员工岗位可重新启用；调价认空运航线；会话存档跳号补拉；陆运报价按车型列回填

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/jobs/event_exception_poll.py

@@ -202,10 +202,12 @@ def _handle_one(
     watchers = [dict(x) for x in (row.get("watchers") or []) if isinstance(x, dict)]
     sales = _ticket_sales(row, watchers)
     people = pick_mentions(wait_kind=kind, sales=sales, members=watchers, business_line=line)
-    # 空运群往往只绑了群号，成员列表是空的，群里就找不到航线岗，话术会落成「相关人员」。
-    # 只补航线超时。销售超时不能改去 @ 航线，只 @ 本单销售。
-    if kind == WAIT_AIR_QUOTE and not people:
-        people = _airline_staff_mentions(book)
+    # 空运群往往只绑了群号；且航线超时必须按本单「负责线路」点名，禁止整岗广播。
+    # 与激活摘要 resolve_air_mentions 同口径。销售超时不能改去 @ 航线。
+    if kind == WAIT_AIR_QUOTE:
+        route_people = _airline_staff_mentions(book, facts=facts)
+        if route_people:
+            people = route_people
     names = [str(p.get("name") or "").strip() for p in people if str(p.get("name") or "").strip()]
     chat_id = str(row.get("collab_chat_id") or row.get("collabChatId") or "").strip()
     where = conversation_of(wait_kind=kind, collab_chat_id=chat_id)
@@ -295,22 +297,42 @@ def _ticket_sales(row: dict[str, Any], watchers: list[dict[str, Any]]) -> dict[s
     return matched
 
 
-def _airline_staff_mentions(book: Any) -> list[dict[str, Any]]:
+def _airline_staff_mentions(
+    book: Any,
+    *,
+    facts: dict[str, Any] | None = None,
+) -> list[dict[str, Any]]:
     """
-    主账按岗位列出启用的航线同事。
+    主账列出启用航线·空运，再按本单负责线路过滤。
 
-    只在群成员里没有航线岗时调用。主账失败或没有这个接口时返回空，话术仍用「相关人员」。
-    不写工单。可与巡检线程并发，每次只读这一单的员工名单。
+    与空运群激活摘要同口径：对上起运/目的（或空运全线）；对不上则只留全线。
+    主账失败或没有接口时返回空，话术仍用「相关人员」。不写工单。
     """
+    from agent.policy.deal_followup import air_staff_route_matches
+
     lister = getattr(book, "list_staff_by_role", None)
     if not callable(lister):
         return []
     try:
-        rows = list(lister(role_code="air") or [])
+        rows = [dict(x) for x in (lister(role_code="air") or []) if isinstance(x, dict)]
     except Exception:
         logger.exception("事件异常列航线岗失败")
         return []
-    return mentions_for_role(rows, role_code="air")
+    matched = [
+        r
+        for r in rows
+        if air_staff_route_matches(routes=str(r.get("routes") or ""), facts=facts)
+    ]
+    if not matched:
+        matched = [
+            r
+            for r in rows
+            if any(
+                t.strip() in {"空运全线", "全线"}
+                for t in str(r.get("routes") or "").replace("，", ",").replace("、", ",").split(",")
+            )
+        ]
+    return mentions_for_role(matched, role_code="air")
 
 
 def _send_app_cards(