missing(self) -> None:
+        """空运群没记下成员时，超时要 @ 航线姓名，不能写成相关人员。"""
+        import importlib.util
+        from datetime import datetime, timedelta
+
+        from agent.ledger.memory_ledger import MemoryLedger
+        from agent.policy.deal_followup import SHANGHAI
+
+        path = os.path.join(ROOT, "agent", "jobs", "event_exception_poll.py")
+        spec = importlib.util.spec_from_file_location("ee_poll_air", path)
+        self.assertIsNotNone(spec)
+        self.assertIsNotNone(spec.loader)
+        mod = importlib.util.module_from_spec(spec)
+        spec.loader.exec_module(mod)
+
+        book = MemoryLedger()
+        book.set_sea_staff(
+            [
+                {
+                    "wecomId": "sales1",
+                    "name": "罗小华",
+                    "roleCode": "sales",
+                    "status": "active",
+                },
+                {
+                    "wecomId": "air1",
+                    "name": "吴季林",
+                    "roleCode": "air",
+                    "status": "active",
+                },
+            ]
+        )
+        created = book.create_ticket(sender_id="sales1", business_line="AIR", facts={"起运港": "南京"})
+        wo = created["work_order_no"]
+        book.start_event_wait(work_order_no=wo, wait_kind="air_quote")
+        ticket = book.get_ticket(work_order_no=wo)
+        ticket.collab_chat_id = "wr-air"
+        ticket.collab_member_ids = []
+        ticket.event_wait_started_at = (datetime.now(SHANGHAI) - timedelta(hours=3)).strftime(
+            "%Y-%m-%d %H:%M:%S"
+        )
+        book._timeouts["air_route"] = 0.25
+        groups: list[dict] = []
+
+        def send_group(*, chat_id: str, content: str, business_line: str = "") -> bool:
+            groups.append({"chat_id": chat_id, "content": content, "line": business_line})
+            return True
+
+        n = mod.poll_event_exceptions(
+            ledger=book,
+            now=datetime.now(SHANGHAI),
+            send_group=send_group,
+            notify_ready=False,
+        )
+        self.assertEqual(n, 1)
+        self.assertEqual(len(groups), 1)
+        self.assertEqual(
+            groups[0]["content"],
+            f"航线响应超时\n关联询价工单 {wo}。@吴季林已超过 0.25 工作小时 无响应，事件异常已记录工单，请及时处理。",
+        )
+        self.assertNotIn("相关人员", groups[0]["content"])
+
+    def test_sales_timeout_mentions_sales_not_airline(self) -> None:
+        """销售超时只 @ 本单销售。私聊也带 @，不点航线，不写相关人员。"""
+        import importlib.util
+        from datetime import datetime, timedelta
+
+        from agent.ledger.memory_ledger import MemoryLedger
+        from agent.policy.deal_followup import SHANGHAI
+
+        path = os.path.join(ROOT, "agent", "jobs", "event_exception_poll.py")
+        spec = importlib.util.spec_from_file_location("ee_poll_sales", path)
+        self.assertIsNotNone(spec)
+        self.assertIsNotNone(spec.loader)
+        mod = importlib.util.module_from_spec(spec)
+        spec.loader.exec_module(mod)
+
+        book = MemoryLedger()
+        book.set_sea_staff(
+            [
+                {"wecomId": "sales1", "name": "罗小华", "roleCode": "sales", "status": "active"},
+                {"wecomId": "air1", "name": "吴季林", "roleCode": "air", "status": "active"},
+            ]
+        )
+        created = book.create_ticket(sender_id="sales1", business_line="AIR", facts={})
+        wo = created["work_order_no"]
+        book.start_event_wait(work_order_no=wo, wait_kind="adopt")
+        ticket = book.get_ticket(work_order_no=wo)
+        ticket.event_wait_started_at = (datetime.now(SHANGHAI) - timedelta(hours=3)).strftime(
+            "%Y-%m-%d %H:%M:%S"
+        )
+        book._timeouts["air_sales"] = 0.25
+        private: list[dict] = []
+
+        def enqueue(**kwargs):
+            private.append(kwargs)
+            return True, ""
+
+        def send_group(**kwargs) -> bool:
+            raise AssertionError("销售采用超时不应发到群")
+
+        n = mod.poll_event_exceptions(
+            ledger=book,
+            now=datetime.now(SHANGHAI),
+            enqueue=enqueue,
+            send_group=send_group,
+            notify_ready=False,
+        )
+        self.assertEqual(n, 1)
+        self.assertEqual(len(private), 1)
+        self.assertEqual(
+            private[0]["content"],
+            f"销售响应超时\n关联询价工单 {wo}。@罗小华已超过 0.25 工作小时 无响应，事件异常已记录工单，请及时处理。",
+        )
+        self.assertNotIn("吴季林", private[0]["content"])
+        self.assertNotIn("相关人员", private[0]["content"])
+
+        created_deal = book.create_ticket(sender_id="sales1", business_line="AIR", facts={"目的港": "胡志明"})
+        deal_no = created_deal["work_order_no"]
+        book.start_event_wait(work_order_no=deal_no, wait_kind="deal")
+        deal = book.get_ticket(work_order_no=deal_no)
+        deal.collab_chat_id = "wr-air"
+        deal.event_wait_started_at = ticket.event_wait_started_at
+        groups: list[dict] = []
+
+        def send_deal_group(*, chat_id: str, content: str, business_line: str = "") -> bool:
+            groups.append({"chat_id": chat_id, "content": content})
+            return True
+
+        n_deal = mod.poll_event_exceptions(
+            ledger=book,
+            now=datetime.now(SHANGHAI),
+            enqueue=enqueue,
+            send_group=send_deal_group,
+            notify_ready=False,
+        )
+        self.assertEqual(n_deal, 1)
+        self.assertEqual(
+            groups[0]["content"],
+            f"销售响应超时\n关联询价工单 {deal_no}。@罗小华已超过 0.25 工作小时 无响应，事件异常已记录工单，请及时处理。",
+        )
+        self.assertNotIn("吴季林", groups[0]["content"])
+
+
+class TestMentionsForRole(unittest.TestCase):
+    def test_keeps_active_named_role_only(self) -> None:
+        rows = mentions_for_role(
+            [
+                {"wecomId": "a1", "name": "吴季林", "roleCode": "air", "status": "active"},
+                {"wecomId": "s1", "name": "罗小华", "roleCode": "sales", "status": "active"},
+                {"wecomId": "a2", "name": "停用航线", "roleCode": "air", "status": "disabled"},
+                {"wecomId": "a3", "name": "", "roleCode": "air", "status": "active"},
+            ],
+            role_code="air",
+        )
+        self.assertEqual([row["name"] for row in rows], ["吴季林"])
+
 
