落地转人工：三次补问或明确接管后出入口，真正转人工后冻结本票并允许新开询价。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/air_group_ops.py

@@ -21,7 +21,9 @@ from agent.policy.sea_group_ops import (
     emit_group_deal,
     filename_is_excel_pdf,
     group_client_of,
+    halt_closed_group,
     hydrate_ticket,
+    is_handoff_ticket,
     is_sales,
     is_terminal,
     merge_quote_fees,
@@ -35,7 +37,7 @@ from agent.policy.sea_group_ops import (
 
 logger = logging.getLogger(__name__)
 
-TERMINAL = {"已成交", "未成交", "已关闭"}
+TERMINAL = {"已成交", "未成交", "已关闭", "转人工"}
 OPEN_ACTIVATE = {"询价中", "已报价", "协商中"}
 AIRLINE_ROLE = "air"
 
@@ -114,9 +116,12 @@ def activate_ticket(
             send_group_text(client, chat_id, copy.air_ticket_not_air(no))
         return None, "not_air"
     if err == "terminal":
+        st = str(out.get("status") or "")
+        if st == "转人工":
+            return None, "handoff_ignore"
         if speak:
             send_group_text(
-                client, chat_id, copy.air_ticket_closed(no, str(out.get("status") or ""))
+                client, chat_id, copy.air_ticket_closed(no, st)
             )
         return None, "ticket_closed"
     if err == "occupied":
@@ -128,6 +133,8 @@ def activate_ticket(
             send_group_text(client, chat_id, copy.air_ticket_not_found(no))
         return None, "ticket_missing"
     ticket = hydrate_ticket(flow, _ticket_from_activate(book, no, out))
+    if is_handoff_ticket(ticket):
+        return None, "handoff_ignore"
     if speak:
         send_air_brief_and_sheet(flow=flow, ticket=ticket, chat_id=chat_id)
     _watch_archive_room(chat_id, no)
@@ -320,6 +327,8 @@ def resolve_cabin_ticket(
     if is_terminal(ticket):
         if allow_terminal:
             return ticket, "terminal_loaded"
+        if ticket_status(ticket) == "转人工":
+            return None, "handoff_ignore"
         send_group_text(
             client, chat_id, copy.air_ticket_closed(no, ticket_status(ticket))
         )
@@ -334,9 +343,9 @@ def apply_air_fields(*, flow: Any, ticket: object, text: str, sender_id: str, ch
     ticket = hydrate_ticket(flow, ticket)
     no = ticket_no(ticket)
     client = group_client_of(flow)
-    if is_terminal(ticket):
-        send_group_text(client, chat_id, copy.ticket_locked(work_order_no=no, status=ticket_status(ticket)))
-        return "ticket_locked"
+    stopped = halt_closed_group(flow=flow, ticket=ticket, chat_id=chat_id)
+    if stopped:
+        return stopped
     if not can_fill_fields(flow, ticket, sender_id):
         send_group_text(client, chat_id, copy.air_fields_denied())
         return "fields_denied"
@@ -371,9 +380,9 @@ def apply_air_quote(
     ticket = hydrate_ticket(flow, ticket)
     no = ticket_no(ticket)
     client = group_client_of(flow)
-    if is_terminal(ticket):
-        send_group_text(client, chat_id, copy.ticket_locked(work_order_no=no, status=ticket_status(ticket)))
-        return "ticket_locked"
+    stopped = halt_closed_group(flow=flow, ticket=ticket, chat_id=chat_id)
+    if stopped:
+        return stopped
     if not is_airline(flow, sender_id):
         send_group_text(client, chat_id, copy.air_airline_only_quote())
         return "not_airline"
@@ -414,9 +423,11 @@ def apply_air_file(
     ticket = hydrate_ticket(flow, ticket)
     no = ticket_no(ticket)
     client = group_client_of(flow)
-    if is_terminal(ticket):
-        send_group_text(client, chat_id, copy.ticket_locked_file(work_order_no=no, status=ticket_status(ticket)))
-        return "ticket_locked_file"
+    stopped = halt_closed_group(
+        flow=flow, ticket=ticket, chat_id=chat_id, file=True
+    )
+    if stopped:
+        return stopped
     if not filename_is_excel_pdf(filename):
         send_group_text(client, chat_id, copy.group_only_excel_pdf())
         return "file_type_rejected"
@@ -463,9 +474,9 @@ def apply_air_tms_choice(
     ticket = hydrate_ticket(flow, ticket)
     client = group_client_of(flow)
     no = ticket_no(ticket)
-    if is_terminal(ticket):
-        send_group_text(client, chat_id, copy.ticket_locked(work_order_no=no, status=ticket_status(ticket)))
-        return "ticket_locked"
+    stopped = halt_closed_group(flow=flow, ticket=ticket, chat_id=chat_id)
+    if stopped:
+        return stopped
     if not is_airline(flow, sender_id):
         send_group_text(client, chat_id, copy.air_airline_only_quote())
         return "not_airline"
@@ -536,14 +547,9 @@ def apply_air_deal(
     if not is_sales(ticket, sender_id):
         send_group_text(group_client_of(flow), chat_id, copy.air_sales_only_deal())
         return "not_sales"
-    if is_terminal(ticket) and ticket_status(ticket) != "协商中":
-        if ticket_status(ticket) in {"已成交", "未成交", "已关闭"}:
-            send_group_text(
-                group_client_of(flow),
-                chat_id,
-                copy.ticket_locked(work_order_no=ticket_no(ticket), status=ticket_status(ticket)),
-            )
-            return "ticket_locked"
+    stopped = halt_closed_group(flow=flow, ticket=ticket, chat_id=chat_id)
+    if stopped:
+        return stopped
     from agent.policy.deal_outcome import finish_deal_outcome
     from agent.policy.sea_group_ops import facts_of_group