空运协同里手工改费用、有起运地、锁舱失败或缺参会被误判，报价单已出后再激活又重发模板。按销售侧口径收紧这些分支，并让价格卡和未成交回执带上真实工单号。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/system_exception.py

@@ -95,6 +95,35 @@ def ticket_is_paused(ticket: Any) -> bool:
     return bool(ticket_exception_type(ticket))
 
 
+def ticket_pause_step(ticket: Any) -> str:
+    """暂停是哪一步留下的。查价、锁舱、释放各算各的。"""
+    if ticket is None:
+        return ""
+    if isinstance(ticket, dict):
+        step = str(
+            ticket.get("system_exception_step") or ticket.get("systemExceptionStep") or ""
+        ).strip()
+        payload = ticket.get("system_exception_payload") or ticket.get("systemExceptionPayload") or {}
+    else:
+        step = str(getattr(ticket, "system_exception_step", "") or "").strip()
+        payload = getattr(ticket, "system_exception_payload", {}) or {}
+    if step:
+        return step
+    if isinstance(payload, dict):
+        return str(payload.get("step") or "").strip()
+    return ""
+
+
+def cabin_failure_pause(ticket: Any) -> bool:
+    """
+    锁舱或释放失败留下的暂停。
+
+    群里已经回过失败原因，并通知了 IT。之后的手工报价、补字段、成交不能再被
+    「TMS接口异常」挡住。查价失败的暂停不在这里，那种仍要停。
+    """
+    return ticket_pause_step(ticket) in {STEP_TMS_LOCK, STEP_TMS_RELEASE, STEP_TMS_CABIN}
+
+
 def extract_work_order_nos(text: str) -> list[str]:
     """从原话抽出正式工单号（WO + 日期流水）。不认虚拟号。"""
     import re
@@ -867,6 +896,8 @@ def _resume_cabin_step(
                 option_no=option_no,
                 sender_id=sender,
                 instruction_text=instruction,
+                airline=str(extra.get("airline") or ""),
+                flight_no=str(extra.get("flight_no") or ""),
             )
             or {}
             if callable(locker)