 if __name__ == "__main__":
     unittest.main()

inquiry-agent/tests/test_extract_oral.py

@@ -436,6 +436,29 @@ class ClarifyPasteTests(unittest.TestCase):
         self.assertNotIn("包装方式", facts)
         self.assertNotEqual(facts.get("包装方式"), "托盘、散货")
 
+    def test_blank_cargo_ready_does_not_take_next_item_number(self) -> None:
+        """货好时间空着时，下一行「4.提货地址」的编号不能写进货好时间。示例行也不算填了。"""
+        text = """
+1.包装类型（必填）：托盘
+(如：托盘、散货）
+2.货源地（非必填）：
+(如：东莞）
+3.货好时间（非必填）：
+(如：随时可提）
+4.提货地址（非必填）：
+(如：东莞仓库）
+5.收货地址（非必填）：
+(如：马尼拉）
+6.贸易条款（非必填）：
+(如：DDP、DAP、CIF、CIP）
+"""
+        facts = extract_inquiry_snapshot(text, allow_b=False)["facts"]
+        self.assertEqual(facts.get("包装方式") or facts.get("包装类型"), "托盘")
+        self.assertNotIn("货好时间", facts)
+        self.assertNotIn("提货地址", facts)
+        self.assertNotIn("货源地", facts)
+        self.assertNotIn("贸易条款", facts)
+
 
 class ImageOptionalClipTests(unittest.TestCase):
     def test_numbered_extra_lines_do_not_enter_fields(self) -> None:

inquiry-agent/tests/test_land_group_collab.py

@@ -317,6 +317,31 @@ class LandGroupCollabTests(unittest.TestCase):
         ticket = self.ledger.get_ticket(work_order_no=wo)
         self.assertEqual(ticket.status, "已报价")
 
+    def test_product_fee_change_is_quote_not_adjust(self) -> None:
+        """产品写「报关费改为300」是手工报价。已有报价后也不能被拦成只有销售能调价。"""
+        from agent.routing.group_intent import classify_group_text
+
+        self.assertEqual(classify_group_text("报关费改为300CNY", allow_network=False), INTENT_QUOTE)
+        self.assertEqual(classify_group_text("运费加 10%", allow_network=False), INTENT_ADJUST)
+        wo, _ = self._open(option_text="国内运输拼车 国内长途/零担 急件")
+        handle_group_collab(
+            self._msg(sender="p_dom", text="运费 1000", mid="q_fee0"),
+            flow=self.flow,
+            ledger=self.ledger,
+            injected_intent=INTENT_QUOTE,
+            injected_quote={"total": "1000", "source_label": "产品报价"},
+        )
+        self.groups.sent.clear()
+        phase = handle_group_collab(
+            self._msg(sender="p_dom", text="报关费改为300CNY", mid="q_fee1"),
+            flow=self.flow,
+            ledger=self.ledger,
+        )
+        self.assertNotEqual(phase, "adjust_not_sales")
+        self.assertNotIn("只有这张单的销售能调价", self._group_texts())
+        ticket = self.ledger.get_ticket(work_order_no=wo)
+        self.assertTrue(ticket.quote)
+
     def test_product_cannot_adjust(self) -> None:
         self._open(option_text="国内运输拼车 国内长途/零担 急件")
         self.groups.sent.clear()
@@ -327,7 +352,13 @@ class LandGroupCollabTests(unittest.TestCase):
             injected_intent=INTENT_ADJUST,
         )
         self.assertEqual(phase, "adjust_not_sales")
-        self.assertIn("只有这张单的销售能调价", self._group_texts())
+        self.assertIn("只有这张单的销售能调价。产品请继续报价，价格未改。", self._group_texts())
+
+    def test_air_room_adjust_names_airline(self) -> None:
+        self.assertEqual(
+            copy.adjust_only_sales(air_room=True),
+            "只有这张单的销售能调价。航线请继续报价，价格未改。",
+        )
 
