看板平均响应按协同分发统计；查价失败可从主账恢复；报价模板匹配与填表更稳，后台改名运营后台。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/tests/test_quote_template_match.py

@@ -143,6 +143,61 @@ class QuoteTemplateMatchTests(unittest.TestCase):
         self.assertIsNotNone(hit)
         self.assertEqual(hit.name, "跨境整车")
 
+    def test_land_admin_domestic_ftl_keyword_does_not_steal_cross(self) -> None:
+        """后台「国内整车」不得靠「整车」二字抢走跨境整车（WO202610030032）。"""
+        hit = pick_quote_template(
+            templates=[
+                {
+                    "templateId": "dom",
+                    "name": "国内陆运整车报价单",
+                    "bizType": "陆运",
+                    "keywords": ["国内整车"],
+                    "isDefault": False,
+                },
+                {
+                    "templateId": "xb",
+                    "name": "跨境整车报价单",
+                    "bizType": "陆运",
+                    "keywords": ["东南亚"],
+                    "isDefault": False,
+                },
+            ],
+            business_line="LAND",
+            facts={
+                "运输类型": "跨境整车",
+                "线路类别": "东南亚",
+                "运输分类": "普件(东南亚、中亚、中欧涉及国内+国外段)",
+                "起运港": "上海",
+                "目的港": "春疆货场",
+            },
+        )
+        self.assertIsNotNone(hit)
+        self.assertEqual(hit.name, "跨境整车报价单")
+
+    def test_land_admin_domestic_ftl_still_hits_domestic_type(self) -> None:
+        hit = pick_quote_template(
+            templates=[
+                {
+                    "templateId": "dom",
+                    "name": "国内陆运整车报价单",
+                    "bizType": "陆运",
+                    "keywords": ["国内整车"],
+                    "isDefault": False,
+                },
+                {
+                    "templateId": "xb",
+                    "name": "跨境整车报价单",
+                    "bizType": "陆运",
+                    "keywords": ["东南亚"],
+                    "isDefault": False,
+                },
+            ],
+            business_line="LAND",
+            facts={"运输类型": "国内运输整车", "线路类别": "国内长途/零担"},
+        )
+        self.assertIsNotNone(hit)
+        self.assertEqual(hit.name, "国内陆运整车报价单")
+
     def test_land_falls_back_to_default(self) -> None:
         hit = pick_quote_template(
             templates=[

inquiry-agent/tests/test_system_exception.py

@@ -22,8 +22,11 @@ from agent.policy.system_exception import (
     SystemExceptionEvent,
     call_with_retries,
     confirm_system_exception,
+    confirm_tms_quote_if_tech,
     extract_work_order_nos,
     is_tms_tech_failure,
+    query_tms_resilient,
+    recover_tms_query_from_ledger,
     should_mark_ticket,
     ticket_is_paused,
 )
@@ -196,6 +199,89 @@ class TestSystemExceptionRules(unittest.TestCase):
         self.assertEqual(out.get("classification"), "TMS_TECH_FAILURE")
 
 
+class TestTmsTimeoutRecoverPriced(unittest.TestCase):
+    """查到价但智能体超时：主账已有价则按成功续办，不标 TMS异常。"""
+
+    def setUp(self) -> None:
+        self.ledger = MemoryLedger()
+        created = self.ledger.create_ticket(
+            sender_id="sales1",
+            business_line="AIR",
+            facts={"起运港": "南京", "目的港": "吉隆坡", "品名": "茶叶"},
+        )
+        self.wo = str(created.get("work_order_no") or "")
+        self.ledger.upsert_quote(
+            work_order_no=self.wo,
+            quote={
+                "total": "CNY 5001.00",
+                "currency": "CNY",
+                "source": "TMS",
+                "source_label": "TMS标准报价",
+            },
+            to_status="已报价",
+        )
+
+    def test_recover_from_ledger_when_already_quoted(self) -> None:
+        got = recover_tms_query_from_ledger(self.ledger, work_order_no=self.wo)
+        self.assertIsNotNone(got)
+        assert got is not None
+        self.assertTrue(got.get("ok"))
+        self.assertTrue(got.get("has_price"))
+        self.assertTrue(got.get("recovered"))
+        self.assertIn("5001", str((got.get("quote") or {}).get("total") or ""))
+
+    def test_query_resilient_recovers_after_tech_fail(self) -> None:
+        self.ledger.query_tms = (  # type: ignore[method-assign]
+            lambda **_kwargs: {
+                "ok": False,
+                "classification": "TMS_TECH_FAILURE",
+                "has_price": False,
+                "quote": {},
+            }
+        )
+        out = query_tms_resilient(
+            self.ledger, work_order_no=self.wo, facts={"起运港": "南京", "目的港": "吉隆坡"}
+        )
+        self.assertTrue(out.get("ok"))
+        self.assertTrue(out.get("has_price"))
+        self.assertTrue(out.get("recovered"))
+        self.assertEqual(out.get("classification"), "HAS_PRICE")
+
+    def test_confirm_skips_mark_when_ledger_priced(self) -> None:
+        replies: list[str] = []
+        marked = confirm_tms_quote_if_tech(
+            ledger=self.ledger,
+            reply=replies.append,
+            work_order_no=self.wo,
+            tms={"ok": False, "classification": "TMS_TECH_FAILURE"},
+            sender_id="sales1",
+            ticket_status="询价中",
+        )
+        self.assertFalse(marked)
+        self.assertEqual(replies, [])
+        snap = self.ledger.get_for_agent(work_order_no=self.wo, sender_id="sales1")
+        self.assertFalse(str(snap.get("system_exception") or "").strip())
+
+    def test_true_tech_fail_still_marks_when_no_price(self) -> None:
+        created = self.ledger.create_ticket(
+            sender_id="sales2",
+            business_line="AIR",
+            facts={"起运港": "南京", "目的港": "吉隆坡", "品名": "茶叶"},
+        )
+        wo2 = str(created.get("work_order_no") or "")
+        replies: list[str] = []
+        marked = confirm_tms_quote_if_tech(
+            ledger=self.ledger,
+            reply=replies.append,
+            work_order_no=wo2,
+            tms={"ok": False, "classification": "TMS_TECH_FAILURE"},
+            sender_id="sales2",
+            ticket_status="询价中",
+        )
+        self.assertTrue(marked)
+        self.assertTrue(any("TMS接口异常" in x for x in replies))
+
+
 class TestConfirmSystemException(unittest.TestCase):
     def setUp(self) -> None:
         self.ledger = MemoryLedger()