空运协同里手工改费用、有起运地、锁舱失败或缺参会被误判,报价单已出后再激活又重发模板。按销售侧口径收紧这些分支,并让价格卡和未成交回执带上真实工单号。

Co-authored-by: Cursor <cursoragent@cursor.com>
This commit is contained in:
2026-10-08 18:05:29 +08:00
co-authored by Cursor
parent 43e633f359
commit 6141978a9e
25 changed files with 1347 additions and 98 deletions
+2 -1
View File
@@ -404,6 +404,7 @@ def handle_text_inquiry(
return info if ok else ""
from agent.policy.system_exception import (
cabin_failure_pause,
extract_work_order_nos,
reply_paused_ticket,
ticket_is_paused,
@@ -420,7 +421,7 @@ def handle_text_inquiry(
getter = getattr(ledger, "get_for_agent", None)
if callable(getter):
ticket = getter(work_order_no=no, sender_id=message.sender_id)
if ticket_is_paused(ticket):
if ticket_is_paused(ticket) and not cabin_failure_pause(ticket):
reply_paused_ticket(ticket=ticket, reply=reply)
logger.info("text_inquiry 暂停工单只回兜底 wo=%s sender=%s", no, message.sender_id)
return "system_exception_paused"