 
 if __name__ == "__main__":

inquiry-agent/tests/test_multi_group.py

@@ -11,6 +11,10 @@ ROOT = os.path.abspath(os.path.join(os.path.dirname(__file__), ".."))
 if ROOT not in sys.path:
     sys.path.insert(0, ROOT)
 
+from unittest.mock import patch
+
+from agent.channel.wecom.models import InboundMessage
+from agent.handlers.group_collab import handle_group_inbound
 from agent.ledger.memory_ledger import MemoryLedger
 from agent.policy.multi_group_ops import deal_text, handle_multi_inbound
 from agent.policy.multi_segments import Segment
@@ -387,7 +391,8 @@ class QuoteTests(unittest.TestCase):
         self.assertEqual(len(self.client.files), 2)
         self.assertTrue(self.ledger.last_render.get("ok"))
 
-    def test_lock_on_air_segment_does_not_wait_for_other_quotes(self) -> None:
+    def test_lock_on_air_segment_says_multi_unsupported(self) -> None:
+        """多段含空运时航线锁舱，原因写成暂不支持，不再说不是空运单。"""
         created = self.ledger.create_ticket(
             sender_id="sales",
             business_line="MULTI",
@@ -412,9 +417,128 @@ class QuoteTests(unittest.TestCase):
             text=f"{no}锁舱",
             sheet_fn=self.sheet,
         )
-        self.assertEqual(phase, "lock_ok")
+        self.assertEqual(phase, "multi_lock_unsupported")
+        joined = "\n".join(self.client.texts)
+        self.assertIn(f"工单{no} 空运锁舱失败。", joined)
+        self.assertIn("操作人：航线甲", joined)
+        self.assertIn("锁舱失败的原因：多段询价，暂时不支持锁舱", joined)
+        self.assertNotIn("不是空运单，不能锁舱", joined)
+        self.assertNotIn("已通知IT", joined)
+        self.assertNotIn("请稍等", joined)
         self.assertFalse(any("其他段报完" in text for text in self.client.texts))
 
