空运锁舱按报价来源出站，航线回 2 视为不用 TMS。补陆运常用线路超时，海运举例行不再当成已选分类。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/ledger/memory_ledger.py

@@ -21,6 +21,20 @@ logger = logging.getLogger(__name__)
 _SHANGHAI = ZoneInfo("Asia/Shanghai")
 
 
+def _memory_quote_can_lock(quote: dict[str, Any]) -> bool:
+    """单测锁舱：有 TMS 编号，或有人工总价/费用，才算有报价。不编造编号。"""
+    src = dict(quote or {})
+    label = str(src.get("source_label") or src.get("sourceLabel") or "")
+    if "确认" in label and "TMS" in label.upper():
+        return bool(str(src.get("quoteId") or "").strip()) and not str(src.get("quoteId") or "").upper().startswith("QT-")
+    if str(src.get("total") or "").strip() not in {"", "-"}:
+        return True
+    if src.get("fee_rows") or src.get("fee_lines") or src.get("feeItems") or src.get("departureCharges"):
+        return True
+    quote_id = str(src.get("quoteId") or "").strip()
+    return bool(quote_id) and not quote_id.upper().startswith("QT-WO")
+
+
 @dataclass
 class MemoryTicket:
     """内存工单。"""
@@ -818,11 +832,20 @@ class MemoryLedger:
         no = (work_order_no or "").strip()
         ticket = self.get_ticket(work_order_no=no)
         quote = dict(ticket.quote or {}) if ticket else {}
+        if not _memory_quote_can_lock(quote):
+            return {
+                "ok": False,
+                "error": "no_quote",
+                "failReason": "这张单还没有报价，不能锁舱",
+            }
+        quote_id = str(quote.get("quoteId") or "").strip()
+        if quote_id.upper().startswith("QT-WO"):
+            quote_id = ""
         return {
             "ok": True,
             "status": "LOCKED",
             "lockId": f"CA-{no}-LOCK",
-            "quoteId": str(quote.get("quoteId") or f"QT-{no}"),
+            "quoteId": quote_id,
             "optionNo": option_no,
             "tmsRequestId": f"TMS-LOCK-{no}",
         }

inquiry-agent/agent/policy/air_group_ops.py

@@ -680,10 +680,8 @@ def apply_air_lock(
             )
         send_group_text(group_client_of(flow), chat_id, copy.air_ask_lock_option(options))
         return "wait_lock_option"
-    if not picked and options:
+    if not picked and len(options) == 1:
         picked = str(options[0].get("optionNo") or options[0].get("option_no") or "").strip()
-    if not picked:
-        picked = "AIR-OPT-01"
     locker = getattr(flow.ledger, "lock_cabin", None)
     if not callable(locker):
         send_group_text(
@@ -712,6 +710,9 @@ def apply_air_lock(
         is_ok=lambda x: bool((x or {}).get("ok")),
     )
     if not out.get("ok"):
+        if str(out.get("error") or "") == "no_quote":
+            send_group_text(group_client_of(flow), chat_id, copy.air_lock_need_quote(no))
+            return "no_quote"
         why = copy.air_cabin_fail_reason(
             tms_reason=str(out.get("failReason") or out.get("error") or ""),
             flight_date=_ticket_flight_date(ticket),

inquiry-agent/agent/policy/event_exception.py

@@ -36,6 +36,7 @@ _SALES_CODES = {
 }
 
 _LAND_PRODUCT_CODES = {
+    "普件(常用线路/常规车型)": "land_common",
     "普件(东南亚、中港常用线路/常规车型)": "land_hk_common",
     "普件(东南亚、中亚、中欧涉及国内+国外段)": "land_hk_cross",
     "普件(东南亚、中亚、中欧涉及境外段清派等特殊要求)": "land_hk_special",

inquiry-agent/agent/policy/inquiry_copy.py

@@ -2811,8 +2811,13 @@ def air_fields_denied() -> str:
 
 
 def air_no_tms_quote_to_lock(work_order_no: str) -> str:
+    return air_lock_need_quote(work_order_no)
+
+
+def air_lock_need_quote(work_order_no: str) -> str:
+    """没有任何报价时的锁舱拒绝。不提 TMS，避免把人工报价说成没报价。"""
     no = (work_order_no or "").strip()
-    return f"工单{no}还没有可锁的 TMS 报价，不能锁舱。"
+    return f"工单{no}还没有报价，不能锁舱。"
 
 
 def air_ask_lock_option(options: list) -> str:
@@ -2857,7 +2862,7 @@ def air_lock_fail(*, work_order_no: str, operator: str, reason: str) -> str:
 def air_cabin_fail_reason(*, tms_reason: str = "", flight_date: str = "", today: str = "") -> str:
     """
     锁舱/释放失败原因：原样回 TMS 的 failReason。
-    没有报价也可以锁舱，禁止改写成「报价选项不存在」或「航班已起飞」。
+    禁止改写成「报价选项不存在」或「航班已起飞」。
     flight_date / today 只为兼容旧调用，不再用来改写原文。
     """
     _ = flight_date

