空运协同里手工改费用、有起运地、锁舱失败或缺参会被误判，报价单已出后再激活又重发模板。按销售侧口径收紧这些分支，并让价格卡和未成交回执带上真实工单号。
Co-authored-by: Cursor <cursoragent@cursor.com>
This commit is contained in:
Cursor
@@ -10,6 +10,7 @@ from __future__ import annotations
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import json
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import logging
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import re
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from typing import Any, Optional
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from agent.llm.extract_text import extract_air_collab_fields, extract_product_quote
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@@ -43,6 +44,9 @@ AIRLINE_ROLE = "air"
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_PENDING_QUOTE = "__pending_air_quote"
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_PENDING_LOCK = "__pending_air_lock"
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_PENDING_LOCK_OPTION = "__pending_lock_option"
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_PENDING_LOCK_AIRLINE = "__pending_lock_airline"
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_PENDING_LOCK_FLIGHT = "__pending_lock_flight"
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_LOCK_ID = "__air_lock_id"
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_LOCK_OPTION = "__air_lock_option"
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_LOCK_QUOTE = "__air_lock_quote"
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@@ -116,7 +120,7 @@ def activate_ticket(
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把本群当前工单切到指定空运未结案单。
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返回 (工单, phase)。失败时工单为 None。
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航线已经用附件或文字落过价时，再发工单号只回到成交跟进，不再发空白模板。
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已经在成交跟进，或航线/产品价已经落账时，再发工单号只回到成交跟进，不再发工单摘要和模板。
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"""
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book = flow.ledger
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no = (work_order_no or "").strip()
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@@ -174,23 +178,45 @@ def activate_ticket(
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def _air_already_quoted_for_deal(ticket: object) -> bool:
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"""
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航线报价已经落账，再激活应回成交跟进。
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再激活应回成交跟进，而不是重发工单摘要和空运模板。
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附件报价会把来源标成「航线附件报价」，但报价编号仍可能留着 TMS。
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只看 source 会误当成还没报价。还只有 TMS 标准价时仍发模板。
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报价单已经发给销售（quoteFileIssued）或主账停在 wait_deal 时，
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即使报价来源仍是 TMS 标准价，也已经在成交跟进。
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协商中、航线/产品价、销售调价同样只回成交跟进。
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报价单还没出、也没在等成交时，仍发模板给航线填。
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"""
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status = ticket_status(ticket)
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if status == "协商中":
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return True
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view = ticket_view(ticket)
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phase = str(view.get("wait_phase") or view.get("waitPhase") or "").strip()
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if phase == "wait_deal":
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return True
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quote = dict(view.get("quote") or {})
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if _quote_file_issued(quote):
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return True
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if status != "已报价":
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return False
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quote = dict(ticket_view(ticket).get("quote") or {})
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label = str(quote.get("source_label") or quote.get("sourceLabel") or "")
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if "航线" in label or "产品" in label:
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return True
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return copy.quote_is_sales_adjust(quote)
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def _quote_file_issued(quote: dict[str, Any]) -> bool:
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"""报价单已发给销售，且没有被作废。作废后重新激活仍要发模板。"""
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if _flag_on(quote.get("quoteFileVoided") or quote.get("quote_file_voided")):
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return False
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return _flag_on(quote.get("quoteFileIssued") or quote.get("quote_file_issued"))
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def _flag_on(val: object) -> bool:
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"""主账布尔可能是 true / \"true\" / 1。"""
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if isinstance(val, str):
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return val.strip().lower() in {"1", "true", "yes"}
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return bool(val)
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def _collab_slot_empty(val: object) -> bool:
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"""协同项没写，或只写了横杠。横杠是摘要占位，不能当成已经填过。"""
