员工岗位可重新启用；调价认空运航线；会话存档跳号补拉；陆运报价按车型列回填

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/air_text_flow.py

@@ -2264,6 +2264,26 @@ class AirTextInquiryFlow:
             )
         return phase
 
+    def abandon_orphan_lost_wait(self, sess: FlowSession) -> None:
+        """
+        主账已无此单，但仍停在「等未成交原因」：丢掉书签与进程内索引。
+
+        清数后常见：Redis 还挂着 WO，下一句永远 patch 失败，新询价也被抢走。
+        """
+        sid = (sess.sender_id or "").strip()
+        no = (sess.work_order_no or "").strip()
+        if sid:
+            with self._lock:
+                self._by_sender.pop(sid, None)
+            self._delete_bookmark(sid)
+        if no:
+            with self._lock:
+                self._by_ticket.pop(no, None)
+                upper = no.upper()
+                for key in list(self._by_ticket.keys()):
+                    if (key or "").upper() == upper:
+                        self._by_ticket.pop(key, None)
+
     def _capture_lost_reason(self, sess: FlowSession, text: str, reply: ReplyFn) -> str:
         """私聊未成交后收下原因，不再追问。"""
         from agent.policy.deal_outcome import capture_lost_reason
@@ -2274,6 +2294,16 @@ class AirTextInquiryFlow:
             reason=text,
         )
         if not result.get("ok"):
+            err = str(result.get("error") or "").strip()
+            # 清数后主账无单：不能再死循环「请再发一句」，否则挡死新询价。
+            if err in {"ticket_not_found", "not_found"}:
+                no = (sess.work_order_no or "").strip()
+                self.abandon_orphan_lost_wait(sess)
+                reply(
+                    f"工单 {no or ''} 已不在系统中（可能已清数），无需再补未成交原因。"
+                    "请直接发起新询价。"
+                )
+                return "orphan_cleared"
             reply("未成交原因没有记下，请再发一句。")
             return "wait_lost_reason"
         sess.phase = "done"