调价后的新价格写入报价单；多段段前的货物带到各段，协同群不再把体积里的星号吃掉。海运字段齐了先核对再查价。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/air_text_flow.py

@@ -64,6 +64,8 @@ class FlowSession:
     handoff_offer: str = ""
     handoff_committed: bool = False
     virtual_work_order_no: str = ""
+    # 核对卡还没有工单号时，图片/附件先记在这里，确定建单后再挂到主账。
+    pending_files: tuple[dict[str, str], ...] = ()
 
 
 def is_waiting_mode_session(sess) -> bool:
@@ -139,6 +141,15 @@ def _session_from_payload(raw: dict[str, Any]) -> FlowSession:
         handoff_offer=str(raw.get("handoff_offer") or ""),
         handoff_committed=bool(raw.get("handoff_committed")),
         virtual_work_order_no=str(raw.get("virtual_work_order_no") or ""),
+        pending_files=tuple(
+            {
+                "file_name": str(item.get("file_name") or ""),
+                "object_key": str(item.get("object_key") or ""),
+                "content_type": str(item.get("content_type") or ""),
+            }
+            for item in (raw.get("pending_files") or [])
+            if isinstance(item, dict) and str(item.get("object_key") or "").strip()
+        ),
     )
 
 
@@ -174,6 +185,29 @@ class AirTextInquiryFlow:
         """空运群 BOT 出站；单测注入假客户端。"""
         return self._group_client
 
+    def remember_pending_files(self, sender_id: str, files: list[dict[str, str]]) -> None:
+        """
+        核对卡阶段还没有工单号，先把图片/附件键记在当前书签上。
+
+        确定建单后再挂主账。副作用：覆盖该书签的 pending_files 并持久化。
+        """
+        sess = self.session_of(sender_id)
+        if sess is None:
+            return
+        cleaned = tuple(
+            {
+                "file_name": str(item.get("file_name") or ""),
+                "object_key": str(item.get("object_key") or ""),
+                "content_type": str(item.get("content_type") or ""),
+            }
+            for item in files
+            if str(item.get("object_key") or "").strip()
+        )
+        if not cleaned:
+            return
+        sess.pending_files = cleaned
+        self._save(sess)
+
     def session_of(self, sender_id: str) -> Optional[FlowSession]:
         sid = (sender_id or "").strip()
         with self._lock:
@@ -417,6 +451,8 @@ class AirTextInquiryFlow:
         from agent.policy.handoff_human import inherit_pre_create_ticket, note_clarify_round
 
         if sess is not None:
+            if not new_sess.pending_files:
+                new_sess.pending_files = tuple(getattr(sess, "pending_files", ()) or ())
             new_sess.clarify_missing_sig = sess.clarify_missing_sig
             new_sess.clarify_retry = sess.clarify_retry
             new_sess.handoff_offer = sess.handoff_offer
@@ -550,6 +586,7 @@ class AirTextInquiryFlow:
         按工单号回到当时停点并重出对应卡片。
 
         先用进程内该书签；没有再读主账推断节点。不重跑 TMS、不新建工单。
+        正在等未成交原因时，原话记成原因，不再把「请补充未成交原因」重发一遍。
         """
         no = (work_order_no or "").strip().upper()
         if not no:
@@ -566,6 +603,9 @@ class AirTextInquiryFlow:
             closed = self._close_spoken_deal(keep, text, reply)
             if closed:
                 return closed
+            taken = self._resume_lost_reason(keep, text, reply)
+            if taken:
+                return taken
             return self._replay_wait(keep, reply, source="session")
         getter = getattr(self._ledger, "get_for_agent", None)
         if not callable(getter):
@@ -584,6 +624,9 @@ class AirTextInquiryFlow:
         closed = self._close_spoken_deal(sess, text, reply)
         if closed:
             return closed
+        taken = self._resume_lost_reason(sess, text, reply)
+        if taken:
+            return taken
         return self._replay_wait(sess, reply, source="ledger")
 
     def _session_from_ledger(self, *, sender_id: str, view: dict[str, Any]) -> FlowSession:
@@ -652,6 +695,26 @@ class AirTextInquiryFlow:
             logger.info("resume 报价文件已出，回到成交跟进 wo=%s was=%s", sess.work_order_no, sess.phase)
             self._promote_wait_deal(sess)
 
+    def _resume_lost_reason(self, sess: FlowSession, text: str, reply: ReplyFn) -> str:
+        """
+        等未成交原因时，续办带来的原话就是原因。
+
+        短句常被判成继续工单。继续工单若只重发提示，原因不会入账。
+        原话只有工单号时仍重发提示，不把工单号当成原因。
+        """
+        if (sess.phase or "") != "wait_lost_reason":
+            return ""
+        body = (text or "").strip()
+        if not body:
+            return ""
+        named = copy.extract_work_order_no(body)
+        leftover = body
+        if named:
+            leftover = body.replace(named, "", 1).strip(" ，,。.;；")
+        if not leftover:
+            return ""
+        return self._capture_lost_reason(sess, leftover, reply)
+
     def _replay_wait(self, sess: FlowSession, reply: ReplyFn, *, source: str) -> str:
         """按书签重出当时节点，不改六态。"""
         logger.info(