落地系统异常：大模型/TMS/建群故障停住本单并告警，后台可重试失败步骤。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/sea_text_flow.py

@@ -113,6 +113,17 @@ class SeaTextInquiryFlow(AirTextInquiryFlow):
             allow_b=allow_b,
             chat_fn=chat_fn,
         )
+        from agent.policy.system_exception import handle_extract_tech_fail
+
+        llm_phase = handle_extract_tech_fail(
+            snap=snap,
+            ledger=self._ledger,
+            reply=reply,
+            sender_id=sender_id,
+            sess=sess,
+        )
+        if llm_phase:
+            return llm_phase
         mode = (snap.get("business_line") or "").upper()
         facts = dict(snap.get("facts") or {})
         if sess and sess.phase in {"clarify", "need_mode"}:
@@ -263,7 +274,14 @@ class SeaTextInquiryFlow(AirTextInquiryFlow):
         self._wait_inquiry_sent(str(out_id), work_order_no=no)
 
         tms_facts = dict(assemble_sea_query(facts).get("tms_facts") or facts)
-        tms = self._ledger.query_tms(work_order_no=no, facts=tms_facts, business_line="SEA")
+        from agent.policy.system_exception import (
+            confirm_tms_quote_if_tech,
+            query_tms_resilient,
+        )
+
+        tms = query_tms_resilient(
+            self._ledger, work_order_no=no, facts=tms_facts, business_line="SEA"
+        )
         sess = FlowSession(
             sender_id=sender_id,
             thread_id=sender_id,
@@ -276,6 +294,16 @@ class SeaTextInquiryFlow(AirTextInquiryFlow):
             wait_version=1,
         )
         if not tms.get("ok"):
+            if confirm_tms_quote_if_tech(
+                ledger=self._ledger,
+                reply=reply,
+                work_order_no=no,
+                tms=tms,
+                sender_id=sender_id,
+                ticket_status="询价中",
+            ):
+                self.drop_current_bookmark(sender_id)
+                return "system_exception"
             if tms.get("classification") == "TMS_QUERY_INCOMPLETE":
                 logger.warning("tms.query 未出站 wo=%s class=%s", no, tms.get("classification"))
             reply("TMS 查询失败，请稍后重试。工单已创建：" + no)
@@ -549,9 +577,29 @@ class SeaTextInquiryFlow(AirTextInquiryFlow):
                 userids.append(uid)
 
         client = self.group_client()
-        created = client.create_group(name=no, userids=userids) or {}
+        from agent.policy.system_exception import call_with_retries, confirm_group_if_tech
+
+        created = call_with_retries(
+            lambda: client.create_group(name=no, userids=userids) or {},
+            is_ok=lambda x: bool((x or {}).get("ok") and (x or {}).get("chat_id")),
+        )
         if not created.get("ok") or not created.get("chat_id"):
-            reply(copy.sea_group_create_fail(reason=str(created.get("error") or "")))
+            getter = getattr(self._ledger, "get_ticket", None)
+            st = ""
+            if callable(getter):
+                tic = getter(work_order_no=no)
+                st = str(getattr(tic, "status", "") or (tic.get("status") if isinstance(tic, dict) else "") or "")
+            confirm_group_if_tech(
+                ledger=self._ledger,
+                reply=reply,
+                work_order_no=no,
+                sender_id=sess.sender_id,
+                missing_names=product_names,
+                reason=str(created.get("error") or "企微建群失败"),
+                error_code=str(created.get("error") or "GROUP_CREATE"),
+                ticket_status=st,
+                extra={"userids": userids, "product_names": product_names},
+            )
             return sess.phase or "wait_collab"
 
         chat_id = str(created.get("chat_id") or "").strip()
@@ -707,9 +755,32 @@ class SeaTextInquiryFlow(AirTextInquiryFlow):
             if uid not in userids:
                 userids.append(uid)
         client = self.group_client()
-        created = client.create_group(name=display_no, userids=userids) or {}
+        from agent.policy.system_exception import call_with_retries, confirm_group_if_tech
+
+        created = call_with_retries(
+            lambda: client.create_group(name=display_no, userids=userids) or {},
+            is_ok=lambda x: bool((x or {}).get("ok") and (x or {}).get("chat_id")),
+        )
         if not created.get("ok") or not created.get("chat_id"):
-            reply(copy.sea_group_create_fail(reason=str(created.get("error") or "")))
+            real = (sess.work_order_no or "").strip()
+            mark_no = real if real.upper().startswith("WO") else ""
+            st = ""
+            if mark_no:
+                getter = getattr(self._ledger, "get_ticket", None)
+                if callable(getter):
+                    tic = getter(work_order_no=mark_no)
+                    st = str(getattr(tic, "status", "") or (tic.get("status") if isinstance(tic, dict) else "") or "")
+            confirm_group_if_tech(
+                ledger=self._ledger,
+                reply=reply,
+                work_order_no=mark_no,
+                sender_id=sess.sender_id,
+                missing_names=product_names,
+                reason=str(created.get("error") or "企微建群失败"),
+                error_code=str(created.get("error") or "GROUP_CREATE"),
+                ticket_status=st,
+                extra={"userids": userids, "product_names": product_names, "display_no": display_no},
+            )
             return sess.phase or "handoff_offer"
         chat_id = str(created.get("chat_id") or "").strip()
         brief = copy.handoff_group_brief(