陆运选项不全时改为复制填空清单，方便销售按编号回填。

停发填写样例图，同群只跟当前工单，重量体积统一为 KG/CBM。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/air_group_ops.py

@@ -94,6 +94,13 @@ def operator_name(flow: Any, sender_id: str) -> str:
     return (sender_id or "").strip() or "航线"
 
 
+def is_air_ticket(ticket: object) -> bool:
+    """按群找回的工单必须是空运。陆运旧单不能当空运当前单补含电含磁。"""
+    view = ticket_view(ticket)
+    line = str(view.get("business_line") or view.get("businessLine") or "").strip().upper()
+    return not line or line == "AIR"
+
+
 def can_fill_fields(flow: Any, ticket: object, sender_id: str) -> bool:
     return is_sales(ticket, sender_id) or is_airline(flow, sender_id)
 
@@ -147,6 +154,8 @@ def activate_ticket(
     ticket = hydrate_ticket(flow, _ticket_from_activate(book, no, out))
     if is_handoff_ticket(ticket):
         return None, "handoff_ignore"
+    # 先落默认协同，再决定要不要发摘要。发文件切单不说话，工单上仍要有含电/含磁。
+    _seed_air_activate_collab(flow, ticket)
     if speak:
         send_air_brief_and_sheet(flow=flow, ticket=ticket, chat_id=chat_id)
     _watch_archive_room(chat_id, no)
@@ -156,6 +165,54 @@ def activate_ticket(
     return ticket, "activated"
 
 
+def _collab_slot_empty(val: object) -> bool:
+    """协同项没写，或只写了横杠。横杠是摘要占位，不能当成已经填过。"""
+    return str(val or "").strip() in {"", "-", "—", "－"}
+
+
+def _seed_air_activate_collab(flow: Any, ticket: object) -> dict[str, str]:
+    """
+    空运群激活时预填协同，并记到主账。
+
+    私聊已经写过的含电/含磁先带上。
+    货物品名正好是「普货」、该项还空着，默认否。
+    群里已经记下的值不覆盖。只补空项。
+    """
+    from agent.schema.field_validate import (
+        AIR_COLLAB_FIELDS,
+        air_general_cargo_collab_defaults,
+        pick_collab_from_facts,
+    )
+
+    view = ticket_view(ticket)
+    no = ticket_no(ticket)
+    facts = dict(view.get("facts") or {})
+    # 主账有时品名在货物名称列，事实里没带「品名」。群摘要仍能看到普货。
+    if not str(facts.get("品名") or facts.get("货物品名") or "").strip():
+        cargo = str(view.get("goodsName") or view.get("goods_name") or "").strip()
+        if cargo:
+            facts["品名"] = cargo
+    seeded = pick_collab_from_facts(facts, AIR_COLLAB_FIELDS)
+    for key, val in air_general_cargo_collab_defaults(facts).items():
+        if _collab_slot_empty(seeded.get(key)):
+            seeded[key] = val
+    collab = dict(view.get("collab_facts") or {})
+    to_write: dict[str, str] = {}
+    for key, val in seeded.items():
+        if val and _collab_slot_empty(collab.get(key)):
+            collab[key] = val
+            to_write[key] = val
+    if to_write:
+        patcher = getattr(getattr(flow, "ledger", None), "patch_collab_facts", None)
+        if callable(patcher):
+            patcher(
+                work_order_no=no,
+                facts=to_write,
+                sender_id=str(view.get("sales_wecom_id") or view.get("salesWecomId") or ""),
+            )
+    return collab
+
+
 def send_air_brief_and_sheet(
     *,
     flow: Any,
@@ -177,25 +234,7 @@ def send_air_brief_and_sheet(
     if room and not view.get("collab_chat_id"):
         view["collab_chat_id"] = room
     facts = dict(view.get("facts") or {})
-    from agent.schema.field_validate import AIR_COLLAB_FIELDS, pick_collab_from_facts
-
-    seeded = pick_collab_from_facts(facts, AIR_COLLAB_FIELDS)
-    collab = dict(view.get("collab_facts") or {})
-    if seeded:
-        changed = False
-        for k, v in seeded.items():
-            if v and not str(collab.get(k) or "").strip():
-                collab[k] = v
-                changed = True
-        if changed:
-            view["collab_facts"] = collab
-            patcher = getattr(getattr(flow, "ledger", None), "patch_collab_facts", None)
-            if callable(patcher):
-                patcher(
-                    work_order_no=no,
-                    facts=seeded,
-                    sender_id=str(view.get("sales_wecom_id") or view.get("salesWecomId") or ""),
-                )
+    collab = _seed_air_activate_collab(flow, view)
     view["collab_facts"] = collab
     view_q = dict(view.get("quote") or {})
     override = dict(quote_override or {})
@@ -358,6 +397,9 @@ def apply_air_fields(*, flow: Any, ticket: object, text: str, sender_id: str, ch
     ticket = hydrate_ticket(flow, ticket)
     no = ticket_no(ticket)
     client = group_client_of(flow)
+    if not is_air_ticket(ticket):
+        send_group_text(client, chat_id, copy.air_need_work_order())
+        return "need_work_order"
     stopped = halt_closed_group(flow=flow, ticket=ticket, chat_id=chat_id)
     if stopped:
         return stopped
@@ -369,7 +411,10 @@ def apply_air_fields(*, flow: Any, ticket: object, text: str, sender_id: str, ch
         send_group_text(client, chat_id, copy.air_fields_not_recognized())
         return "fields_empty"
     flow.ledger.patch_collab_facts(work_order_no=no, facts=fields, sender_id=sender_id)
-    ticket2 = current_ticket(flow, chat_id) or ticket
+    # 必须回读本单。按群再查会拿到同群更早的陆运/海运旧单（测服 WO202609230007）。
+    getter = getattr(flow.ledger, "get_ticket", None)
+    reloaded = getter(work_order_no=no) if callable(getter) else None
+    ticket2 = hydrate_ticket(flow, reloaded or ticket)
     view = ticket_view(ticket2)
     collab = dict(view.get("collab_facts") or {})
     collab.update(fields)