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return str(val or "").strip() in {"", "-", "—", "－"}
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@@ -817,30 +843,45 @@ def apply_air_lock(
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instruction: str,
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option_no: str = "",
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airline: str = "",
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flight_no: str = "",
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) -> str:
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"""
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航线锁舱。
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舱位编号、航司、航班号没齐时只请补全，不调 TMS 锁舱，不标系统异常。
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三项齐了（话里写的优先，报价里已有的可以补上）才打主账锁舱。
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上次锁舱失败标过暂停的，航线再锁仍要打 TMS。
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"""
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if not is_airline(flow, sender_id):
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send_group_text(group_client_of(flow), chat_id, copy.air_airline_only_cabin())
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return "not_airline"
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# 锁舱是航线主动再试：即使工单因上次失败标了系统异常，也要再打 TMS，
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# 不能只回「TMS接口异常，IT运维排查中」。
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no = ticket_no(ticket)
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name = operator_name(flow, sender_id)
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view_quote = dict(ticket_view(ticket).get("quote") or {})
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air_quote = dict((view_quote.get("segment_quotes") or {}).get("AIR") or {})
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quote = air_quote or view_quote
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options = _air_options(quote)
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quote_id = _quote_id(quote)
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picked = (option_no or "").strip()
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if not picked and len(options) > 1:
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facts = dict(ticket_view(ticket).get("collab_facts") or {})
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if str(facts.get(_PENDING_LOCK) or "") != "1":
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flow.ledger.patch_collab_facts(
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work_order_no=no, facts={_PENDING_LOCK: "1"}, sender_id=sender_id
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)
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send_group_text(group_client_of(flow), chat_id, copy.air_ask_lock_option(options))
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return "wait_lock_option"
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if not picked and len(options) == 1:
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picked = str(options[0].get("optionNo") or options[0].get("option_no") or "").strip()
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facts = dict(ticket_view(ticket).get("collab_facts") or {})
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picked, air_code, flight = _resolve_lock_params(
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quote,
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facts,
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option_no=option_no,
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airline=airline,
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flight_no=flight_no,
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instruction=instruction,
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)
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missing = _missing_lock_labels(picked, air_code, flight)
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if missing and _quote_ready_for_lock(quote):
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_remember_partial_lock(
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flow,
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work_order_no=no,
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sender_id=sender_id,
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option_no=picked,
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airline=air_code,
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flight_no=flight,
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)
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send_group_text(group_client_of(flow), chat_id, copy.air_lock_need_params(missing))
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return "wait_lock_params"
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locker = getattr(flow.ledger, "lock_cabin", None)
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if not callable(locker):
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send_group_text(
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@@ -864,7 +905,8 @@ def apply_air_lock(
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sender_id=sender_id,
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operator_name=name,
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instruction_text=instruction,
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airline=(airline or "").strip(),
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airline=air_code,
