落地转人工：三次补问或明确接管后出入口，真正转人工后冻结本票并允许新开询价。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/routing/dispatch.py

@@ -16,7 +16,12 @@ from agent.handlers.echo_text import handle_echo_text
 from agent.handlers.group_collab import handle_group_collab
 from agent.handlers.image_inquiry import handle_image_inquiry
 from agent.handlers.attachment_inquiry import handle_attachment_inquiry
-from agent.handlers.text_inquiry import handle_text_inquiry, handle_text_other, is_land_confirm_action
+from agent.handlers.text_inquiry import (
+    handle_text_inquiry,
+    handle_text_other,
+    is_land_confirm_action,
+    should_resume_other_as_inquiry,
+)
 from agent.routing.decision import RouteDecision
 
 logger = logging.getLogger(__name__)
@@ -124,6 +129,7 @@ HANDLER_REGISTRY: dict[str, HandlerFn] = {
     "ordinary_text_inquiry": _wrap_text_inquiry,
     "ordinary_text_other": _wrap_text_other,
     "quote_adjust": _wrap_text_inquiry,
+    "handoff_human": _wrap_text_inquiry,
     "attachment_inquiry": _wrap_attachment,
     "image_inquiry": _wrap_image,
     "multi_segment_transport": _wrap_new,
@@ -263,10 +269,18 @@ def dispatch_inbound(message: InboundMessage, decision: RouteDecision) -> str:
         logger.info("dispatch 陆运核对卡确定：纠正闲聊路由 sender=%s", message.sender_id)
         handle_text_inquiry(message)
         return "ordinary_text_inquiry"
+    if decision.intent == "ordinary_text_other" and should_resume_other_as_inquiry(message):
+        logger.info("dispatch 补问续填：纠正闲聊路由 sender=%s", message.sender_id)
+        handle_text_inquiry(message)
+        return "ordinary_text_inquiry"
     if decision.intent == "quote_adjust":
         logger.info("dispatch 调价意图 sender=%s", message.sender_id)
         handle_text_inquiry(message, prefer_quoted=True)
         return "quote_adjust"
+    if decision.intent == "handoff_human":
+        logger.info("dispatch 转人工意图 sender=%s", message.sender_id)
+        handle_text_inquiry(message, prefer_handoff=True)
+        return "handoff_human"
     if decision.intent == "continue_thread":
         continue_thread.handle_continue_thread(message, thread_id=decision.thread_id)
         return decision.intent