落地私聊空运询价与TMS报价回填，按后台模板出单。

查到价后把币种、单位、数量、单价、备注写入报价单，避免销售只看到光秃秃的金额。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/routing/dispatch.py

@@ -13,6 +13,7 @@ from typing import Callable, Optional
 from agent.channel.wecom.models import InboundMessage
 from agent.handlers import abnormal, card_action, close_deal, continue_thread, new_inquiry
 from agent.handlers.echo_text import handle_echo_text
+from agent.handlers.text_inquiry import handle_text_inquiry, handle_text_other
 from agent.routing.decision import RouteDecision
 
 logger = logging.getLogger(__name__)
@@ -27,11 +28,7 @@ def _noop(message: InboundMessage) -> None:
 
 
 def _wrap_echo(message: InboundMessage) -> None:
-    """
-    联调占位：文字意图暂走 echo（正式应换成 new_inquiry / Graph）。
-
-    框架接线用；不含字段抽取。
-    """
+    """联调残留：仅 echo_text 意图使用。"""
     from agent.channel.queue import get_message_store
     from agent.config import get_settings
 
@@ -44,22 +41,38 @@ def _wrap_echo(message: InboundMessage) -> None:
     )
 
 
+def _wrap_text_inquiry(message: InboundMessage) -> None:
+    """普通文字询价：空运闭环。"""
+    handle_text_inquiry(message)
+
+
+def _wrap_text_other(message: InboundMessage) -> None:
+    """闲聊：回首次引导；若正等按钮则当按钮。"""
+    handle_text_other(message)
+
+
 def _wrap_new(message: InboundMessage) -> None:
     new_inquiry.handle_new_inquiry(message)
 
 
-def _wrap_continue(message: InboundMessage) -> None:
-    continue_thread.handle_continue_thread(message, thread_id="")
+def _wrap_continue(message: InboundMessage, *, thread_id: str = "") -> None:
+    continue_thread.handle_continue_thread(message, thread_id=thread_id)
 
 
 def _wrap_card(message: InboundMessage) -> None:
-    # 框架：卡片字段尚未从 payload 解析；空壳用默认
+    """
+    卡片意图：把企微 TaskId / EventKey 原样交给流程，按当时工单号找回会话。
+    action 用正文（EventKey 或按钮文案），禁止写死 unknown。
+    """
+    from agent.policy import inquiry_copy as copy
+
+    action = copy.canonical_button(message.content or "") or (message.content or "").strip()
     card_action.handle_card_action(
         sender_id=message.sender_id,
         thread_id="",
         wait_version=0,
-        action="unknown",
-        payload={},
+        action=action or "unknown",
+        payload=dict(message.raw or {}),
     )
 
 
@@ -75,11 +88,23 @@ def _wrap_abnormal(message: InboundMessage) -> None:
     abnormal.handle_abnormal(sender_id=message.sender_id, inquiry_no="", reason="dispatch")
 
 
+def _wrap_route_failed(message: InboundMessage) -> None:
+    """模型没给出路由结论：请销售再说一次，不假装听懂。"""
+    from agent.channel.queue import get_message_store
+    from agent.policy import inquiry_copy as copy
+
+    get_message_store().enqueue_outbound(
+        touser=message.sender_id,
+        content=copy.ROUTE_MODEL_FAILED,
+        dedupe_key=f"route-fail:{message.message_id}",
+    )
+
+
 # 意图 → handler（空壳或联调 echo）；扩展时只改表，不改 ChannelRuntime 分支森林
 HANDLER_REGISTRY: dict[str, HandlerFn] = {
     "echo_text": _wrap_echo,
-    "ordinary_text_inquiry": _wrap_echo,  # 联调：有回复；正式换业务 handler
-    "ordinary_text_other": _wrap_echo,
+    "ordinary_text_inquiry": _wrap_text_inquiry,
+    "ordinary_text_other": _wrap_text_other,
     "attachment_inquiry": _wrap_new,
     "image_inquiry": _wrap_new,
     "multi_segment_transport": _wrap_new,
@@ -92,6 +117,8 @@ HANDLER_REGISTRY: dict[str, HandlerFn] = {
     "reject_no_sender": _noop,
     "ignore_empty": _noop,
     "stub_needs_model": _wrap_echo,
+    "route_model_failed": _wrap_route_failed,
+    "route_parse_failed": _wrap_route_failed,
 }
 
 
@@ -119,10 +146,14 @@ def dispatch_inbound(message: InboundMessage, decision: RouteDecision) -> str:
         return "unknown_intent"
 
     logger.info(
-        "dispatch intent=%s sender=%s msg=%s",
+        "dispatch intent=%s sender=%s msg=%s wo=%s",
         decision.intent,
         message.sender_id,
         message.message_id,
+        decision.thread_id or "-",
     )
+    if decision.intent == "continue_thread":
+        continue_thread.handle_continue_thread(message, thread_id=decision.thread_id)
+        return decision.intent
     fn(message)
     return decision.intent