重启后仍能跳过协同出方案，未成交可同一句带原因；海陆有价卡改为直接生成报价单。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/deal_outcome.py

@@ -18,6 +18,54 @@ logger = logging.getLogger(__name__)
 
 EnqueueFn = Callable[..., tuple[bool, str]]
 
+# 成交跟进里先认未成交，避免被「成交」误伤。
+_LOST_MARKERS = ("未成交", "没成交", "没有成交", "没做成", "黄了")
+_QUESTION_TAILS = frozenset({"吗", "呢", "吧", "啊", "呀", "嘛", "？", "?"})
+_KEEP_REASON_AS_IS = frozenset({"原因不明", "原因不详", "理由不明", "理由不详"})
+
+
+def harvest_inline_lost_reason(text: str) -> str:
+    """
+    从「未成交，原因客户不想要了」这类一句里抽出原因。
+
+    只写未成交、问句尾巴（吗/呢）不当原因。原因不明整句保留。
+    调用：成交跟进私聊/群聊；不在回调线程跑。
+    """
+    raw = (text or "").strip()
+    if not raw:
+        return ""
+    compact = raw.replace(" ", "")
+    marker = ""
+    at = -1
+    for token in _LOST_MARKERS:
+        hit = compact.find(token)
+        if hit < 0:
+            continue
+        if at < 0 or hit < at:
+            at = hit
+            marker = token
+    if at < 0 or not marker:
+        return ""
+    rest = compact[at + len(marker) :].strip()
+    rest = rest.lstrip("，,。.;；:：、-/—")
+    if rest in _KEEP_REASON_AS_IS:
+        return rest
+    for label in ("未成交原因是", "未成交原因", "原因是", "理由是", "原因", "理由"):
+        if rest.startswith(label):
+            rest = rest[len(label) :].lstrip("，,。.;；:：、-/— ")
+            break
+    if rest in _QUESTION_TAILS:
+        return ""
+    return rest.strip()
+
+
+def looks_like_lost_outcome(text: str) -> bool:
+    """成交跟进阶段：这句话是在说未成交。"""
+    blob = (text or "").replace(" ", "")
+    if not blob:
+        return False
+    return any(token in blob for token in _LOST_MARKERS)
+
 
 def notify_app_ready() -> bool:
     """询价消息服务已配 AgentId+Secret 才推。空则只成交不推。"""
@@ -65,12 +113,13 @@ def finish_deal_outcome(
     sales_name: str = "",
     enqueue: Optional[EnqueueFn] = None,
     notify_ready: Optional[bool] = None,
+    lost_reason: str = "",
 ) -> dict[str, Any]:
     """
     先入主账，再按结果推人或排再问。
 
     返回 ok / phase / notify_summary。phase：
-    已成交 done；未成交 wait_lost_reason；协商中 wait_deal。
+    已成交 done；未成交无原因 wait_lost_reason；未成交已带原因 done；协商中 wait_deal。
     """
     no = (work_order_no or "").strip()
     status = (outcome or "").strip()
@@ -135,7 +184,15 @@ def finish_deal_outcome(
         return {"ok": False, "error": result.get("error") or "transition_failed", "phase": "ledger_fail"}
     from agent.policy.event_exception import WAIT_LOST_REASON, clear_wait, start_wait
 
-    if status == "未成交":
+    inline_reason = (lost_reason or "").strip()
+    if status == "未成交" and inline_reason:
+        captured = capture_lost_reason(ledger=ledger, work_order_no=no, reason=inline_reason)
+        if captured.get("ok"):
+            phase = "done"
+        else:
+            phase = "wait_lost_reason"
+            start_wait(ledger, work_order_no=no, wait_kind=WAIT_LOST_REASON)
+    elif status == "未成交":
         phase = "wait_lost_reason"
         start_wait(ledger, work_order_no=no, wait_kind=WAIT_LOST_REASON)
     elif status == "协商中":