重启后仍能跳过协同出方案，未成交可同一句带原因；海陆有价卡改为直接生成报价单。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/air_text_flow.py

@@ -560,7 +560,15 @@ class AirTextInquiryFlow:
         if phase == "wait_collab":
             allowed = (copy.BTN_SKIP_COLLAB,)
         elif phase == "wait_adopt":
-            allowed = (copy.BTN_ADOPT_EXCEL, copy.BTN_ADOPT_PDF, copy.BTN_REJECT)
+            # skip_collab_on_wait_adopt：主账把空运/陆运「已报价未出文件」收成方案卡，
+            # 但手机上协同卡还在。进程重启后点「不需要协同」必须还能出方案，不能静默丢掉。
+            # 报价文件已发出时主账会改 wait_deal，这里不会走到。
+            allowed = (
+                copy.BTN_SKIP_COLLAB,
+                copy.BTN_ADOPT_EXCEL,
+                copy.BTN_ADOPT_PDF,
+                copy.BTN_REJECT,
+            )
         elif phase == "wait_deal":
             allowed = (copy.BTN_DEAL, copy.BTN_LOST, copy.BTN_NEGOTIATE)
         elif phase == "wait_lost_reason":
@@ -707,6 +715,9 @@ class AirTextInquiryFlow:
                 reply=reply,
                 card_meta=inbound_raw,
             )
+        oral_lost = self.try_deal_oral(sess, text, reply, inbound_raw)
+        if oral_lost:
+            return oral_lost
         # 未成交后下一句任意文字即原因；完整新询价（注入字段）则空着原因开新单。
         if (
             sess
@@ -1612,17 +1623,44 @@ class AirTextInquiryFlow:
             logger.exception("报价 PDF 入队失败 wo=%s", work_order_no)
             return False
 
+    def try_deal_oral(
+        self,
+        sess: Optional[FlowSession],
+        text: str,
+        reply: ReplyFn,
+        card_meta: Optional[dict[str, Any]] = None,
+    ) -> str:
+        """
+        成交跟进阶段口播未成交；同一句可带原因。
+
+        点卡仍走 match_button。返回阶段名；不是未成交口播则空串。
+        """
+        from agent.policy.deal_outcome import looks_like_lost_outcome
+
+        if sess is None or not (text or "").strip():
+            return ""
+        allowed = sess.allowed or ()
+        if copy.BTN_LOST not in allowed and sess.phase not in {"wait_deal", "wait_file"}:
+            return ""
+        if not looks_like_lost_outcome(text):
+            return ""
+        if sess.phase == "wait_file":
+            self._promote_wait_deal(sess)
+        return self._close(sess, reply, "未成交", card_meta=card_meta, source_text=text)
+
     def _close(
         self,
         sess: FlowSession,
         reply: ReplyFn,
         status: str,
         card_meta: Optional[dict[str, Any]] = None,
+        source_text: str = "",
     ) -> str:
-        """点成交/未成交/协商中：先整卡置灰，再入主账。"""
+        """点成交/未成交/协商中：先整卡置灰，再入主账。未成交同一句带原因则一次记完。"""
         self._grey_clicked_card(reply, card_meta, replace_name=status)
-        from agent.policy.deal_outcome import finish_deal_outcome
+        from agent.policy.deal_outcome import finish_deal_outcome, harvest_inline_lost_reason
 
+        inline = harvest_inline_lost_reason(source_text) if status == "未成交" else ""
         result = finish_deal_outcome(
             ledger=self._ledger,
             work_order_no=sess.work_order_no,
@@ -1631,6 +1669,7 @@ class AirTextInquiryFlow:
             quote=sess.quote,
             business_line=sess.business_line,
             sales_name=sess.invited_sales_name,
+            lost_reason=inline,
         )
         if not result.get("ok"):
             reply("主账状态更新失败，成交结果未入账。")
@@ -1644,7 +1683,15 @@ class AirTextInquiryFlow:
             sess.allowed = ()
         sess.wait_version += 1
         self._save(sess)
-        reply(copy.deal_ack(status, sess.work_order_no, str(result.get("next_followup_at") or "")))
+        ack_reason = inline if phase == "done" and status == "未成交" else ""
+        reply(
+            copy.deal_ack(
+                status,
+                sess.work_order_no,
+                str(result.get("next_followup_at") or ""),
+                lost_reason=ack_reason,
+            )
+        )
         return phase
 
     def _capture_lost_reason(self, sess: FlowSession, text: str, reply: ReplyFn) -> str: