修好多段含空运的群跟单、锁舱话术、相册报价通道，以及附件上传成功后电脑端关不掉 H5。

多段激活后无需再带工单号；含空运群回复走机器人；复制补问清单时空货好时间不再吃成下一行编号。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/air_group_ops.py

@@ -873,6 +873,14 @@ def apply_air_lock(
         if str(out.get("error") or "") == "no_quote":
             send_group_text(group_client_of(flow), chat_id, copy.air_lock_need_quote(no))
             return "no_quote"
+        # 多段是产品限制，不是 TMS 故障。只回原因，不标系统异常、不暂停工单。
+        if str(out.get("error") or "") == "multi_no_lock":
+            send_group_text(
+                group_client_of(flow),
+                chat_id,
+                copy.multi_air_lock_unsupported(work_order_no=no, operator=name),
+            )
+            return "multi_lock_unsupported"
         why = copy.air_cabin_fail_reason(
             tms_reason=str(out.get("failReason") or out.get("error") or ""),
             flight_date=_ticket_flight_date(ticket),

inquiry-agent/agent/policy/inquiry_copy.py

@@ -2384,8 +2384,14 @@ def adjust_ineligible(reason: str) -> str:
     return "当前工单还没有可调的报价，不能按这套调价。"
 
 
-def adjust_only_sales() -> str:
-    return "只有这张单的销售能调价。航线/产品请继续报价，价格未改。"
+def adjust_only_sales(*, air_room: bool = False) -> str:
+    """
+    群里不是这张单的销售在发调价。价格不改。
+
+    空运群称呼航线；海运、陆运称呼产品。两句用句号分开，避免连成一句。
+    """
+    who = "航线" if air_room else "产品"
+    return f"只有这张单的销售能调价。{who}请继续报价，价格未改。"
 
 
 def adjust_group_body(quote: dict[str, Any] | None, business_line: str = "") -> str:
@@ -3071,6 +3077,32 @@ def air_lock_ok(
     )
 
 
+# 多段里有空运段时，航线锁舱的失败原因。产品暂不支持，不当 TMS 故障。
+MULTI_LOCK_UNSUPPORTED = "多段询价，暂时不支持锁舱"
+# 后台锁舱失败模板末尾常有「已通知IT…请稍等」。多段这条要整句拿掉。
+_IT_NOTICE_LINE = re.compile(r"已通知\s*IT[^\n。]*。?")
+
+
+def multi_air_lock_unsupported(*, work_order_no: str, operator: str) -> str:
+    """
+    多段含空运、航线锁舱时的群回复。
+
+    抬头、操作人、失败原因仍走锁舱失败模板，只去掉通知 IT 那句。
+    不打主账、不标系统异常。
+    """
+    text = air_lock_fail(
+        work_order_no=work_order_no,
+        operator=operator,
+        reason=MULTI_LOCK_UNSUPPORTED,
+    )
+    kept: list[str] = []
+    for line in text.splitlines():
+        cleaned = _IT_NOTICE_LINE.sub("", line).strip()
+        if cleaned:
+            kept.append(cleaned)
+    return "\n".join(kept).strip()
+
+
 def air_lock_fail(*, work_order_no: str, operator: str, reason: str) -> str:
     """空运锁舱失败。后台 inquiring.air_lock_fail。"""
     why = (reason or "").strip() or "TMS未返回原因"
@@ -3256,7 +3288,7 @@ def system_exception_alert_payload(
     """
     系统异常通知卡：走询价消息服务，不走询价小助手。
 
-    五行对齐现网示例：异常类型、接口/服务、错误码、影响范围、发生时间。
+    五行：异常类型、接口/服务、报错原因、影响范围、发生时间。
     标题不加 [test]：运维要看的就是这张卡本身，test_prefix 仅保留兼容入参。
     """
     no = (work_order_no or "").strip() or "无"
@@ -3265,7 +3297,7 @@ def system_exception_alert_payload(
     rows = [
         {"keyname": "异常类型", "value": (exception_type or "").strip() or "-"},
         {"keyname": "接口/服务", "value": (service or "").strip() or "-"},
-        {"keyname": "错误码", "value": (error_code or "").strip() or "-"},
+        {"keyname": "报错原因", "value": (error_code or "").strip() or "-"},
         {"keyname": "影响范围", "value": system_exception_impact(step)},
         {"keyname": "发生时间", "value": (occurred_at or "").strip() or "-"},
     ]
@@ -3306,7 +3338,7 @@ def system_exception_alert_text(
         f"关联工单 {no}",
         f"异常类型：{(exception_type or '').strip() or '-'}",
         f"接口/服务：{(service or '').strip() or '-'}",
-        f"错误码：{(error_code or '').strip() or '-'}",
+        f"报错原因：{(error_code or '').strip() or '-'}",
         f"影响范围：{system_exception_impact(step)}",
         f"发生时间：{(occurred_at or '').strip() or '-'}",
     ]

inquiry-agent/agent/policy/multi_group_ops.py

@@ -11,7 +11,8 @@ from __future__ import annotations
 
 import json
 import logging
-from typing import Any, Callable, Optional
+from contextlib import contextmanager
+from typing import Any, Callable, Iterator, Optional
 
 from agent.llm.extract_text import extract_collab_fields, extract_product_quote
 from agent.policy import inquiry_copy as copy
@@ -20,6 +21,7 @@ from agent.policy.sea_group_ops import (
     apply_group_deal,
     group_client_of,
     is_sales,
+    override_group_client,
     send_filled_sheet,
     send_group_text,
     ticket_no,
@@ -33,6 +35,24 @@ _ROLE_MODE = {"sea": "SEA", "land": "LAND", "air": "AIR"}
 SheetFn = Callable[..., dict[str, Any]]
 
