落地系统异常：大模型/TMS/建群故障停住本单并告警，后台可重试失败步骤。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/tests/test_sea_text_inquiry.py

@@ -622,9 +622,12 @@ class SeaTmsCardTests(unittest.TestCase):
             injected_facts=facts,
             injected_mode="SEA",
         )
-        self.assertEqual(phase, "tms_tech")
-        self.assertIn("TMS 查询失败", "\n".join(self.replies))
+        self.assertEqual(phase, "system_exception")
+        self.assertIn("TMS接口异常，IT运维排查中", "\n".join(self.replies))
         self.assertNotIn(copy.BTN_PULL_COLLAB, "\n".join(self.replies))
+        tickets = list(self.flow._ledger._tickets.values())
+        self.assertTrue(tickets)
+        self.assertEqual(tickets[-1].system_exception, "TMS异常")
 
 
 class SeaSkipAndPullTests(unittest.TestCase):