 
+class _Bot:
+    """替掉真实桥，记下这一次群里实际会发出去的字。"""
+
+    made: list["_Bot"] = []
+
+    def __init__(self, *args: object, **kwargs: object) -> None:
+        _ = args, kwargs
+        self.texts: list[str] = []
+        _Bot.made.append(self)
+
+    def send_group(self, *, chat_id: str, content: str, mention_userids: list[str] | None = None) -> dict:
+        _ = chat_id, mention_userids
+        self.texts.append(content)
+        return {"ok": True}
+
+    def send_group_file(self, **kwargs: object) -> dict:
+        _ = kwargs
+        return {"ok": True}
+
+
+class ArchiveSenderTests(unittest.TestCase):
+    """会话存档听到的报价：含空运走机器人，海运陆运仍走应用自己建的群。"""
+
+    def setUp(self) -> None:
+        _Bot.made = []
+        self.ledger = MemoryLedger()
+        self.app = _Client()
+        self.flow = _Flow(self.ledger, self.app)
+
+    def _message(self, chat_id: str, sender_id: str, text: str) -> InboundMessage:
+        return InboundMessage(
+            sender_id=sender_id,
+            message_id="m1",
+            content=text,
+            chat_id=chat_id,
+            chat_type="group",
+        )
+
+    def test_air_multi_quote_goes_through_bot(self) -> None:
+        created = self.ledger.create_ticket(
+            sender_id="sales",
+            business_line="MULTI",
+            facts={
+                "segments_json": json.dumps(
+                    [
+                        {"index": 1, "mode": "LAND", "facts": {"线路类别": "国内长途/零担"}},
+                        {"index": 2, "mode": "AIR", "facts": {"目的港": "北宁"}},
+                    ],
+                    ensure_ascii=False,
+                )
+            },
+        )
+        self.ledger.upsert_staff({"wecomId": "sales", "name": "销售甲", "roleCode": "sales", "status": "active"})
+        self.ledger.upsert_staff({"wecomId": "air1", "name": "航线甲", "roleCode": "air", "status": "active"})
+        no = created["work_order_no"]
+        self.ledger.bind_collab_group(
+            work_order_no=no,
+            chat_id="bot-room",
+            member_ids=["sales", "air1"],
+            product_names=["航线甲"],
+            product_ids=["air1"],
+        )
+        with patch("agent.policy.multi_group_ops.send_filled_sheet", return_value={"ok": True}):
+            with patch("agent.channel.aibot.reply.AibotReplyClient", _Bot):
+                phase = handle_group_inbound(
+                    self._message("bot-room", "air1", "空运费 9900CNY"),
+                    flow=self.flow,
+                    ledger=self.ledger,
+                )
+        self.assertEqual(phase, "segment_quoted")
+        self.assertFalse(self.app.texts)
+        self.assertTrue(_Bot.made)
+        self.assertTrue(any("报价单已发出" in text for text in _Bot.made[-1].texts))
+
+    def test_sea_land_quote_stays_on_app_client(self) -> None:
+        created = self.ledger.create_ticket(
+            sender_id="sales",
+            business_line="MULTI",
+            facts={
+                "segments_json": json.dumps(
+                    [
+                        {"index": 1, "mode": "SEA", "facts": {"起运港": "广州港", "目的港": "巴生港"}},
+                        {"index": 2, "mode": "LAND", "facts": {"线路类别": "国内长途/零担"}},
+                    ],
+                    ensure_ascii=False,
+                )
+            },
+        )
+        self.ledger.set_sea_staff(
+            [{"wecomId": "sea1", "name": "海产", "roleCode": "sea", "status": "active", "routes": "海运·全部线路"}]
+        )
+        self.ledger.upsert_staff({"wecomId": "sales", "name": "销售甲", "roleCode": "sales", "status": "active"})
+        no = created["work_order_no"]
+        self.ledger.bind_collab_group(
+            work_order_no=no,
+            chat_id="app-room",
+            member_ids=["sales", "sea1"],
+            product_names=["海产"],
+            product_ids=["sea1"],
+        )
+        with patch("agent.policy.multi_group_ops.send_filled_sheet", return_value={"ok": True}):
+            with patch("agent.channel.aibot.reply.AibotReplyClient", _Bot):
+                phase = handle_group_inbound(
+                    self._message("app-room", "sea1", "海运费 100CNY"),
+                    flow=self.flow,
+                    ledger=self.ledger,
+                )
+        self.assertEqual(phase, "segment_quoted")
+        self.assertFalse(_Bot.made)
+        self.assertTrue(any("报价单已发出" in text for text in self.app.texts))
+
+
 if __name__ == "__main__":
     unittest.main()

inquiry-agent/tests/test_sea_text_inquiry.py

@@ -1602,7 +1602,7 @@ class SeaContinueTests(unittest.TestCase):
             phase = handle_continue_thread(msg, thread_id=wo, store=store)
         self.assertEqual(phase, "wait_deal")
         joined = "\n".join(item.content for item in store._outbox.values())
-        self.assertFalse(any(x in joined for x in (copy.BTN_DEAL, "成交")))
+        self.assertIn("【成交】【未成交】【协商中】", joined)
         self.assertNotIn(copy.BTN_SKIP_COLLAB, joined)
 
 

inquiry-agent/tests/test_system_exception.py

@@ -379,6 +379,9 @@ class TestConfirmSystemException(unittest.TestCase):
         )
         card = queued[0]["payload"]["template_card"]
         values = {row["keyname"]: row["value"] for row in card["horizontal_content_list"]}
+        self.assertEqual(values["报错原因"], "LOCK_FAIL")
+        self.assertNotIn("错误码", values)
+        self.assertIn("报错原因：LOCK_FAIL", queued[0]["content"])
         self.assertEqual(values["影响范围"], "锁舱失败，工单状态保持不变")
         self.assertEqual(card["main_title"]["title"], "系统异常通知")
 

inquiry-agent/tests/test_tms_land_query.py

@@ -30,7 +30,7 @@ class TmsLandQueryTest(unittest.TestCase):
         got = assemble_land_query(facts)
         self.assertTrue(got["ok"])
         out = got["outbound"]
-        self.assertEqual(out["landTransportType"], "CHINA_HK")
+        self.assertEqual(out["landTransportType"], "中港")
         self.assertEqual(out["routeCategory"], "SOUTHEAST_ASIA")
         self.assertNotIn("landRouteCategory", out)
         self.assertEqual(out["vehicleType"], "9米6")
@@ -52,6 +52,7 @@ class TmsLandQueryTest(unittest.TestCase):
         got = assemble_land_query(facts)
         self.assertTrue(got["ok"])
         out = got["outbound"]
+        self.assertEqual(out["landTransportType"], "中港")
         self.assertNotIn("vehicleType", out)
         self.assertNotIn("quantity", out)
 

inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/tms/InquiryTmsCabinService.java