 
+@contextmanager
+def bot_sender_when_air_multi(ticket: object) -> Iterator[None]:
+    """
+    含空运的多段用的是机器人原来的群。应用接口发不进这个群，报价和模板都会没反应。
+
+    这一次出站改走机器人桥，发完还原。没有空运段的多段仍用应用自己建的群，这里不动。
+    只影响当前线程，不改流程上缓存的客户端。
+    """
+    if not includes_air(load_segments(ticket)):
+        yield
+        return
+    from agent.channel.aibot.reply import AibotReplyClient
+
+    logger.info("multi.outbound 含空运走机器人桥 wo=%s", ticket_no(ticket))
+    with override_group_client(AibotReplyClient()):
+        yield
+
+
 def ticket_is_multi(ticket: object) -> bool:
     """主账业务线是多段联运。"""
     view = ticket_view(ticket)
@@ -257,8 +277,17 @@ def _save_segment_quote(
 
 
 def _cabin(flow: Any, ticket: object, chat_id: str, sender_id: str, text: str, intent: str) -> str:
-    """空运段的锁舱、释放走现有空运规则，不挡住其他段报价。"""
-    from agent.policy.air_group_ops import apply_air_lock, apply_air_release
+    """
+    多段含空运时的锁舱、释放。
+
+    锁舱暂不支持：只回复失败原因，不打 TMS，也不标系统异常。
+    释放仍走空运规则。调用方已确认本单含空运段。群消息在 Worker 线程发出。
+    """
+    from agent.policy.air_group_ops import (
+        apply_air_release,
+        is_airline,
+        operator_name,
+    )
 
     if intent == "release":
         return apply_air_release(
@@ -268,13 +297,20 @@ def _cabin(flow: Any, ticket: object, chat_id: str, sender_id: str, text: str, i
             chat_id=chat_id,
             instruction=text,
         )
-    return apply_air_lock(
-        flow=flow,
-        ticket=ticket,
-        sender_id=sender_id,
-        chat_id=chat_id,
-        instruction=text,
+    if not is_airline(flow, sender_id):
+        send_group_text(group_client_of(flow), chat_id, copy.air_airline_only_cabin())
+        return "not_airline"
+    no = ticket_no(ticket)
+    send_group_text(
+        group_client_of(flow),
+        chat_id,
+        copy.multi_air_lock_unsupported(
+            work_order_no=no,
+            operator=operator_name(flow, sender_id),
+        ),
     )
+    logger.info("multi.lock unsupported wo=%s sender=%s", no, sender_id)
+    return "multi_lock_unsupported"
 
 
 def _cabin_intent(text: str) -> str:

inquiry-agent/agent/policy/quote_adjust_ops.py

@@ -260,7 +260,14 @@ def apply_group_adjust(
         send_group_text(client, room, copy.adjust_ineligible("no_quote"))
         return "adjust_blocked"
     if not is_sales(ticket, sender_id):
-        send_group_text(client, room, copy.adjust_only_sales())
+        line = str(view.get("business_line") or view.get("businessLine") or "").upper()
+        air_room = line == "AIR"
+        if line == "MULTI":
+            from agent.policy.multi_group_ops import load_segments
+            from agent.policy.multi_segments import includes_air
+
+            air_room = includes_air(load_segments(ticket))
+        send_group_text(client, room, copy.adjust_only_sales(air_room=air_room))
         return "adjust_not_sales"
     current = _current_quote(view, sess)
     names = [str(r.get("name") or "") for r in adjustable_rows(current)]

inquiry-agent/agent/policy/sea_group_ops.py

@@ -9,7 +9,9 @@ from __future__ import annotations
 
 import json
 import logging
-from typing import Any, Optional
+from contextlib import contextmanager
+from contextvars import ContextVar
+from typing import Any, Iterator, Optional
 
 from agent.llm.extract_text import extract_collab_fields, extract_product_quote
 from agent.policy.quote_overlay import overlay_labeled_facts
@@ -244,14 +246,40 @@ def filename_is_excel_pdf(name: str) -> bool:
     return any(raw.endswith(ext) for ext in EXCEL_PDF)
 
 
+# 这一次群出站临时改用的客户端。只在当前线程有效，不改流程单例上的企微客户端。
+_outbound_client: ContextVar[Any] = ContextVar("inquiry_group_outbound_client", default=None)
+
+
 def group_client_of(flow: Any) -> Any:
-    """正式路径没有注入客户端时，走流程自己的默认企微客户端。"""
+    """
+    取这一次群出站用的客户端。
+
+    有临时指定时用指定的（含空运的多段要走机器人桥）。
+    没有时走流程自己的客户端；正式路径默认是应用发群。
+    """
+    override = _outbound_client.get()
+    if override is not None:
+        return override
     getter = getattr(flow, "group_client", None)
     if callable(getter):
         return getter()
     return getattr(flow, "_group_client", None)
 
 
+@contextmanager
+def override_group_client(client: Any) -> Iterator[None]:
+    """
+    这一次群出站改用指定客户端，用完还原。
+
+    只影响当前线程。不改流程单例，海运自己建的群不会被别的工单抢走客户端。
+    """
+    token = _outbound_client.set(client)
+    try:
+        yield
+    finally:
+        _outbound_client.reset(token)
+
+
 def _archive_seat_ids(flow: Any) -> set[str]:
     """会话存档账号（测服 AI001 / 询价机器人）不能出现在群 @ 里。"""
     seats: set[str] = {"AI001", "询价机器人"}