diff --git a/inquiry-agent/agent/jobs/event_exception_poll.py b/inquiry-agent/agent/jobs/event_exception_poll.py
index 53fd5a6..371f194 100644
--- a/inquiry-agent/agent/jobs/event_exception_poll.py
+++ b/inquiry-agent/agent/jobs/event_exception_poll.py
@@ -78,7 +78,8 @@ def poll_event_exceptions(
     stamp = now or datetime.now(SHANGHAI)
     if stamp.tzinfo is None:
         stamp = stamp.replace(tzinfo=SHANGHAI)
-    test_prefix = str(getattr(cfg, "ytd_env", "") or "").strip().lower() == "test"
+    # 测服会话/卡片也不加 [test]，与销售询价正文一致。
+    test_prefix = False
     lookup = timeout_lookup or getattr(book, "get_timeout_by_code", None)
     ready = notify_app_flag(notify_ready)
     sent = 0
diff --git a/inquiry-agent/agent/policy/inquiry_copy.py b/inquiry-agent/agent/policy/inquiry_copy.py
index f472440..a1df9fc 100644
--- a/inquiry-agent/agent/policy/inquiry_copy.py
+++ b/inquiry-agent/agent/policy/inquiry_copy.py
@@ -2646,9 +2646,11 @@ def event_exception_session_text(
     事件异常会话两行话术。
 
     mention=True 时姓名前加 @，多人空格拼接。小时数用后台规则值。
+    测服也不加 [test]：这是销售/航线/产品会话，不是运维告警。
     """
     from agent.policy.event_exception import format_timeout_hours
 
+    _ = test_prefix
     no = (work_order_no or "").strip() or "-"
     kind = (exception_type or "").strip() or "事件异常"
     hour_text = format_timeout_hours(hours)
@@ -2661,10 +2663,7 @@ def event_exception_session_text(
         f"关联询价工单 {no}。{tagged}已超过 {hour_text} 工作小时 无响应，"
         f"事件异常已记录工单，请及时处理。"
     )
-    text = f"{kind}\n{body}"
-    if test_prefix and not text.startswith("[test]"):
-        return f"[test] {text}"
-    return text
+    return f"{kind}\n{body}"
 
 
 def event_exception_alert_payload(
@@ -2678,13 +2677,13 @@ def event_exception_alert_payload(
     事件异常通知卡：走询价消息服务，不走询价小助手。
 
     对齐现网「询价机器人事件告警」：标题用响应异常，正文用「您已超过」。
+    测服标题也不加 [test]；test_prefix 仅保留兼容入参。
     """
     from agent.policy.event_exception import format_timeout_hours
 
+    _ = test_prefix
     no = (work_order_no or "").strip() or "-"
     title = (card_title or "").strip() or "事件响应异常"
-    if test_prefix and not title.startswith("[test]"):
-        title = f"[test] {title}"
     hour_text = format_timeout_hours(hours)
     from agent.config import get_settings
 
diff --git a/inquiry-agent/tests/test_event_exception.py b/inquiry-agent/tests/test_event_exception.py
index a90c18e..bf77eff 100644
--- a/inquiry-agent/tests/test_event_exception.py
+++ b/inquiry-agent/tests/test_event_exception.py
@@ -166,6 +166,7 @@ class TestEventExceptionCopy(unittest.TestCase):
         self.assertNotIn("@王五", text)
 
     def test_test_prefix(self) -> None:
+        """测服会话和应用卡片都不加 [test]。"""
         text = copy.event_exception_session_text(
             exception_type="销售响应超时",
             work_order_no="WO1",
@@ -174,7 +175,17 @@ class TestEventExceptionCopy(unittest.TestCase):
             mention=False,
             test_prefix=True,
         )
-        self.assertTrue(text.startswith("[test] "))
+        self.assertFalse(text.startswith("[test]"))
+        self.assertNotIn("[test]", text)
+        payload = copy.event_exception_alert_payload(
+            card_title="销售响应异常",
+            work_order_no="WO1",
+            hours=1,
+            test_prefix=True,
+        )
+        title = (payload.get("template_card") or {}).get("main_title", {}).get("title") or ""
+        self.assertEqual(title, "销售响应异常")
+        self.assertNotIn("[test]", title)
 
     def test_app_card(self) -> None:
         payload = copy.event_exception_alert_payload(