@@ -51,6 +51,24 @@ public class InquiryTmsCabinService {
     @Lazy
     private InquiryTmsQueryService queryService;
 
+    /** 多段询价锁舱的产品口径。智能体群回复与主账拒绝用同一句。 */
+    public static final String MULTI_LOCK_UNSUPPORTED = "多段询价，暂时不支持锁舱";
+
+    /**
+     * 还没到 TMS 之前的拒绝原因。空运单返回空，表示可以继续锁。
+     * 多段整单不是 AIR，但航线会按空运段来锁，单独说明暂不支持。
+     */
+    static String lockRejectReason(String businessLine) {
+        String line = StringUtils.trimToEmpty(businessLine);
+        if ("MULTI".equalsIgnoreCase(line)) {
+            return MULTI_LOCK_UNSUPPORTED;
+        }
+        if (!"AIR".equalsIgnoreCase(line)) {
+            return "不是空运单，不能锁舱";
+        }
+        return "";
+    }
+
     /**
      * 智能体锁舱入口。
      */
@@ -61,8 +79,11 @@ public class InquiryTmsCabinService {
         if (ticket == null) {
             return fail("ticket_not_found", "找不到工单");
         }
-        if (!"AIR".equalsIgnoreCase(StringUtils.trimToEmpty(ticket.getBusinessLine()))) {
+        // 多段整单业务线是 MULTI。含空运段时航线仍会来锁舱，不能再说「不是空运单」。
-            return fail("not_air", "不是空运单，不能锁舱");
+        String lockReject = lockRejectReason(ticket.getBusinessLine());
+        if (StringUtils.isNotBlank(lockReject)) {
+            String code = MULTI_LOCK_UNSUPPORTED.equals(lockReject) ? "multi_no_lock" : "not_air";
+            return fail(code, lockReject);
         }
         if (TicketStatuses.DEAL.equals(ticket.getStatus())
                 || TicketStatuses.CLOSED.equals(ticket.getStatus())) {
@@ -233,6 +254,26 @@ public class InquiryTmsCabinService {
                 req.put("requestedUntil", text(body, "requestedUntil"));
             }
         }
+        // 航线口令里的航班号盖过报价。三项没齐就地拦住，不去调 TMS 锁舱。
+        String flightFromCaller = firstNonBlank(
+                text(body, "flightNo", "flight_no"),
+                flightNoFromInstruction(text(body, "instructionText", "instruction_text")));
+        if (StringUtils.isNotBlank(flightFromCaller)) {
+            req.put("flightNo", flightFromCaller);
+        }
+        if (StringUtils.isBlank(text(req, "airline"))) {
+            String fromFlight = airlineFromFlight(text(req, "flightNo"));
+            if (StringUtils.isNotBlank(fromFlight)) {
+                req.put("airline", fromFlight);
+            }
+        }
+        String incomplete = missingLockParamReason(
+                text(req, "optionNo"), text(req, "airline"), text(req, "flightNo"));
+        if (StringUtils.isNotBlank(incomplete)) {
+            log.info("tms.lock skip incomplete wo={} optionNo={} airline={} flightNo={}",
+                    no, text(req, "optionNo"), text(req, "airline"), text(req, "flightNo"));
+            return fail("lock_params_incomplete", incomplete);
+        }
         return invokeLock(ticket, req, quoteId, resolvedOption);
     }
 
@@ -475,6 +516,14 @@ public class InquiryTmsCabinService {
             req.remove("quoteId");
         }
         fillLockQuoteExtras(req, quote, option);
+        if (StringUtils.isBlank(text(req, "validUntil"))) {
+            // 航线手工价经常不写有效期。TMS 人工锁舱必填 validUntil，
+            // 用工单报价日（调用前已放进 flightDate）的当天结束，不再空着出站。
+            String iso = normalizeValidUntilIso(text(req, "flightDate"));
+            if (StringUtils.isNotBlank(iso)) {
+                req.put("validUntil", iso);
+            }
+        }
         String transfer = firstNonBlank(text(option, "transferAirport", "transferAirportCode"),
                 text(quote, "transferAirport", "transferAirportCode"));
         if (StringUtils.isNotBlank(transfer)) {
@@ -1185,6 +1234,50 @@ public class InquiryTmsCabinService {
         return row;
     }
 
