落地转人工：三次补问或明确接管后出入口，真正转人工后冻结本票并允许新开询价。
Co-authored-by: Cursor <cursoragent@cursor.com>
This commit is contained in:
Cursor
@@ -77,6 +77,7 @@ class SeaTextInquiryFlow(AirTextInquiryFlow):
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if not (sender_id or "").strip():
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return "reject_no_sender"
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sess = self.session_for_action(sender_id, inbound_raw, text=text)
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sess = self._detach_frozen_bookmark(sess, sender_id)
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btn = self.match_button(text, sess)
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if btn:
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return self.on_button(
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@@ -173,25 +174,26 @@ class SeaTextInquiryFlow(AirTextInquiryFlow):
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for key in tms_ready.get("missing") or []:
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if key not in keys:
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keys.append(key)
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reply(
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copy.ask_clarify(
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new_sess = FlowSession(
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sender_id=sender_id,
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thread_id=sender_id,
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phase="clarify",
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business_line="SEA",
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facts=facts,
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immutable_text=sess.immutable_text if sess and sess.immutable_text else text,
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wait_version=(sess.wait_version + 1) if sess else 1,
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)
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return self._clarify_or_handoff(
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sess=sess,
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keys=keys,
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new_sess=new_sess,
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reply=reply,
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clarify_text=copy.ask_clarify(
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facts=facts,
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missing_keys=keys,
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transport_mode="海运",
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)
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),
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)
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self._save(
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FlowSession(
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sender_id=sender_id,
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thread_id=sender_id,
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phase="clarify",
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business_line="SEA",
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facts=facts,
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immutable_text=sess.immutable_text if sess and sess.immutable_text else text,
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wait_version=(sess.wait_version + 1) if sess else 1,
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)
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)
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return "clarify"
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return self._create_and_quote(
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sender_id=sender_id,
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@@ -211,6 +213,11 @@ class SeaTextInquiryFlow(AirTextInquiryFlow):
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"""建海运工单、先出确认卡、再查 TMS。"""
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import uuid
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from agent.policy.handoff_human import void_virtual_no
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old = self.session_of(sender_id)
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if old:
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void_virtual_no(old)
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self._save(
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FlowSession(
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sender_id=sender_id,
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@@ -423,6 +430,8 @@ class SeaTextInquiryFlow(AirTextInquiryFlow):
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) -> str:
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sess = self.session_for_action(sender_id, card_meta)
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if sess and action == copy.BTN_PULL_COLLAB and action in sess.allowed:
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if sess.handoff_offer and not sess.handoff_committed:
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return self._commit_handoff_pull(sess, reply, card_meta=card_meta)
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return self._pull_collab_group(sess, reply, card_meta=card_meta)
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if action in {copy.BTN_DEAL, copy.BTN_LOST, copy.BTN_NEGOTIATE}:
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from agent.policy.sea_group_ops import explain_deal_click
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@@ -600,6 +609,133 @@ class SeaTextInquiryFlow(AirTextInquiryFlow):
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)
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return "collab_group"
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def _match_handoff_staff(self, sess: FlowSession) -> list[dict[str, Any]]:
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"""
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转人工拉人：线路/港口已齐走原匹配；未齐则拉该运输方式全部启用产品。
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"""
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line = (sess.business_line or "SEA").upper()
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facts = dict(sess.facts or {})
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if line == "LAND":
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if str(facts.get("线路类别") or "").strip():
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return self._match_sea_staff(sess)
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lister = getattr(self._ledger, "list_staff_by_role", None)
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if not callable(lister):
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return []
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try:
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rows = lister(role_code="land") or []
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except Exception:
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logger.exception("转人工拉全部陆运产品失败")
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return []
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return [dict(x) for x in rows if isinstance(x, dict)]
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origin = str(facts.get("起运港") or facts.get("起运地") or "").strip()
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dest = str(facts.get("目的港") or facts.get("目的地") or "").strip()
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if origin or dest:
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return self._match_sea_staff(sess)
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lister = getattr(self._ledger, "list_staff_by_role", None)
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if not callable(lister):
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return []
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try:
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rows = lister(role_code="sea") or []