inquiry-agent/agent/routing/air_group_intent.py

@@ -22,6 +22,7 @@ from agent.routing.group_intent import (
     INTENT_NEGOTIATE,
     INTENT_OTHER,
     INTENT_QUOTE,
+    _exact_tms_choice,
     _hint_confirm_tms,
     _hint_deal_outcome,
     _hint_tms_choice,
@@ -94,6 +95,10 @@ def classify_air_group_text(
     locked = _hint_lock_or_release(raw)
     if locked:
         return locked
+    # 本单已有 TMS 报价时，航线回「2」是选不用 TMS，不是把价格改成 2。
+    exact = _exact_tms_choice(raw)
+    if exact:
+        return exact
     # wo_plus_deal_not_activate：工单号+成交跟进同一句先关单，不能只当激活。
     closed = _hint_deal_outcome(raw)
     if copy.extract_work_order_no(raw) and closed:

inquiry-agent/agent/routing/group_intent.py

@@ -134,6 +134,10 @@ def classify_group_text(
     raw = (text or "").strip()
     if not raw:
         return INTENT_OTHER
+    # 问句让回 1 或 2。整句就是选项时先认，不能把「2」抽成价格。
+    exact = _exact_tms_choice(raw)
+    if exact:
+        return exact
     try:
         from agent.config import get_settings
 
@@ -184,7 +188,20 @@ def classify_group_text(
 
 
 def _norm_intent_text(text: str) -> str:
-    return (text or "").replace(" ", "").replace("　", "").lower()
+    """去掉空格和 @询价小助手，方便整句就是「2」时对上选项。"""
+    blob = (text or "").replace(" ", "").replace("　", "").lower()
+    blob = blob.replace("@询价小助手", "").replace("询价小助手", "")
+    return blob.strip()
+
+
+def _exact_tms_choice(text: str) -> str:
+    """整句只是 1 / 2 / 第一个 / 第二个。这是在选题，不是报价金额。"""
+    blob = _norm_intent_text(text)
+    if blob in _KEEP_CHOICE:
+        return INTENT_KEEP_TMS
+    if blob in _DROP_CHOICE:
+        return INTENT_DROP_TMS
+    return ""
 
 
 def _hint_confirm_tms(text: str) -> str:

inquiry-agent/agent/schema/land_options.py

@@ -28,6 +28,7 @@ ROUTES = (
     "东南亚",
 )
 LAND_CLASSES = (
+    "普件(常用线路/常规车型)",
     "普件(东南亚、中港常用线路/常规车型)",
     "普件(东南亚、中亚、中欧涉及国内+国外段)",
     "普件(东南亚、中亚、中欧涉及境外段清派等特殊要求)",

inquiry-agent/agent/schema/sea_options.py

@@ -8,8 +8,13 @@
 
 from __future__ import annotations
 
+import re
+
 SEA_CLASSES = ("Port to Port", "其他")
 
+# 补问清单下一行「(如：Port to Port、其他）」只是举例，不能当成销售已选。
+_CLARIFY_EXAMPLE_LINE = re.compile(r"^\s*[（(]如\s*[:：]")
+
 # 长词优先，避免 P2P 误伤其它词；门到门不在名单里。
 _ALIASES = (
     ("port to port", "Port to Port"),
@@ -29,9 +34,16 @@ def canonicalize_sea_class(raw: str) -> str:
     text = (raw or "").strip()
     if not text:
         return ""
-    lowered = text.lower()
+    # 企微常把空格发成不换行空格，Port to Port 对不上普通空格就会整段丢掉。
+    folded = re.sub(r"\s+", " ", text).strip()
+    lowered = folded.lower()
+    squashed = re.sub(r"\s+", "", lowered)
+    if "port to port" in lowered or "porttoport" in squashed:
+        return "Port to Port"
     for needle, canon in _ALIASES:
-        if needle in lowered or needle in text:
+        if needle == "port to port":
+            continue
+        if needle in lowered or needle in text or needle in squashed:
             return canon
     stripped = text.replace("运输分类", "").replace("：", "").replace(":", "").strip()
     if stripped in SEA_CLASSES:
@@ -39,15 +51,23 @@ def canonicalize_sea_class(raw: str) -> str:
     return ""
 
 
+def _without_clarify_examples(text: str) -> str:
+    """丢掉补问举例行。销售只在冒号后作答，「(如：…)」整行不参与判断。"""
+    return "\n".join(
+        line for line in (text or "").splitlines() if not _CLARIFY_EXAMPLE_LINE.match(line)
+    )
+
+
 def harvest_sea_class(text: str, current: dict[str, str] | None = None) -> dict[str, str]:
     """
     当前句能认则覆盖；认不出则保留已有标准值。
 
     参数：本轮原文、已有 facts。返回合并后的 facts 副本。
-    非法旧值会丢掉，避免「门到门」一直占着必填位。
+    举例行「(如：Port to Port、其他）」先丢掉，避免示例里的 Port to Port 盖掉冒号后的「其它」。
+    「其它」与「其他」都收成「其他」。非法旧值会丢掉，避免「门到门」一直占着必填位。
     """
     merged = dict(current or {})
-    found = canonicalize_sea_class(text or "")
+    found = canonicalize_sea_class(_without_clarify_examples(text or ""))
     if found:
         merged["运输分类"] = found
         return merged