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flight_no=flight,
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)
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or {},
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is_ok=lambda x: bool((x or {}).get("ok")),
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@@ -873,6 +915,20 @@ def apply_air_lock(
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if str(out.get("error") or "") == "no_quote":
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send_group_text(group_client_of(flow), chat_id, copy.air_lock_need_quote(no))
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return "no_quote"
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# 主账在出站前发现三项不齐：只请补，不当 TMS 故障，不通知 IT。
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reason_text = str(out.get("failReason") or "")
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if str(out.get("error") or "") == "lock_params_incomplete" or "锁舱参数不完整" in reason_text:
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labels = missing or _labels_from_incomplete_reason(reason_text)
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_remember_partial_lock(
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flow,
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work_order_no=no,
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sender_id=sender_id,
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option_no=picked,
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airline=air_code,
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flight_no=flight,
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)
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send_group_text(group_client_of(flow), chat_id, copy.air_lock_need_params(labels))
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return "wait_lock_params"
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# 多段是产品限制，不是 TMS 故障。只回原因，不标系统异常、不暂停工单。
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if str(out.get("error") or "") == "multi_no_lock":
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send_group_text(
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@@ -903,6 +959,8 @@ def apply_air_lock(
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conversation_target=chat_id,
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extra={
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"option_no": picked,
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"airline": air_code,
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"flight_no": flight,
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"instruction": instruction,
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"sender_id": sender_id,
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"operator_name": name,
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@@ -922,6 +980,9 @@ def apply_air_lock(
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_LOCK_QUOTE: quote_no,
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_LOCK_EXEC: exec_no,
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_PENDING_LOCK: "",
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_PENDING_LOCK_OPTION: "",
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_PENDING_LOCK_AIRLINE: "",
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_PENDING_LOCK_FLIGHT: "",
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},
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sender_id=sender_id,
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)
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@@ -1168,6 +1229,350 @@ def _is_product_quote(quote: dict[str, Any]) -> bool:
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return "航线" in src or "产品" in src
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_OPTION_RE = re.compile(r"AIR-?OPT-?\d+")
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_AIRLINE_AFTER_OPTION_RE = re.compile(r"AIR-?OPT-?\d+\s*([A-Z]{2})(?![A-Z0-9])")
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_AIRLINE_LABELED_CODE_RE = re.compile(
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r"航司(?:代码|二字码)?\s*[:：]?\s*(?:是|为)?\s*([A-Z]{2}|[A-Z]\d|\d[A-Z])(?![A-Z0-9])"
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)
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_AIRLINE_LABELED_NAME_RE = re.compile(
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r"航司(?:代码|二字码)?\s*[:：]?\s*(?:是|为)?\s*([\u4e00-\u9fffA-Za-z0-9]{2,12})"
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)
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_FLIGHT_LABELED_RE = re.compile(
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r"(?:航班号|航班)\s*[:：]?\s*(?:是|为)?\s*([A-Z]{2}\s*\d{2,4}|[A-Z]\d\s*\d{2,4}|\d[A-Z]\s*\d{2,4})"
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)
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_FLIGHT_TRAIL_RE = re.compile(
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r"AIR-?OPT-?\d+\s+(?:[A-Z]{2}\s+)?([A-Z]{2}\s*\d{2,4})"
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)
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_FLIGHT_LOOSE_RE = re.compile(r"(?<![A-Z0-9])(?!WO)([A-Z]{2}\d{2,4})(?!\d)")
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_AIRLINE_CODE_RE = re.compile(r"^(?:[A-Z]{2}|[A-Z]\d|\d[A-Z])$")
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_FLIGHT_CODE_RE = re.compile(r"^(?:[A-Z]{2}|[A-Z]\d|\d[A-Z])\d{2,4}$")
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# 口语航司名归一成二字码。认不出的原样留下，交给 TMS，不因此再追问。
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_AIRLINE_ALIASES = (
