落地转人工：三次补问或明确接管后出入口，真正转人工后冻结本票并允许新开询价。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/land_text_flow.py

@@ -68,6 +68,7 @@ class LandTextInquiryFlow(SeaTextInquiryFlow):
                 retry = self.restore_tms_retry_session(sender_id)
                 if retry:
                     sess = retry
+        sess = self._detach_frozen_bookmark(sess, sender_id)
         phase = (sess.phase if sess else "") or ""
         btn = self.match_button(text, sess)
         if btn:
@@ -467,44 +468,67 @@ class LandTextInquiryFlow(SeaTextInquiryFlow):
             self._clear_parked_confirm(sender_id)
             return "need_land_options"
         if state["stage"] == "options_missing":
-            logger.info(
-                "land.options_missing missing=%s",
-                (state.get("opt") or {}).get("missing") or [],
-            )
-            self._reply_land_options(reply, facts)
-            self._save(
-                FlowSession(
-                    sender_id=sender_id,
-                    thread_id=sender_id,
-                    phase="need_land_options",
-                    business_line="LAND",
-                    facts=facts,
-                    immutable_text=immutable,
-                    wait_version=(sess.wait_version + 1) if sess else 1,
-                )
-            )
-            self._clear_parked_confirm(sender_id)
-            return "need_land_options"
-        reply(
-            copy.ask_land_fields(
-                facts=facts,
-                missing_keys=state.get("missing") or [],
-                land_subtype=state.get("land_type") or "",
-            )
-        )
-        self._save(
-            FlowSession(
+            keys = list((state.get("opt") or {}).get("missing") or [])
+            logger.info("land.options_missing missing=%s", keys)
+            new_sess = FlowSession(
                 sender_id=sender_id,
                 thread_id=sender_id,
-                phase="clarify",
+                phase="need_land_options",
                 business_line="LAND",
                 facts=facts,
                 immutable_text=immutable,
                 wait_version=(sess.wait_version + 1) if sess else 1,
             )
+            from agent.policy.handoff_human import inherit_pre_create_ticket, note_clarify_round
+
+            if sess is not None:
+                new_sess.clarify_missing_sig = sess.clarify_missing_sig
+                new_sess.clarify_retry = sess.clarify_retry
+                new_sess.handoff_offer = sess.handoff_offer
+                new_sess.handoff_committed = sess.handoff_committed
+                new_sess.virtual_work_order_no = sess.virtual_work_order_no
+                inherit_pre_create_ticket(sess, new_sess)
+            decision = note_clarify_round(new_sess, keys)
+            self._reply_land_options(
+                reply,
+                facts,
+                message=copy.with_clarify_progress(
+                    option_prompt(current=facts), new_sess.clarify_retry
+                ),
+            )
+            if decision == "handoff":
+                self._clear_parked_confirm(sender_id)
+                return self._offer_handoff_now(
+                    sender_id=sender_id,
+                    reason="clarify",
+                    reply=reply,
+                    sess=new_sess,
+                )
+            self._save(new_sess)
+            self._clear_parked_confirm(sender_id)
+            return "need_land_options"
+        new_sess = FlowSession(
+            sender_id=sender_id,
+            thread_id=sender_id,
+            phase="clarify",
+            business_line="LAND",
+            facts=facts,
+            immutable_text=immutable,
+            wait_version=(sess.wait_version + 1) if sess else 1,
+        )
+        phase = self._clarify_or_handoff(
+            sess=sess,
+            keys=list(state.get("missing") or []),
+            new_sess=new_sess,
+            reply=reply,
+            clarify_text=copy.ask_land_fields(
+                facts=facts,
+                missing_keys=state.get("missing") or [],
+                land_subtype=state.get("land_type") or "",
+            ),
         )
         self._clear_parked_confirm(sender_id)
-        return "clarify"
+        return phase
 
     def restore_confirm_session(self, sender_id: str) -> Optional[FlowSession]:
         """