+    /**
+     * 锁舱三项没齐时的群回复。不叫锁舱失败，不提 TMS 查价结果。
+     * 三项都缺时是：锁舱参数不完整，缺少：舱位编号、航司、航班号。请补充后再锁，例如：AIR-OPT01，南航，航班CZ327。
+     */
+    static String missingLockParamReason(String optionNo, String airline, String flightNo) {
+        java.util.List<String> missing = new ArrayList<>();
+        if (StringUtils.isBlank(optionNo)) {
+            missing.add("舱位编号");
+        }
+        if (StringUtils.isBlank(airline)) {
+            missing.add("航司");
+        }
+        if (StringUtils.isBlank(flightNo)) {
+            missing.add("航班号");
+        }
+        if (missing.isEmpty()) {
+            return "";
+        }
+        return "锁舱参数不完整，缺少：" + String.join("、", missing)
+                + "。请补充后再锁，例如：AIR-OPT01，南航，航班CZ327。";
+    }
+
+    /**
+     * 从「AIR-OPT01 CZ 航班CZ327」抽出航班号。没有就不猜。
+     */
+    static String flightNoFromInstruction(String instruction) {
+        if (StringUtils.isBlank(instruction)) {
+            return "";
+        }
+        java.util.regex.Matcher named = java.util.regex.Pattern
+                .compile("(?i)(?:航班号|航班)\\s*[:：]?\\s*(?:是|为)?\\s*([A-Za-z]{2}\\s*\\d{2,4})")
+                .matcher(instruction);
+        if (named.find()) {
+            return named.group(1).toUpperCase();
+        }
+        java.util.regex.Matcher trailed = java.util.regex.Pattern
+                .compile("(?i)AIR-?OPT-?\\d+\\s+(?:[A-Za-z]{2}\\s+)?([A-Za-z]{2}\\d{2,4})")
+                .matcher(instruction);
+        if (trailed.find()) {
+            return trailed.group(1).toUpperCase();
+        }
+        return "";
+    }
+
     /**
      * 从锁舱口令抽出两位航司码，例如「锁AIR-OPT01 TH」→ TH。
      */

inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/tms/TmsLandEnumMapper.java

@@ -4,6 +4,7 @@ package org.jeecg.modules.inquiry.tms;
  * 陆运运输类型 / 线路类别出站：产品要求原文直传，不再翻成 TMS 英文枚举。
  * <p>
  * 职责：统一 trim；空串表示未填。工单/卡片/拉人本来就是中文，出站与之一致。
+ * 中港整车、中港零担/集拼查价只传「中港」，工单仍留细类。
  * 禁止：再把「跨境整车」写成 CROSS_BORDER_FTL；把运输分类、中港装载方式塞进出站。
  * 历史英文码若仍传入，原样放过（兼容旧快照），不做双向翻译。
  */
@@ -14,10 +15,15 @@ public final class TmsLandEnumMapper {
 
     /**
      * @param raw 销售中文（或历史英文码）
-     * @return trim 后原文；空则 ""
+     * @return 中港两类收成「中港」；其余 trim 后原文；空则 ""
      */
     public static String transportType(String raw) {
-        return trimOrEmpty(raw);
+        String text = trimOrEmpty(raw);
+        if ("中港整车".equals(text) || "中港零担/集拼".equals(text)) {
+            // zhonggang: 两类细类查价都只传「中港」
+            return "中港";
+        }
+        return text;
     }
 
     /**

inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/tms/TmsLandSegmentMapper.java

@@ -18,8 +18,8 @@ import java.util.regex.Pattern;
  * 职责：把工单 facts 里的中文键写成 TMS 段；运输分类只留在工单，不进出站。
  * 拼车/跨境集拼带体积重量；国内整车/跨境整车/中港零担带「车型/数量」一项再拆成出站车型与台数；
  * 中港整车不带车型/数量。通关口岸有值才放。
- * 中港整车、中港零担/集拼：出站类型仍用销售中文「中港整车」「中港零担/集拼」（产品要求不做英文枚举映射）。
+ * 中港整车、中港零担/集拼：出站 landTransportType 只写「中港」，工单事实仍留细类。
- * 类型/线路键名仍是 landTransportType / routeCategory，值用中文原文。
+ * 类型/线路键名仍是 landTransportType / routeCategory。除中港两类外，值用中文原文。
  * 禁止：按空运要包装件数；把分类当查价条件；直连 TMS；再把中文翻成 CROSS_BORDER_*。
  */
 public final class TmsLandSegmentMapper {

inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/tms/TmsV2RequestMapper.java

@@ -151,7 +151,7 @@ public final class TmsV2RequestMapper {
     }
 
     /**
-     * 陆运出站：类型+线路用销售中文原文（产品要求不做英文枚举映射）；线路字段名是 routeCategory。
+     * 陆运出站：类型+线路用销售中文；中港整车、中港零担/集拼收成「中港」。线路字段名是 routeCategory。
      * 分类和中港装载即使误放在 source 也不抄走。
      */
     private static void applyLandFields(Map<String, Object> source, Map<String, Object> target) {

inquiry-api/jeecg-module-inquiry/src/main/resources/tms-air-exact-seed.json

@@ -13,7 +13,13 @@
     {"source_name": "北京首都", "source_code": "PEK"},
     {"source_name": "北京大兴", "source_code": "PKX"},
     {"source_name": "珠海", "source_code": "ZUH"},
-    {"source_name": "克拉克", "source_code": "CRK"}
+    {"source_name": "克拉克", "source_code": "CRK"},
+    {"source_name": "南京", "source_code": "NKG"},
+    {"source_name": "吉隆坡", "source_code": "KUL"},
+    {"source_name": "北京", "source_code": "PEK"},
+    {"source_name": "杭州", "source_code": "HGH"},
+    {"source_name": "萧山", "source_code": "HGH"},
+    {"source_name": "杭州萧山", "source_code": "HGH"}
   ],
   "air_packaging_type": [
     {"source_name": "全部", "source_code": "1"},

inquiry-api/jeecg-module-inquiry/src/test/java/org/jeecg/modules/inquiry/tms/InquiryTmsCabinServiceTest.java