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("中国南方航空", "CZ"),
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("南方航空", "CZ"),
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("南航", "CZ"),
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("中国国际航空", "CA"),
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("国际航空", "CA"),
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("国航", "CA"),
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("中国东方航空", "MU"),
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("东方航空", "MU"),
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("东航", "MU"),
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("海南航空", "HU"),
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("海航", "HU"),
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("厦门航空", "MF"),
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("厦航", "MF"),
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("深圳航空", "ZH"),
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("深航", "ZH"),
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("四川航空", "3U"),
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("川航", "3U"),
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("山东航空", "SC"),
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("山航", "SC"),
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("春秋航空", "9C"),
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("吉祥航空", "HO"),
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("新加坡航空", "SQ"),
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("新航", "SQ"),
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("泰国航空", "TG"),
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("泰航", "TG"),
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("国泰航空", "CX"),
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("国泰", "CX"),
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("卡塔尔航空", "QR"),
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("顺丰航空", "O3"),
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)
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def lock_params_from_text(text: str) -> tuple[str, str, str]:
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"""
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从航线原话抽出舱位编号、航司、航班号。
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不要求「AIR-OPT01 CZ 航班CZ327」这一种写法。
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带「舱位 / 航司 / 航班」的说法、换顺序、航司用中文名，都认。
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本地对不上、话里又在补这三项时，再问模型。没说的不猜。
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"""
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option, airline, flight = _lock_params_local(text)
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if option and airline and flight:
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return option, airline, flight
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if not _should_ask_lock_model(text, option, airline, flight):
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return option, airline, flight
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got_opt, got_air, got_flight = _lock_params_from_model(text)
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return (
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option or got_opt,
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airline or _normalize_airline(got_air),
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flight or _normalize_flight(got_flight),
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)
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def text_has_lock_supplement(text: str) -> bool:
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"""这句话是在补锁舱三项，不是报价或闲聊。凑齐两项，或点名了舱位/航司/航班，都算。"""
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option, airline, flight = _lock_params_local(text)
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filled = sum(1 for item in (option, airline, flight) if item)
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if filled >= 2:
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return True
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raw = text or ""
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if filled < 1 or not any(word in raw for word in ("舱位", "航司", "航班")):
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return False
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from agent.routing.group_intent import text_is_staff_fee_quote
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return not text_is_staff_fee_quote(raw)
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def _lock_params_local(text: str) -> tuple[str, str, str]:
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"""按原话里的编号、标签和常见航司名收三项。不调模型。"""
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raw = text or ""
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blob = raw.upper()
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option = _option_from_blob(blob)
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flight = _flight_from_blob(blob)
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airline = _airline_from_text(raw, blob, option=option, flight=flight)
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return option, airline, flight
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def _option_from_blob(blob: str) -> str:
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found = _OPTION_RE.search(blob or "")
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if not found:
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return ""
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raw = found.group(0)
