落地转人工：三次补问或明确接管后出入口，真正转人工后冻结本票并允许新开询价。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/handlers/air_group_collab.py

@@ -30,6 +30,7 @@ from agent.policy.air_text_flow import get_air_text_flow
 from agent.policy.sea_group_ops import (
     capture_group_lost_reason,
     group_client_of,
+    is_handoff_ticket,
     send_group_text,
     ticket_view,
 )
@@ -112,6 +113,12 @@ def handle_air_group(
         return "duplicate_inbound"
     mark_air_text(chat_id=chat_id, sender_id=message.sender_id, text=text)
     wo = copy.extract_work_order_no(text)
+    if wo:
+        from agent.policy.handoff_human import try_commit_air_group_handoff
+
+        handed = try_commit_air_group_handoff(engine, chat_id=chat_id, work_order_no=wo)
+        if handed:
+            return handed
     intent = classify_air_group_text(text, injected=injected_intent)
     logger.info(
         "air_group 文字 chat=%s sender=%s intent=%s wo=%s",
@@ -138,6 +145,9 @@ def handle_air_group(
         )
         if ticket is None:
             return phase
+        if is_handoff_ticket(ticket):
+            logger.info("air_group 转人工不再跟 chat=%s", chat_id)
+            return "handoff_ignore"
         if intent == INTENT_ACTIVATE:
             return phase
     else:
@@ -145,6 +155,9 @@ def handle_air_group(
         if ticket is None:
             send_group_text(group_client_of(engine), chat_id, copy.air_need_work_order())
             return "need_work_order"
+    if is_handoff_ticket(ticket):
+        logger.info("air_group 转人工不再跟 chat=%s", chat_id)
+        return "handoff_ignore"
     return _handle_bound(
         engine,
         message,
@@ -177,6 +190,9 @@ def _handle_file(engine, message: InboundMessage) -> str:
         if ticket is None:
             send_group_text(group_client_of(engine), chat_id, copy.air_need_work_order())
             return "need_work_order"
+    if is_handoff_ticket(ticket):
+        logger.info("air_group 转人工不再跟 chat=%s", chat_id)
+        return "handoff_ignore"
     return apply_air_file(
         flow=engine,
         ticket=ticket,