落地系统异常：大模型/TMS/建群故障停住本单并告警，后台可重试失败步骤。

Co-authored-by: Cursor <cursoragent@cursor.com>
2026-09-21 14:01:49 +08:00
parent a5e73c01ae
commit 4381966c4e
26 changed files with 2098 additions and 72 deletions
@@ -158,6 +158,14 @@ def handle_air_group(
    if is_handoff_ticket(ticket):
        logger.info("air_group 转人工不再跟 chat=%s", chat_id)
        return "handoff_ignore"
+    from agent.policy.system_exception import reply_paused_ticket, ticket_is_paused
+
+    if ticket_is_paused(ticket):
+        reply_paused_ticket(
+            ticket=ticket,
+            reply=lambda text: send_group_text(group_client_of(engine), chat_id, text),
+        )
+        return "system_exception_paused"
    return _handle_bound(
        engine,
        message,