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if raw.startswith("AIROPT"):
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return "AIR-OPT" + raw[6:]
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return raw
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def _flight_from_blob(blob: str) -> str:
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labeled = _FLIGHT_LABELED_RE.search(blob or "")
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if labeled:
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return _normalize_flight(labeled.group(1))
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trailed = _FLIGHT_TRAIL_RE.search(blob or "")
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if trailed:
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return _normalize_flight(trailed.group(1))
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loose = _FLIGHT_LOOSE_RE.search(blob or "")
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if loose:
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return _normalize_flight(loose.group(1))
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return ""
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def _airline_from_text(raw: str, blob: str, *, option: str, flight: str) -> str:
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"""航司可以是二字码，也可以是「航司南航」这种说法。"""
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labeled = _AIRLINE_LABELED_CODE_RE.search(blob or "")
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if labeled:
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return labeled.group(1)
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named = _AIRLINE_LABELED_NAME_RE.search(raw or "")
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if named:
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token = named.group(1).strip()
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if token.upper() not in {"AIR", "OPT"} and not token.upper().startswith("AIR-OPT"):
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return _normalize_airline(token)
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after = _AIRLINE_AFTER_OPTION_RE.search(blob or "")
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if after:
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return after.group(1)
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# 没写「航司」二字时，只有这句话已经带了舱位或航班，才从航司名里认，避免报价句子被误伤。
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if option or flight:
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found = _alias_in_text(raw)
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if found:
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return found
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return ""
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def _normalize_flight(value: str) -> str:
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compact = re.sub(r"\s+", "", (value or "").upper())
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return compact if _FLIGHT_CODE_RE.match(compact) else ""
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def _normalize_airline(value: str) -> str:
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text = (value or "").strip()
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if not text:
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return ""
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upper = re.sub(r"\s+", "", text.upper())
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if _FLIGHT_CODE_RE.match(upper):
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return ""
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if _AIRLINE_CODE_RE.match(upper):
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return upper
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alias = _alias_in_text(text)
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if alias:
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return alias
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if re.fullmatch(r"[\u4e00-\u9fffA-Za-z0-9]{2,12}", text) and not text.upper().startswith("AIR"):
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return text
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return ""
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def _alias_in_text(text: str) -> str:
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raw = text or ""
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for name, code in _AIRLINE_ALIASES:
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if name in raw:
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return code
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return ""
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def _airline_ready(airline: str) -> bool:
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text = (airline or "").strip()
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if _AIRLINE_CODE_RE.match(text.upper()):
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return True
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return bool(_normalize_airline(text))
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def _should_ask_lock_model(text: str, option: str, airline: str, flight: str) -> bool:
|
||||
"""三项已经齐，或这句话根本没在说舱位，就不要再打模型。"""
|
||||
if option and airline and flight:
|
||||
return False
|
||||
raw = text or ""
|
||||
if any(word in raw for word in ("舱位", "航司", "航班")):
|
||||
return True
|
||||
blob = raw.upper()
|
||||
return "AIR-OPT" in blob or "AIROPT" in blob
|
||||
|
||||
|