@@ -15,6 +15,15 @@ import static org.junit.jupiter.api.Assertions.assertNull;
  */
 public class InquiryTmsCabinServiceTest {
 
+    @Test
+    public void multiInquiryCannotLockCabin() {
+        assertEquals(
+                "多段询价，暂时不支持锁舱",
+                InquiryTmsCabinService.lockRejectReason("MULTI"));
+        assertEquals("不是空运单，不能锁舱", InquiryTmsCabinService.lockRejectReason("SEA"));
+        assertEquals("", InquiryTmsCabinService.lockRejectReason("AIR"));
+    }
+
     @Test
     public void pickNamedOption() {
         Map<String, Object> quote = new HashMap<>();
@@ -186,6 +195,34 @@ public class InquiryTmsCabinServiceTest {
         assertEquals("空运费", fees.get(0).get("feeName"));
     }
 
+    @Test
+    public void manualLockFillsValidUntilFromFlightDateWhenQuoteHasNone() {
+        Map<String, Object> req = new HashMap<>();
+        req.put("flightDate", "2026-10-11");
+        InquiryTmsCabinService.fillManualLock(req, new HashMap<>(), new HashMap<>(), new HashMap<>(), false);
+        assertEquals("2026-10-11T23:59:59+08:00", req.get("validUntil"));
+        assertEquals("2026-10-11T23:59:59+08:00", req.get("requestedUntil"));
+    }
+
+    @Test
+    public void missingLockParamsAsksWithoutCallingTmsWording() {
+        assertEquals(
+                "锁舱参数不完整，缺少：舱位编号、航司、航班号。请补充后再锁，例如：AIR-OPT01，南航，航班CZ327。",
+                InquiryTmsCabinService.missingLockParamReason("", "", ""));
+        assertEquals(
+                "锁舱参数不完整，缺少：航班号。请补充后再锁，例如：AIR-OPT01，南航，航班CZ327。",
+                InquiryTmsCabinService.missingLockParamReason("AIR-OPT01", "CZ", ""));
+        assertEquals("", InquiryTmsCabinService.missingLockParamReason("AIR-OPT01", "CZ", "CZ327"));
+    }
+
+    @Test
+    public void flightNoFromInstructionReadsSampleFormat() {
+        assertEquals("CZ327", InquiryTmsCabinService.flightNoFromInstruction(
+                "AIR-OPT01 CZ 航班CZ327"));
+        assertEquals("CZ327", InquiryTmsCabinService.flightNoFromInstruction("AIR-OPT01 CZ CZ327"));
+        assertEquals("", InquiryTmsCabinService.flightNoFromInstruction("WO202610080023锁舱"));
+    }
+
     @Test
     public void airlineFromInstructionReadsCodeAfterOption() {
         assertEquals("TH", InquiryTmsCabinService.airlineFromInstruction(

inquiry-api/jeecg-module-inquiry/src/test/java/org/jeecg/modules/inquiry/tms/TmsExactProjectorTest.java

@@ -32,4 +32,11 @@ public class TmsExactProjectorTest {
         assertTrue(hit.ok());
         assertEquals("SHA", hit.code);
     }
+
+    @Test
+    public void hangzhouMapsToXiaoshan() {
+        TmsExactProjector.Projection hit = projector.resolveAirport("杭州");
+        assertTrue(hit.ok());
+        assertEquals("HGH", hit.code);
+    }
 }

inquiry-api/jeecg-module-inquiry/src/test/java/org/jeecg/modules/inquiry/tms/TmsLandEnumMapperTest.java

@@ -27,6 +27,13 @@ public class TmsLandEnumMapperTest {
         assertEquals("", TmsLandEnumMapper.routeCategory("  "));
     }
 
+    @Test
+    public void hkTypesCollapseToZhonggang() {
+        assertEquals("中港", TmsLandEnumMapper.transportType("中港整车"));
+        assertEquals("中港", TmsLandEnumMapper.transportType("中港零担/集拼"));
+        assertEquals("中港集拼", TmsLandEnumMapper.transportType("中港集拼"));
+    }
+
     @Test
     public void legacyEnglishCodesPassThrough() {
         assertEquals("DOMESTIC_LTL", TmsLandEnumMapper.transportType("DOMESTIC_LTL"));

inquiry-api/jeecg-module-inquiry/src/test/java/org/jeecg/modules/inquiry/tms/TmsLandSegmentMapperTest.java