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except Exception:
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logger.exception("转人工拉全部海运产品失败")
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return []
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return [dict(x) for x in rows if isinstance(x, dict)]
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def _commit_handoff_pull(
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self,
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sess: FlowSession,
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reply: ReplyFn,
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card_meta: Optional[dict[str, Any]] = None,
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) -> str:
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"""
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点转人工「拉产品进群」：建群、发转人工摘要、正式单改「转人工」。
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虚拟单不写主账。不发 TMS、不发模板、不跟成交。
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"""
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from agent.policy.handoff_human import (
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HANDOFF_STATUS,
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ensure_virtual_no,
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is_virtual_no,
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)
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if sess.collab_ended or (sess.collab_chat_id or "").strip():
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reply(copy.HANDOFF_ALREADY_COLLAB)
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return "handoff_already"
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display_no = ensure_virtual_no(sess) if not (sess.work_order_no or "").strip() else sess.work_order_no
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staff = self._match_handoff_staff(sess)
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if not staff:
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reply(self._group_no_staff_copy())
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return sess.phase or "handoff_offer"
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userids = [sess.sender_id]
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product_names: list[str] = []
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product_ids: list[str] = []
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for row in staff:
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uid = str(row.get("wecomId") or row.get("wecom_id") or "").strip()
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name = str(row.get("name") or "").strip() or uid
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if not uid:
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continue
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if uid not in userids:
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userids.append(uid)
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if uid not in product_ids:
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product_ids.append(uid)
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product_names.append(name)
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if not product_ids:
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reply(self._group_no_staff_copy())
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return sess.phase or "handoff_offer"
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for uid in self._archive_seat_userids():
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if uid not in userids:
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userids.append(uid)
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client = self.group_client()
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created = client.create_group(name=display_no, userids=userids) or {}
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if not created.get("ok") or not created.get("chat_id"):
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reply(copy.sea_group_create_fail(reason=str(created.get("error") or "")))
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return sess.phase or "handoff_offer"
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chat_id = str(created.get("chat_id") or "").strip()
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brief = copy.handoff_group_brief(
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work_order_no=display_no,
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facts=sess.facts,
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business_line=sess.business_line,
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product_names=product_names,
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)
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client.send_group(chat_id=chat_id, content=brief)
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real = (sess.work_order_no or "").strip()
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if real and not is_virtual_no(real):
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trans = getattr(self._ledger, "transition", None)
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if callable(trans):
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trans(
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work_order_no=real,
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to_status=HANDOFF_STATUS,
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remark=copy.HANDOFF_CLARIFY_REASON
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if sess.handoff_offer == "clarify"
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else copy.HANDOFF_INTENT_REASON,
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)
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binder = getattr(self._ledger, "bind_collab_group", None)
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if callable(binder):
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binder(
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work_order_no=real,
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chat_id=chat_id,
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member_ids=userids,
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product_names=product_names,
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product_ids=product_ids,
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)
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sess.status = HANDOFF_STATUS
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sess.collab_chat_id = chat_id
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sess.handoff_committed = True
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sess.handoff_offer = ""
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sess.phase = "handoff_done"
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sess.allowed = ()
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sess.invited_product_names = tuple(product_names)
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self._save(sess)
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self._grey_clicked_card(reply, card_meta)
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sales_name = self._sales_display_name(sess.sender_id)
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reply(
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copy.sea_group_created(
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work_order_no=display_no,
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sales_name=sales_name,
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product_names=product_names,
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)
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)
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return "handoff_done"
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def _match_sea_staff(self, sess: FlowSession) -> list[dict[str, Any]]:
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"""主账按起运/目的匹配启用的海运产品岗。"""
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matcher = getattr(self._ledger, "match_sea_staff", None)
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