看板平均响应按协同分发统计；查价失败可从主账恢复；报价模板匹配与填表更稳，后台改名运营后台。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/sea_text_flow.py

@@ -416,6 +416,7 @@ class SeaTextInquiryFlow(AirTextInquiryFlow):
         from agent.policy.system_exception import (
             confirm_tms_quote_if_tech,
             query_tms_resilient,
+            recover_tms_query_from_ledger,
         )
 
         tms = query_tms_resilient(
@@ -443,12 +444,16 @@ class SeaTextInquiryFlow(AirTextInquiryFlow):
             ):
                 self.drop_current_bookmark(sender_id)
                 return "system_exception"
-            if tms.get("classification") == "TMS_QUERY_INCOMPLETE":
-                logger.warning("tms.query 未出站 wo=%s class=%s", no, tms.get("classification"))
-            reply("TMS 查询失败，请稍后重试。工单已创建：" + no)
-            sess.phase = "tms_tech"
-            self._save(sess)
-            return "tms_tech"
+            recovered = recover_tms_query_from_ledger(self._ledger, work_order_no=no)
+            if recovered is not None:
+                tms = recovered
+            else:
+                if tms.get("classification") == "TMS_QUERY_INCOMPLETE":
+                    logger.warning("tms.query 未出站 wo=%s class=%s", no, tms.get("classification"))
+                reply("TMS 查询失败，请稍后重试。工单已创建：" + no)
+                sess.phase = "tms_tech"
+                self._save(sess)
+                return "tms_tech"
         if not tms.get("has_price"):
             self._emit_tms_miss(reply, no)
             sess.phase = "tms_miss"