@@ -46,7 +46,7 @@ public class TmsLandSegmentMapperTest {
         facts.put("车型/数量", "9米6/1");
         facts.put("体积", "99");
         Map<String, Object> seg = TmsLandSegmentMapper.build(facts);
-        assertEquals("中港零担/集拼", seg.get("landTransportType"));
+        assertEquals("中港", seg.get("landTransportType"));
         assertEquals("9米6", seg.get("vehicleType"));
         assertNull(seg.get("volumeCbm"));
         assertFalse(seg.containsKey("hkLoadType"));
@@ -62,7 +62,7 @@ public class TmsLandSegmentMapperTest {
         facts.put("目的港", "香港");
         facts.put("品名", "衣服");
         Map<String, Object> seg = TmsLandSegmentMapper.build(facts);
-        assertEquals("中港整车", seg.get("landTransportType"));
+        assertEquals("中港", seg.get("landTransportType"));
         assertNull(seg.get("vehicleType"));
         assertNull(seg.get("quantity"));
         java.util.List<String> missing = TmsLandSegmentMapper.missingQuery(

inquiry-backend/src/views/inquiry/dashboard/index.vue

@@ -666,9 +666,11 @@ onUnmounted(() => document.removeEventListener("click", onDocClick));
 }
 
 .dash-route-menu {
+  /* 盖过图表区；宽度在 dashboard-prototype.css 里写成 360px，避免按按钮宽度收缩 */
   position: absolute;
   right: 0;
   top: calc(100% + 8px);
+  z-index: 120;
 }
 
 .dash-cost-footnote {

inquiry-backend/src/views/inquiry/styles/admin-fidelity.css

@@ -181,6 +181,7 @@ body {
   padding: 0 14px !important;
   gap: 12px !important;
   min-width: 0 !important;
+  flex-shrink: 0 !important;
   /* 允许用户下拉露出；业务 Teleport 区单独 overflow:hidden 防幽灵点击层 */
   overflow: visible !important;
 }
@@ -1127,6 +1128,7 @@ h6 {
   /* 分析看板：内容区不裁切，滚动交给 .main-stage */
   overflow: visible !important;
   max-height: none !important;
+  align-content: start !important;
 }
 
 /* 看板缩窄时允许卡片/图表收缩，避免右侧被裁且无横滚 */
@@ -1589,3 +1591,37 @@ textarea.field.field-tall {
   background: #f8fbff !important;
 }
 
+/*
+ * 分析看板比一屏高。整页被 html / 主区锁死时，内容区即使设了 overflow，
+ * 格子也会跟着内容长高，再被主区裁掉，滚轮没有可滚的对象。
+ * 看板单独放开文档滚动；列表页仍锁在一屏里，表格自己滚。
+ */
+html:has(.ref-surface--metrics),
+body:has(.ref-surface--metrics) {
+  height: auto !important;
+  min-height: 100% !important;
+  overflow-x: hidden !important;
+  overflow-y: auto !important;
+}
+
+#app:has(.ref-surface--metrics),
+.admin-shell:has(.ref-surface--metrics) {
+  height: auto !important;
+  min-height: 100vh !important;
+  overflow: visible !important;
+}
+
+.main-stage:has(.ref-surface--metrics) {
+  height: auto !important;
+  max-height: none !important;
+  min-height: 100vh !important;
+  overflow: visible !important;
+}
+
+.admin-content:has(.ref-surface--metrics) {
+  height: auto !important;
+  max-height: none !important;
+  flex: none !important;
+  overflow: visible !important;
+}
+

inquiry-backend/src/views/inquiry/styles/dashboard-prototype.css

@@ -776,9 +776,13 @@
       color: #155eef;
     }
     .ref-route-filter__menu {
-      position: fixed;
+      /* 必须用固定宽度。百分比会按「线路筛选」按钮的宽度算，面板只剩一字宽，中文被挤成竖排，全选也被裁掉。 */
+      position: absolute;
+      right: 0;
+      top: calc(100% + 8px);
       z-index: 120;
-      width: min(360px, calc(100% - 24px));
+      width: 360px;
+      max-width: calc(100vw - 48px);
       border: 1px solid #dfe5ee;
       border-radius: 12px;
       background: #fff;
@@ -797,12 +801,14 @@
       color: #0f172a;
       font-size: 11px;
       font-weight: 900;
+      white-space: nowrap;
     }
     .ref-route-filter__menu-sub {
       margin-top: 2px;
       color: #64748b;
       font-size: 9px;
       font-weight: 700;
+      white-space: nowrap;
     }
     .ref-route-filter__actions.tabs-pill {
       flex-shrink: 0;
@@ -861,6 +867,7 @@
     }
     .ref-route-chip__text {
       line-height: 1.2;
+      white-space: nowrap;
     }
     .month-range-picker {
       position: relative;