目的地只留地名，货物数量不再用箱型，未成交原因去掉艾特。

口语里逗号后面的品名和包装不再粘在目的地上；件数被抽成箱型时改用件数；群里艾特机器人不记进未成交原因。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/air_text_flow.py

@@ -1709,7 +1709,7 @@ class AirTextInquiryFlow:
         sess.phase = "done"
         sess.allowed = ()
         self._save(sess)
-        reply(copy.lost_reason_ack(text))
+        reply(copy.lost_reason_ack(str(result.get("lost_reason") or text)))
         return "done"
 
     def mark_wait_deal(self, sender_id: str, work_order_no: str) -> None:

inquiry-agent/agent/policy/deal_outcome.py

@@ -8,6 +8,7 @@
 from __future__ import annotations
 
 import logging
+import re
 from typing import Any, Callable, Optional
 
 from agent.config import get_settings
@@ -22,6 +23,14 @@ EnqueueFn = Callable[..., tuple[bool, str]]
 _LOST_MARKERS = ("未成交", "没成交", "没有成交", "没做成", "黄了")
 _QUESTION_TAILS = frozenset({"吗", "呢", "吧", "啊", "呀", "嘛", "？", "?"})
 _KEEP_REASON_AS_IS = frozenset({"原因不明", "原因不详", "理由不明", "理由不详"})
+# 群里 @询价小助手 是用来叫醒机器人的，不是未成交原因。
+_MENTION = re.compile(r"@[^\s，,。.;；:：、@]+")
+
+
+def strip_bot_mentions(text: str) -> str:
+    """去掉 @某人。原因前后都可能带，去掉后不留空标点。"""
+    cleaned = _MENTION.sub("", text or "")
+    return cleaned.strip("，,。.;；:：、 ")
 
 
 def harvest_inline_lost_reason(text: str) -> str:
@@ -56,7 +65,10 @@ def harvest_inline_lost_reason(text: str) -> str:
             break
     if rest in _QUESTION_TAILS:
         return ""
-    return rest.strip()
+    rest = strip_bot_mentions(rest)
+    if rest in _QUESTION_TAILS:
+        return ""
+    return rest
 
 
 def looks_like_lost_outcome(text: str) -> bool:
@@ -211,8 +223,8 @@ def finish_deal_outcome(
 
 
 def capture_lost_reason(*, ledger: Any, work_order_no: str, reason: str) -> dict[str, Any]:
-    """把销售下一句写进未成交原因。"""
-    text = (reason or "").strip()
+    """把销售下一句写进未成交原因。@询价小助手 不是原因。"""
+    text = strip_bot_mentions(reason or "")
     no = (work_order_no or "").strip()
     if not no or not text:
         return {"ok": False, "error": "blank"}
@@ -220,6 +232,8 @@ def capture_lost_reason(*, ledger: Any, work_order_no: str, reason: str) -> dict
     if not callable(patcher):
         return {"ok": False, "error": "no_patch"}
     out = patcher(work_order_no=no, lost_reason=text) or {"ok": False}
+    if isinstance(out, dict):
+        out.setdefault("lost_reason", text)
     if out.get("ok"):
         from agent.policy.event_exception import clear_wait
 

inquiry-agent/agent/policy/sea_group_ops.py

@@ -1204,7 +1204,7 @@ def capture_group_lost_reason(
         sess.phase = "done"
         sess.allowed = ()
         flow._save(sess)
-    send_group_text(client, chat_id, copy.lost_reason_ack(text))
+    send_group_text(client, chat_id, copy.lost_reason_ack(str(result.get("lost_reason") or text)))
     return "done"