空运协同里手工改费用、有起运地、锁舱失败或缺参会被误判，报价单已出后再激活又重发模板。按销售侧口径收紧这些分支，并让价格卡和未成交回执带上真实工单号。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/handlers/air_group_collab.py

@@ -22,6 +22,8 @@ from agent.policy.air_group_ops import (
     apply_air_file,
     apply_air_lock,
     apply_air_quote,
+    lock_params_from_text,
+    text_has_lock_supplement,
     apply_air_release,
     apply_air_tms_choice,
     current_ticket,
@@ -229,10 +231,18 @@ def handle_air_group(
     if is_handoff_ticket(ticket):
         logger.info("air_group 转人工不再跟 chat=%s", chat_id)
         return "handoff_ignore"
-    from agent.policy.system_exception import reply_paused_ticket, ticket_is_paused
+    from agent.policy.system_exception import (
+        cabin_failure_pause,
+        reply_paused_ticket,
+        ticket_is_paused,
+    )
 
-    # 锁舱失败留下的暂停只拦还要打 TMS 的操作。成交、未成交和补原因不调用 TMS。
-    if ticket_is_paused(ticket) and not _deal_ignores_tms_pause(ticket, intent):
+    # 查价失败的暂停仍要拦住。锁舱/释放失败已经告诉过原因，不能挡住后面的报价和成交。
+    if (
+        ticket_is_paused(ticket)
+        and not cabin_failure_pause(ticket)
+        and not _deal_ignores_tms_pause(ticket, intent)
+    ):
         reply_paused_ticket(
             ticket=ticket,
             reply=lambda text: send_group_text(group_client_of(engine), chat_id, text),
@@ -310,6 +320,29 @@ def _handle_cabin(
     _ = injected_quote
     chat_id = message.chat_id
     if not work_order_no:
+        # 本群已经在锁这张单时，补舱位不用再报工单号。
+        bound = current_ticket(engine, chat_id)
+        if bound is not None and is_air_ticket(bound):
+            ticket = bound
+            if intent == INTENT_RELEASE:
+                return apply_air_release(
+                    flow=engine,
+                    ticket=ticket,
+                    sender_id=message.sender_id,
+                    chat_id=chat_id,
+                    instruction=message.content or "",
+                )
+            option_no, airline, flight_no = lock_params_from_text(message.content or "")
+            return apply_air_lock(
+                flow=engine,
+                ticket=ticket,
+                sender_id=message.sender_id,
+                chat_id=chat_id,
+                instruction=message.content or "",
+                option_no=option_no,
+                airline=airline,
+                flight_no=flight_no,
+            )
         send_group_text(group_client_of(engine), chat_id, copy.air_lock_need_work_order())
         return "cabin_need_work_order"
     ticket, phase = resolve_cabin_ticket(
@@ -328,15 +361,17 @@ def _handle_cabin(
             chat_id=chat_id,
             instruction=message.content or "",
         )
-    # 「WO…锁舱，锁AIR-OPT01 TH」要带上句中的舱位和航司，不能只靠报价里碰巧只有一条。
+    # 「锁 AIR-OPT01 CZ 航班CZ327」要带上舱位、航司、航班号。缺了先补，不能直接锁。
+    option_no, airline, flight_no = lock_params_from_text(message.content or "")
     return apply_air_lock(
         flow=engine,
         ticket=ticket,
         sender_id=message.sender_id,
         chat_id=chat_id,
         instruction=message.content or "",
-        option_no=_option_from_text(message.content or ""),
-        airline=_airline_from_text(message.content or ""),
+        option_no=option_no,
+        airline=airline,
+        flight_no=flight_no,
     )
 
 
@@ -373,19 +408,20 @@ def _handle_bound(
     if lost:
         return lost
     facts = dict(ticket_view(ticket).get("collab_facts") or {})
-    if intent == INTENT_PICK_OPTION or (
-        intent == INTENT_OTHER and str(facts.get("__pending_air_lock") or "") == "1"
-    ):
-        option = _option_from_text(message.content or "")
-        if option:
+    pending_lock = str(facts.get("__pending_air_lock") or "") == "1"
+    # 等补舱位时，报价/选线路等意图让路：话里带了舱位、航司或航班号就继续锁。
+    if intent == INTENT_PICK_OPTION or pending_lock or text_has_lock_supplement(message.content or ""):
+        option_no, airline, flight_no = lock_params_from_text(message.content or "")
+        if option_no or airline or flight_no:
             return apply_air_lock(
                 flow=engine,
                 ticket=ticket,
                 sender_id=message.sender_id,
                 chat_id=chat_id,
                 instruction=message.content or "",
-                option_no=option,
-                airline=_airline_from_text(message.content or ""),
+                option_no=option_no,
+                airline=airline,
+                flight_no=flight_no,
             )
     if intent in {INTENT_DEAL, INTENT_LOST, INTENT_NEGOTIATE}:
         outcome = {
@@ -421,6 +457,18 @@ def _handle_bound(
             sender_id=message.sender_id,
             chat_id=chat_id,
         )
+    from agent.policy.sea_group_ops import is_sales
+    from agent.routing.group_intent import resolve_price_intent
+
+    # 航线写出「空运费改为900」是报价。模型若判成调价，这里按说话人改回来。
+    priced = resolve_price_intent(
+        intent,
+        message.content or "",
+        sales=is_sales(ticket, message.sender_id),
+    )
+    if priced != intent:
+        logger.info("air_group 报价/调价改判 %s -> %s chat=%s", intent, priced, chat_id)
+        intent = priced
     if intent == INTENT_ADJUST:
         from agent.policy.quote_adjust_ops import apply_group_adjust
 
@@ -448,26 +496,3 @@ def _handle_bound(
     return "group_ignore"
 
 
-def _option_from_text(text: str) -> str:
-    """从「锁AIR-OPT01 TH」抽出舱位编号；不要把后面的航司码拼进 optionNo。"""
-    import re
-
-    m = re.search(r"AIR-?OPT-?\d+", (text or "").upper())
-    if not m:
-        return ""
-    raw = m.group(0)
-    # 统一成 TMS 常见写法 AIR-OPT01（中间可保留已有的第二根横杠）
-    if raw.startswith("AIROPT"):
-        return "AIR-OPT" + raw[6:]
-    return raw
-
-
-def _airline_from_text(text: str) -> str:
-    """从「AIR-OPT01 TH」抽出两位航司码；没有就不猜。"""
-    import re
-
-    blob = (text or "").upper()
-    m = re.search(r"AIR-?OPT-?\d+\s*([A-Z]{2})(?![A-Z0-9])", blob)
-    if m:
-        return m.group(1)
-    return ""