机器人显示名与站点标题可配；多段联运列表投影；协同群监听对账；工单附件落存；模板与工单后台补强

Co-authored-by: Cursor <cursoragent@cursor.com>
2026-10-19 09:41:59 +08:00
parent 277cdc1c28
commit 2b528758b4
119 changed files with 6760 additions and 3516 deletions
@@ -265,6 +265,64 @@ class ContinueTicketTests(unittest.TestCase):
        self.assertTrue(any("已记录为「已成交」" in x for x in replies))
        self.assertIn(wo, "\n".join(replies))

+    def test_resume_lost_with_reason_replays_closed_ack(self) -> None:
+        """未成交且原因已记：继续工单只重播关单回执，不再要原因、不问运输方式。"""
+        from agent.policy.bot_reply import override_catalog
+
+        ledger = MemoryLedger()
+        created = ledger.create_ticket(
+            sender_id="u-lost-done", business_line="AIR", facts=COMPLETE_AIR
+        )
+        wo = created["work_order_no"]
+        ledger.upsert_quote(
+            work_order_no=wo,
+            quote={"total": "USD 1", "eta": "-", "valid_until": "-"},
+            to_status="已报价",
+        )
+        ledger.render_quote(
+            work_order_no=wo,
+            business_line="AIR",
+            facts=COMPLETE_AIR,
+            quote={"total": "USD 1"},
+        )
+        ledger.transition(
+            work_order_no=wo, to_status="未成交", lost_reason="客人比价了"
+        )
+        override_catalog(
+            {
+                "lost.reason_ack": (
+                    "已将未成交原因“{{lost_reason}}”记录在后台，"
+                    "工单 {{ticket_no}}已关闭，智能体不再跟进该工单，请悉知。"
+                )
+            }
+        )
+        flow = AirTextInquiryFlow(ledger)
+        replies: list[str] = []
+
+        def reply(text: str, extra=None) -> None:
+            replies.append(text)
+            _ = extra
+
+        try:
+            phase = flow.resume_historical(
+                sender_id="u-lost-done",
+                work_order_no=wo,
+                reply=reply,
+                text=f"继续工单{wo}",
+            )
+        finally:
+            override_catalog(None)
+        self.assertEqual(phase, "done")
+        self.assertEqual(
+            replies,
+            [
+                f"已将未成交原因“客人比价了”记录在后台，"
+                f"工单 {wo}已关闭，智能体不再跟进该工单，请悉知。"
+            ],
+        )
+        self.assertFalse(any("请补充未成交原因" in x for x in replies))
+        self.assertFalse(any("运输方式" in x for x in replies))
+
    def test_resume_waiting_lost_reason_saves_sentence(self) -> None:
        """等未成交原因时继续工单，下一句要写入原因，不能再要一遍。"""
        ledger = MemoryLedger()