落地私聊空运询价与TMS报价回填，按后台模板出单。

查到价后把币种、单位、数量、单价、备注写入报价单，避免销售只看到光秃秃的金额。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/routing/ordered_actions.py

@@ -31,6 +31,7 @@ ACTION_INTENTS: dict[str, str] = {
     "TMS_READ_ONLY_QUOTE": "tms_read_only_quote",
     "ORDINARY_TEXT_INQUIRY": "ordinary_text_inquiry",
     "ORDINARY_TEXT_OTHER": "ordinary_text_other",
+    "CONTINUE_HISTORICAL_TICKET": "continue_thread",
 }
 
 
@@ -97,7 +98,11 @@ def ordered_actions_tool_definition() -> dict[str, Any]:
             "name": ORDERED_ACTIONS_TOOL_NAME,
             "description": (
                 "Return exactly one frozen business route decision "
-                "for the current inbound event."
+                "for the current inbound event. "
+                "Sales will speak naturally; do not require a command phrase. "
+                "Resume any past ticket (any wording, or a bare WO+12-digit number) "
+                "with CONTINUE_HISTORICAL_TICKET / continue_thread and fill "
+                "target.work_order_no. New shipping demand uses ORDINARY_TEXT_INQUIRY."
             ),
             "strict": True,
             "parameters": parameters,