||||
def _lock_params_from_model(text: str) -> tuple[str, str, str]:
|
||||
"""
|
||||
模型只抽舱位编号、航司、航班号。
|
||||
|
||||
网络未开或调用失败时当没抽到，群里继续按缺项追问。不在请求里猜。
|
||||
"""
|
||||
try:
|
||||
from agent.config import get_settings
|
||||
from agent.llm.http_client import LlmHttpClient
|
||||
from agent.llm.modes import LlmMode
|
||||
|
||||
settings = get_settings()
|
||||
if not (
|
||||
getattr(settings, "llm_allow_network", False)
|
||||
and getattr(settings, "llm_data_usage_confirmed", False)
|
||||
):
|
||||
return "", "", ""
|
||||
client = LlmHttpClient.from_settings(settings)
|
||||
data = client.chat(
|
||||
mode=LlmMode.EXTRACT_FIELDS,
|
||||
messages=[
|
||||
{
|
||||
"role": "system",
|
||||
"content": (
|
||||
"从航线这句话抽出锁舱三项。只回复一行 JSON，不要解释。"
|
||||
'键为 optionNo、airline、flightNo。没有的填空字符串。'
|
||||
"optionNo 是舱位编号，如 AIR-OPT01；airline 是航司二字码或航司名；"
|
||||
"flightNo 是航班号，如 CZ327。不要编造原文没有的值。"
|
||||
),
|
||||
},
|
||||
{"role": "user", "content": (text or "")[:500]},
|
||||
],
|
||||
)
|
||||
content = str((data or {}).get("content") or "")
|
||||
start = content.find("{")
|
||||
end = content.rfind("}")
|
||||
if start < 0 or end <= start:
|
||||
return "", "", ""
|
||||
payload = json.loads(content[start : end + 1])
|
||||
if not isinstance(payload, dict):
|
||||
return "", "", ""
|
||||
option = _option_from_blob(str(payload.get("optionNo") or "").upper())
|
||||
airline = _normalize_airline(str(payload.get("airline") or ""))
|
||||
flight = _normalize_flight(str(payload.get("flightNo") or ""))
|
||||
return option, airline, flight
|
||||
except Exception:
|
||||
logger.exception("锁舱三项模型抽取失败")
|
||||
return "", "", ""
|
||||
|
||||
|
||||
def _resolve_lock_params(
|
||||
quote: dict[str, Any],
|
||||
facts: dict[str, Any],
|
||||
*,
|
||||
option_no: str,
|
||||
airline: str,
|
||||
flight_no: str,
|
||||
instruction: str,
|
||||
) -> tuple[str, str, str]:
|
||||
"""
|
||||
拼出锁舱三项。
|
||||
|
||||
这一句里写的优先；没写的用上一句暂存的；再没有才用报价上已有的舱位。
|
||||
航司写成南航、东方航空这类名字时归一成二字码；归一不了也算已经补充，不再追问。
|
||||
"""
|
||||
said_opt, said_air, said_flight = lock_params_from_text(instruction)
|
||||
option = (option_no or said_opt or str(facts.get(_PENDING_LOCK_OPTION) or "")).strip()
|
||||
air = _normalize_airline(airline or said_air or str(facts.get(_PENDING_LOCK_AIRLINE) or ""))
|
||||
flight = _normalize_flight(flight_no or said_flight or str(facts.get(_PENDING_LOCK_FLIGHT) or ""))
|
||||
chosen = _option_row(quote, option)
|
||||
if chosen is None and not option:
|
||||
options = _air_options(quote)
|
||||
if len(options) == 1:
|
||||
chosen = options[0]
|
||||
option = str(chosen.get("optionNo") or chosen.get("option_no") or "").strip()
|
||||
if not _airline_ready(air) and chosen is not None:
|
||||
air = _normalize_airline(
|
||||
str(chosen.get("airlineCode") or chosen.get("airline") or "")
|
||||
)
|
||||
if not flight and chosen is not None:
|
||||
flight = _normalize_flight(str(chosen.get("flightNo") or chosen.get("flight_no") or ""))
|
||||
if not flight:
|
||||
flight = _normalize_flight(str(quote.get("flightNo") or quote.get("flight_no") or ""))
|
||||
if not _airline_ready(air):
|
||||
air = ""
|
||||
if not air and len(flight) >= 2 and flight[:2].isalpha():
|
||||
air = flight[:2]
|
||||
return option, air, flight
|
||||
|
||||
|
||||
def _option_row(quote: dict[str, Any], option_no: str) -> Optional[dict[str, Any]]:
|
||||
"""按舱位编号找报价里的那一条；对不上返回空。"""
|
||||
want = (option_no or "").strip().upper()
|
||||
if not want:
|
||||
return None
|
||||
for row in _air_options(quote):
|
||||
no = str(row.get("optionNo") or row.get("option_no") or "").strip().upper()
|
||||
if no == want:
|
||||
return row
|
||||
return None
|
||||
|
||||
|
||||
def _missing_lock_labels(option_no: str, airline: str, flight_no: str) -> list[str]:
|
||||
"""缺的中文名，顺序固定：舱位编号、航司、航班号。"""
|
||||
missing: list[str] = []
|
||||
if not (option_no or "").strip():
|
||||
missing.append("舱位编号")
|
||||
if not _airline_ready(airline):
|
||||
missing.append("航司")
|
||||
if not _FLIGHT_CODE_RE.match((flight_no or "").strip().upper()):
|
||||
missing.append("航班号")
|
||||
return missing
|
||||
|
||||
|
||||
def _labels_from_incomplete_reason(reason: str) -> list[str]:
|
||||
"""主账回了「缺少：…」时，按中文名收回缺项，丢掉英文字段名。"""
|
||||
found = [label for label in ("舱位编号", "航司", "航班号") if label in (reason or "")]
|
||||
return found or ["舱位编号", "航司", "航班号"]
|
||||
|
||||
|
||||
def _quote_ready_for_lock(quote: dict[str, Any]) -> bool:
|
||||
"""有总价、费用或报价编号才值得让航线补舱位。完全没报价仍走「还没有报价」。"""
|
||||
if str(quote.get("total") or "").strip() not in {"", "-"}:
|
||||
return True
|
||||
if quote.get("fee_lines") or quote.get("feeItems") or quote.get("departureCharges"):
|
||||
return True
|
||||
if _air_options(quote):
|
||||
return True
|
||||
return bool(str(quote.get("quoteId") or quote.get("quote_id") or "").strip())
|
||||
|
||||
|
||||
def _remember_partial_lock(
|
||||
flow: Any,
|
||||
*,
|
||||
work_order_no: str,
|
||||
sender_id: str,
|
||||
option_no: str,
|
||||
airline: str,
|
||||
flight_no: str,
|
||||
) -> None:
|
||||
"""先记下已经说清的项，下一句补齐后接着锁，不用重说。"""
|
||||
patcher = getattr(flow.ledger, "patch_collab_facts", None)
|
||||
if not callable(patcher):
|
||||
return
|
||||
patcher(
|
||||
work_order_no=work_order_no,
|
||||
facts={
|
||||
_PENDING_LOCK: "1",
|
||||
_PENDING_LOCK_OPTION: option_no,
|
||||
_PENDING_LOCK_AIRLINE: airline,
|
||||
_PENDING_LOCK_FLIGHT: flight_no,
|
||||
},
|
||||
sender_id=sender_id,
|
||||
)
|
||||
|
||||
|
||||
def _quote_id(quote: dict[str, Any]) -> str:
|
||||
return str(quote.get("quoteId") or quote.get("quote_id") or "").strip()
|
||||
|
||||
|
||||
Reference in New Issue
Block a user